Charges for Directory enquiry calls

Question

My mother recently received a phone bill which included a charge of £96.14 for a call made through directory enquiries - a charge for a 47 minute call . She cannot remember making the call - she is 91 -  and directory enquiries are unable to provide details of the call. It is difficult to query the call without these details. I am aware that directory enquiries do warn of costs - but that she can run up a £96 charge on one call without any warning is beyond belief. Can anyone provide advice on whether to go next?

Answer 1

If your mother is likely to make calls by mistake, then BT offer a  service which should help in future.
Please see
Network Controlled Calling - Restricting repeated outgoing calls to services like the Speaking Clock...
As for the call that you were charged for, BT should be able to tell you when the call was made.
If you want further help.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.