CLOB: Error in sending Notification email with Embedded message in the body

Question

Hi,
Oracle Database 9.2.0.5.0
Workflow version is : 2.6.3.5
Apps Version is 11.5.10.1
I am embedding a CLOB message document attribute to my Notification
Message Body.
Everything works fine when I check my notifications in the "workflow worklist"
i.e. Oracle Apps. <Notifications> tab.
but the emails are not going to the users and below message is displayed in the
status monitor. (eventhough it displays below error - I can able to respond the notifications using the worklist and can able to COMPLETE the workflow process
successfully)
Please help me to resolve the below error, so that the Same notification which I am able to see using the workflow worklist should be sent to the user in email as embedded text.
NOTE: there is no problem with the Package XXDB_OKC_CONTRACTS_WF_PKG, as it is not changed and I even verified it before and after this error that this package is indeed in VALID status.
Workflow Errors: XXDBCAPR, SDA-10314
Failed Activity Send Approve_Reject Responce Notification
Activity Type Notice
Error Name WF_ERROR
Error Message [WF_ERROR] ERROR_MESSAGE=3835: Error '-20002 - ORA-20002: 2018: Unable to generate the notification XML. Caused by: 2020: Error when getting notification content. Caused by: ORA-04061: existing state of has been invalidated ORA-04061: existing state of package "APPS_FND.XXDB_OKC_CONTRACTS_WF_PKG" has been invalidated ORA-04065: not executed, altered or dropped package "APPS_FND.XXDB_OKC_CONTRACTS_WF_PKG" ORA-06508: PL/SQL: could not find program unit being called Wf_Notification.GetAttrClob(18841, MESSAGE_BODY, text/html) Wf_Notification.oldGetAttrC' encountered during execution of Generate function 'WF_XML.Generate' for event 'oracle.apps.wf.notification.send'. ERROR_STACK= WF_MAIL.GetLOBMessage3(18841, WFMAILER, 2020: Error when getting notification content. Caused by: ORA-04061: existing state of has been invalidated ORA-04061: existing state of package "APPS_FND.XXDB_OKC_CONTRACTS_WF_PKG" has been invalidated ORA-04065: not executed, altered or dropped package "APPS_FND.XXDB_OKC_CONTRACTS_WF_PKG" ORA-06508: PL/SQL: could not find program unit being called Wf_Notification.GetAttrClob(18841, MESSAGE_BODY, text/html) Wf_Notification.oldGetAttrClob(18841, MESSAGE_BODY, text/html) WF_NOTIFICATION.GetFullBody(nid => 18841, disptype => text/html) WF_MAIL.GetLOBMessage3(nid => 18841, r_ntf_pref => MAILHTML), Step -> Getting text/html body) WF_XML.GenerateDoc(oracle.apps.wf.notification.send, 18841) WF_XML.Generate(oracle.apps.wf.notification.send, 18841) WF_XML.Generate(oracle.apps.wf.notification.send, 18841) Wf_Event.setMessage(oracle.apps.wf.notification.send, 18841, WF_XML.Generate) Wf_Event.dispatch_internal()
Error Stack
thanks,
Shashi
NOTE: there is no problem with the Package XXDB_OKC_CONTRACTS_WF_PKG, as it is not changed and I even verified it before and after this error that this package is indeed in VALID status.

Answer 1

Hi,
Below solution worked for us :
Whenever the document message related procedure is modified and compiled we need to STOP and START all the workflow related services,
Homepage -> Workflow Manager -> Service Components => STOP all Services => Start All Services
NOTE: Even when we bounced the database, application server the error is still occuring, only when we STOP and START the services whenever we compiled the document message procedures then the emails are getting processed.
Metalink Forum note 588112.992 (ORA-04061: existing state of has been invalidated ORA-04061: existing state of package) is helpful in getting the solution Below is a snippet of the same :
From: David Hsu 01-Aug-05 20:06
Subject: Re : ORA-04061: existing state of has been invalidated ORA-04061:
existing state of package
Loren,
we had a similar ORA-04061 error when we tried to compile a Workflow package
after we modified it with new attributes. What we were told was that some
workflow process or listener is still "thinking" the package is invalid even
though it is valid. Whenever packages referred by the workflow process is
changed, the Agent listeners and mailer must be bounced. Worst case scenario
if the error still persist is that the database may have to be bounced as
well.
Please try bouncing the Agent listeners or, if it possible, bounce the
database and see if you are still getting the error after that.
The listeners that you need to bounce are all the listeners that you have
enabled under OAM > Workflow Manager > Service Components,
including the Workflow Notification Mailer.
Hope this helps thanks,
Shashi