Checkboxes don't print

Can anybody suggest any causes that would prevent a form's checkboxes from printing?
I have a form for one of my clients, and one person printed the form and the checkboxes were not on the printout (I believe they were visible on screen). I have not been able to get enough details about this situation (and, unfortunately, I may not be able to get the necessary details), but it was indicated that they may be using old software. I tried opening the form in Reader 6 (the oldest version I was able to find a reliable download for), and everything worked and printed fine. I also opened the form in Preview on the Mac, and although there were other issues, the checkboxes did print properly. I had issues opening the form within several browsers, but again, the checkboxes printed properly.
I have not yet tried viewing/printing the PDF on an iPad or other mobile device, does anyone know if that could cause this issue? Any other suggestions for anything that might be the cause of the problem?

Thanks for the response. I just want to verify that I am referring to the checkbox form fields in the PDF, not a 'checkbox' glyph from the original source file that created the PDF content. Do you know if that was the issue that you recall? It would seem odd that a font would affect the form fields, but considering some of the other issues I have had to deal with (don't get me started on FireFox's horrendous PDF viewer), I wouldn't put that past Adobe.
I did get to open the PDF on an iPad, and in the default iBook application, the checkboxes are not displayed on screen or on the printout (they display and print properly in Reader on the iPad), so I am thinking that maybe this is what happened. The solution I have come up with for now, is I merge the checkboxes into a copy of the file (using this.flattenPages), then replace the page(s) in the original with the merged pages so that the checkboxes are part of the content, and they will line up exactly with the form field checkboxes. This did work in the iPad, and if the issue is related to the font, hopefully it would resolve that as well.

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