Charged for data I didn't use including overage charges

I have had a chronic problem with overage charges for over 2 months now. Each time it has been addressed it has always been blamed on my computer data usage. We initially had no problems, other than lousy service in our area, UNTIL we went to a store and inquired about upgrading. We were told we were grand fathered in with our existing account but needed to upgrade. We declined at that time due to the higher cost involved. But had to go with a "jet pack" due to our existing wireless "my Fi " going out. Then like magic we started to incur overage charges. Just a coincidence, I am sure. We have upgraded to higher usage, twice, and yet each time our usage is magically over that new higher limit. I un installed my Norton's and most recently we even started turning off our computer. IN FACT! WE HAVE BEEN GETTING CHARGED FOR APPROX. 0.5 GIGS OF DATA on more than one occasion, EVEN WHEN THE COMPUTER IS TURNED OFF. COULD SOMEONE EXPLAIN THIS SCAM TO ME? Gee, do you think when I research this further I will find anyone else that has had this problem? The "Jet Pack" shows nothing is going on. So how long has this jet pack scam been going on? Are the employees at the stores charging our accounts with their usage? Have you sensed my level of anger yet?

Hello RonB57,
We want to do everything we can to properly report your data usage. After all, managing your usage is the best way to effectively enjoy your wireless service. May I ask is the issue only with your mifi/jetpack device? If so then which model mifi/jetpack do you have? I suggest turning off the mifi/jetpack when not in use. This ensures that data is being transmitted to a wireless device that may be auto-connecting to your account. Please share the details so we can help.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport

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Tethering does not increase the data capacity of the phone. Tethering allows the phone to act as a bridge (modem) between a device to the network.
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I want clarify what I am asking for as I fear that many people may be thinking what Wildman stated which is not true. I think it is presumptuous for Wildman to think that I am not sincere and that I will not award points for a correct answer. The closest one to come to a correct answer thus far is jimfitzgerald however I need to see the policy or something in writing that explains what jimfitzgerald stated.
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From: jimfitzgerald on Feb 18, 2012 at 12:06 PM
Quote: "Also, the tethering plan does add capacity to your plan."
Response: Please provide a reference to the Verizon Source which states this and I will award points as this is an acceptable answer and is what I am looking for as stated in my original post. I cannot just accept a general statement like this as it will carry no wait if I get charged for going over my data limit.
From: rcschnoor on Feb 18, 2012 at 1:21 PM
Quote: "Question #1 ... you will be consuming TWICE as much data ..."
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From: rcschnoor on Feb 18, 2012 at 1:21 PM
Quote: "Question #2 ... You get an ADDITIONAL allowance for your use when you activate a mobile hot-spot."
Response: This seems to allude to the fact that I may not understand how data usage is counted when tethering is added to your plan. Please provide a reference so I can read it and I will award points. Hopefully we are coming to answer here.
From: rcschnoor on Feb 18, 2012 at 1:21 PM
Quote: "Question #3 ... but I don't think anyone would be happy with a monthly data bill of $60+ dollars."
Response: You are correct which is why I am having an issue with this. If I upgrade and keep my current unlimited plan, I will be paying $75 per month for data and tethering. To make matters worse, currently I am not a heavy data user as much of the time I have access to WiFi. I am considering switching to a 2 GB per month plan based on my current usage but I hate to give up my current plan as I will not be able to go back. I will switch however if the tethering was not an added cost or there is in fact an additional data allocation for tethered devices. I already feel that I am overpaying for data based on my current usage. The problem with switching plans is I could see if I have tethering, I may go over one or two months per year as once in a great while I need access and do not have WiFi available.
FYI: Here is a breakdown of my current usage.
- Verizon Phone: (Unlimited data @ $45/month) Average Usage 0.23 GB/month
- AT&T iPad: (2 GB/month @ $25) Average usage 0.89 GB/month
I do have another problem with switching which is unrelated to the data plan but is related to usage but will increase my cost per month.
From: jimfitzgerald on Feb 18, 2012 at 1:33 PM
Quote: "Or, in summary, charging for tethering is a way to make the people who use lots of data pay for it, rather than having everyone share the cost whether they use it or not."
Response: Sorry but my experience is just the opposite.
I would like to thank everyone who has tried to answer this question. It looks like there may be an answer but I would like to see it explained in black and white from the Verizon site. I cannot switch plans based on posts in this forum alone. If I were to switch then get hit with additional charges one month, I cannot call customer service and say that jimfitzgerald and rcschnoor told me that there was an additional data being provided to tethered devices.
I hope this helps and I hope this can be answered soon.

Charged for data I didn't use including overage charges

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