Charged for 2 FREE service calls/costing $70 each and they DID NOT fix the problem.
My service was interupted DAILY between 2:45pm - 6pm and sometimes 7pm. I contacted someone in the chat room and explained, they said they would send someone out and there would be NO CHARGE...I made sure and they said, Rest assured that there will be no charge" They did send someone out, around 11am, and said, hey, it's a gold signal splitter, I'll replace it with this new one. Well, they did. A few minute job. Well, 2:45pm rolled around and guess what? SIGNAL LOSS on tv and cable...till about 6pm. Well, next day i contacted them, and same scenario. They sent someone out-around 12pm, and said, oh the coaxial connecters are a "little loose". Well, he tightened them...a few minute "fix". Well, 2:45pm rolls around and AGAIN SIGNAL LOSS, no internet and NO TV till 6:30pm. Well, I've had enough so I cancelled service..Now I check my bill and 2 service calls for $70 each plus $15 tax totalling $155. I talked to someone in the chat room and told them this scenario. Well, they said they can waive 1 of the service call, but since my equipment is owned by me and not rented, I have to pay and that in their notes, it never said that I would get a free service call. The problem is that it NEVER was fixed and the problem had nothing to do with the signal splitter or connections, but something in the neighborhood, in which I saw 2 Xfinity service trucks on my street when I came home. So I am out $85 for something they did not fix-apparently something going on connectionwise in the neighborhood. ALSO WATCH OUT FOR CHAT ROOM REPS THAT SAY IT WILL BE A FREE SERVICE CALL. THEY LIE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Anybody know how I can contact the CEO of Xfinity?
I was also billed on July 15, 2014 for tech support that did not fix my computer problem.
I was billed $99.99 to my credit card to a tech in the country of India.
I tried to get my money back but the number I was referred to would not answer.
I immediately went to my bank which took all of the info and changed my credit card number.
The bank also did their own investigation and said it seemed to be a scam. My money was redeposited into my account within 36 hours - not because of anything Verizon did, but my BANK!! I was so grateful.
Such service from Verizon's tech department is unethical and inexcusable.
Verizon customers deserve better tech service than this. "Ma Bell" would turn over in her grave if she knew how far down the service of the original phone company has gone. It's a disgrace!! A SCAM perpetuated and sanctioned by Verizon.
I complained to the Verizon Customer Correspondance Claim Dept. Do you think they will straighten this mess out? I doubt it - I am a retiree with an excellent payment record.
They don't care. This hurts the American economy.
Similar Messages
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I cannot shut dow my MacBook Pro using the apple icon (as it was suppose to be), actually I have to press and hold the on/off buttom. I have taken twice for Mac dealer and they did not solve the problem. What must I do? I would to remark that I have installed 2 antivirus and uninstalled one of them. Since then I have facing this troublesome issue. Thanks
Uninstall the other AV software. They are not needed. All they do is cause trouble like you are having now.
If you have been forcing the Mac to shut down with the power switch you may nave corrupted your disk. You should repair it with disk Utilty to remove any corruption the shutdwons may have cased.
Allan -
I ask because every time I did call they could not fix the problem, as in I could not send mail, I was told it was my Internet, then they tell me it is my computer. After spending many many hours on the phone with Apple, I was told I had to reload my hard drive. Which by the way takes a lot more then a few hours. The next day I found I still had the same problem. I could not send mail... I found the problem my self// I didn't have a mail box set up to send mail. How sample that was. Then the next time if I wanted to empty trash I had to turn off the computer then reset to do so. When I called tech support she tells me that is normal and they had to do the same thing every time. Well she is wrong in that if you use "empty securely" and not the one that just says empty trash then you do not have to reset or turn off your computer.... So I ask what am I paying $245.00 for? I am sure I will need support at some time, and at least it does give me someone to talk to.
starwalls wrote:
I thank you all for all the replies..
I will be buying the service plan if only for the hardware... I really can not say much about the other support, other then every time I get a female support tech she seems to not know what she is talking about and says that is the way it works... I just keep calling back until I get someone that will know a little to help fix the problem. And yes I hate to say is most likely a male tech.
I do agree apple is NOT what they started out to be... How sad!!! MADE in CHINA very SAD. And here I thought I was buying USA.......
FYI - there has not been a name brand consumer personal computer actually manufactered in the USA in years. Lenovo, Dell, HP, Acer, Apple, Samsung,... - you name it they are ALL made in China or Tiawan. Often many of those brands are being assembled by the same Chinese company in the exact same factory, pulling parts (hard drives, displays, RAM, etc) from the exact same bins. Foxconn for example, which makes iPhones and iPads for Apple, also makes dozens of other makes and models of tablets, ereaders and smart phones for other companies. Like it or not, but the consumer electronic manufactering center of the world is China.
The only consumer computers actually made in the USA these days are by local custom build companies, and it has actually been that way for many years now (I think twinhead may have been one of the last with a plant in the USA - they are still around, now GammaTech, and they still do their "final assembly" in the USA but most of thier manufacturing is done in Tiawan and Malaysia).
By and large, the USA has been out of the actual consumer electronics manufacturing/assembly business for a decade or so now. -
Billed for Premium Tech Support That Did Not Fix the Problem
i too was scammed last night by a premiun tech support rep...he assured me that the problem i was having with my pc
could be repaired and pursuaded me to purchase the 10 month plan for $14.00 month also said if i canceled prior to the 10 mos i would be charged a $59.99 fee.......I told him I would sign up if he could assure me the pc problem would be resolved.
He also assusred me that if it could not be resolved to ask to be transfered to the billing department to cancel the the plan I confirmed this with him at least 3 times and he assured me I would not have to pay and I could cancel with no monetary obligation if the problem on my pc could not be resolved....well it was not and my computer was left in worse condition than when the premium support tech began working on it...the support tech worked on my computer for 3 and 1/2 hoursI was on the phone with him until 3:30 am....he apologized and said he did not expect the outcome of what happened to my computer. well needless to say when i called billing i was told I was liable for the $59.00 early cancelation fee it did not matter that the tech did not repair the problem or that he left my computer in worse condition than when he began working on it.........so technically what they are saying is that I have to pay for them creating problems on my pc that did not exist before I called them I The sales rep I spoke to was "scott : he said he was in massachusetts..I spoke with Eric in BIlling and he said he would note on my account what I had told him and asked me to call after the charge appears on my phone bill to see if i could have it removed...i also called billing again today and spoke with another billing rep and she said she also would note my problem on my account and that hopefully the $59.00 fee would be removed..it is very disppointing to know that Verizon Hires people that lie to consumers.....all of their employee conversations to customers need to be recorded and monitored. I received a recorded message from verizon this am asking if i was satisfied with the service i received from tech suppoort with #1 being the least satisfed which of course described my experience with them. If My tele phone bill does not reflect the cancellation of the $59.00charge I will definitly pursue this matter further....I was also billed on July 15, 2014 for tech support that did not fix my computer problem.
I was billed $99.99 to my credit card to a tech in the country of India.
I tried to get my money back but the number I was referred to would not answer.
I immediately went to my bank which took all of the info and changed my credit card number.
The bank also did their own investigation and said it seemed to be a scam. My money was redeposited into my account within 36 hours - not because of anything Verizon did, but my BANK!! I was so grateful.
Such service from Verizon's tech department is unethical and inexcusable.
Verizon customers deserve better tech service than this. "Ma Bell" would turn over in her grave if she knew how far down the service of the original phone company has gone. It's a disgrace!! A SCAM perpetuated and sanctioned by Verizon.
I complained to the Verizon Customer Correspondance Claim Dept. Do you think they will straighten this mess out? I doubt it - I am a retiree with an excellent payment record.
They don't care. This hurts the American economy. -
I am troubleshooting an issue occurring on a family member's pc. Immediately after changing their "search" settings from "Yahoo search" to "Google search", they found that Firefox was unable to load any webpages. After troubleshooting the problem, I found the "Firefox can't load websites but other browsers can" help page, and attempted each of the solutions listed. None of those solutions fixed the issue. Also, I uninstalled and re-installed Firefox; the issue persists. However, the 'new' version of Firefox remembered the tabs left open when the 'old' version was deleted, so some temporary files likely persisted.
Are there any other steps that can be taken, or is Firefox on this computer no longer an option?Start with this;
Type '''about:preferences#advanced'''<Enter> in the address bar.
Under '''Advanced,''' Select '''Network.'''
Look for '''Configure How Firefox Connects''' and press the '''Settings''' button.
Check the settings.
Some problems occurs when your Internet security program was set
to trust the previous version of Firefox, but no longer recognizes your
updated version as trusted. Now how to fix the problem: To allow
Firefox to connect to the Internet again;
* Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
* Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
'''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}
If there is still a problem, go to that computer and do this;
Type '''about:support''' in the address bar and press '''Enter.'''
Under the main banner, press the button; '''Copy Text To Clipboard.'''.
Then in the reply box at the bottom of this page,
do a right click in the box and select '''Paste.'''
This will show us your system details.
'''No Personal Information Is Collected.''' -
Charged for an service call that never happened--and can't reach anyone
does anyone know how i can even send an email to complain? i have no phone service, no dsl service, and my appointment keeps getting automatically rescheduled—and i'm being charged for an appointment that never happened. the website doesn't permit emails for complaints other than wireless, the live chat agent hangs up on me, and i can't get through on the telephone. i have now been without service for nearly four weeks—and i can't even find an official way to loudly complain!
Contact your local state corporate commission
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I have downloaded Firefox for the First time, Firefox can not connect to any website (Unable to COnnect), but IE can. I have followed all the directions on the page for firefox can not load when other programs can (Firefox connection settings,IPv6,DNS Prefetching, firewall settings)
== This happened ==
Every time Firefox opened
== I downloaded it for the 1st time ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; MSN Optimized;US)http://support.mozilla.com/en-US/kb/Firewalls
http://support.mozilla.com/en-US/kb/Cannot+connect+after+upgrading+Firefox
http://support.mozilla.com/en-US/kb/Error+loading+web+sites
http://kb.mozillazine.org/Error_loading_websites -
Unexpected charge for Comcast service call
I had the same problem. The service was down for 3 weeks and the techs kept hanging off the phone when they couldn't resolve the problem. I finally had to go in person and they found out the modem was bad, but after that, two more weeks until we had the Internet back.
I signed up for comcast internet back in April 2013 and had issues with it up until Feb 2014. I initially started out with a bill of 29.95 a month, then aftert 6 months it went to 44.95, and then I get a call that it is going up to 69.95 6 months after it went to 44.95. Well I was approached by a rep in Best Buy about Comcast services. He was able to get me the triple play package (phone, internet, and cable) for 79.95 a month. I jumped on this deal thinking the internet issues may be resolved when I upgraded. Well turns out I need a special modem for the phone and only one digital set top box is included in the price. So I ended up with another 17.95 in equipment fees added to my bill. The internet became even worse after upgrading. The new modem they supplied me would release and renew my IP address every 30 mins. This made doing any kind of online gaming impossible as I would drop my connection for 2 mins every 30 mins. I ended up having to take the modem back and have them swap it for a new one. The new one droped the internet connection randomly throughout the day at 8 past the hour. I called customer support and after a few hours of bouncing around from person to person I got someone that had me go in and change the default settings of the modem to something else to resolve the issue. At this point I am happy because I have a continuous internet connection. After a few hours of playing online I am randomly hit with intermittent lag spikes. I use speedtest.net to check my connection and it is erradict, sometimes it is over 38mbps and others less than 1 mbps. I pay for 50 mbps. I call to have this issue resolved and they try everything they can think of over the phone and finally say they will have to send out a tech to trouble shoot the problem further. I schedule the appointment and the tech comes out, he was not dressed in any kind of uniform and did not have identification on him that was visible. I would not have known it was a comcast tech if the truck didnt show comcast and xfinity on the sides. He comes in and takes a look at the coaxial comming out of the back of my modem and runs a check on it. He says the coaxial cable is bad and replaces it with another piece of coaxial cable I had lying around. He says that fixed the issue and leaves. He did not even check anything else outside. Just replaces a coaxial cable that comcast sent me in a self install kit and says its bad. Needless to say my issue was not resolved. I called and again they scheduled another visit for a tech to come out. The tech shows up and spends around 30 mins checking everything outside only to find no problems. He makes a 55 ft ethernet cable and has me connect my computer directly to the modem. Hey my problem is solved. I have a stable internet connection. What good is an all in one cable modem if it does not work. I ended up having to move my room and computer around so that the computer was right next to the cable modem ( I could have left the 55 ft ethernet cable running around the room but did not feel like looking at it). I get charged 39.95 service call for the visit, when the tech did not fix the problem he only found a work around. The wireless connections of tables, phones, or other computers is very erradict. I have a strong internet connection on 1 and only 1 of my computers. I called and complained about the 39.95 charge and they refunded the 39.95 charge but not the 1.91 in taxes that was charged as a result of the 39.95 charge. What gives?
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Having horrible service with 4GLTE I have had 3G for several weeks (I am not the only person I know having this problem), I have reset my network settings and it did not resolve the issue. I am also unable to send SMS and text messages without them either failing or not sending at all. Is there an outage in the Cleveland, Ohio area (zip codes 44129, 44134, 44137) or anything else I can do to resolve this issue?
Not that I'm a Verizon employee, but I have experience in the field. An LTE tower will only extend up to, on a perfect day, with no elevation, 6-7 miles. On a typical day, you will be lucky at four (4) miles. The three ZIP codes you've given are all within about a 12 mile radius. That would mean that 2-3 towers are currently down at the same time, and Verizon would know about it within the hour. Being it's Cleveland, I'm sure they would receive numerous calls regarding an outage of that size.
My point is that if you're having issues in all three ZIP codes, chances are it's a phone issue. If you're handset is simply not receiving LTE, but still receiving 3G, that would signify a SIM card issue. You need to get your SIM card replaced. -
The personal hotspot is not working with me and I did not fine the icon for iphone 4 version 5.1.1
Check with your carrier or telephone service provider. Not all carriers provide this service.
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Went through this step-by-step, but alas it did not solve the problem. For some reason I can download mail on my Macbook Pro and iPhone, but no my iMac. Connection Doctor shows all green lights. This started today when I was prompted to re-enter incoming mail server passwords. I re-entered passowrds yet again to make sure they were correct. Rebuilt the inBox. Connection Doctor continues to show all green lights, but am still unable to download mail to the inbox. Has anyone else ever run into this problem?
I have the exact same problem trying to use the Remote app on both my iPhone 3gs and iPad 2 with either my Mac or ATV2. My Remote app used to work on my phone - I can't recall if I ever actually used it with my iPad, but when I tried today, I got all the same results as you did (on both iPad, and then iPhone). I was using my ATV2 to play music from iTunes on my Mac and wanted to use the Remote app, but it would not connect to either device no matter what I did.
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My iPhoto Library (version 8.1.2) is 280GB (greater than 50% of my 500GB total storage memory on my iMac. It was too large for me to drag it to a new hard drive so the Apple geniuses did it for me. However they did not delete the Library from my iMac (that's my responsibility). I dragged it to Trash and when it started to move I clicked over to the new hard drive to confirm it had indeed been copied. I became nervous when I didn't see among the few files on this otherwise empty new hard drive anything that resembled a 280GB Library so I cancelled the migration to trash.
How can I be sure that my iphoto has been copied and that all my "metadata" survived in tact?the new backup drive
I thought the new drive would be your data drive to host the iPhoto library. Do you also use it for TimeMachine backups?
I am unable to search either in email as well as Finder. I AM able to search within iPhoto though, thankfully
Spotlight may still be busy rebuildig its index.
You could try to rebuild the Spotlight Index, if you do see no progress:
Spotlight: How to re-index folders or volumes
I hope, other frequent posters will drop in. I have not used iPhoto 8.x in long time. -
Where are the bullets for adobe. im creating a document and they are not in the toolbar
where are the bullets for adobe. im creating a document and they are not in the toolbar
ADOBE PRO I JUST GOT IT A FEW MONTHS AGO
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I was ask for my secure question and they did not work. So I went into my account and tap on my secure question that I forgot my secure question. It replied back that it just sent me a email. The email never came. I did this three time. You have myy email as correct. I have check my account and it show as being correct.
It's a really bad idea to post your email addresess - it's an invitation to spam - and I've asked the Hosts to remove them.
This is a user-to-user forum and no-one on here can take any direct action. If your Yahoo address is not working that's something you would need to take up with Yahoo - have you checked it by sending yourself an email to it?
Otherwise you will need to contact Support: go to https://expresslane.apple.com/ and click on 'iTunes' in the center column and then 'iTunes Store' in the right-hand column and proceed from there. -
Hi There,
My itunes quits unexpectedly when I try to login. I cannot even open the application, not sure why this is happening. Have upgraded my itunes and this has not solved the problem either. If anyone can help me out, that would be appreciated. ThanksHello balisurfergal,
Thank you for using Apple Support Communities.
For more information, take a look at:
Mac OS X 10.6: If an application quits unexpectedly
http://support.apple.com/kb/PH7044
iTunes 10 for Mac: May quit unexpectedly on launch
http://support.apple.com/kb/TS3494
Have a nice day,
Mario
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