Changing Payment Block

Hi -
Transaction MRBR is executed with Manual Payment Block selected  resulting in a list of  blocked invoices to be released.  When I drilled down into the finance side of one of the documents and changed the payment block to some other value, this change is reflected on the LIV side (under the payment tab), but not on the MRBR list.  The MRBR list of blocked invoices still shows the original payment block value.  Has anyone encountered this problem or know of the solution?
Appreciate your input..

That's correct. Procedure that you follow is go into MRBR -> to the LIV odc -> to the FI doc. Manually delete the Blocking indicator in FI. GO back to LIV and see the inidicator is gone under tab Payments. Then go back to MRBR and there you still see the Blocking <b>reasons</b> (not the Block it self).
The correct procedure is the other way around. If you are in MRBR release the document form there. You will see that the document disappears from MRBR and the Block disappears from the LIV and FI doc. A change doc is assigned to the LIV doc so you can see the invoice is relased and by whom.
If helpfull pls. reward.
Regards,
Roel

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Apparently I am forced to buy Skype credit in order to change my payment to a new method? This is ridicuous. Laarni M: I am now pulling up your account, [Removed for privacy]. Laarni M: Thank you for waiting. Laarni M: Yes, that is correct. In order to change your payment method you need to either wait for your subscription to expire so you can purchase using the new card or you can buy Skype Credit. [Removed for privacy]: Now that I have bought 10.00 of skype credit and added the new payment information that way, it is appearing in my payment settings and I can delete the old card. But again, this is the only way to add a new payment method, which is very wrong. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Oh, just lovely. I just tried to delete the old card and I have the same error message that "this card is being used to fund your Unlimited US and Canada 12 months. If you want to delete this card you have to cancel your subscription first." Is this some kind of nasty way of forcing me to lose my unlimited subscription? Laarni M: I see. Laarni M: Because the best way to add a new payment details is for you to let the subscription linked to the credit card expire first. Laarni M: After that, you can reactivate your subscrption using the new credit card. Laarni M: That is the best thing that I can recommend, [Removed for privacy]. [Removed for privacy]: I went into change payment settings and changed the payment method to the new card. The page saved and said it had changed the setting. But then I went back in and it had not. It still defaults to the old card. I still get the "cancel subscription" message when I tried to delete the old card again. Laarni M: Yes, [Removed for privacy]. [Removed for privacy]: I can't let it expire or it won't pay for my subscription in August. Anyway the card will not expire. 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Since the forums indicate this is an ongoing problem, I am forced to assume this situation is intentional and is a way of forcing people to give up older and less expensive plans, and that you are fully aware of that. Laarni M: I am sorry but as much as I want to help you, we can't do anything but to let the subscription expire first by cancelling it before you update the credit card. [Removed for privacy]: I need to speak to a supervisor, please. Laarni M: I am sorry but as of the moment, my supervisor is engaged to a different activity. [Removed for privacy]: I am sorry but that is not the case. That is just what you have been told to say. I can continue to open new chats and waste representative's time for hours, or you can arrange for me to communicate with a supervisor. Laarni M: I am sorry for the inconvenience caused you. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I understand that it is really important for you ad upon further checking, we can try this step that may work for you. Laarni M: Do you have another browser aside from the one that you are using right now? [Removed for privacy]: Yes, I do Laarni M: Great! Laarni M: Internet Explorer would be the best. Laarni M: Can you please open it and go the link that I will provide to you? [Removed for privacy]: It is already open, please send the link Laarni M: Alright. [Removed for privacy]: I still do not have the link. Laarni M: Once you click on the link, and click Skype credit, please do not forget to click the change payment method when you buy Skype credit. [Removed for privacy]: I still do not have the link Laarni M: I am sorry for the delay, I am just having a system error as of the moment. Laarni M: But on your end, you can go to the page where you can buy Skype credit. Laarni M: By the way, there are 2 cards saved on your account. Laarni M: May I know the last 4 digit of the card that you want to use? [Removed for privacy]: 1591. And yes, I already explained to you that I bought Skype credit (which I do not need as I have a subscription!!) just to add the new credit card. Laarni M: I see. Laarni M: I can delete first the old credit card saved on our system. [Removed for privacy]: Please do that, but do NOT delete or cancel my subscription when you do this. Laarni M: Alright, [Removed for privacy]. Laarni M: Thank you for patiently waiting, [Removed for privacy]. [Removed for privacy]: I hope that what you are doing is successful. Laarni M: Please hang on, [Removed for privacy] as we are still doing some workaround for this. Laarni M: We are also getting an error doing this. [Removed for privacy]: That is not confidence-inspiring. Laarni M: I am sorry if you feel this way. [Removed for privacy]: I imagine that anyone would feel that way. Laarni M: Thank you for waiting, [Removed for privacy]. Laarni M: Here's what we can do to help you now, [Removed for privacy]. Laarni M: We really need to cancel your subscription so it will cancel the recurring payment. Laarni M: This does not mean that the subscrition will be cancelled. Laarni M: You can still use your subscription until the end of the billing period. Laarni M: So once we cancel your subscription now, you can try to go to the payment settings and update your credit details. Laarni M: Is everything okay? Haven't heard from you in a while. [Removed for privacy]: I am sure that you realize this is unacceptable. I am very surprised that you would suggest this as a solution. As I stated above, I am well aware that this is a method Skype is using to force people to give up better subscriptions. I will not be forced to accept a suboptimal subscription by this method. I am also aware that a supervisor can correct this problem in the system by hand. Please put me in communication with a supervisor. 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[Removed for privacy]: Please do not tell me things that are not true. [Removed for privacy]: Please connect me with a supervisor. Laarni M: And If I will transfer you to my supervisor, he will give the same information that I provided to you. Laarni M: This is because it is the only workaround for this, [Removed for privacy]. Laarni M: You do not need to worry, cancelling your subscription is just cancelling the recurring payment or auto renewal. [Removed for privacy]: He may, but if he does, he will also be stating something that is not true. It is always possible for a supervisor or manager to make changes in the system. Laarni M: You can still use your subscription until the end of the billing period. [Removed for privacy]: I'm sorry, but in August when the billing period ends, I will receive notification that my subscription has cancelled due to non-payment and that I must choose a new plan. That is what I do not want. Therefore your solution is unacceptable. I have stated this clearly. Laarni M: I am sorry [Removed for privacy], I really want to help you but this is only the work around or soultion that we can do. [Removed for privacy]: Then apparently after 8 years, I will be searching for new phone service. I am very sorry that this is the case. Laarni M: If the auto renewal will cancel, you can still reactivate your subscrition and that time, the new payment method will be use for that subscription. [Removed for privacy]: Do I have your word that I will be allowed to keep the same plan with no changes to my subscription? Laarni M: Yes, [Removed for privacy]. You can still reactivate the same subscription. Laarni M: You do not need to wory about this. [Removed for privacy]: If that is not the case I will be cancelling. And Skype needs to change its payment method practices. This is very poor customer service. I will be going on every forum I can find and posting a poor review of the service. 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    Close chat
    info: at 18:59:56
    Please wait for an agent to respond. You are currently '1' in the queue.
    info: at 19:01:56
    All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '1' in the queue.
    info: at 19:01:58
    Privacy Statement 
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    Gian C: at 19:02:11
    Hello! Welcome to Skype Live Support! My name is Gian. If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time.https://support.skype.com/support_selection .
    Gian C: at 19:02:11
    With that being said, how may I help you?
    Customer: at 19:02:24
    I chatted with an agent 2 days ago re: failure to apply my credit card to my subscription. He said it was taken care of and my online account should show the subscription renewed in 24 hours. it is still not renewed.
    Gian C: at 19:02:41
    I am sorry to know that
    Gian C: at 19:02:47
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    Customer: at 19:03:49
    customer
    Gian C: at 19:04:04
    Thanks
    Gian C: at 19:04:08
    Let me check the account
    Gian C: at 19:05:50
    Thank you for patiently waiting
    Gian C: at 19:06:07
    Is this for the Unlimited Us and Canada?
    Customer: at 19:06:13
    yes
    Gian C: at 19:07:12
    I see
    Gian C: at 19:07:23
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    i'm there
    Gian C: at 19:07:33
    http://www.skype.com/en/
    Gian C: at 19:07:39
    https://www.skype.com/en/rates/?nu=subs-calling
    Gian C: at 19:07:49
    Look for Unlimites Us and Canada
    Customer: at 19:07:58
    why?
    Gian C: at 19:08:21
    Just want to make sure if repurchasing the subscription would be avaialble
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    I was told last year that it would be available. And two nights ago.
    Gian C: at 19:08:36
    That is the best work around to get the subscription back using the new card details
    Gian C: at 19:08:45
    I understand
    Gian C: at 19:08:53
    Can you please go and check it first
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    No, thank you. Please just apply my card. This is what happened last year.
    Gian C: at 19:09:02
    So I can assure the resolutiong
    Customer: at 19:09:34
    The subscription shows that it expires today. It is on my account. Simply renew it with the card information that is also on my account.
    Gian C: at 19:09:40
    Can you help me on this to solve your issue please?
    Gian C: at 19:09:53
    I understand
    Customer: at 19:10:02
    You have directed me to your sales site to search for the plan I already have all over again. I have no time for this.
    Gian C: at 19:10:06
    However the time you change the card did not worked on the system
    Gian C: at 19:10:15
    That is why the renewal did not push trough
    Customer: at 19:10:41
    It didn't work last year either because the system is a mess. But a rep fixed it last year. If you cannot do this please pass me to a supervisor.
    Gian C: at 19:10:59
    ok.
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    Before we do that, can you please try to check if the subscription is available first.
    Customer: at 19:11:40
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    Customer: at 19:12:04
    The subscription is ON MY ACCOUNT AND SAYS IT NEEDS TO BE RENEWED.
    Gian C: at 19:12:09
    Basically it is simple
    Gian C: at 19:12:10
    Go to this website
    Gian C: at 19:12:10
    https://www.skype.com/en/rates/?nu=subs-calling
    Gian C: at 19:12:10
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    Gian C: at 19:12:20
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    Before I pass you to our supervisor
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    (###) ###-#### (REDACTED FOR PRIVACY)
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    Gian C: at 19:27:42
    I will get back to you once the Supervisor is ready to take this chat. For a moment
    Gian C: at 19:27:50
    Sorry to keep you waiting
    Gian C: at 19:28:08
    Our Supervisor is still engaged with the call
    Gian C: at 19:28:10
    Anyway
    Gian C: at 19:28:20
    Here is what we have found out on the subscription
    Gian C: at 19:28:41
    The renewal has passed already, so we can't renew it manually other than repurchasing the subscription
    Gian C: at 19:28:54
    Checking the price of the subscription
    Customer: at 19:28:59
    It has not passed yet. it expires 5/7. Today is 5/6.
    Gian C: at 19:29:12
    Let me give you a heads up
    Gian C: at 19:29:39
    Auto-renewal only happens once. And that is 3 days before the subscription expire
    Customer: at 19:30:09
    I give up. This is done. No subscription. Of any type. And I have been a Skype customer for over 10 years. Goodbye.
    Gian C: at 19:30:23
    I am sorry if you feel that way
    Gian C: at 19:30:34
    I am explaining to you all the things you need to know
    Gian C: at 19:31:27
    But you refused to listen nor cooperate. As much as I wanted you to get your subscription back. However it is within your call if you want to follow my advised to get this resolved quickly
    Gian C: at 19:31:47
    The new subscription prices is just 30.50USD for 1 year
    Gian C: at 19:32:12
    It is just few cents higer compare to the old price $29.99
    Gian C: at 19:32:37
    I hope that won't be a problem for you to get the 12 months subscription for the Unlimited US and Canada.
    Customer: at 19:32:51
    This is flatly ridiculous. The rep 2 days ago told me this was taken care of. Now you tell me it is not, keep me on chat for 30 minutes, make me look up subscription prices on your OWN website, and then tell me my subscription has expired when it has not. Yet I am the one being called uncooperative.
    Gian C: at 19:33:02
    If the auto renewal failed because of card used
    Customer: at 19:33:05
    That is a problem. I will not resubscribe. I don't care that it is only 6 cents a year more.
    Gian C: at 19:33:21
    Then Repurchasing the same subscription will be best to get it back
    Customer: at 19:33:30
    That is not why. If Skype did not have the information required I should have received an early email. I got SEVEN EMAILS IN ONE DAY INSTEAD.
    Customer: at 19:33:42
    The 7th one said the subscription was cancelled.
    Gian C: at 19:34:05
    That is the notification sent by Skype to tell you that we are still trying to accept the payment
    Customer: at 19:34:30
    It makes no sense to notify a customer every two hours on a SINGLE day, but not before.
    Gian C: at 19:34:33
    6 times the sytem try to renew the subscription
    Customer: at 19:34:43
    Yes. ON the same day. None on any other day.
    Gian C: at 19:35:01
    If only there is no problem with your card then the subscription should renew without a problem
    Customer: at 19:35:10
    You expect people who are at work to sign in from their work PC for personal business and renew within 8 hours. Ridiculous.
    Gian C: at 19:35:08
    Yes correct
    Customer: at 19:35:12
    I am done.
    Gian C: at 19:35:10
    As I said
    Gian C: at 19:35:30
    3 days before the subscription expire is the only day to renew the subscription automatically
    Gian C: at 19:35:32
    That is how the system works
    Customer: at 19:35:34
    As I said, the rep 2 days ago told me the card was fine but would take 24 hours for teh change to apply to the syste.
    Gian C: at 19:35:37
    It is part of the terms of use
    Customer: at 19:35:43
    Read what I said.
    Gian C: at 19:36:01
    Yes I already documented this case and I already escalated those previous representative
    Gian C: at 19:36:08
    For providing you false information
    Customer: at 19:36:12
    The terms of use don't say you bombard people with emails every 2 hours on a single day.
    Customer: at 19:36:44
    And then cut them off at the end of the day. When their subscription has not even expired yet. And then tell them it's their own fault their card didn't work. When they were told it was fine.
    Gian C: at 19:36:50
    The email notification is our way to make sure customer will be notified that they need to renew the subscription to avoid this kind of issue
    Customer: at 19:37:07
    Then why not send it once a day for six days instead?
    Customer: at 19:37:13
    that would make a lot more sense!
    Gian C: at 19:37:38
    Here is the thing Kim the system works that way for 10 years already
    Gian C: at 19:38:12
    And only few customers are having this kind of issue, common issue was cause by problem with the card associated to the subscription.
    Customer: at 19:38:18
    See this? this was last year:
    Customer: at 19:38:20
    http://community.skype.com/t5/Rates-and-subscripti​ons/Cannot-change-payment-method-on-subscription-a​...
    Gian C: at 19:38:26
    Ok
    Customer: at 19:38:45
    You'll get an update on that thread, believe me. Which will make it clear why I'm done with Skype.
    info: at 19:38:52

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  • AP invoice interface - payment block field question

    Hi,
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    hi,
    use change document analysis like tcode FB04
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    Message was edited by:
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  • Payment block non editable on the basis of company code level

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