Cisco Jabber 9.2 -Directory Lookup-external phone book

if a customer calls jabber user A from their mobile, is it possible to see the name of the person who calls A?
I have tried to add this customer's mobile phone number to AD, but it still doesn't show up the name.

Have you configured the jabber-config.xml file?? That configuration you have is not for Jabber, if you haven't, review the configuration guide for details.
Sent from Cisco Technical Support iPad App

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Cisco Jabber for Mac - Directory Lookup and Contact Fields

Hello,
After having issues myself with Cisco Jabber for Mac 9.2 specifically with Active Directory lookups not working, or contact information not populating (and therefore not being able to call users from the contact list as no telephone information exists) I am including a sample jabber-config.xml file that works for me.
Please note: there are many different ways to configure this. What I will be showing is the method that works for me and my deployment, which is pretty standard.
As always and as a disclaimer, once again, this is what has worked for my deployment scenario. Always keep backups of your configuration files, and always be mindful of anything you have configured already, especially in the jabber-config.xml file.
Background
My deployment is based on CUCM 9, with 1 publisher and 2 subscribers. I also have a CUCM IM & Presence 9.0 server. This assumes that you have already configured your deployment and Jabber is functioning already, albeit with the aforementioned issues.
As for Active Directory, my deployment will be based on Windows 2008 R2 Domain Controllers running in native 2008 mode. For this example, we will be searching directly against one of the DCs with a Global Catalogue role. Please be aware that in large deployments you will have to plan accordingly with regards to lookup traffic from Jabber clients to the DCs.
Also, as of Cisco Jabber for Mac 9, the client no longer can search via the CUCM internal directory (which may be made of local end users, Active Directory synced users, or a mix of both) and this must be done via a LDAP mechanism.
Scenario
In this deployment scenario, Cisco Jabber for Windows is working properly - you can search and add people from Active Directory, and contacts in your contact list have all the appropriate fields populated from Active Directory. However, when trying the same with Jabber for Mac, Jabber for iPhone or Jabber for iPad you notice that you cannot perform a directory lookup, and if you add people directly (for example, [email protected]) the user only has the IM field populated. No telephone, email or additional information is displayed.
Solution
Whereas Cisco Jabber for Windows uses the EDI mechanism (native Windows), whereby when running from a computer that is on the domain (or in the event that you are search for contacts in another Active Directory domain where a domain trust exists) , Jabber for Mac / iPhone / iPad uses the BDI mechanism.
In this case, you will need to provision a jabber-config.xml file that you will upload to your TFTP server (or Publisher) that will be "downloaded" by your Jabber for Mac client and also used by the iPhone and iPad client. You can configure many options in the jabber-config.xml file, but for this example we will place just the information that we need to order for these clients to request and display Active Directory information.
Please note that the configuration may vary depending on your deployment, but at the very least we will be:
- Configuring a DC where we will perform the lookup.
- Configure credentials that will be used to perform the lookup. This will be an Active Directory account that has read rights on the Active Directory domain. Please note that these credentials are saved in plain text in the file, so ensure that the account that you will be using is not privileged.
- Configure the server port that we will be using to perform the lookup.
- Configure the Search Base. This is basically where we want the directory lookup to happen. You can either choose for this lookup to start at the "base" of the domain (and therefore the search will iterate through all the user accounts and and OUs below the root base) or define a specific OU where you want to search.
Caution!
- There is a current limitation with Cisco Jabber for Mac whereby you can only have 1 search base configured. Please keep this in mind if, like me, you have multiple OUs (like an OU for each company in your organization) and under these OUs you have sub OUs as a user account container.
- If using the top level search base, unless you specify a filter, you will potentially be able to search for all user accounts in the domain. You will need to configure the <BDIBaseFilter> parameter if you want to fine tune your search ability.
Steps
These are the steps I have followed. Other steps or considerations may vary.
- Log in to your TFTP server and download the jabber-config.xml file and keep it as a backup. If you are already using the jabber-config.xml file for other purposes, do not worry - you can add your BDI information parameters inside.
- Remove the jabber-config.xml file
- Edit the jabber-config.xml file and configure thus:
<?xml version="1.0" encoding="UTF-8"?>
<config version="1.0">
    <Directory>
        <DirectoryServerType>BDI</DirectoryServerType>
        <BDILDAPServerType>AD</BDILDAPServerType>
        <BDIPrimaryServerName>DOMAIN CONTROLLER IP ADDRESS</BDIPrimaryServerName>
        <BDIPresenceDomain>YOUR PRESENCE DOMAIN</BDIPresenceDomain>
        <BDIServerPort1>3268</BDIServerPort1>
        <BDISearchBase1>YOUR SEARCH BASE</BDISearchBase1>
       <BDIConnectionUsername>[email protected]</BDIConnectionUsername>
        <BDIConnectionPassword>PASSWORD</BDIConnectionPassword>
        <BDIEnableTLS>0</BDIEnableTLS>
   </Directory>
</config>
For example, let´s assume the following:
- Domain controller IP address is 10.1.1.2 .
- Your presence domain is test.local .
- Your search base will be test.local using the top level of the domain.
- Your username with which you will be doing your searches is called walt . Usually you can either identify walt as test.local\walt or [email protected] . It is always best, in these sort of scenarios, to use the UPN convention so we will be configuring a [email protected] .
- The password is the Active Directory password for the account walt .
- I have disabled TLS in my case. There are issues with the Jabber for Mac client when using other security methods.
<?xml version="1.0" encoding="UTF-8"?>
<config version="1.0">
    <Directory>
        <DirectoryServerType>BDI</DirectoryServerType>
        <BDILDAPServerType>AD</BDILDAPServerType>
        <BDIPrimaryServerName>10.1.1.2</BDIPrimaryServerName>
        <BDIPresenceDomain>test.local</BDIPresenceDomain>
        <BDIServerPort1>3268</BDIServerPort1>
        <BDISearchBase1>DC=test,DC=local</BDISearchBase1>
       <BDIConnectionUsername>[email protected]</BDIConnectionUsername>
        <BDIConnectionPassword>walt01!</BDIConnectionPassword>
        <BDIEnableTLS>0</BDIEnableTLS>
   </Directory>
</config>
One you have configured the jabber-config.xml file, you will now need to upload it to you TFTP server. Once uploaded, you will need to restart the Cisco TFTP service. Again, my TFTP server is on my CUCM publisher, so:
- I go to Cisco Unified OS Administration on my Publisher server, TFTP File Management and I upload jabber-config.xml to / directory
- I then go to Cisco Unified Serviceability on my Publisher server, I locate the Cisco TFTP service and I restart the service
Once this is done, you can figure up your Jabber for Mac client. As a test, on your Mac (using Terminal) go to:
/Users/username/Library/Application Support/Cisco/Unified Communications/Jabber/Config
In here you will see several files, but what we want to see is jabber-config.xml . As soon as you start the Jabber for Mac client and log in, the jabber-config.xml file will download from your TFTP server and get saved here. When you see it appear, just type in your terminal window more jabber-config.xml and make sure that the output is the same as the xml file you created.
From there, try doing directory search. If you have previously added contacts and they still lack attribute information, you will need to remove them (sometimes it will not refresh properly) and add them again from the directory.
I will be updating this guide and ammending anything that is incorrect, but this is meant to be a quick checklist and steps to get this, at least in the most very basic version, up and running for Jabber for Mac.

Hello,
Thanks for this post! It works, I can do lookup and also I can add found contact to contact list and get information about contact from LDAP.
One more question: - I can't get all information about contact. I don't get e.c mobile phone number and more others attributes. I have tried to expand your file as follows:
<?xml version="1.0" encoding="UTF-8"?>
<config version="1.0">
<Directory>
<DirectoryServerType>BDI</DirectoryServerType>
<BDILDAPServerType>AD</BDILDAPServerType>
<BDIPrimaryServerName>IP of AD</BDIPrimaryServerName>
<BDIPresenceDomain>Presence Domain</BDIPresenceDomain>
<BDIServerPort1>3268</BDIServerPort1>
<BDISearchBase1> Search Base</BDISearchBase1>
<BDIConnectionUsername>User</BDIConnectionUsername>
<BDIConnectionPassword>Password</BDIConnectionPassword>
<BDIEnableTLS>0</BDIEnableTLS>
       <BDISipUri>msRTCSIP-PrimaryUserAddress</BDISipUri>
       <BDIPhotoSource>thumbnailPhoto</BDIPhotoSource>
       <BDIBusinessPhone>telephoneNumber</BDIBusinessPhone>
       <BDIMobilePhone>mobile</BDIMobilePhone>
       <BDIHomePhone>homePhone</BDIHomePhone>
       <BDIOtherPhone>otherTelephone</BDIOtherPhone>
       <BDITitle>title</BDITitle>
       <BDICompanyName>company</BDICompanyName>
<BDILocation>co</BDILocation>
<BDIPostalCode>postalCode</BDIPostalCode>
       <BDICity>l</BDICity>
       <BDIState>st</BDIState>
       <BDIStreetAddress>streetAddress</BDIStreetAddress>
</Directory>
</config>
But it didn't help.
When I capture lookup via Wireshark, I can see that Jabbers sends search request with bunch of attributes, but from LDAP answer contains only 8 attributes. (see attached screenshots)

Cisco Jabber for windows directory issue

Hello ,
i have cucm 9x and cup 9.x ,
Cisco jabber is showing directory but its all user from MS out look User not LDAP user and also user and on Jabber client connection window Directory is showing not connected .
please advise .

J4W does NOT use the directory info that you configure in CUCM as a UC service, it relies on the domain info from the machine you're logging in as default, or the config from the .xml file.
If you cannot connect to the directory, make sure there's nothing blocking the communication, and that your configuration is correct.

Unable to Externally Register Phone Services on Cisco Jabber Client via Expressway E

Hi,
I have currently deployed Cisco Jabber along with Expressway C and E for external regeneration without VPN. I have successfully registered IM and Presence service externally on the internet and I am able to chat with other Jabber users.
I am not able to register phone services for Cisco Jabber client who are registering externally over the internet without VPN.
I have checked that all the users are able to use IM and Presence along with Phone services in the internal network and over the internet using VPN. I have configured the required DNS SRV records on both the internal and external DNS Servers.
I am attaching a screen shot of the Jabber Client that is registered over the internet along with this post for your reference.
Appreciate if you can share your thoughts on the same.
Please do let me know if you need any further informaiton.
Thank you.
Regards,
Joseph Chirayath.

I am testing with an android device, and I had to add a "digest user" on the BOT device in order for this to work. Phone services are now connected.

Corporate Phone book - LDAP

Hi!
I downloaded the newest firmware (6.1.3(a)) to SPA9x2 phones. I found a new feature, the SPA9x2 phones can connect to a LDAP database and search in that.
I think, with this feature I can use an Active Directory integrated corporate phone book.
I have tried set up it on SPA942 and SPA962 phones, but it doesn't work.
Has somebody ever successfully set it up?

I have turned syslog, nothing useful there... I have upgraded SPA942 also, but same thing. I am not able to intercept any TCP packet toward LDAP server... Something is wrong. Anybody tried LDAP corporate search directory ?

Transfer VOIP Calls Between Cisco Desk Phone and Cisco Jabber For IPhone 9.5

Does anyone know how to transfer an active voip call from a Cisco IP Desk Phone to Cisco Jabber for IPhone? I can transfer a call from Cisco Jabber for IPhone to my Cisco IP Desk Phone no problem. I put the call on hold and then click "Resume" on my Cisco IP Desk Phone. However I cannot do the same but the other way around. If I put the call on hold on my Cisco IP Desk Phone, I see "no active call" on my Jabber client. The only information I could find slighlty relevant was using the Mobility Key/Remote Destination Profile feature however this defeats the object as this will forward to an external number, e.g. mobile and I just want to transfer the call within the VOIP environment between the two devices that are using the same directory number.
I am using Cisco Call Manager 9.1(2), Cisco Presence 9.1 and Cisco Jabber for IPhone 9.5.
Any help would be greatly appreciated.
Kind Regards,
Paul Parker.

Did you ever find an answer to this ?
I am seeing the same behavior and trying so see if I can put calls on hold and pick them up both ways also.
The only answer I seem to have found is to use park instead
That would/should work but I would just prefer to hold/unhold
Just not sure why we would not be able to hold/unhold on what is essentially a "shared" line
Does anyone have this working for them ?

Jabber for IPhone and Directory lookup rules.

At a client I have some problems with getting the Directory lookup rules to work.
I AD the costumer has formatteded the telephoneNumber in this format: +45 4444 XXXX
That is with 2 spaces in the phonenumber.
With Jabber for windows,cups, cucilync etc i have the choice of using "PhoneNumberMasks", so that I avoid the problem with the spaces.
But how do i do it with the directory lookup rules.
I need to make sure that I can do a lookup on 3 different calls.
Full E164 numer:     +454444XXXX
National number:     4444XXXX
Local call:               XXXX
Alt the moment i have those rules in place, but somehow I'm not getting the search for 8 digets national call.
<DialRules>
<DialRule BeginsWith= "4444" NumDigits="8" DigitsToRemove="4" PrefixWith=""/>
<DialRule BeginsWith= "+454444" NumDigits="11" DigitsToRemove="7" PrefixWith=""/>
<DialRule BeginsWith= "" NumDigits="4" DigitsToRemove="0" PrefixWith="+454444"/>
</DialRules>
I'm at a lost to why it's not working with 8 digtes?
Br
Kim Nielsen

Should still work. But would be good to check indial into jabber with the phone unplugged, just for testing purposes.
also, you have checked the partition and configuration on the TAB device is the same as on the deskphone?
Can you attach call manager traces when making a test call and attach to the case. Let us know the extension and device names you have used in the test, and a timestamp of the test.
thanks
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Unable to select 'Use Phone for audio calls' on Cisco Jabber Client 9.6 for Windows

Hi,
I have recently deployed Cisco Presence Server and integrated with Call Manager 9.1.2. I have successfully deplyed 6700 users on IM & Presence. Some of the users requested for Cisco Jabber with phone control.
I have added CFS client on the Call Manager and associated it with the same extension numbers from their desk phones. I am currently able to make audio and video calls for these specific users. I am currently using Cisco Jabber Client 9.6 for windows. I have users both daisy chained to their desk phones and who are not. Can you please confirm if it does make any difference.
Problem Faced -
I am not able to use to option use phone for audio calls. The phone comes down with a cross sign on it. At the same time Cisco Jabber by default uses the client and it works as expected.
Can you please let me know if any of you guys have faced a similar issue.
Please let me know if you need any information regading the configuration used.
Looking forward for your valuable comments.
Thank you.
Regards,
Joseph Chirayath.

Hi Will,
I am attaching the screen shot for the END USER on CUCM 9.X that has been configured on Cisco Jabber.
Please do let me know if you need any further information.
Thank you.

Directory Caching issue with Cisco Jabber client for Windows

Hi ,
I am facing cache issue with Cisco Jabber client for Windows. If I do any change related to modification or deletion of contacts in Active Directory/ Callmanager, it does not reflect in the Jabber. Because jabber takes the contacts from the locally stored cache file in the Windows system.
Every time I have to remove the cache file to overcome this issue, practically it's not possible to do the same with all the Widows users. As, if any employee leaves the company and still I can see his contact appears in the "Cisco Jabber client". I have not seen this issue with Android/Apple iOS.
Is there any automated way to remove the cache file?
Here is the detail of CUCM,Presence and Jabber.
CUCM version: 9.1.x
Presence : 9.1.X
Jabber : 10.5 and 10.6

Hello
On our environment we had to install a dedicated Microsoft Certificate Authority "just for Cisco Jabber usage" to house the
Network Device Enrollment Service.
Our certificate for the CUPS were generated on this Certification Authority too.
I discussed this certificate matter with my colleagues this afternoon and nobody seems to remember how these certificates were deployed into the
Enterprise Trust store for the users.
But I think they asked all 400 users to accept the 3 certificates by answering "yes" to the popup instead of using a script deployed by GPO...
I wish you success with that deployment and really hope you have a technical partner that *Knows* this subject.
Our partner left us alone with that unfortunately.
Florent
EDIT: If the "Certutil script method" works, please let me know. This could be useful in our own deployment.

A list of supported Android Phones for Cisco Jabber Client.

Hi there,
I opened a discussion before about the Cisco Jabber Client for Android phones.
This product from Cisco is only official support bij a several mobile Android telephones. (very poor)
As everyone knows is that the mobile market is continious in development. Since a half year the official support phone list is still the same, but a lot of new Adroid phones are now on the market.
It's even so worse that some of the Cisco supported phones, are not available anymore in the market.
- Samsung Galaxy S2 becomes a Samsung Galaxy S3
- Samsung Galaxy TAB is still there
- Samsung Galaxy S (are not available anymore) The S1 or S Plus are now becoming the Samsung Galaxy S Advanced.
At what are the alternatives?
Still the list on the documentation is out-dated.
See:
Samsung Galaxy S International (GT-I9000) with Android operating system (OS) Version 2.2.1 or 2.3
Samsung Galaxy Tab International (GT-P1000) with Android 2.2.1 or 2.3
Samsung Galaxy S II (AT&T) with Android 2.3
To use Cisco Jabber for Android on the Samsung Galaxy S device, it is important that you upgrade your handset OS to Android Version 2.2.1 or 2.3. See the manufacturer/carrier site for more information about how to update the OS on your device. Minor voice quality issues may be experienced depending on the device used.
So hopefully Cisco is still working on the Cisco Jabber solution, and a lot of mobile Android phones will be supported so the road to success will be open.
Hopefully someone can help me to list of tested and supported phones (Official bij Cisco)
Kind regards,
Edgar

The official list of tested Android phones is what you've already discovered. With the next release of Cisco Jabber for Android, I'm sure it will be updated.
While the official list of what we tested is short, the client will work on many Android devices and TAC will provide support if you run into technical issues; provided the issue is with the Cisco Jabber client itself, and not with the OS of the manufacturer.
If there is a specific Android phone you are looking to have officially tested by Cisco, PM me with that information and I'll work with you to see what we can do to get it added.

Use Cisco Jabber to register the phone extension of UCCX agent

I have a Contact Center Express Implementation (v.8.5.1) and has always worked perfectly with Cisco IP Communicator.
Right now Cisco Jabber is being implemented in the company but I presents an issue with the Cisco Agent Desktop (CAD) of the Contact Center Express agents.
They have registered their telephone extension in the Cisco Jabber but when starting your CAD, an error indicating that the connection fails for a configuration error, to associate the phone's with user ID of JTAPI provider (obviously this is done, because the IP Communicator is the same extension, the same user and it works perfectly).
Thanks in advance.
Ernesto González

Hi Graham. Thanks for your answer.
I configure only the Jabber for Windows as Agent extension.
Now, the issue is different, the CAD show me a new error: "You can't connect because the phone is enabled for IPv6. IPv6-enabled phones are not compatible with CAD". (view the following image...).
Any workaround for this issue?.
Best Regards.
EG

Ho to add external phone number to Cisco 7911 or extension

We have CCM 8.2 and need to add external phone number from the list to one of extension. I added the phone number to External Phone Number Mask under line configuration on the phone. Additionally I created translation pattern and still no luck. I used the phone that was assigned to some else, I can hear like two busy signal and drop.
I copied settings from another extension configuration that has external number assigned.
Thank You!

Thank you I have already figure it out: I agree I did not provide enough info. For external DID redirected to specific extension you use Translation Patterns - right?
But then (its up to the provider) you use last 3 digits of your available from list DID you purchase from that provider - right? Then you specify extension number in the CALLED PARTY TRANSFORM MASK -
make sense? There are other way to do it, but this one works at least for me. I am not an expert but at least after whole day of fighting it worked for me. So please understand people starting journey with call manager. Thank You

Cisco Jabber for Mac, possible without a Presence Server?

Hi all,
is it possible to use the cisco jabber client for Mac without a presence server in the uc environment? A customer is looking for Voip Client/Softphone for their Apple Macs. Instant Messaging is no requirement.
Regards
Steffen

WIlliam,
I belive he could use a Webex Connect account, IPSec VPN, and a CSF device in CUCM to achieve what he is looking for. Though it is a shame that he would need to have Webex Connect to do this just to be able to login to Jabber...
FYI:
I just tried out the CUP integration with Jabber for Mac with my customer with CUCM 8.6.2(a), CUCXN 8.6.2(a), and CUP 8.6.1 HA. It seemed to work ok (I was using VPN as well). For some reason the directory service said it failed yet I could search for people in the directory and it worked fine (strange...). I think this may be because the XCP Directory Service on both CUP servers will not start (not sure why because I do not seem to need it).
My only complaint is that I originally had Jabber for Mac installed for Webex Connect integration. There appeared to me, that there was no way to re-run that original wizard (I looked all around in the package contents...) and select Cisco Presence instead of Webex Connect. To get around this I used AppCleaner to remove Jabber, re-download from Cisco, and re-install, this time selecting the Presence option. Once I tested I had to rinse-repeat to get my Webex Connect back because that is what we use internally. Hopefully they fix this because it makes it hard for us engineers to test Presence integration during installs.
Opinion on Jabber with Webex Connect:
I love it for creating Instant Meetings - It sends an email instantly to me that I can forward to attendee's right away (most of time not with contacts otherwise I would do it that way).
I love the new iPhone app that was just released as well. Very cool. (Do not like how you cannot be logged into both though, not a big deal, Archives of chats are my biggest concern). It is a pretty seemless login/logout from iPhone to Mac and Mac to iPhone though, which I appreciate.
I have no desire for Phone Services or Voicemail integration so it is annoying that it always says at the bottom of the buddy list "Server or port unreachable". I assume that you need to be connected to VPN in order to have connection to CUCM to use the CSF device... Jabber 8.6 Release Notes says that Jabber is not supported with NAT without VPN
Also the Chat History is weak on Mac, and none existent on iPhone . Would be cool if history was built in like CUPC or Lync, doesn't require going to Finder to view, and messages would archive on server.
Plus we use Exchange UM for our Voicemail so not sure how that would integrate with Webex Connect. I believe Exchange Voicemail in Jabber would work with Presence integration though (which is puzzling but I guess it is because you can do all of those XCP external integrations in CUP. However, don't get me started with CUP/Exchange calendar integration and CUP not supporting SAN certificates with multiple hostnames on Exchange...
Thanks for the info on X-Lite and Bria, I may try out these options. I have been using CIPC through VMWare Fusion and it worked quite well. I believe I needed to install Virtual Audio Cable for the sound to work correctly. I use it through Fusion's "Unity" function and it looks like it is native!
Just my 2 cents. Let me know what you think.
One more thing (SJ):
Check out this site for Mac Apps for Engineers:
http://ciscovoiceguru.com/2071/mac-app-cisco/comment-page-1/#comment-2760
Ryan

Cisco jabber for android no ask outgoing call

Is available:
1) cucm 8.6
2) The samsung galaxy S4 mini smartphone (android 4.2.2) with the client of cisco jabber for android v 9.1.4
On the smartphone, in the cisco jabber settings, it is specified - to ask for each outgoing call through what to ring.
If to open the address directory of phone and to click a call, the call is made through SIM a card.
How to set up, what the request through what to make an outgoing call would be output?

Take in mind the supported list of devices, in my experience it can be troublesome if you want to uses some of the brands not listed (I played with a Huawei and a LG without luck)
Check http://www.cisco.com/c/en/us/products/collateral/unified-communications/jabber-android/data_sheet_c78-649887.html (Device and OS Requirements)
Regards.
Rolando Valenzuela.

Cisco Jabber for Telepresence 4.6.3 Setting for "Webex Telepresence" Cloud Service

I am looking for the server setting that can be installed into the Cisco Jabber for Telepresence Client (MOVI) that will allow it to connect to the "Webex Telepresence" cloud service. I cannot find a download anywhere that has the infomation re-configured for the "Webex Telepresence" service.
Thanks for your help in advance
Tim
Well after a few hours of searching i have the Answer
The Client can be downloaded from: http://download.telepresence.webex.com/MCX/4.6.3.17194/WIN/JabberVideo_4.6.3GA.exe
This will come with the following setting pre-configured: Sign-in Setting > Internal Server: https://boot.telepresence.webex.com/tmsagent/api/rest/devices/movi/provisioning
If you have the JabberVideo Client installed and just want to change where it gets provisioned from VCS or Webex Telepresence then you should be able to use your current client and just change the internal server settings and clear the external setting.
Then you will need to use your Webex Telepresence Login ID and Password.
Hope this helps Someone.
Tim
Message was edited by: Timothy Shire

A1: Because it can use either (webex or CUPS), there are two deployment modes, all is on the documentation if you haven't gone thru it.
You type in what it's asking, nothing more. Choose one, and then use the CUPS hostname, DNS is basically mandatory, the PC needs name resolution for all you have configured (VM/CUCM/etc)
A2: No, it can be IM&P, full UC and phone mode. No, Full UC and phone mode use the PC for media termination, deskphone control uses the phone for media. Did you change the parameters during install for phone mode??? If not, it's not in phone mode.
A3: No, that can be many things, DNS, connectivity, credentials, etc
You mention DNS is not used, so, most likely that's the problem.
I'd strongly recommend you to review the whole deployment guide for Jabber for Windows.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Cisco Jabber 9.2 -Directory Lookup-external phone book

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