Charges for Removing Line of Family Plan

My family plan contract doesn't end until 2013, but I am getting divorced and don't want the other line on my account for another year and a half. If I take the other line off but it still stays with Verizon, just creates its own plan, does Verizon give any leniency on the early termination fee?

If you do an Assumption of Liability, you can transfer the line to another account owner, and they will assume responsibility for the line, equipment and contract.  Their contract end date remains the same, and each of you can select a new plan for your lines.
If you cancel the line outright, you will have pay the full Early Termination fee, which depends on the type of device you bought on the line and how long it has been active.
You can also suspend the line and continue to pay for it until the contract is up, if that would be cheaper or more feasible for you than paying the ETF, and you can't find anyone to take it over through an AoL.

Similar Messages

  • 2 lines on family plan now, if we add a third, can we remove one of the other two?

    My husband and I have a 2 line family share plan with standard phones (sharing 700 mins/month w/ unlimited text).  I'm eligible for an upgrade now (primary line), and he has to wait until June.  Our contracts both expire in October.  We both want to upgrade to a plan that includes data, and probably both get the droid 2, which are buy one get one free right now.  However, they won't allow us to upgrade his phone yet, and so I can't use the bogo offer. 
    It seems there's also a "smartphones talk free" promotion right now too.  So to add a third line with a smartphone we'd only pay for the data plan, not the $9.99 for the extra line.  So I guess I'm looking for the loophole :-)  Would we only be paying for our two data packages, and for one of the extra lines?
    If we add a third line, can we then take advantage of the bogo offer with my early upgrade and the new line?  Ideally my husband would just use the new line, and let his old phone sit until October, and then we'd go back to only having 2 lines on our plan.  Would we be able to cancel his current line in October, or would adding the 3rd line extend the contracts of all three lines on our plan?
    Also could we transfer his current "line 2" number to the new "line 3" phone?

    spottedcatfish wrote:
    Here's the catch.  The line that is using the "Smartphones Talk Free" promo has to have a data package attached to it, which means that you would wind up in this situation:
    Your Number (Line 1) - Calling Plan + Data Package
    His Number (Line 2) - $9.99 + Data Package
    New Number (Line 3) - $0 + Data package (as long as the data package is kept on the line)
    You'd have to have 3 data packages, one to keep the promo, and then one on the lines with the smartphones active.  Contracts and promotions are tied to the phone number, so you can't switch the number or contract end date between lines.  If your husband wants to keep his number, the best thing to do will be to wait until he is eligible for an upgrade.
    If there is not a smartphone on line 2, but just a standard phone as was stated by the OP, you do not have to have a data plan on this line. To qualify for the smartphones talk free promotion, you do not have to have a data plan on all lines, just the lines you sign up with the offer for, i.e. just the primary line that is upgrading to the smartphone and the additional line that you are adding so that you can take advantage of the offer.
    If you do want to take advantage of the smartphone talk free offer, though, you will have to leave the smartphone on the line you sign up with. If you move the phone to your 2nd line, I believe that the discount will be stopped.

  • Drop an "out of contract" line from family plan, but keep the number

    I have a family plan with 4 numbers. One of the numbers (let's call it line#1) is out of contract, so I can drop it without penalty. However, this is my daughter's number and I really don't want it to change. Another of the numbers (line#2) is still under contract, but it is a phone number I don't need any more. Verizon will not let me "swap" these numbers and keep line#1 while dropping line#2 -- unless I pay the termination fee on line#2. So, I'm wondering if this will work:
    1. Port line#1 TO Google Voice (paying $20 to do so). This will cancel the Verizon contract for line#1.
    2. Activate my daughter's phone with line#2, and configure GV to forward calls/texts from line#1 to line#2.
    3. Wait a few days for things to stabilize.
    4. Port line#1 FROM Google Voice back TO Verizon, replacing the line#2 phone number.
    At the end of this process, I will have effectively dropped the Verizon contract for line #1, have line#1 take over the contract formerly owned by line#2, and removed line#2 from my Verizon account. This is exactly what I explained to 3 different Verizon people, both over the phone and in a store -- and they claim that they can't do it because "the phone number is tied to the contract". They won't let me "swap" or "port" a number within my account, but they will let me replace the phone number on a currently active contract with an external number that gets ported in to Verizon. So, I need to port line#1 OUT of Verizon (paying Google $20 to do this) and then turn around and port it back IN to Verizon, replacing the line#2 phone number I no longer need. I don't see a reason why this will not work, unless Verizon has some self-serving rule about not porting in a number that was recently ported out. (Is there a "waiting period" involved here?) It's idiotic to me that Verizon would rather have me give $20 to Google to port a number out and back in rather than allow me to swap phone numbers on my Verizon account.
    Any thoughts?

    Thanks, 21stNow and Brian68.
    Understood. I use Google Voice as my primary number now, but my daughter would prefer not to mess with it. She wants HER number (line#1) to show up on outgoing calls/texts using the native dialer/messaging apps. She has an iPhone, and I'm an Android guy, so I don't know how well GV integrates with the iPhone's native dialer/messaging apps. (On my Android, my GV number shows up on outgoing calls from the native dialer by choosing to "Use Google Voice to make all calls" in the GV app. I suspect this would be the same on the iPhone. However, texts sent using the native messaging app (not GV) come from my actual cell number -- even if I change the "Callback" number to my GV number.) I suppose I could train her to use GV for messaging, but GV does not handle MMS or group texts -- it just ignores them! I don't care about this, but my 20 year old daughter does!
    Regarding being unable to port the number back into Verizon, is this a restriction because it is a former Verizon number? As I understand it, I can log into MyVerizon and choose to "Change Mobile Number" on one of my active contracted lines. There is an option to port in a number to replace the number currently on that line. Other threads suggest that porting from Google Voice works the same as a landline port. Has anyone tried this and had success/failure?

  • Upgrade non-smartphone line to iPhone 4S and then transfer to different phone line on family plan

    I am on a family plan where I have a smart phone and my father and mother have normal non-data phones.
    My line is not due for an upgrade until June 2012. 
    A verizon rep told me that I could use my father's upgrade to pre-order and activate an iPhone 4S and then re-activate my father's non-smartphone on his phone # and activate the iPhone 4S on my own phone #.
    Once activated on his phone number they will add the Data plan; but once I reactivate his old non-data phone I will no longer need the data plan.
    Will this work? I'm not sure the rep I spoke to understood that my father has a non-data phone when she explained this procedure.

    If you have an online account with Verizon Wireless, you can transfer the upgrade from one number on your account to another number on your account (for example, transfer the upgrade from your father's phone to your phone).
    Sign on to verizonwireless.com. Log in with your user ID and password. Click on My Verizon, and select Upgrade Device. Below each phone on your account, there will be an upgrade device date, and a link to Transfer Upgrade. Click the link and it will ask you which line you want to transfer from, and you can transfer the upgrade to your phone. You won't need to switch the data plan on your father's phone at all.
    I just did the same thing on my account to be ready for the new phone tomorrow. Hope this helps!

  • Is there a charge for outside line repair?

    My dsl line was cut at the pole and will have to be re-run to the house. Will I be charged for this? I had workmen out at the house pruning trees, and they accidently cut the line while working.
    The other thing is because I only have a dry loop and no telephone service, it has been extremely difficult to connect to anyone to initiate the repair order. I keep getting bounced to DSL tech support. What I need is Verizon to come out with the truck and reconnect the house.  If I am lucky I will get a call back early next week, right now my trouble ticket only says something like "SYNC / modem blinking". It seems like just telling someone "Workmen cut the phone line between my house and the pole" would be a pretty straightforward problem to address, but it's been a customer service nightmare!

    With cellular, yes, as per your data plan with your carrier.
    With home wifi, no additional charge on top of your home broadband cost.
    With public wifi, depends... some are free, some charge by the hour, day , week, etc.

  • How to switch lines of family plan between AT&T and Verizon?

    I have a family plan with Verizon, with three lines. My friend has a family plan with AT&T, also with 3 lines of service. We'd like to switch one line between AT&T and Verizon, i.e. - move one of the lines from AT&T to Verizon, and another line from Verizon to AT&T. What's the best way to accomplish that?
    Thanks!

    If you add a line and add a new device with a two year contract, it will affect only that one line - the other lines on the plan all have their own contract/end dates, based on when and what phone was last purchased for that line.
    If you add a line and  "bring your own device" (a phone purchased full retail or from a private party) there will be no contract on that line.
    If you are adding the line and want it to have the AT&T number, then you  might need to get Customer service involved to be sure the ported number is assigned to the correct line.  You can get a temporary number assigned until the port is actually done.

  • Cancel 3rd line on family plan?

    We have 3 lines on our family share plan.  The third line's contract is at "month to month" now.  Does anyone know if that line can be cancelled without any fees or having to change the current contract?  The contract does not end until September 2011 for line 1 and line 2. 
    Also, can I transfer the upgrade from line 3 to line 2 before cancelling it?
    Thanks.

    Just to expand on lewisr13's post - if line 3 is currently month to month, you can call customer service and cancel line 3 with no ETF. There is no contract on line 3 to change.
    However, if you were to use the upgrade available on line 3, then you would put that line under contract again. The terminology is confusing, because you really are not "transferring the upgrade to line 2", you are using the upgrade on line 3, extending the contract on line 3, and using the PHONE purchased on line 2. The contract on line 2 does not change in this scenario. Line 2 is not eligible for an upgrade until May 2011, if the contract for line 2 ends in September 2011.

  • Full reconnection charge for active line?

    My father-in-law, who has always been a BT customer, has just moved into a rental apartment. The line has a dial tone and there is a number assigned to it however BT wanted £130 for a new line? Queried this and got this down to £40, with strings attached!!, but he has to wait over a month for an engineer to attend. Anybody any thoughts on this.     Thanks.

    BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
    Its Openreach that charge £130 for providing or re-connecting a new line. They pass the charge onto BT who have to recover it from their customer.
    If you agree to a 12 or 18 month contract, they will normally charge you less, and absorb the remaining amount themselves.
    Openreach have a backlog of work due to the recent bad weather, so installation and repairs are taking much longer than normal.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Charges associated with switching from Family to Individual Plans

    Is there any kind of penalty charge  for switching from a family plan to an individual plan when it is the secondary line that is being removed and the secondary lines' contract is complete?

    skiibojosh wrote:
    Is there any kind of penalty charge  for switching from a family plan to an individual plan when it is the secondary line that is being removed and the secondary lines' contract is complete?
    Thanks to the community members for your input. Hello skiibojosh, adding to what was stated, Are you just wishing to change your calling plan so each line remains with Verizon Wireless under their own individual plan You can always change your calling plan online without a penalty as it is not related to a customer agreement. I hope your line that completed the contract does remain with us. We desire to provide your line with best calling plan available. Here's a link that goes over the individual calling plans we currently offer. Additionally, there are great benefits with having a family share plan. However, depending upon your specific circumstances, if you desire to have both of lines on an individual plan, you could process a calling plan change online at My Verizon. It is suggested to change the calling plan effective on your next bill cycle to help avoid any prorated charges. If you need additional assistance with doing a calling plan change, send me a private message with your contact information.  

  • Double charge full month of Family Plan which only used for 7 days  and full month of individual plan

    I changed from Family Plan to Individual Plan and I got only refund back $9.99 for one line that stay with Verizon but I got charged double both Family Plan and Individual Plan for full month without any credits for 23 days of unused Family Plan. ($120-discount Family Plan + $39.99-discount Individual Plan) per 1 month (from 06/07 to 07/06).
    I am asking the credit of unused 23 days of Family Plan back into my account when I changed from Family plan to Individual plan then I got the answer like this which I do not agree at all.
    "As the previous rep stated since the numbers were ported out the bill continued to bill until the end of the current bill cycle. This is the reason why there was no credit issued for the first month in advance. Had the numbers not been ported, and instead disconnected, there would have been a refund issued for any unused portion of the service"
    I never saw any clause saying that porting numbers would not get credit issued for any unused portion of the month billed in advance.
    I expected refund 23 days credit of the Family plan from 06/06 to 07/06 back to my account since the family plan supposed to be disconnected on 06/07 but because of porting time schedule from other carrier so that all 4 lines completely disconnected the service 1 week later which is on 06/13/2012 and only 1 line(my current number) left as individual plan as it planned originally 06/07.
    Family Plan with corporate discount: $120-$16 cisco discount/month------> each day is: $104/30 days= $3.46/day
                       23 days unused of Family Plan is : $3.46 x 23= $79.58
    I still expect missing credits into my account: $79.58-$9.99= $69.59.
    At the least if you want to take away the $16 discount for the last month of Family plan, then you still owe me the refund of ($69.59-$16)= $53.59

    verizonloyal wrote:
    You left out the next important sentence ..... If it is your intention to fool all other members, please correct it.
    This is the path for the whole thing:"Customer Agreement"
    http://www.verizonwireless.com/b2c/support/customer-agreement
    I am not a Prepaid customer and I will be entitled to a refund of unused charge from an advanced month charge. Any cancellation should honor that..I called the customer representative to ask in advance what happened when I plan to keep only one line and change to individual plan ,she assured me that I will get credits for any unused of Family Plan of the advanced month, the new Individual Plan charge will take over and I would not get double charge at all.
    I am the customer with Verizon very long time, more than 5 years and I can not believe that you charged me double like that.
    Please return me back my money.
    I am NOT trying to fool anyone. As with the sentence you highlighted, if what I highlighted ONLY pertained to prepaid customers, it would have indicated it in the sentence. Since it did not, it DOES NOT. Postpaid customers are NOT mentioned at all within the section about porting numbers. Are you saying since they are not mentioned that postpaid customers CANNOT port their numbers? Didn't think so. The entire paragraph is about ALL Verizon customers EXCEPT the sentence which specifically singles out prepaid customers. You are responsible for all charges until the end of the billing cycle from the point of porting, not from when you asked to be ported. Therefore you are responsible for the charges for the "Family Plan" until the end of the billing cycle.
    Unfortunately, you only left ONE phone on the account when you ported out your numbers. Therefore the single line could NOT have been left on a Family Plan, and was therefore migrated to an Individual Plan. AT MOST, you would be entitled to a prorated refund of the $9.99 access fee FOR THAT ONE LINE, since that line was not canceled due to the porting. However, you should ONLY be responsible for Individual Plan charges from the point your single line was migrated until the end of the billing cycle, NOT for an entire month of service. Of course, your bill would show that the following month was being charged, too, since Verizon charges a month in advance.
    While Verizon may refund you more money just to placate you, according to the CUSTOMER AGREEMENT, you are not entitled to it.
    Good luck.

  • Being Charged for data plan I don't need

    It's that time of the two year contract with two out of three phones up for a renewal on our contract. Two phones need to be replaced. I stop in at the local Verizon store to get our options, costs, etc. While discussing the two year contract and reviewing the phones my kids picked out, Joe (Verizon employee) informs me that the phones the kids picked out have a required a data plan that costs $9.99 a month. Now the phones the kids picked out are middle of the range text messaging phones. Not a Blackberry or a Droid.
    I explain to Joe that I'm not interested in the data plan as the kids don't need internet service on their cell phones. This apparently does not matter to Verizon as this is a required charge now. Joe explains that I can block this service while still having to play $9.99 per phone each month. So that I get this straight, I asked Joe if my math was correct. I will be paying an additional $240 a year for a data plan service that I do not want or need? "Yes ma'am" was his reply. He then points me in the direction of the three flip phones that do not require a data plan. Now even this was laughable as he explains that these phones are more for the "elderly".  Oh yeah, I'm going to bring my 2 teenagers into the store and point them over to the "elderly" phones. Ha!
    Interestingly enough, I bought the EnV3 recently and did not have to purchase the data plan. To purchase the exact same EnV3 now, I would incur this data plan charge. This makes absolutely no sense to me other than Verizon being greedy.
    So then I leave the store and walk directly over to another wireless store and ask one simple question. Do I have to pay for a service that 1) I don't want and 2) don't need? The answer was "no".  He quoted the same phone plan to what I'm have now, but will not be charged for coverages I do not want. Off the bat, I'm saving $20 a month over Verizon. And he's comped two new phones for free. Nothing out of pocket for new phones. The man at this store then advised me to determine what my cancellation fees would be with Verizon in order to better make a decision on whether or not to switch.
    I walk back to the Verizon store, put my name back into the system. While waiting, Julie (Verizon employee) asks me why I'm looking into cancelling my service. I explain the situation while she grins nicely and slightly nods her head. She has a teenage daughter and she understands. We discuss the need of limiting teenagers and internet service. She explained that even as an employee she had to pay for this service and did not want it. Well, Julie I have a choice.
    I don't remember the name of the next VE but we review the cancellations fees etc. $225 due if I should cancel before my contract expires. (I can cancel during my contract and still not have to pay as much as incurring the new data plan charges.) He is doing everything he can at this point to keep my service. I ask him if he can waive a data plan service fees that I do not want. No, he cannot. 
    So thinking this whole through, I'm not willing to spend the extra money for a service that I do not want. I am not willing to provide my teens with a data plan on their cell phones that I have no control over. They have plenty of opportunities to access the internet without having it in their palm 24/7. Plus knowing teenagers, I wouldn't want to incur the add-on expenses for the data plan overrages. You know as well as I do, once they know they have it, it will be used and they will not have a clue on how to limit internet access. Yes, I am one of those moms that refuse to pay for everything their little hearts desire and like hell will I waste $240 a year because Verizon demands this data plan.
    It's clear that Verizon does not have a clue on this. I would rather spend the $ to get out of a plan with a greedy company- than feed more money into their operation when they clearly don't have their finger on the pulse of what families need. So, after having been with Verizon Wireless for 14 years and quite happy with them and the service, I will be switching at the end of the month.

    Dawn,  I'm right there with you....
    I've been a "Verizon" customer for over 15 years (records carried over from when I was Cellular One and they got bought out by VZW)... and I currently have 1 primary and 3 supplemental lines for family.  In the past it was never a problem to get a multi-media phone for my teen because he likes to have his music with him.. obviously... he's a teen.  And in the past there has NEVER been a charge for any time of "data plan" for the MM phones.. which  is good.  So now his phone is eligible for an upgrade, and he'd like to have the EnV3 which has the MM features.  However  good ol' VZW being the monopoly that they are now wants a long time customer to pay for a data plan....a $9.99/month data plan for 25MB downloads.  More over, in order to ensure my teen doesn't surpass the 25MB/month, I'd have to subscirbe (at an additional price of $4.99/month) for Usage Control features for the line.  So now VZW wants this line to go from being a simple $9.99/month to $25.00 just because a MM phone??!!  What's worse, is that my teen already has an LG Voyager (a MM phone), yet I have services for mobile web, data downloads and such BLOCKED on his line.  So answer me this... why should I have to mandatorily pay a mandatory $15/month fee for a service I'm not using in the first place?!! 
    VZW has slowly but surely penny-anny'd their customers over the years and I'm finally fed up with it.  Time to switch.  Even if the other carriers do require a data plan with their phones, at least I'll know what I'm getting up front and no suprises along the way.  VZW's "New every two" means NEW AND MORE CHARGES EVERY 2 YEARS... that's for sure!

  • L added her sister R to a family plan. Can R have her own itunes account for syncing the phone and downloading her own apps, or must she always sign in using L's account and password?

    So, if R wants to sync her iphone 5C but still have L pay for it on the family plan, can R just get her own itunes account for buying music and apps? Or is she stuck using L's account?

    Family Plan as with the cell phone carrier?
    Is so, the iTunes account or Apple ID is not related to the type of cell phone plan an iPhone is under.
    Will the sisters being using the same computer and iTunes library?

  • Line Charges on Family Plan

    Is it normal for every line, including the primary line to have a $9.99 Line Charge? We have an $80 plan with three lines and all three of them have a $9.99 Line Charge. I thought the $80 included the first line.

    If you look at the Family Plans, it shows plans for 700 min($69.98), 1400 min($89.98), 2000 min($99.98) and unlimited($119.98) which includes the 1st 2 lines.
    This will not show up on your bill as a single price, but broken up into a base price + $9.99 for EACH line. For example with the 1400 minute plan which sounds like what you have, it would be base price of $70 + $9.99 + $9.99 for a total of $89.98. Since you have a 3rd line, there would be an additional line charge of $9.99 for a total plan charge of $99.97. Of course your bill will be higher by any other features you have added and taxes/fees.
    Did your bill total suddenly jump?

  • Is there a charge to remove a line from my plan?

    I have several lines on my current wireless plan.  Will there be a charge to remove any of those lines and if so, how much is the fee?

        KWildman, the more, the merrier! Why would you want to remove a line from your account? Let's talk about this.
    When accepting a two year agreement, each line has it's own contract end date. If you cancel services prior to the contract end date, then you will be billed an Early Termination Fee. This fee varies based on the device that you upgraded to and amount of months that you've completed on that contract. For more information regarding your customer agreement and how the Early Termination Fee is calculated, click http://bit.ly/17srsZb
    Lasina_VZW
    VZW Support
    Follow us on Twitter @VZWSupport

  • HT4847 I had to upgrade my iCloud storage plan, but I was still charged for the original $20 a year plan. In addition to the new $40 a year plan. How do I remove the $20 plan and get a refund? Can I stop them from charging both plans?

    I upgraded my iCloud plan from $20 to $40 a year. However, I am still being charged for both plans. How do I get a refund and or remove the original $20 a year plan?

    I have the exact same situation as you mattiger18.  I cannot install Lion or I will disrupt programs that I run on Snow Leopard that are critical for my work.  Apple is not providing a solution for us.  Last time they migrated from Mobile Me to iCloud they lost months of emails and had emails bouncing to my accounts.  They destroyed 8 weeks of my business.  They have done it again.  They have already lost several months of my emails and they are bouncing my business email.  It's outrageous!
    I spent thousands of $ on my software and I have no intention of installing Lion or other OS iterations.  It is bad enough that Apple's service patches are crippling some of my applications.  My biggest regret was not altogether getting off of iCloud and setting up all my business email on other email servers like gmail, etc.  It is so outrageous what Apple is doing it is beyond words.  They are supremely greedy and totally uncaring for their customers.

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