Charged for Directory Assistance

For the last two months we have been charged for directory assistance ($1.50 each month-one a month). We don't use directory assistance as we can easily find any phone numbers we need by using the internet. Is anyone else having this problem? These two charges were taken off as a courtesy when we complained but won't any longer be taken off. We were told we must be accidently dialing O (Operator), 411, or 555-1212. How could anyone accidently call those numbers?
Holly

I received an charge for $2.49 for directory assistance. Only my Dad and I live in this house and neither of us called any form of directory assistance. I was told that as a courtesy Verizon would take it off this time but not if it happened again. Better not happen again or we are switching back to Time Warner. The automated obstacle course I had to go through was brutal. When I finally got to speak with a person instead of a machine, I was put on a lengthy hold while the agent had to get my credit of $2.49 approved. I think Verizon sticks these charges in from time to time just to squeeze every nickel they can from the customer. I've also had problems with the salesmen(women) in the Wireless stores making promises about bills not increasing that were completely false. When you call, you get this run around saying that the first month is prorated. By the time you get the real bill, it it too late to do anything about it. I'm very unhappy with Verizon both Fios and Wireless billing policies. By the time I realized my wireless bill had gone up $45 a month when I switched to 4G, it was too late to get my unlimited data package back. Shame on Verizon. Sham, scam slam.
I'm not the only one with these complaints. I have other friends who are equally dissapointed by Verizon.

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Charges for Directory enquiry calls

My mother recently received a phone bill which included a charge of £96.14 for a call made through directory enquiries - a charge for a 47 minute call . She cannot remember making the call - she is 91 - and directory enquiries are unable to provide details of the call. It is difficult to query the call without these details. I am aware that directory enquiries do warn of costs - but that she can run up a £96 charge on one call without any warning is beyond belief. Can anyone provide advice on whether to go next?

If your mother is likely to make calls by mistake, then BT offer a service which should help in future.
Please see
Network Controlled Calling - Restricting repeated outgoing calls to services like the Speaking Clock...
As for the call that you were charged for, BT should be able to tell you when the call was made.
If you want further help.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Number for Directory Assistance?

How do I reach directory assistance with my iPhone 3Gs? Is it 411? 1411? I keep getting messages that say no such number.
I live in Pueblo, Colorado - area code 719

It should be 411.

Directory assistance calls

I switched from Comcast to Verizon two years ago. Since switching to Verzon, I am continually billed for directory assistance calls that are not being made from this phone. It is normally two or three a month. I must argue every month with customer service personnel to adjust the bill. Now they tell me it will not be credited again. Guess I need to switch back to Comcast. Smameis other than this problem I liked the service.

I have been a Verizon customer for over a year now. Over the last several months I have been charged over $300 on "directory assistance calls" that i have disputed and never made! I do not even need the phone in my home. It is unplugged and we are still being charged for these calls. When they sent someone out to investigate the phone, nothing was reported and i was again charged $75 for the service call. I was reimbursed for $24 but not the entire amount for the directory assistance calls. How that is possible i have no idea! I have spent countless hours on the phone trying to get these charges removed. I recently made a breakthrough and was told i would be given vouchers to account for these ridiculous charges. I was told it would take a couple days to show up in my account. Turns out I was lied to...again. Now i have to wait another hour trying to speak with a human on the phone who i have to explain this situation all over again. I am looking for any advice or help. This is not a new problem with Verizon. I am aware a woman in pennsylvania went before a judge because of these charges. Is there something in place within verizon since this is a reoccuring problem. If so, i would really appreciate someone who could help.

$600+ Directory Assistance charges - Verizon scam?

Background: I got the Verizon service as an internet provider, but was forced to sign on for the landline service, because they came as a package. I haven't used a landline phone in 10 years and don't expect to, I don't own landline telephones.
Issue: In January, I've noticed that instead of getting charged $60 for my internet service, I was being charged $250 in November '13 and another $250 in December '13. I didn't notice before because my payments were set on autopay.
In January I called to terminate my account, as I was quite angry that Verizon was scamming me by all of a sudden raising my monthly payments from $60 to $250. During my conversation with a customer support agent, I was told that these were "Directory Assistance" calls. I told the agent to send me a full refund, she gave me some other phone number to call. I couldn't make the call for a few weeks, because they're 10 AM to 6 PM - surprisingly the hours when I work.
I had a day off today and called the "finance" department, or something like that, to request the refund, plus I got another bill for January which was for $160. Is Verizon just charging me random sums of money?
After I called, I got transferred 3 times, and my final agent told me that no refund is going to be issues, they're legit charges and I'll be getting a $30 refund and that a supervisor is going to call me back.
Facts:
- I DO NOT HAVE A LANDLINE PHONE IN MY APARTMENT, NEVER HAD ONE. MY MOBILE PHONE SERVICE IS NOT VERIZON.
Not to mention that a person would need to make thousands of Directory Assistance calls for them to cost $600.
Dear Verizon, I will fight this, I will contact consumer affairs, I will use social media to inform the public of your "Directory Assitance" scams.

If you have Verizon FIOS for your internet and they told you you had to have landline service in order to get internet they lied to you. I just dumped my landline service and kept my FIOS Internet with no problem. I got sick and tired of getting nickle and dimed to death with all the taxes and fees - seriously Verizon - $4.50/month to keep my number unlisted - yeah right.

Charged $772 in Directory Assistance calls. FALSE CHARGES.

We were charged for $772 in Directory Assistance calls. Here is the catch, we never purchased a phone to connect to the phone jack. Not sure how we can make phone calls when you don't own a physical phone to make a phone call. My wife and I use our cell phones for all our calling needs and only accepted the bundle deal since it wouldn't cost us any extra and we could use it for our alarm system. We have never had an issue with Verizon until now. The first call we placed to Verizon was to disucss the situation and were informed a claim would be made and someone would get back to us. In the meantime a lady in the accounting/refund department was kind enough to refund us the payment we made of over $1,000 (yes that is correct over $1,000). Then no one ever proceeded to call us back and we figured the issue was resolved until the next billing cycle. We found out the issue still remained so we proceeded to call about the issue a second time. The rep was able to remove the charges and determined our issue was deemed solved and would no longer have to worry about this charge. Also, she credited our account for the $50 in taxes we had to pay for the $772 in directory assistance called we never made in the first place. She also proceeded to inform us that our 2 year renewal was fastly apprroaching. We stated we didn't want to talk about renewing until the issue was solved and she said the bill had been adjusted and if we logged in to our account we would see the changes. We refreshed and the bill was adjusted. We thought that was the end of this dreaded $772 amount. NOPE. Now that we are in our new cycle the charges continue to appear. So we proceeded to call Verizon again to confront ourselves with a rude and degrading customer service support, not only by the first representative we spoke to but also her manager Ms. Olan (who upon request stated that Verizon Customer Support employees do not have an employer ID number - something other Customer Support employees have provided to us beforehand). She talked to us like we were **bleep** and that we didn't understand what the difference was between a bill adjustment and a claim. She said it did not matter what we thought and that it appeared we owed the money regardless. After a lot of yelling by me due to the frustrations of once again being told I owed the money regardless, I was put on hold for the third time. No idea why I was put on hold for 5 mins, but this tends to be a theme everytime I call to resolve my issues. Last time we checked my wife and I don't work at Verizon and that it's not our job to make sure things are done properly. We are CUSTOMERS and expect to be taken care of just like we take care of the company by ensuring our bill is paid and continuing to use their services. My wife and I are now contacting other departments to conduct our own research on how to remove these charges that were never made by us. We also checked our account online to see if any outgoing calls and you will see ZERO outgoing calls. After spending over 4-5 hours on the phone we have no other option but to post on this forum to get any feedback from other verizon customers. Has anyone ever been able to get the issue resovled? Verizon customer service doesn't seem to be of any help. How did you end up getting the issue resolved? We have until 03 DEC 2014 to cancel before our new plan kicks in and we are forced to call Cox. I am hoping to get this resolved before then!

I am currently having this exact issue, although not to the extent of yours. I do not and have never had a landline phone connected to the jack in the house. The landline came bundled with our internet. We use our cell phones for our calling needs. The landline is totally unused. My bill itemizaton reflects this. I went to pay my bill a little bit ago and discovered charges for six directory assistance calls that I never made. I refuse to pay this. My only concern, after reading all the horror stories of Verizon's customer service on these forums, is if my issue will actually be resolved. Which seems like the lesser of two evils: calling them or trying to get this figured out online? Ugh. If they didn't cram these charges to begin with, there wouldn't even be an issue to resolve. You know, "Don't start none, won't be none..." something like that.

Double-charged for Creative Cloud Membership - I need a refund!

My student subscription was automatically cancelled and switched to a regular subscription. Adobe never told me, but I saw on my bank statement that I had been charged $24.99 instead of $14.99.
When I first contacted Adobe and asked for a refund, the customer support rep told me to simply cancel my old subscription and create a new student subscription with my student account. I did this, and then I was charged a FURTHER $14.99 under this new subscription, for the 'new month' that I had already been charged for (that was the original $24.99 payment).
I have now tried twice to contact Adobe's support service, and both times I have heard excuses such as 'There is a technical fault with our systems - when I try to refund you $24.99, it only lets me refund you $14.99' or 'I will escalate this to a higher team member'. I have yet to hear back from Adobe and it has now almost been a month since the double charge, and I am worried I am going to be charged AGAIN (or worse, twice again) in the next month if I don't get this resolved.
Please assist, and in future, please tell your customers before you start charging random balances to their credit cards.

Hi aagirlz
An email is sent 30 days prior to the annual renewal date with details of the renewal price. Sometimes this might go to your spam/junk folders so it's worth checking there.
When you signed up for Creative Cloud at the promotional price, the offer terms would have explained that the promotional price is valid for 12 months and then you renew at the standard price for that plan.
The current student/teacher offer terms can be viewed here: Creative Cloud free trial & plans : Adobe Creative Cloud
Kind regards
Bev

I cancelled my service, was charged for service which was not provided, and I am unable to find a way to dispute or to pay my bill.

To begin, what ADA-compliant options are available to work with a service representative? I've never found the online chat service support to be available during my waking hours after checking over the last week. I can't find a contact email for support, either. I've been instructed on several occasions that I will need to make a voice call for customer service, but unfortunately, this will not be possible. I will require text-format assistance from customer support to address two issues which I am unable to solve on my own:
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online?

kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online? You cannot pay online once the account is cancelled. You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone. But online is no longer an option once the account is cancelled.

So my Ipod touch hasn't been connecting to computer, or charging for a week or two until i turn it off completely and now i try to reset all content and setting, the circle goes round and round for like hrs(24) and it still does not complete the reset

so my Ipod touch hasn't been connecting to computer, nor charging for a week or two until i turn it off completely and now i try to reset all content and setting,(thinking it may connect to the computer and itunes and also charge) but the circle goes round and round for like hrs(24) and it still does not complete the reset.
pls pls pls pls help .
i have tried alot of solutions, but non of them have worked.

Have you tried walking it into the nearest Apple Store and asking for assistance there...?
I'm guessing you don't have Apple Care on it.

Got charged for free shipping

I took advantage of the Elite/Elite Plus early Black Friday sale and purchased quite a few items. However, after reviewing my order, I noticed a $5 charge for shipping. Next to each item it says "Shipping: $0.00" but somehow that $5 got there on the end. I checked each item as well, and each qualifies for free shipping if the order is over $35 (I bought a tv among other things, so it definitely is! )
I can provide the order number if necessary to any mods here. I don't really mind how I receive the credit--gift card, My Best Buy Points, etc. The only thing I am concerned about is possibly messing up my order if anything is done to it. I have 7 gift cards, 1 large MyBB certificate, and Gamer's Club Unlocked all properly attached.
Thank you for any assistance. Just message me if you need my order number.
Solved!
Go to Solution.

Hello NeoQuintessence,
I'm sorry to hear that there was an additional seemingly unexplained charge on your recent BestBuy.com purchase.
In reviewing your order, I note that the charge you were assessed is a California Electronic Waste Recycling Fee that must be added -- in accordance with California state law -- to the purchase of video display products such as computer monitors and TVs sold in California. Unfortunately, we cannot offer a refund for this fee.
I hope this helps. Thank you for writing to us with your concern!
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

I have an iPad 1 and I found out I can not upgrade to IOS 6. I downloaed the History Channel program. I cannot find it on my iPad 1, but I was charged for it.

I have an ipad 1 and I found out I cannot upgrad to IOS6
I downloaded a History Channel. program. Ij cannot find it on my ipad 1, but I was charged for it. How do I find it?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

My iPhone 4 has been dead for 24 hours and it has been charging for 12 hours. I have tried holding the home and lock button down but it still has the black screen, what is wrong with it? It just randomly died on means won't turn back on

My iPhone 4 has been dead for 24 hours and I've been charging it for 12 hours and it still won't turn on. I have tried holding the lock button and home button down, even connected it to computer but nothing's happening, it randomly died on me.

Hi Lauren,
When troubleshooting power issues, we want to make sure we have followed all steps outlined in the following article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
- Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
- Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.
Learn about LCIs and corrosion.
- Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
- After at least 15 minutes, if:
               - The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
               - The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
               - Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
- If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
               - If the display turns on, go to step 4.
               - If the display remains black, go to next step.
- Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to
restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
- If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Thanks,
Matt M.

I was charged for a book in the istore but it did not download. The free sample of the book is there but not the complete book.

I was charged for a book that I tried to download to my new iPad, which I guess is the iPad 3. I downloaded the free sample first. Then I tried to buy the complete book, but it did not download. Only the free sample is there. How can I get the full book?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Can I use 65W Yoga charger for my X1 Carbon?

Hiya,
I've bought this charger on eBay :
http://www.amazon.co.uk/ThinkPad-ADLX65NCC3A-36200253-45N0261-45N0262/dp/B00LUIFVIM
The label on the charger says:
MODEL 45N0261
FRU P/N 45N0262
Lenovo P/N 36200253
It was advertised as X1 charger, but when it arrived I thought it's too small in size, so I googled it. Having done that, I've realised it's actually being sold by Lenovo as a charger for Yoga.
Am I safe to use this charger for my ThinkPad X1 Carbon (3460-CLG)?
Thanks in advance!
Solved!
Go to Solution.

Hi Srdjan,
Thank you for the reply!
I sorry for the inconvenience caused to you while proceeding with forum registration and I apologize for that. In case of technical emergency you may contact our customer care support I am sure they will provide the assistance on the issue.
I will update your query on forum registration to our concern department to look into it.
And I am glad to hear that your query has been addressed and it helped you. Please feel free to post in Lenovo Community Forums if you have any further queries!
Please click here to visit the link where you can get the list of support contact numbers, and select the respective region.
Cheers!
Hemanth Kumar
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TS1702 credit card charged for iTunes yet no puchase

My credit card has four charges for about $50.00, all on the same day from Apple iTunes with the same ID number as it lists on all my other (legitimate) purchases. I can't "report a problem" because I never received an email for these alleged purchases, and when I review all my purchases nothing like this is there.

Go to https://expresslane.apple.com/ServiceOptionAction.action and submit and inquiry in regards to the unauthorized order, an iTunes Rep will reach out to you to assist via email or phone suppoer if avaialble at that time.

Charged for Directory Assistance

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