CIC Broadcast messaging

Question

Hi all,
I need to create a proof of concept to demosntrate the working of borad cast messaging to the client.
I have no clue how to start. can some guide me on the same.
please repy asap.
Anna

Answer 1

Anna,
I knew this was coming. Here are steps.
Pre-requisites:
Java Runtime Environment(JRE) engine should be installed on the local machine and the path of the JRE engine bin folder has to be appended to the value of the environment variable PATH
The path is something like : C:\Program Files\Java\j2re1.4.2_07\bin
1. Right click on My Computer and select Properties from the context menu.
2. Go to the Advanced tab and click on the Environment Variables… push button
3. Search for the environment variable PATH and click the Edit… push button
4. Append the path of the JRE engine bin folder to the existing path in the field Variable Value. Note that two different path strings should be seperated by a semi colon(
5. Click the OK push button thrice.
This completes the JRE engine path settings
Installation of the Broadcast Message Server should be complete in all respects (This is a basis activity). On completion of this activity the basis personnel will give you a port no.  which will be used later
Menu path: IMG  Customer Relationship Management  Interaction Center WinClient  Install Broadcast Messaging Server
TRX Code: CRM_CIC_BINSTALL
• The J2EE server should be up and running
• Maintain the IP address of CRM system in the drivers folder.
1. The path to the drivers folder is : C:\WINNT\system32\drivers
Alternately we can goto the drivers folder via: Start  Run.  Type drivers in the run field
2. Once you are in the drivers folder, goto the etc folder. Here you will find a file hosts. Open it with notepad, scroll to the end of the file and append the following entry.
<CRM server IP>          <CRM system name>     <CRM system domain>
Note that this is a tab delimited record. Press the entry key after adding the above entry     
3. Save the file and close
The steps to configure Broadcast Messaging for CIC winclient are :
1.     Add component BROADCAST to slot 3 of your framework
a.     TRX Code: CRMC_CIC_FW_MAINTAIN
2.     Create a broadcast profile
Menu Path: IMG&#61664; Customer Relationship Management &#61664; Interaction Center WinClient &#61664; Component Configuration &#61664; Visible Components &#61664; Define Broadcast Messaging Profiles
TRX Code: CRMC_CIC_BROAD
3. Assign the broadcast profile to your CIC profile
TRX Code: CICO
4. Run the Broadcast server.
The path would be :
http://<server>:<port>/sap/bc/bsp/sap/bsp_broadcast/cicapplet.htm
Julius