CIOFUNCTION.DATA When creating Root Process

Question

Running Designer 6i, I receive the following error when I attempt to create a new root process in Process Modeler:
Message
RME-02105: Oracle error occurred...
ORA-06550: line 2, column 11:
PLS-00201: identifier 'CIOFUNCTION.DATA' must be declared
ORA-06550: line 2, column 11:
PL/SQL: Item ignored
ORA-06550: line 9, column 3:
PLS-00320: the declaration of the type of this expression is incomplete or malformed
ORA-06550: line 9, column 3:
PL/SQL: Statement ignored . . .
The ORA-6550, AND PLS-00320 msgs are also returned for lines 10 - 14. Can anyone help me resolve this problem?
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Answer 1

Hi Badri,
When you create the message using the shortcut from Help Menu ( Help -> Create Support Message ) or via double-clicking the SAP logo you are creating a notification and not a transaction type SLFN.
This notification has an action that will create the SLFN document and pass to it all system data collected from the system where this notification is created.
The best way to avoid those information is to change the ABAP code responsible for getting the information from the notification and passing it back to the SLFN document.
In the end it is a standard modification. Keep in mind that whenever you update your solution manager it may me necessary to revisit this change.
Regards,
Valdecir