Cisco V5.0.0.5 and Pantech UML 295

I have a USB Pantech UML 295 broad band adapter
O/S: Windows XP
VPN software: Cisco VPN ver 5.0.0.5
Device shows up in Device manager on Com15
The Verizon software finds and starts it,
I need to have the Cisco VPN client dial a initialization string from the phonebook *99***3#
Dial up networking can’t see the device
or Is there a new way of getting the VPN client to use the UML 295 4g from Verizon
Thanks for any help
keith

Hope the following link will give details
http://www.cisco.com/en/US/products/hw/video/ps1870/products_administration_guide_chapter09186a008070c13a.html

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My pantech uml 290 recently starting picking up only 3g connection

My pantech uml 290 recently started picking up a 3g connection when i use to use 4g lte all the time. I can put my phone right next to where the usb modem is and get a 4g connection but the modem only picks up 3g. I've tried a whole lot of options to try and fix this. I'm wondering if i'll need to replace my Sim Card or not. I've tried uninstalling vza manager and reinstalling and didnt work. Any ideas on how to fix? Will let you know if i've done it already.

95966 is my zip code. This started happening around the middle of january. I've called customer support quite a bit. I went into a store and replaced my sim card on 2/26/15 and it kind of helped but still very shotty with picking up 4g. Also constantly getting a error wmc103. message. I was going to get a callback on 2/27 from verizon to maybe see about checking out the area submitting a ticket i believe she said.

Windows drivers for Pantech UML 290 ?

Looking for Pantech UML290 drivers for Windows XP.
The download link for VZAccess Manager 7.9.1.0 (2807b) is broken.
http://www.vzam.net/download/supported.aspx

Thank you for the prompt response, I'm downloading my very first version of
VzaM and the link you just provided has returned another 404 message.
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CISCO ASA 5505 bandwidth Controll and split

Dear All,
Below am giving the infrastructure which i like to do please help me.
I Am Using Cisco ASA 5505 VPN Firewall and 6Mbps 1:1 dedicated internet connection.
in Lan Side we have 3 networks one for Internet Users one For VPN Users One for CCTV
i would like to split the 6Mbps bandwidth for these network 3 networks 3x2 each
each network use 2Mbps bandwidth. The VPN and CCTV Users use up to 6:00 pm after that the bandwidth will be free
after the 6:00 pm we need to use the the VPN and CCTV line bandwidth to the internet Users.
Cisco Adaptive Security Appliance Software Version 7.2(4)
Device Manager Version 5.2(4)
Compiled on Sun 06-Apr-08 13:39 by builders
System image file is "disk0:/asa724-k8.bin"
so please help me with suitable configuration for my purpose./please tell me which device will support for this/what is have to do for this.
Thanks
Lalu R.S

There's not much of that sort of functionality built into the ASA 5505 entry level firewall. To do that sort of thing in the firewall, you would have to move up to one of the newer 5500-X series with next generation firewall features and build a policy using Application Visibility and Control (AVC).
You can do some crude controls with QoS - the configuration guide chapter on doing that is here.

Looking for successful auth debug between cisco 1113 acs 4.2 and Active Directory

Hello,
Does anyone have a successful authentication debug using cisco 1113 acs 4.2 and Active Directory? I'm not having success in setting this up and would like to see what a successful authentication debug looks. Below is my current situation:
Oct 6 13:52:23: TPLUS: Queuing AAA Authentication request 444 for processing
Oct 6 13:52:23: TPLUS: processing authentication start request id 444
Oct 6 13:52:23: TPLUS: Authentication start packet created for 444()
Oct 6 13:52:23: TPLUS: Using server 110.34.5.143
Oct 6 13:52:23: TPLUS(000001BC)/0/NB_WAIT/46130160: Started 5 sec timeout
Oct 6 13:52:23: TPLUS(000001BC)/0/NB_WAIT: socket event 2
Oct 6 13:52:23: T+: Version 192 (0xC0), type 1, seq 1, encryption 1
Oct 6 13:52:23: T+: session_id 763084134 (0x2D7BBD66), dlen 26 (0x1A)
Oct 6 13:52:23: T+: type:AUTHEN/START, priv_lvl:15 action:LOGIN ascii
Oct 6 13:52:23: T+: svc:LOGIN user_len:0 port_len:6 (0x6) raddr_len:12 (0xC) data_len:0
Oct 6 13:52:23: T+: user:
Oct 6 13:52:23: T+: port: tty515
Oct 6 13:52:23: T+: rem_addr: 10.10.10.10
Oct 6 13:52:23: T+: data:
Oct 6 13:52:23: T+: End Packet
Oct 6 13:52:23: TPLUS(000001BC)/0/NB_WAIT: wrote entire 38 bytes request
Oct 6 13:52:23: TPLUS(000001BC)/0/READ: socket event 1
Oct 6 13:52:23: TPLUS(000001BC)/0/READ: Would block while reading
Oct 6 13:52:23: TPLUS(000001BC)/0/READ: socket event 1
Oct 6 13:52:23: TPLUS(000001BC)/0/READ: read entire 12 header bytes (expect 16bytes data)
Oct 6 13:52:23: TPLUS(000001BC)/0/READ: socket event 1
Oct 6 13:52:23: TPLUS(000001BC)/0/READ: read entire 28 bytes response
Oct 6 13:52:23: T+: Version 192 (0xC0), type 1, seq 2, encryption 1
Oct 6 13:52:23: T+: session_id 763084134 (0x2D7BBD66), dlen 16 (0x10)
Oct 6 13:52:23: T+: AUTHEN/REPLY status:4 flags:0x0 msg_len:10, data_len:0
Oct 6 13:52:23: T+: msg: Username:
Oct 6 13:52:23: T+: data:
Oct 6 13:52:23: T+: End Packet
Oct 6 13:52:23: TPLUS(000001BC)/0/46130160: Processing the reply packet
Oct 6 13:52:23: TPLUS: Received authen response status GET_USER (7)
Oct 6 13:52:30: TPLUS: Queuing AAA Authentication request 444 for processing
Oct 6 13:52:30: TPLUS: processing authentication continue request id 444
Oct 6 13:52:30: TPLUS: Authentication continue packet generated for 444
Oct 6 13:52:30: TPLUS(000001BC)/0/WRITE/46130160: Started 5 sec timeout
Oct 6 13:52:30: T+: Version 192 (0xC0), type 1, seq 3, encryption 1
Oct 6 13:52:30: T+: session_id 763084134 (0x2D7BBD66), dlen 15 (0xF)
Oct 6 13:52:30: T+: AUTHEN/CONT msg_len:10 (0xA), data_len:0 (0x0) flags:0x0
Oct 6 13:52:30: T+: User msg: <elided>
Oct 6 13:52:30: T+: User data:
Oct 6 13:52:30: T+: End Packet
Oct 6 13:52:30: TPLUS(000001BC)/0/WRITE: wrote entire 27 bytes request
Oct 6 13:52:30: TPLUS(000001BC)/0/READ: socket event 1
Oct 6 13:52:30: TPLUS(000001BC)/0/READ: read entire 12 header bytes (expect 16bytes data)
Oct 6 13:52:30: TPLUS(000001BC)/0/READ: socket event 1
Oct 6 13:52:30: TPLUS(000001BC)/0/READ: read entire 28 bytes response
Oct 6 13:52:30: T+: Version 192 (0xC0), type 1, seq 4, encryption 1
Oct 6 13:52:30: T+: session_id 763084134 (0x2D7BBD66), dlen 16 (0x10)
Oct 6 13:52:30: T+: AUTHEN/REPLY status:5 flags:0x1 msg_len:10, data_len:0
Oct 6 13:52:30: T+: msg: Password:
Oct 6 13:52:30: T+: data:
Oct 6 13:52:30: T+: End Packet
Oct 6 13:52:30: TPLUS(000001BC)/0/46130160: Processing the reply packet
Oct 6 13:52:30: TPLUS: Received authen response status GET_PASSWORD (8)
Oct 6 13:52:37: TPLUS: Queuing AAA Authentication request 444 for processing
Oct 6 13:52:37: TPLUS: processing authentication continue request id 444
Oct 6 13:52:37: TPLUS: Authentication continue packet generated for 444
Oct 6 13:52:37: TPLUS(000001BC)/0/WRITE/46130160: Started 5 sec timeout
Oct 6 13:52:37: T+: Version 192 (0xC0), type 1, seq 5, encryption 1
Oct 6 13:52:37: T+: session_id 763084134 (0x2D7BBD66), dlen 16 (0x10)
Oct 6 13:52:37: T+: AUTHEN/CONT msg_len:11 (0xB), data_len:0 (0x0) flags:0x0
Oct 6 13:52:37: T+: User msg: <elided>
Oct 6 13:52:37: T+: User data:
Oct 6 13:52:37: T+: End Packet
Oct 6 13:52:37: TPLUS(000001BC)/0/WRITE: wrote entire 28 bytes request
Oct 6 13:52:37: TPLUS(000001BC)/0/READ: socket event 1
Oct 6 13:52:37: TPLUS(000001BC)/0/READ: read entire 12 header bytes (expect 33bytes data)
Oct 6 13:52:37: TPLUS(000001BC)/0/READ: socket event 1
Oct 6 13:52:37: TPLUS(000001BC)/0/READ: read entire 45 bytes response
Oct 6 13:52:37: T+: Version 192 (0xC0), type 1, seq 6, encryption 1
Oct 6 13:52:37: T+: session_id 763084134 (0x2D7BBD66), dlen 33 (0x21)
Oct 6 13:52:37: T+: AUTHEN/REPLY status:7 flags:0x0 msg_len:27, data_len:0
Oct 6 13:52:37: T+: msg: Error during authentication
Oct 6 13:52:37: T+: data:
Oct 6 13:52:37: T+: End Packet
Oct 6 13:52:37: TPLUS(000001BC)/0/46130160: Processing the reply packet
Oct 6 13:52:37: TPLUS: Received Authen status error
Oct 6 13:52:37: TPLUS(000001BC)/0/REQ_WAIT/46130160: timed out
Oct 6 13:52:37: TPLUS(000001BC)/0/REQ_WAIT/46130160: No sock_ctx found while handling request timeout
Oct 6 13:52:37: TPLUS: Choosing next server 101.34.5.143
Oct 6 13:52:37: TPLUS(000001BC)/1/NB_WAIT/46130160: Started 5 sec timeout
Oct 6 13:52:37: TPLUS(000001BC)/46130160: releasing old socket 0
Oct 6 13:52:37: TPLUS(000001BC)/1/46130160: Processing the reply packet
Oct 6 13:52:49: TPLUS: Queuing AAA Authentication request 444 for processing
Oct 6 13:52:49: TPLUS: processing authentication start request id 444
Oct 6 13:52:49: TPLUS: Authentication start packet created for 444()
Oct 6 13:52:49: TPLUS: Using server 172.24.5.143
Oct 6 13:52:49: TPLUS(000001BC)/0/NB_WAIT/46130160: Started 5 sec timeout
Oct 6 13:52:49: TPLUS(000001BC)/0/NB_WAIT: socket event 2
Oct 6 13:52:49: T+: Version 192 (0xC0), type 1, seq 1, encryption 1
Oct 6 13:52:49: T+: session_id 1523308383 (0x5ACBD75F), dlen 26 (0x1A)
Oct 6 13:52:49: T+: type:AUTHEN/START, priv_lvl:15 action:LOGIN ascii
Oct 6 13:52:49: T+: svc:LOGIN user_len:0 port_len:6 (0x6) raddr_len:12 (0xC) data_len:0
Oct 6 13:52:49: T+: user:
Oct 6 13:52:49: T+: port: tty515
Oct 6 13:52:49: T+: rem_addr: 10.10.10.10
Oct 6 13:52:49: T+: data:
Oct 6 13:52:49: T+: End Packet
Oct 6 13:52:49: TPLUS(000001BC)/0/NB_WAIT: wrote entire 38 bytes request
Oct 6 13:52:49: TPLUS(000001BC)/0/READ: socket event 1
Oct 6 13:52:49: TPLUS(000001BC)/0/READ: Would block while reading
Oct 6 13:52:49: TPLUS(000001BC)/0/READ: socket event 1
Oct 6 13:52:49: TPLUS(000001BC)/0/READ: read entire 12 header bytes (expect 43bytes data)
Oct 6 13:52:49: TPLUS(000001BC)/0/READ: socket event 1
Oct 6 13:52:49: TPLUS(000001BC)/0/READ: read entire 55 bytes response
Oct 6 13:52:49: T+: Version 192 (0xC0), type 1, seq 2, encryption 1
Oct 6 13:52:49: T+: session_id 1523308383 (0x5ACBD75F), dlen 43 (0x2B)
Oct 6 13:52:49: T+: AUTHEN/REPLY status:4 flags:0x0 msg_len:37, data_len:0
Oct 6 13:52:49: T+: msg: 0x0A User Access Verification 0x0A 0x0A Username:
Oct 6 13:52:49: T+: data:
Oct 6 13:52:49: T+: End Packet
Oct 6 13:52:49: TPLUS(000001BC)/0/46130160: Processing the reply packet
Oct 6 13:52:49: TPLUS: Received authen response status GET_USER (7)
The 1113 acs failed reports shows:
External DB is not operational
thanks,
james

Hi James,
We get External DB is not operational. Could you confirm if under External Databases > Unknown User Policy, and verify you have the AD/ Windows database at the top?
this error means the external server might not correctly configured on ACS external database section.
Another point is to make sure we have remote agent installed on supported windows server.
http://www.cisco.com/en/US/docs/net_mgmt/cisco_secure_access_control_server_for_solution_engine/4.2/installation/guide/remote_agent/rawi.html#wp289013
Also provide the Auth logs from the server running remote agent, e.g.:-
AUTH 10/25/2007 15:21:31 I 0376 1276 External DB [NTAuthenDLL.dll]:
Attempting Windows authentication for user v-michal
AUTH 10/25/2007 15:21:31 E 0376 1276 External DB [NTAuthenDLL.dll]: Windows
authentication FAILED (error 1783L)
thanks,
Vinay

Ask the Expert: Cisco BYOD Wireless Solution: ISE and WLC Integration

With Jacob Ideji, Richard Hamby and Raphael Ohaemenyi
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the new Identity Solutions Engine (ISE) and Wireless LAN Controller (WLC) hardware/software, integration, features, specifications, client details, or just questions about Cisco's Bring-your-own device (BYOD) solution with cisco Experts Richard Hamby, Jacob Ideji, and Raphael Ohaemenyi. The interest in BYOD (Bring You Own Device) solutions in the enterprise has grown exponentially as guests and company users increasingly desire to use personal devices to access . Cisco BYOD enhances user experience and productivity while providing security, ease-of-administration, and performance. The heart of the Cisco wireless BYOD solution is Identity Solutions Engine (ISE) utilizing the Cisco Unified Wireless portfolio. Starting with ISE v1.1.1MR and WLC (Wireless LAN Controller) code v7.2.110.0 and higher, end-to-end wireless BYOD integration is reality.
Jacob Ideji is the technical team lead in the Cisco authentication, authorization and accounting (AAA) security team in Richardson, Texas. During his four years of experience at Cisco he has worked with Cisco VPN products, Cisco Network Admission Control (NAC) Appliance, Cisco Secure Access Control Server, and Dot1x technology as well as the current Cisco Identity Services Engine. He has a total of more than 12 years experience in the networking industry. Ideji holds CCNA, CCNP, CCSP, CCDA, CCDP, and CISM certifications from Cisco plus other industry certifications.
Richard Hamby works on the Cisco BYOD Plan, Design, Implement (PDI) Help Desk for Borderless Networks, where he is the subject matter expert on wireless, supporting partners in the deployment of Cisco Unified Wireless and Identity Services Engine solutions. Prior to his current position, Hamby was a customer support engineer with the Cisco Technical Assistance Center for 3 years on the authentication, authorization, accounting (AAA) and wireless technology teams.
Raphael Ohaemenyi Raphael Ohaemenyi is a customer support engineer with the authentication, authorization and accounting (AAA) team in the Technical Assistance Center in Richardson, Texas, where he supports Cisco customers in identity management technologies. His areas of expertise include Cisco Access Control Server, Cisco Network Admission Control (NAC) Appliance, Cisco Identity Services Engine, and IEEE 802.1X technologies. He has been at Cisco for more than 2 years and has worked in the networking industry for 8 years. He holds CCNP, CCDP, and CCSP certification.
Remember to use the rating system to let Jacob, Richard and Raphael know if you have received an adequate response.
Jacob, Richard and Raphael might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the wireless mobility sub community forum shortly after the event. This event lasts through Oct 5th, 2012. Visit this forum often to view responses to your questions and the questions of other community members.

OOPS !!
I will repost the whole messaqge with the correct external URL's:
In general, the Trustsec design and deployment guides address the specific support for the various features of the 'whole' Cisco TS (and other security) solution frameworks. And then a drill-down (usually the proper links are embedded) to the specifc feature, and then that feature on a given device. TS 2.1 defines the use of ISE or ACS5 as the policy server, and confiugration examples for the platforms will include and refer to them.
TrustSec Home Page
http://www.cisco.com/en/US/netsol/ns1051/index.html
http://www.cisco.com/en/US/solutions/collateral/ns170/ns896/ns1051/product_bulletin_c25-712066.html
http://www.cisco.com/en/US/prod/collateral/vpndevc/ps5712/ps11637/ps11195/at_a_glance_c45-654884.pdf
I find this page very helpful as a top-level start to what features and capabilities exist per device:
http://www.cisco.com/en/US/solutions/ns170/ns896/ns1051/trustsec_matrix.html
The TS 2.1 Design Guides
http://www.cisco.com/en/US/solutions/ns340/ns414/ns742/ns744/landing_DesignZone_TrustSec.html
DesignZone has some updated docs as well
http://www.cisco.com/en/US/netsol/ns982/networking_solutions_program_home.html#~bng
As the SGT functionality (at this point) is really more of a router/LAN/client solution, the most detailed information will be in the IOS TS guides like :
http://www.cisco.com/en/US/docs/switches/datacenter/sw/6_x/nx-os/security/configuration/guide/b_Cisco_Nexus_7000_NX-OS_Security_Configuration_Guide__Release_6.x.html
http://www.cisco.com/en/US/docs/ios-xml/ios/sec_usr_cts/configuration/xe-3s/asr1000/sec-usr-cts-xe-3s-asr1000-book.html
http://www.cisco.com/en/US/docs/switches/lan/trustsec/configuration/guide/trustsec.html

Cisco Prime Infrastructure 1.2 and Aironet 1250 + VSS issues

Hi,
I am new to the NCS implementations and configurations. I have one very specific case with Cisco Prime Infrastructure 1.2 and autonomnous APs and several issues with Cisco VSS on 6500 switches.
So here is the version from Prime:
NCS/admin# show version
Cisco Application Deployment Engine OS Release: 2.0
ADE-OS Build Version: 2.0.1.038
ADE-OS System Architecture: x86_64
Copyright (c) 2005-2010 by Cisco Systems, Inc.
All rights reserved.
Hostname: NCS
Version information of installed applications
Cisco Prime Network Control System
Version : 1.2.1.012
IOS version on our APs (which are autonomnous) is:
AP-N-1>show ver
Cisco IOS Software, C1250 Software (C1250-K9W7-M), Version 12.4(25d)JA1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Thu 11-Aug-11 03:23 by prod_rel_team
Well the issue what we have now is that access point has been added but its not recognized by the NCS prime. I have tried all three versions of SNMP but I get the same result. The SNMP configuration is valid since I use the same for my switching infrastructure. When I enter "debug snmp packets" and "terminal monitor" I can see the SNMP communication between Prime and Aironet 1250 which is standalone.
When I switch to Lifecycle theme and go to Operate > Device Monitor Center I see all devices I have added. The Aironet 1250 is reachable but under collection status I get Managed with Warnings. When I hover over with my mouse I get "None available".
I have successfully added my switching infrastructure in total, which is operating perfectly for Catalyst 2960/3650/3750/4500 series but for 6500 under VSS I have some warnings. The device is recognized by the system which is excellent and all is operational. I get the following errors under Collection Status:
feature_sensor
SNMP request timed out
feature_powerSupplyFanStatus-6k
SNMP request timed out
IdentityCapability
The device is unreachable.
feature_flashdevice
SNMP request timed out
sam_ipsla_feature
The device is unreachable.
What can be done to resolve these issues ? I have attached a screenshot of this particular issue. The affected access point is 172.16.165.241.
Predrag Petrovic

Hi rajeeshp,
Currently I am not allowed to upgrade it because of internal procedures involved in upgrading a specific piece of software (obtaining permissions from various departments). Is it free to upgrade from 1.2 to 1.3 or there is a specific charge for that.
Predrag Petrovic

Cisco Presence/Jabber both internally and externally

We have installed the Cisco Presence server and intergrated it with our Microsoft Exchnage for ldap, Cisco Unified Communications Manager, and Cisco Unity Connection for phone and voicemail support. It is all installed inside our corporate network and with my testing, I have found it to be available outside our Corporate network as long as I have a VPN configured and active from outside.
However, management wants the enitre thing accessible from both within and from the outside without having to have a VPN connection. Does anyone know of a method for doing this or could point me to some good documentation as to what would be required?
Thanks in advance.
Gene

If you are using Jabber onPrem with CUPS, the only way this will work (for now) is using VPN. This will give the external using IM/Presence/CUCM. You cant really open CUCM or CUPS via 5060 Ports and expect it to work. The problem is the internal/external IPs are not proxied correctly and presence will not work.
If your management really wants to have this seamless inside and out, the best solution right now is to use Jabber Cloud and use VPN back for CUCM call control on the client. (mobile or PC/Mac).
Hopefully sooner than later we will see a "Presence gateway" that will sit in the DMZ and connect external IM clients to the internal CUPS server,

Can cisco router support OSPF-TE and ISIS-TE same time for CSPF to compute a TE LSP? I may need to run both IGP in parreral.

Can cisco router support OSPF-TE and ISIS-TE same time for CSPF to compute a TE LSP? I may need to run both IGP in parreral.

hello - I have just moved your post to the Topic forums - you had posted your question in an obscure non-visible promotional community Hopefully our community users will see your question now.

Can cisco router support OSPF-TE and ISIS-TE same time for CSPF to compute a TE LSP? I may need to run both IGP in parallel

Can cisco router support OSPF-TE and ISIS-TE same time for CSPF to compute a TE LSP? I may need to run both IGP in parallel.

Hi Johnny,
Per my understanding you can. It is equivalent to running 2 IGP and installing the entry in RIB table based on administrative distance.
-Nagendra

Cisco stack between C3750X-48PF and C3750G-12S

Hi,
Is it possible to stack a Cisco Catalyst C3750X-48PF-S and a Cisco Catalyst C3750G-12S-S ?
How can I do it if possible ?

Disclaimer
The Author of this posting offers the information contained within this posting without consideration and with the reader's understanding that there's no implied or expressed suitability or fitness for any purpose. Information provided is for informational purposes only and should not be construed as rendering professional advice of any kind. Usage of this posting's information is solely at reader's own risk.
Liability Disclaimer
In no event shall Author be liable for any damages whatsoever (including, without limitation, damages for loss of use, data or profit) arising out of the use or inability to use the posting's information even if Author has been advised of the possibility of such damage.
Posting
Yes, it's possible.
How? Well (laugh) you take the special stack cable and connect one end to one of the 3750X stack's ports and the other to one the 3750G stack's ports. Ideally, repeat (to have dual stack ring connections).
Of course, there's other requirements such as the StackWise software is required to be the same major version (but matching the minor version is a really good idea - matching IOS versions is the easiest way to accomplish this). Also, the -12S has SDM templates unique to that model, so you want to insure it's configured not to use those. The 3750X's LANBASE license also won't stack with the 3750G, you need IPBase or IPServices. Then you need to decide stack member numbering as each device's ports, in the config, will reflect that.
Also be aware, stacking StackWise and StackWisePlus 3750s results in the latter needing to give up some of its improvements.
More information can be found in the IOS reference and guide manuals for your IOS version.

Which CISCO switch supports SFP, SFP+ and 10G ethernet ports

I would like to have information about a CISCO switch which can support fiber ports SFP(1g) and SFP+(10g) and copper 1g and 10g ethernet ports. And will it also software upgradable to support L3 protocols ?

You can choose from the Cisco 3560-E, 4900, 4500, and 6500 series switches. That's in order of capability (and cost!), from least to greatest.
The 3560-E and 4900 series are fixed chassis systems (the 4900M is semi-modular) while the 4500 and 6500 series are completely modular - buy the chassis and populate it according to your requirements.
In addition to the references cited above, also refer to the Cisco Products Quick Reference Guide (CPQRG), available at http://www.cisco.com/en/US/prod/qrg/index.html
Hope this helps. Please rate this post if it does.

Cisco Unified WFO - Call Recording and Quality Management with Extension Mobility agents

Hi All,
We're considering Cisco Unified WFO - Call Recording and Quality Management for a customer running UCCX 8.0, agents on multiple WAN sites, all agents using extension mobility.
The documentation I've been able to find describes three different recording methods:
Using Desktop Recording service (Endpoint) to record from an agent’s desktop.
Server Recording - Uses SPAN (not so good for remote sites)
Network Recording - Uses CUCM recording service / SIP trunk / phone's built in bridge.
Network recording or Desktop recording should be suitable for the customer but it seems that Extension mobility is not supported. Extension Mobility is not mentioned in the 8.5 installation guide, it is mentioned as ‘not supported’ in the 8.0 guide as follows:
'Server Recording and Network Recording have the following limitations:
• Extension mobility is not supported.'
Neither version's documentation specifically mention extension mobility in relation to the desktop recording method, though I realise this is a similar approach to the 'server recording' method.
So the question I have is: Is extension mobility supported in any way on version 8.0, or version 8.5 for recording? And if so which recording method(s) are supported?
Thanks,
Jonathan

Hi,
I had more luck asking questions over at the Calabrio forum - they make the software and Cisco re-brand a version of it - there is some good info on their portal (http://portal.calabrio.com), you have to register but it's fairly painless. The answer I got was:
"QM Desktop recording has always supported extention mobility as it determines the recorded user by the desktop user's login. Extention mobility was not supported for Server and Network recording until the Calabrio QM 8.6.2 release in April 2011 and will be added to Cisco QM starting with QM 8.5.2 in June 2011"
Regards,
Jonathan

Cisco Unified Connection Manager IM and Presence installation fails

Hello everyone, we are trying to install laboratory uses the Cisco Unified Connection Manager IM and Presence version10.The installation fails after a warning where there is a popup that asks if it is the first node of the configuration.From the installation manual is not clear if this product should be installed in a cluster architecture (publisher-subscriber).What should be the steps to follow?
Something has to be done on the server where we have installed theCisco Unified Connection Manager?
In attachement the screenshot with popup.
Thanks in advance
Oronzo Lezzi

Hi!
Hello everyone, we are trying to install laboratory uses the Cisco Unified Connection Manager IM and Presence version10.The installation fails after a warning where there is a popup that asks if it is the first node of the configuration .
What should be the steps to follow? vSwitch and ESXi config
1) cisco call manager installed as a publisher.
2) cisco unified connection manager IM & presence add as a subscriber or publisher.

Cisco Secure Desktop access denied and critical failure errors

Hi
Please can you assist me with the following Cisco Secure Desktop error.
"Access Denied
Your system failed to be validated by the Cisco Secure Desktop and will not be granted access.
Critical failure.
Cisco Secure Desktop must run and validate your system to proceed. Please verify your browser settings and configuration and retry."
Under "Weblaunch" Platform detection, Sun Java and Java Detection are ticked. The other items are unticked.
Thank you in advance.

I'm having the same problem with Lion 10.8.4
I've tried three different browsers with similar results.
Firefox 22.0
Chrome Version 27.0.1453.116
Safari 6.05
Any ideas? I know we have the Secure desktop set to scan for antivirus for all connections. I know that my AV is on the list and supposedly compatible.

Cisco V5.0.0.5 and Pantech UML 295

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