Clarification on return/restocking policy

Question

On Dec 13, purchased a Droid 2 global to replace my aging 8830. Roughly 48 hours later I returned it to store and asked to reactivate the 8830. I emphasized my extreme displeasure with the unit's quality. However, on the receipt it states that the reason for return was "didn't like the touch pad". Although true, this is rather incomplete, I specified a number of problems, including
1) the touch pad was intermittently unresponsive, failing to register touches, even extended touches needed to invoke the widgets.
2) the phone had crashed multiple times, twice on boot-up, once in operation
3) it suddenly began to make notification sounds in response to incoming messages despite being in silent mode, (it had vibrate for at least an hour, then caused embarrassment when it interrupted a meeting)
4) the cardock app began to engage when holstered (to be clear, cardock was not on the home screen),
5) Wi-fi had been switched off, however, after recharging, the phone discharged rapidly because wi-fi had re-enabled,
6) Lost all charge after 6-7 hours of passive use, no phone calls, received some e-mail. In other words, it was unable to last a work day under passive conditions. This cannot be normal.
Note that this behavior was NOT similar to my son's phone of the same model bought at the same time. He has at lest 30% charge after 12 hours of non-passive use. His touch pad is responsive. He has had no odd behavior with applications launching without user initiative.  I am certain that this unit is defective. This was NOT a matter of preference, this is a defective unit.
On return, I was charged a  "restocking fee". To me this implies that this unit will be restocked.  Further, the explanation for the return implies that it was a preference rather than because the unit was defective.  Yet it was clearly defective and I stated this explicitly. My questions
a)why  is a restocking fee appropriate for a unit that should not be restocked
b) does the "reason" on my return receipt mean that this unit will be resold rather than returned to the manufacturer?
c) are these clearly defective properties (to me anyway) accepted as normal for this model?

Answer 1

The restocking fee applies if you return it for a defective and dont have it exchanged for the same make on your own preference. if you chose to get the same model and its deemed defective then it doesnt apply. The restock fee is to compensate the loss the vzw gets hit with because of the return. it can no longer be sold as new and so they now have lost out what they paid from the manufacturer. unfortunately it isnt a guarentee that a store will try to sell it again but as a certified pre owned device. and to the last question i havent heard a whole lot of backlash on the phone i mean with any type of technology theres always going to be some that has some type of defect.