Clearing up my final balance after switching to br...

I recently switched to another provider from BT broadband using a mac code supplied by BT the switch took place on Thursday 4th november 2010 with no problem. My query/problem is that still have a outstanding balance on my BT account this includes 3 months BB advance payment and when I log on to my account it also states that BB is still one of my services. So payment is not taken out without my say so I have cancelled the direct debit. My question is, is my broadband actually cancelled and when will my account be updated to reflect what I actually owe? My online a it states payment is due on November 12th and that date is rapidly approaching. Please can someone help. Thanks in advance Chris

Hi Blasterbates1980
I can have this looked at for you, just drop me an email to the address in my public profile. Please include the BT account number, telephone number and a link to this thread.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Hello Geneviee,
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