Closing Collections Work Items based on FI-CA Transactions

Hello Colleagues,
We have a requirement to close Collections Work Items when certain transactions are performed, e.g. Creation of Instalment Plan, Write-off, Payments to name just a few.
Because some of  these items involve clearings,  Dunning  will not be triggered for the cleared items. Therefore I assume the Dunning BRF configuration cannot be used to close the Work items.
Is the  only way to close work items when these FICA transactions are performed is by coding FICA Event logic that is specific to each of the transactions? (e.g. use a Write-Off Event to close work items when items are written off, an Installment Plan Event  when Installment Plan is created, and so on? )
Your insights will be very helpful.
Thanks in advance,
Ivor Martin

Thanks Bill.
I understand and agree with  the expectation gap about Instalment Plans.
Some good news on clearing of dunned items:
We did some more testing after un-checking the  "Enforcement" Work item in the Work item category configuration.
Now the work item is closed when the document that is in dunning is cleared (i.e. via payments, write-offs, reversals, acct maintence, etc). The Work item Status turns to "G" (closed due to incoming payment).
I have logged an OSS in regards to the Instalment Plan on the request of my client - I would  be surprised if they send us a fix to close the work item upon creation of an Instalment Plan. I think we will end up coding our work item closing logic in FI-CA Event 3040 (after the Instalment Plan is created).
Regards,
Ivor

Similar Messages

  • Collections Work Item (Processing deadline)

    Hello Colleagues,
    I am trying to determine how the Processing deadline works for Collections Work Items in IS-U.
    If I assign a Work Item Category a Processing deadline of 7 days,  (Mandatory = Blank) and I trigger a Work Item today,  I can see that the Run Date on the header table DFKKWL is set to 7 days past the creation date of the Worklist.
    However, when I do run dunning with Issue date 7 days later, the Work Item is not closed (Still Open). This is not an enforcement work item.
    If you have successfully worked with Processing Deadlines before, I'd really appreciate it if you could share your experiences.
    Thanks a lot.
    Regards,
    Ivor Martin

    Hi William,
    in my project we want to use processing deadlines to automatically close work items when run date is past for work items (mandatory= blank and enforcement= blank) which are still open (statuts New or In process). This should be done before dunning is launched each day.
    I understood that the processing deadline is informational and has no functionality in dunning.
    But I was hoping that a standard way would exist do it? (in function module FKK_0350_WLI_CREATE_AND_CLOSE, or other standard program to launch)
    I didn't find anything about that and any help would be appreciated.
    Thanks a lot.
    Regards,
    Emilie

  • How to find out particular work item is trigger by particular transaction

    Hi,
    can any one tell how to find out particular work item is trigger by particular transaction. in swfrevtlog we ill get custom obj type and also super business obj type,but i need to identify this work item id is triggered by this transaction. can any one help,
    Thanks in advance

    Hi,
    Sorry, but I don't believe that's possible. Even if you can identify the program, there could be multiple transactions that executed it.
    The only possible way, I think, would be to add an enhancement / badi which uses the callstack to determine the calling transaction at the time he event is raised (and then stores it somewhere).
    But that's not very elegant.
    Why do you need to know the triggering transaction? To influence the workflow? If so, another approach might be this:  pass the transaction code as an additional parameter to the workflow event & then pass that to the workflow.
    cheers
    Paul

  • How to direct the Work Items in SBWP to different folders

    Hello All ,
    Is there a possibility of having a rule on the SBWP , so that the work items coming in to the inbox can be placed in different folders based on some grouping .
    I see 4 kinds of grouping :
    Grouped according to task
    Grouped according to content
    Grouped according to content type
    Grouped according to sort key
    Is there any help on how to use this . Any example given ?
    Do we have any other groupings on the workflow inbox other then the above ?
    Thank you very much for your valuable input ...

    As said above, the work items are automatically directed to these folders according to rules briefly explained here (and you can't change the rules): [sap library - workflow - inbox|http://help.sap.com/saphelp_nw70/helpdata/EN/ae/b82ccee10611d2a62f0060087a79ea/frameset.htm]
    In case you don't have work items in your inbox, use transaction SWUI_DEMO: used to start several demo workflows
    If you want a custom business workplace, see demo transaction SWLD_INPLACE1: a custom business workplace with one container (program of 210 lines)

  • Delete work item - Sort Key

    Hi,
      How do I make a workitem have the ability to be trashed. Is it possible.
    How do I use the sort Key. Can I sort my work items based of a sort key.
    Any help is appreciated.
    Joe Vellaiparambil

    Hi Jose,
           as already said the only way to trash a WI is to archive it or delete it via SWWL (but it can be done only by the administrator).
    Anyway you can let your users reject the WI. To enable this feature, put a flag in the checkbox "Processing can be rejected" in the Control lable (Step Properties) of your activity in the workflow builer, you should also change the WF definition to manage this option. To refuse the execution the user will select the item in the workplace and use the icon beside the attachment management (if I don't mistake it's the one on the left).
    If I understand you also need to sort your WI in your workplace:
    Via SWL1 - "Dynamic Columns for Worklist" you can define upto 6 Task container variables that will be available as column in your workplace.
    If you go to your workplace in Inbox -> Workflow -> Grouped according to task you will see your WI organized by task, for each tasks you can change the layout of your worklist according to what defined in SWL1 so you will sort / filter / search as you prefer.
    Regards,
          Gianluca

  • Forward work item that has been completed

    Can I know if there is anyway that I can forward the work item to someone even though the transaction has already completed?
    Also I would like to know if I can forward the work item to someone when it's not in a dialog step?

    Hello Shreya,
                You can forward the workitem from the transaction code SWIA.
                 You can also forward the non-dialog work item too from the same transaction code.
    Regards,
    S.Suresh
    Edited by: Suresh Subramanian on Jun 17, 2010 10:33 AM

  • Delete work items

    Hi All,
    I need to delete/archive work item from SAP Inbox for a particular task upto a specific date only.
    How can I do this.
    Regards,
    Neerja

    Hi,
    Delete in test system using RSWWWIDE and RSWWHIDE reports.
    Reports RSWWWIDE and RSWWHIDE are intended for internal use only. The work items are deleted from the database without further query or an authorization check. They can be started from the workflow development environment using the administration menu.
    In a production system, you must archive the work items before you delete them (transaction SARA), with the object 'WORKITEM'.
    Regards,
    Lim...

  • How to stop workitem complete or how to keep work item in inbox based on conditions even if it completed

    Hi,
    my requirement is to call webdyn pro screen from workflow..
    i am calling webdynpro screen by using FM :CALL_BROWSER from workflow.
    when webdyn pro screen is called user will enter some values . if user closed webdyn pro screen with out entering any values we need show this workitem in his inbox. so that user can again open it and enter values in the webdyn pro screen.
    Please help how to stop work item complete based on conditions.
    Thanks,
    phani

    Hi,
    As per my understanding, this is not a proper approach toy call web dynpro using FM CALL_BROWSER. is the web dynpro screen being called when user clicks on the work item from portal UWL OR from SAP SBWP ?
    if you are calling web dynpro screen from portal UWL when user clicks on work item link, better you achieve it using SWFVISU tcode. in SWFVISU tcode you can maintain which web dynpro. application to call when particualr work item task come in user's inbox. in your web dynpro code, then you can write your buisiness logic when user clicks for example SUBMIT/SAVE button. on action submit/save button you can use FM SAP_WAPI_WORKITEM_COMPLETE to complete the worktiem once the user clicks on final submit/save button. in this way the workitem will get removed from user inbox only upon clicking on submit/save button.
    You can refer below link for web dynpro for workitem:
    http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/70648e99-4cc1-2c10-879d-9c61003c69d6?QuickLink=index&…

  • SSRS Report for Incidents/Work Items Created or Closed over time

    I'm curious if anyone has developed a custom report based off the DWDataMart that displays the count for creation of incidents or other work items over time or work items that are closed over time.

    Hi Jon,
    There is a blog, which talks about in detail regarding SCSM reporting,
    http://scug.be/scsm/2012/04/10/working-with-scsm-reporting/
    However related to your queries please refer to this,
    http://blogs.technet.com/b/servicemanager/archive/2010/04/23/how-to-create-a-custom-report-and-display-it-in-the-console.aspx
    Thanks,
    Mohammad.
    -Zakir, Let us know if the answer/post helps you :)

  • Link work items across collections, TFS 2012

    Hello,
    Is it possible to link work items across collections?  We have items reported in one collection which are triaged, routed to the correct department where a new bug is opened in the corresponding collection, then closed in the original collection.  We
    would like to have a direct link between the 2 items.  Is there an existing way to do this?
    Thanks 

    Hi Ajn,ny,  
    Thanks for your post.
    As EIKort said, TFS not support link work items in different collections. You need create new bug in the same collection, then create link between work items.
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click
    HERE to participate the survey.

  • How to send emails using Automatic Work Items in Collections using XML Publ

    Hi,
    We are using XML Publisher to send correspondances in Advanced Collections.
    We want to send email correspondances using Automatic Strategy Work Items.
    Can anybody please help on how to send these?

    I believe you have to define your dunning template and assign that template to the strategy work item.
    Let me know if you are still not able to do it.
    Thanks,
    Anil

  • Notification based on parent work item's status

    Good afternoon all.
    Would anyone know how it will be possible to send a notification for a manual activity reassignment but only when the parent work item (service request for example) is 'In Progress'? I know this is not going to be possible in the console so has anyone managed
    to achieve this within XML?
    Any pointers would be great!
    Thanks, Joe

    Unfortunately, what you're asking for can't be done out-of-the-box, even with direct management pack manipulation.
    There are basically two types of subscriptions: instance and relationship subscriptions. They can't be mixed.
    It is still possible to accomplish what you want, but it would require some development effort if you want to build it yourself.
    There are some 3rd party options out there since this has been asked for a number of times in the past.
    For example from a quick search, both
    http://www.carbon60.com/send-email-notification-custom-activity-for-service-manager/ and
    https://andrewsprivatecloud.wordpress.com/2012/07/02/assignmentre-assignment-notifications-using-sco/ use Orchestrator.
    It could also be done with a powershell-based service manager workflow if you don't want to use Orchestrator.

  • Collect Idocs - Work Item Execution Time

    I have created an integration process that includes a collect process which follows the BpmPatternCollectTime pattern. Everything works great. I have one question though. When monitoring the process in SXMB_MONI and looking at the technical details for the collect block work item the execution time continues to grow, despite the work item having a status of completed with a creation date and latest end date. Why does this work item's execution time continue to grow, despite being in a completed status? Will this cause a problem? Does the SWWCLEAR job clean this up? I don't want to have workflow items out there with execution times climbing into days. I fear that will cause a performance issue, even though they show as completed status. By the way, this is in a PI 7.1 environment.

    hi Chris,
    >>>Your blog does provide some interesting points when collecting to generate a single file.
    file is only of of 5 possibilities that mz blog mentiones
    the point is that BPM is the worst approach out of those 5 and all other 4
    can easily replace your BPM IDOC collect pattern
    this way not only the vendor's system will work more efficienlty but also yours
    but you will do as you like/prefare and you can come back
    to the forum everytime you get an issue with a BPM - no problem
    Regards,
    Michal Krawczyk

  • Failed to handle workitem...the instance/work item may be closed already.

    I'm getting the following error in BPEL logs, can anybody tell me what the problem might be?
    <PerformMessageHandler::handleLocal> Processing workitem perform message 7207-BpTer4-BpSwt1.29-1 for domain default
    <AbortMessageHandler::handleLocal> Processing abort message 7207 for domain default
    <PerformMessageHandler::handleLocal> Processing workitem perform message 7207-BpAss6-BpSeq11.26-1 for domain default
    <CubeEngineBean::handleWorkItem> Failed to handle workitem "7207-BpAss7-BpSeq13.27-1"; the instance/work item may be closed already.
    <BaseDispatchSet::acknowledge> Acknowledged message 7207-BpAss7-BpSeq13.27-1_perform
    Toby

    Interestingly, the process is still listed as being active in the BPELConsole:
    7207 : Instance #7207 of BPNAME
    I can then manually abort the instance, and BPELConsole removes it from the list of active instances, and identifies it with a red cross in the list of historical instances.

  • Report to get cumulative effort based on child items related to parent work item

    We have created a new work item type called 'Release' 
    Release -> Features -> PBI/Bugs -> Tasks/Test Case
    I have requirement to create many reports that has to filtered across the Release work item been created. We usually slice it by Area/Iteration but here the requirement is different.
    For ex: 
    Releases Overview report:
    Release name| Owner as AssignedTo| Status Indicator | Completed Work | Remaining Work | Open Impediments
    I can fetch all the release work items (Work Items with System_workItemType =Release) w.r.to team project for this report. But for other calculations :
    Compute Open Impediments
    Find all the child items belong to the parent 'Release work item'
    Pick Open Impediments (Work_Item_Count with System_workItemType=Impediment and State = Open) in that list.
    Is this possible by querying olap ?  Or we need to go for stored procedures for querying warehouse?
    please give a fair idea to start with and good resources for learning MDX.
    Thanks
    Divya

    Hi Divya,
    Thanks for your post.
    To get the Release work items and all linked Impediments, you can try to create the Work item and direct links query, under Filters for lined work items section, set Type of trees = Parent/Child, work item type = Impediments and State = Open. Please refer
    to the information in this document:https://msdn.microsoft.com/en-us/library/dd286705.aspx?f=255&MSPPError=-2147217396.
    For such a Release Overview report, you need create your custom report. For the MDX resource, please refer to this document:https://technet.microsoft.com/en-us/library/ms144785.aspx?f=255&MSPPError=-2147217396.
    Or contact SQL Server Reporting Service experts for the better response
    And you can also create the work item report using TFS API.    
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click
    HERE to participate the survey.

Maybe you are looking for