Cisco CIM adapter integration for HTML link

Hi,
We have 9.0 ucce and Cim 9.0 sytem in an integrated scenario.
We have a query where a EIM system will get the agent id from a external/ third party (like a rest api or a html page) .Based on the agent id the mail should route to the prefered agent in UCCE.
We have configured the Data and the usage links in adapters but doesnt know how will the agent id will be captured in EIM and how can it be sent to UCCE.
Can any one comment on this.

CIM flow for sticky agent - When a NEW_TASK is created by CIM, it adds the agent id ( If sticky agent is enabled, for EIM9 please go through below link page 73. http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_901/maintenance/cisco_im901_cce_userguide_administration.pdf
) in preferred agent tag in new_task request and is sent to ICM. ICM script will read the data from preferred agent value and assign the activity to that agent.
In your case you will have to validate if the value fetched by adapter is = to the value logged in agent and avaliable and set that Id in preferred agent in NT.
You can follow below link to contact our PS in case you need more help.
http://www.egain.com/resellers/contact_ps.asp

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Revision: 13067
Revision: 13067
Author:   [email protected]
Date:     2009-12-17 12:48:20 -0800 (Thu, 17 Dec 2009)
Log Message:
Fix for html-wrapper ant task generates incorrect wrapper files for flash player version detection.
QE notes: None.
Doc notes: None
Bugs: SDK-18826
Reviewed By: Paul
Tests run: checkintests
Is noteworthy for integration: No
Ticket Links:
    http://bugs.adobe.com/jira/browse/SDK-18826
Modified Paths:
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Cisco CIM adapter integration for HTML link

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