Chat Recording in Presence?

I'm looking for a way or product to record all chat conversations through a CIsco Presence for HR and other Compliance reasons. Does such a product exist or is it planned for a future release of CUPS?
Thanks for any info!
Mark.

This feature is available on CUPS 8, which was released a month ago.
There are two options: Message Archiver and 3rd-party Compliance.
Message Archiver is a built-in feature on CUPS 8. All you need is a another PC running PostgreSQL (Freeware). CUPS 8 will dump the chat history to PostgreSQL database in realtime. The downside of it is it does not have any reporting feature built in. All you got is just raw data.
3rd-party compliance give you more features like reporting, auditing and content-based blocking. For example, you may block sensitive words in IM in realtime. For now, Facetime IM Auditor is the one Cisco tested with CUPS 8.
For more details, see http://www.lulu.com/content/5552336
Michael
http://htluo.blogspot.com

Similar Messages

Please check the LIVE CHAT Record and return my money back.

This is the situation.
My 2-year contract ended on 1-15-2015, and I ordered a new device iphone 6 plus (64G) on 1-13-2015 and selected Edge plan (I line, 1GB data, unlimited call and message from 1-15-2015, totally price $80/ month). I had a live chat with a lady and a man, and also confirmed it with call.
Now I found that the bill became $183 !!! 6GB data is stead of 1GB. The stupid thing is that I paid the same amount ($183) last month as I thought first month charged more because of handing fee.... Now this month It also 183. So I contact with LIVE chat person and ask them to check the LIVE CHAT record to compensate the losses. They told me that they can't enter the record and can't make this remedy.
So, why do I need take resposible for this mistake? Why do I need pay $200 more? Why can't your guys see the record and find the evidences? Actually I only use 20% data of 1GB, why you HELP me order 6GB?
Solved!
Go to Solution.

Welcome to the forums. You're talking to other users here. Further, your talking to users of Verizon's fixed location residential services including FiOS, DSL and telephone. Your issue is with Verizon Wireless. Visit their web site for support options.
http://www.verizonwireless.com/
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Live chat records

I recently did a live chat reporting a problem with the app catalog. I mainly wanted to notify them of the problem, find out what was wrong and an eta of a fix. The tech said i would be notified when the problem was fixed. i also had other question due to being unable to use promo codes do the store being down for many hours.
When i started the chat is said that i would receive a record of the chat. How do i get that record? Does anyone have an email address for webos customer service questions?
Post relates to: HP TouchPad (WiFi)

I have read you chat notes and see the error that you are receiving "no connection". We have been experiencing some intermittent App Catalog connections issue due to the volume of new users that have been added to the Touchpad community. Have you been able to connect since you posted? Are you able to browse the web?
Which promo code do you have that you are trying to use; the $50.00 code or the one time single app code?

Chat History within CallConnector Server/Advanced Client

Is it possible to configure/setup IM chat recording/archiving with CallConnector Server?

The Lync client will attempt to connect to Exchange Web Services in order to display items like Conversation History and Visual Voicemail. If it cannot connect to EWS, it will fall back to a MAPI connection via the Outlook client. The MAPI connection
will allow chats to be deposited in the Conversation History folder and display presence information within Outlook and a few others, but the EWS connection provides a richer experience.
You can check how it is connecting by holding CTRL + right click on Lync system tray icon. Then select Configuration Information. You should see items for EWS internal/external URL, MAPI Information, and EWS Information.
Unlike Outlook, Lync does not use the Autodiscover SCP to locate EWS. Lync relies on the Exchange Autodiscover DNS A record to be setup both internally and externally. Assuming Autodiscover and EWS are working properly, the following are required
in order for Lync to connect to EWS successfully:
- User's SIP URI and Primary SMTP address should match
- Autodiscover.sipdomain.com DNS A record setup internally and externally for each SIP domain supported
- EWS Internal/External URLS accurately configured on Exchange
Let us know what you find.

Cannot get through to CHAT to cancel

I have been trying to cancel creative cloud for days now. The "chat" button wouldn't show at all unless I go through a search on google and end up somewhere in the forum with a link.
Even then, when I click onto that link for the chat form, I get only this message (over and over again)
Hi, there are several customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You might also try our community forums, where experts are online 24/7.
You are not currently connected to a chat representative.
I did get through the day it is due on Dec 7, with clear instructions with the representative who kept on asking me whether I want to keep it if they give a discount. I had to go and thought that my final instructions were taken care of. I still have that chat recorded and will paste it here if you need it. I found out later when I got back to that windows that my request to cacncel has been considered "WITHDRAWN". Called the bank too but they said they couldn't dispute it until the charge actually shows instead of just PENDING.
I tried to send an email to FORMSCENTRAL as suggested by some other folks too but did not get an answer.
What is a phone number to call? Or an email to write?
I do not use Twitter for this.
Thank you.

Hi,
You just register a new name and enter it in the iChat menu > Preferences > Accounts
You can use the same place in iChat to delete old names.
After a period on non use AIM actually release old name back for re-registration.
10:34 PM Thursday; August 6, 2009
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Whether there is a facility available to know chat...

Hi
I have created a skype manager account for my company and have provided the accounts to all my employees. I want to keep an eye on the all of these members by the way of logging their skype chats in the manager account. Is this possible?

Hi, babudelhi, and welcome to the Community,
As Skype does not provide a call or chat recording facility in general, I have not seen reference to such a facility in the Skype Manager information.
https://support.skype.com/en/faq/FA10519/what-is-skype-manager-and-how-does-it-work
You may need to research a third-party software add-on: http://shop.skype.com/apps/Chat-history-management/index.html
Here is the link to contact customer service for more information.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Recording beta question - seeking in recorded streams and syncing playback

hi lccs, some initial questions for you as i get started on the beta..
you say audio and video are saved in separate FLVs on the client server. does LCCS ensure that audio/video sync is maintained during playback?
how are the recorded streams delivered during playback? can you seek into these streams? e.g. if i have a recording of a video chat, can i use a timeline to seek forward and back through that video?
and finally - i will want to play back a recorded audio video chat between two users. will LCCS take care of synchronization between these four streams? (two video, two audio) or do i need to build a synchronized buffering strategy to achieve this?

To reiterate Raff's point - when you setup a ConnectSessionContainer with a
PlaybackAuthenticator (essentially, a "playback application"), that
ConnectSession does all the work of synchronizing streams for you. As Raff
says, you can build a timeline and seek within it - ConnectSession's
archiveManager exposes all aspects of the playback to you.
In fact, here's a basic seek bar you could try :
<s:HSlider width="800" maximum="{cSession.archiveManager.totalTime}"
value="{cSession.archiveManager.currentTime}" id="slider"
change="cSession.archiveManager.seek(slider.value)"/>
lastly, as Raff also says, you're not restricted to playing back the exact
application you recorded. If you had, say, audio/video chat plus text chat
recorded, and all you wanted for playback was the A/V, remove the text chat
from your playback application (and delete the chat FLV from the recording
zip, to save on bandwidth), and your playback app should just work. You can
also totally re-layout how your app looks for playback as compared to
"live", or allow your users to manipulate the layout or contents of what's
being played back as they watch the recording. We think this will allow for
some really interesting, innovative applications.
hope that helps,
nigel

Lync Contact, Presence Unknown External Network

I have a few contacts that are using Office 365 Lync, when I search for them in my Lync client they show as "Presence Unknown External Network".
Once I open chat window their presence updates.
I am using Lync 2010 on Prem, with a 2013 client.
My Contact is using Office 365 Lync, based in Europe.
Has anyone seen this issue.
Thanks

Hi,
It can be something wrong with federation configuration.
You can check the following points:
1. Use the following Lync Server Management Shell cmdlet to check the ability to connect to a federated domain:
Test-CsFederatedPartner -Domain <String> -TargetFqdn <String> [-Certificate <X509Certificate2>] [-Force <SwitchParameter>] [-OutLoggerVariable <String>] [-OutVerboseVariable <String>] [-ProxyFqdn <String>]
More details:
http://technet.microsoft.com/en-us/library/gg398281.aspx
2. Check if all needed ports are opened. Please check if you can connect to sipfed.online.lync.com on ports 443 and 5061.
3. Please double check if there is any misconfiguration on Topology Bulider. On Topology, check Federation route, make sure the the
Enable SIP Federation box is click.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

New to iMovie, create live video and audio?

Hello, I am trying to create a video of a live musical performance to post on youtube and have figured out how to use the isight to get a video but can I use the biult in mics to record live audio with the video?

Hello, Nateomite
As Karsten says, you will certainly get better results and much more convenience with a camcorder.
However, if you decide to use your MacBook, the built-in mic can record audio with your video:
in iChat: iChat > Video > Record Chat records both video and audio.
in iMovie: http://docs.info.apple.com/article.html?path=iMovie/7.0/en/10172.html
tells you how to record using your MacBook's built-in iSight (and mic.)
Other movie/video recording apps may work differently, but most allow sound with video.
EZ Jim
Message was edited by: EZ Jim for other apps
G5 DP 1.8GHz w/Mac OS X (10.5.7) PowerBook 1.67GHz (10.4.11) iBookSE 366MHz (10.3.9) External iSight

How can I convert a pdf file to a world file?

I have been trying for the past hour to export a pdf file so that it can be converted to a word file, and no one seems to
be of help.

Dear Sara,
I renewed my Adobe Account sometime in May 25th, giving my Mastercard number.
This I did under my email [private information removed]. I was
told that it was a annual fee. My main object was to be ale to convert pdf files to word
files. I cannot understand why I do not have an active subscriptionn to ExportPDF. If
by chance it was construed for some other Adobe service, please have it transferred to
the ExportPDF.
At the moment it is most necessary that I can make this conversion, due to a
deadline. Most gratefully, Prof. Israel J. Katz
P.S. I have a chat record with "Subhabrata" I was told that my payment of !9.95 would
cover the entire year. I can sent you the chat record for your files.
You wrote today:
I checked into your account, and see that you don't have any active subscriptions to ExportPDF. Is it possible that you signed up using a different email address than the one you use here in the forums?
Best,
Sara

Golive 6.0 to Dreamweaver CS3 or CS4

About a year ago I called customer service and asked if I upgraded Golive 6.0 to CS3 the migration kit would work, I actually still have the chat record with customer service where I specifically asked them if I could migrate. I was told yes so my company purchased Dreamweaver CS3. Of course when I tried the gl2dw migration, it didn't work and I opened a support ticket and went back and forth with support for weeks trying resolve the issue. I asked for a trial of golive 9 or cs2 so I could upgrade and they sent me invalid links. Finally after a few weeks I was just basically told too bad we can't help you, offered me a refund if I hadn't installed the software which of course I had. So I have had cs3 for over a year and haven't ever used it. Now I see CS4 is out and it says that you can migrate from golive 6.0. Is that really true? Have they ever fixed it so you can upgrade 6.0 to CS3? I can't even get the upgrade version for CS4 because I used my upgrade on CS3. I have a company website with over 500 web pages I need to convert. I really need to upgrade to DW and soon. My company buys thousands of dollars of software and licenses from adobe every year, we are a non profit agency and I can't keep spending money on things that don't work! This is extremely frustrating. HELP!

Making changes site wide can be accomplished 2 ways but in reality unless you are using a dynamic site that draws its page designs from a central template page.
In retrospect you may want to consider creating a Library item first for anything you may want to change site wide (The first way). Being that you are not there yet you will probably want to use the Edit > Find and Replace from the menu bar (The second way).
Simply open up the file you have changed and another you have not. Next (assuming the option is not right in front of you) on the menu bar: View > Code and Design, making sure you can see both code and Design in both files. Then from the menu bar: Edit > Find and Replace. Copy the code regarding the object that you want to change making sure that you copy any opening and closing tags if appropriate from the unchanged file then paste in into the FIND box. Do the same with the file that you have changed except you will paste that into the REPLACE box also making sure that you have copied the same area.
Make sure Find and Replace Settings are:
Find in: Entire current local site
Search: Source code
Then press the Replace All button.

How to report employee thief to adobe, safe harbor, and your partners, there is no email, no phone,

how to report employee thief to adobe, safe harbor, and your partners, there is no email, no phone, spent 1 hr 26 min with Adobe support, and after I gave him permission to access my computer, I had to ask him if he was having a problem, than I receive a security notice that the software program is not from a confirmed web site and was downloaded to an unknown web address, when I asked the support
person if this was the program, I did not see https or a lock and he sail it was ok it was him.
I notice he had deleted some files and was in process of changing my security logins files and change wifi and proxy, when I tried to stop him he locked my mouse so I had to power off computer. after that there was a virus installed on my computer,
I have spent the last 3 hrs getting a different virus protection software to clean my Hard drive.
I want this guy fired,
Funny I have been trying to get in touch with adobe since March 29,2015, no emails and when I got someone one the phone he could not under stand me, but I can understand why since he could
not speak english, WOW Great support ADOBE.
I bet I will get there attn. now.
anyone have another way to contact this great company?

I am unable to get the numbers about the first imd I contacted adobe, but was able to get the chat records if that would help, my computer is fried, I have been spending last 2 days trying to remove the virus and ad wares, I have been told looked like I will have to erase the drive an install every thing from scratch

ORA-01405: and ORA-08180

Hello All,
I have this mapping the gets deployed perfectly with no errors nor warning during the deployments. The problem is that whenever this mapping gets started or executed it fires the following warnings :
Warning
ORA-01405: fetched column value is NULL
Warning
ORA-08180: no snapshot found based on specified time
I don't actually know what does such warning mean so if anyone could give a hand i'd be grateful.
Regards,
Hossam

P.Sam wrote:
Hello All,
I have this mapping the gets deployed perfectly with no errors nor warning during the deployments. The problem is that whenever this mapping gets started or executed it fires the following warnings :
Warning
ORA-01405: fetched column value is NULL
Warning
ORA-08180: no snapshot found based on specified time
I don't actually know what does such warning mean so if anyone could give a hand i'd be grateful.
Regards,
HossamThe Oracle docs note this on the ora-01405 error*:
ORA-01405 fetched column value is NULL
Cause: The INTO clause of a FETCH operation contained a NULL value, and no indicator was used. The column buffer in the program remained unchanged, and the cursor return code was +2. This is an error unless you are running Oracle with DBMS=6, emulating version 6, in which case it is only a warning.
Action: You may do any of the following:
* Use the NVL function to convert the retrieved NULL to another value, such as zero or blank. This is the simplest solution.
* Use an indicator to record the presence of the NULL. You probably should use this option when you want a specific action to be taken when a NULL arises.
* Revise the cursor definition so that no columns possibly containing NULL values are retrieved.
ORA-01405 is thrown when you attempt to execute FETCH, which was returned as a NULL value, but there was no indicator in use. If you are using Oracle DBMS=6 (version 6) ORA-01405 is only a warning.
You might try resolving ORA-01405 by substituting a value with NVL function when a NULL value appears, or simply construct your cursor so that NULL values are not returned (you may also specify that columns with NULL values are not received).
The error ORA-8180 is reported when the time which is specified, is
mapped to a SCN which is beyond the bounds of a valid scn. Most likely
the specified time corresponds with a date which is more than 5 days ago
(server uptime). You can never flashback more than 5 days ago (server
uptime), irrespective of UNDO_RETENTION.
SOLUTION: Specify a more recent date to flashback. E.g.:
exp scott/tiger file=exp_flash.dmp log=exp_flash.log tables=flash
flashback_time='"2004-06-12 13:24:26"'

MobileMe getting revamped? How reliable is MobileMe

I asked this question before, and it morfed into something else. I have read a lot of articles, that have good reason to believe that Apple is revamping MobileMe. I am just wondering when this might happen. Talk of a music cloud is one of the things people are saying. What I am getting is a bunch of complaints about MobileMe. So, now I have 2 questions........ 1. Is MobileMe going to be revamped, and if so when? 2. How reliable is MobileMe?

BAGBOY1 wrote:
Yes, for all the blather from Apple about how great macs are for business, in the very next conversation they will tell you "it's not for business use". - well excuse me, where was that in the deal when I bought from the business advisor at my apple store? I think they should be more honest about the limitations of the services supplied - that is all. There are statistical limits on calandar entries and address book entries and when i find that again in the CHAT records will post it here.
Nobody's EVER claimed MobileMe is for businesses. Phil Schiller made it clear in its intro in 2008 that it was "Exchange for the Rest of Us". I.e. non-business types.
http://www.youtube.com/watch?v=_c1t4BoUpdQ

On a multiple member Icloud account, do I need to worry about my text messages being restored to one of the other phones?

I have a multi family icloud acct. i am concerned that my chat records can be recovered by someone else on the account. is that a valid concern?

Your text messages are only stored in your iCloud backup. Someone else would need to restore your backup to their device in order to access them.
But you should be sure that everyone is using a separate Apple ID for iMessage on their devices to prevent you from seeing each others messages on your devices. (This has nothing to do with iCloud.)

Chat Recording in Presence?

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