Chronic Slow performance in CRM OnDemand not resolved

I have had an SR open for over one month. Problems include over two minutes for a simple search by last name, 5 minutes to run simple reports on indexed fields, and timeouts on downloads. They hand me off to a new person each week who has no idea how to fix the problem. Is there any way to get a problem resolved in CRM OnDemand?
Edited by: Mdale on Apr 7, 2010 12:42 PM

Hi,
What is the application release? Database version? OS? Also, please mention the navigation path to reproduce the issue.
Did you enable trace and generate the TKPROF file?
Regards,
Hussein

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      MacBook Pro - model: MacBookPro8,1
      1 2.3 GHz Intel Core i5 CPU: 2 cores
      4 GB RAM
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      Color LCD 1280 x 800
    System Software: ?
      OS X 10.9.5 (13F34) - Uptime: 0 days 0:15:5
    Disk Information: ?
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      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted>: 209.7 MB
      Macintosh HD (disk0s2) / [Startup]: 319.21 GB (205.02 GB free)
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      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. FaceTime HD Camera (Built-in)
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      [loaded] com.symantec.kext.SymAPComm (12.2f1 - SDK 10.6) Support
      [loaded] com.symantec.kext.internetSecurity (5.2f1 - SDK 10.6) Support
      [loaded] com.symantec.kext.ips (3.5f1 - SDK 10.6) Support
      [loaded] com.symantec.kext.ndcengine (1.0f1 - SDK 10.6) Support
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      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.cloudpath.maccmd.plist Support
      [loaded] com.google.keystone.daemon.plist Support
      [loaded] com.symantec.liveupdate.daemon.ondemand.plist Support
      [failed] com.symantec.liveupdate.daemon.plist Support
      [not loaded] com.symantec.sep.migratesettings.plist Support
      [running] com.symantec.sharedsettings.plist Support
      [running] com.symantec.symdaemon.plist Support
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      [loaded] com.divx.dms.agent.plist Support
      [loaded] com.divx.update.agent.plist Support
      [loaded] com.google.keystone.agent.plist Support
      [running] com.symantec.uiagent.application.plist Support
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      [loaded] com.divx.agent.postinstall.plist Support
      [loaded] com.facebook.videochat.[redacted].plist Support
      [failed] com.hitachigst.backup.agent.plist Support
      [running] com.spotify.webhelper.plist Support
    User Login Items: ?
      Google Drive
      SpeechSynthesisServer
      Popup
      Notify
    Internet Plug-ins: ?
      o1dbrowserplugin: Version: 5.4.2.18903 Support
      OVSHelper: Version: 1.1 Support
      Default Browser: Version: 537 - SDK 10.9
      Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support
      DivX Plus Web Player: Version: 2.4 - SDK 10.5 Support
      CoolirisWebKitPlugin: Version: (null) Support
      Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
      FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
      Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
      QuickTime Plugin: Version: 7.7.3
      googletalkbrowserplugin: Version: 5.4.2.18903 Support
      JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
    Safari Extensions: ?
      Add To Amazon Wish List
    Audio Plug-ins: ?
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      AirPlay: Version: 2.0 - SDK 10.9
      AppleAVBAudio: Version: 203.2 - SDK 10.9
      iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins: ?
      Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    3rd Party Preference Panes: ?
      Flash Player  Support
      Flip4Mac WMV  Support
      Symantec QuickMenu  Support
    Time Machine: ?
      Time Machine not configured!
    Top Processes by CPU: ?
          3% WindowServer
          1% fontd
          1% Google Drive
          0% com.apple.WebKit.Networking
          0% systemstatsd
    Top Processes by Memory: ?
      258 MB SymDaemon
      127 MB mds_stores
      86 MB com.apple.IconServicesAgent
      82 MB Google Drive
      78 MB Mail
    Virtual Memory Information: ?
      923 MB Free RAM
      1.53 GB Active RAM
      656 MB Inactive RAM
      953 MB Wired RAM
      311 MB Page-ins
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