Directory assistance calls

I switched from Comcast to Verizon two years ago.  Since switching to Verzon,  I am continually billed for directory assistance calls that are not being made from this phone.  It is normally two or three a month.  I must argue every month with customer service personnel to adjust the bill.  Now they tell me it will not be credited again.  Guess I need to switch back to Comcast.  Smameis other than this problem I liked the service.

I have been a Verizon customer for over a year now. Over the last several months I have been charged over $300 on "directory assistance calls" that i have disputed and never made! I do not even need the phone in my home. It is unplugged and we are still being charged for these calls. When they sent someone out to investigate the phone, nothing was reported and i was again charged $75 for the service call.  I was reimbursed for $24 but not the entire amount for the directory assistance calls. How that is possible i have no idea! I have spent countless hours on the phone trying to get these charges removed. I recently made a breakthrough and was told i would be given vouchers to account for these ridiculous charges. I was told it would take a couple days to show up in my account. Turns out I was lied to...again. Now i have to wait another hour trying to speak with a human on the phone who i have to explain this situation all over again. I am looking for any advice or help. This is not a new problem with Verizon. I am aware a woman in pennsylvania went before a judge because of these charges. Is there something in place within verizon since this is a reoccuring problem. If so, i would really appreciate someone who could help.  

Similar Messages

  • Charged $772 in Directory Assistance calls. FALSE CHARGES.

    We were charged for $772 in Directory Assistance calls. Here is the catch, we never purchased a phone to connect to the phone jack. Not sure how we can make phone calls when you don't own a physical phone to make a phone call. My wife and I use our cell phones for all our calling needs and only accepted the bundle deal since it wouldn't cost us any extra and we could use it for our alarm system. We have never had an issue with Verizon until now. The first call we placed to Verizon was to disucss the situation and were informed a claim would be made and someone would get back to us. In the meantime a lady in the accounting/refund department was kind enough to refund us the payment we made of over $1,000 (yes that is correct over $1,000). Then no one ever proceeded to call us back and we figured the issue was resolved until the next billing cycle. We found out the issue still remained so we proceeded to call about the issue a second time. The rep was able to remove the charges and determined our issue was deemed solved and would no longer have to worry about this charge. Also, she credited our account for the $50 in taxes we had to pay for the $772 in directory assistance called we never made in the first place. She also proceeded to inform us that our 2 year renewal was fastly apprroaching. We stated we didn't want to talk about renewing until the issue was solved and she said the bill had been adjusted and if we logged in to our account we would see the changes. We refreshed and the bill was adjusted. We thought that was the end of this dreaded $772 amount. NOPE. Now that we are in our new cycle the charges continue to appear. So we proceeded to call Verizon again to confront ourselves with a rude and degrading customer service support, not only by the first representative we spoke to but also her manager Ms. Olan (who upon request stated that Verizon Customer Support employees do not have an employer ID number - something other Customer Support employees have provided to us beforehand). She talked to us like we were **bleep** and that we didn't understand what the difference was between a bill adjustment and a claim. She said it did not matter what we thought and that it appeared we owed the money regardless. After a lot of yelling by me due to the frustrations of once again being told I owed the money regardless, I was put on hold for the third time. No idea why I was put on hold for 5 mins, but this tends to be a theme everytime I call to resolve my issues. Last time we checked my wife and I don't work at Verizon and that it's not our job to make sure things are done properly. We are CUSTOMERS and expect to be taken care of just like we take care of the company by ensuring our bill is paid and continuing to use their services. My wife and I are now contacting other departments to conduct our own research on how to remove these charges that were never made by us. We also checked our account online to see if any outgoing calls and you will see ZERO outgoing calls. After spending over 4-5 hours on the phone we have no other option but to post on this forum to get any feedback from other verizon customers. Has anyone ever been able to get the issue resovled? Verizon customer service doesn't seem to be of any help. How did you end up getting the issue resolved? We have until 03 DEC 2014 to cancel before our new plan kicks in and we are forced to call Cox. I am hoping to get this resolved before then!

    I am currently having this exact issue, although not to the extent of yours. I do not and have never had a landline phone connected to the jack in the house. The landline came bundled with our internet. We use our cell phones for our calling needs. The landline is totally unused. My bill itemizaton reflects this. I went to pay my bill a little bit ago and discovered charges for six directory assistance calls that I never made. I refuse to pay this. My only concern, after reading all the horror stories of Verizon's customer service on these forums, is if my issue will actually be resolved. Which seems like the lesser of two evils: calling them or trying to get this figured out online? Ugh. If they didn't cram these charges to begin with, there wouldn't even be an issue to resolve. You know, "Don't start none, won't be none..." something like that.

  • Directory Asst Calls

    Do any of you get directory assistance calls charged to your home phone every single month when you know good & well that no one in your home makes these calls???  Just wondering if I was the only one.  I've contacted Verizon the last 4 consecutive months with this problem.  All I get is apologies, no remedies.  They do adjust my bill, however.  But I'm fed up having to contact each & every month about this same problem.  Does anyone have any suggestions?

    Topdog I am sorry to hear about the troubles with your directory assistance charges. We would like to help out with this. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.
    Anthony_VZ
    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

  • $600+ Directory Assistance charges - Verizon scam?

    Background: I got the Verizon service as an internet provider, but was forced to sign on for the landline service, because they came as a package. I haven't used a landline phone in 10 years and don't expect to, I don't own landline telephones.
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    In January I called to terminate my account, as I was quite angry that Verizon was scamming me by all of a sudden raising my monthly payments from $60 to $250. During my conversation with a customer support agent, I was told that these were "Directory Assistance" calls. I told the agent to send me a full refund, she gave me some other phone number to call. I couldn't make the call for a few weeks, because they're 10 AM to 6 PM - surprisingly the hours when I work. 
    I had a day off today and called the "finance" department, or something like that, to request the refund, plus I got another bill for January which was for $160. Is Verizon just charging me random sums of money?
    After I called, I got transferred 3 times, and my final agent told me that no refund is going to be issues, they're legit charges and I'll be getting a $30 refund and that a supervisor is going to call me back.
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    Not to mention that a person would need to make thousands of Directory Assistance calls for them to cost $600. 
    Dear Verizon, I will fight this, I will contact consumer affairs, I will use social media to inform the public of your "Directory Assitance" scams.

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     For the last two months we have been charged for directory assistance ($1.50 each month-one a month). We don't use directory assistance as we can easily find any phone numbers we need by using the internet. Is anyone else having this problem? These two charges were taken off as a courtesy when we complained but won't any longer be taken off. We were told we must be accidently dialing O (Operator), 411, or 555-1212. How could anyone accidently call those numbers?
    Holly 

    I received an charge for $2.49 for directory assistance. Only my Dad and I live in this house and neither of us called any form of directory assistance. I was told that as a courtesy Verizon would take it off this time but not if it happened again. Better not happen again or we are switching back to Time Warner. The automated obstacle course I had to go through was brutal. When I finally got to speak with a person instead of a machine, I was put on a lengthy hold while the agent had to get my credit of $2.49 approved. I think Verizon sticks these charges in from time to time just to squeeze every nickel they can from the customer. I've also had problems with the salesmen(women) in the Wireless stores making promises about bills not increasing that were completely false. When you call, you get this run around saying that the first month is prorated. By the time you get the real bill, it it too late to do anything about it. I'm very unhappy with Verizon both Fios and Wireless billing policies. By the time I realized my wireless bill had gone up $45 a month when I switched to 4G, it was too late to get my unlimited data package back. Shame on Verizon. Sham, scam slam. 
    I'm not the only one with these complaints. I have other friends who are equally dissapointed by Verizon. 

  • Number for Directory Assistance?

    How do I reach directory assistance with my iPhone 3Gs? Is it 411? 1411? I keep getting messages that say no such number.
    I live in Pueblo, Colorado - area code 719

    It should be 411.

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  • Charges for Directory enquiry calls

    My mother recently received a phone bill which included a charge of £96.14 for a call made through directory enquiries - a charge for a 47 minute call . She cannot remember making the call - she is 91 -  and directory enquiries are unable to provide details of the call. It is difficult to query the call without these details. I am aware that directory enquiries do warn of costs - but that she can run up a £96 charge on one call without any warning is beyond belief. Can anyone provide advice on whether to go next?

    If your mother is likely to make calls by mistake, then BT offer a  service which should help in future.
    Please see
    Network Controlled Calling - Restricting repeated outgoing calls to services like the Speaking Clock...
    As for the call that you were charged for, BT should be able to tell you when the call was made.
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    If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
    They can be contacted using this link BT Care Team
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    There are some useful help pages here, for BT Broadband customers only, on my personal website.
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  • My friends number shows up as directory assistance

    i have a iphone 4 and my friend just started texting me and their number shows up as directory assistance

    After waiting on hold for a long time, I talked with AT&T to determine that the ICCID and IMEI numbers didn't get changed in their system.  (I'm guessing lost in transfer due to the load on the system?).  They took down the info, disconnected the call (I had to call from the 3Gs - no landline), and then called me back on my 4s.  Problem solved.
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  • Blocking restricted call.

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    We have a usage controls feature that will allow you to block restricted, private and unavailable calls. This feature is 4.99 a month. 
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  • Squeaky wheel may get the most grease

    To Verizon customers using this Forum:
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    We have had issues for years.  We live in a rural area and were told years ago by a house guest who was a former telephone company employee that the lines on the road are sub-standard.  He could not believe that the wire used on the poles was of the same quality that you would use for interior wiring in a building.  And that was over 10 years ago.  We figured we had to deal with the line noise issues and only reported problem when  dial tone outage lasted more than a day or two.  I'd have to wait until I could get to a working phone anyway to call in the problem.    
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