Notification based on parent work item's status

Good afternoon all.
Would anyone know how it will be possible to send a notification for a manual activity reassignment but only when the parent work item (service request for example) is 'In Progress'? I know this is not going to be possible in the console so has anyone managed
to achieve this within XML?
Any pointers would be great!
Thanks, Joe

Unfortunately, what you're asking for can't be done out-of-the-box, even with direct management pack manipulation.
There are basically two types of subscriptions: instance and relationship subscriptions. They can't be mixed.
It is still possible to accomplish what you want, but it would require some development effort if you want to build it yourself.
There are some 3rd party options out there since this has been asked for a number of times in the past.
For example from a quick search, both
http://www.carbon60.com/send-email-notification-custom-activity-for-service-manager/ and
https://andrewsprivatecloud.wordpress.com/2012/07/02/assignmentre-assignment-notifications-using-sco/ use Orchestrator.
It could also be done with a powershell-based service manager workflow if you don't want to use Orchestrator.

Similar Messages

Get parent work item at runtime

Hi all,
Is there any function module which would return parent work item ID base on child work item ID?
My situation is that I have a workflow W1 which starts sub workflow W2. I know the id of currently u2018In processu2019 work item of the sub workflow W2. Now I would like to get two things.
- Work item ID of the parent sub workflow template W2
- Work item ID of the top level workflow template W1
Could you possibly help?
Many thanks and best regards,
Petr

Info when you need to find Manually is as below
Goto SWI1 tcode, enter the work item id that you have.
Then select the workflow log(Shift + F8) from the menu.
In the workflow log, select the "List with Technical details"(Shift+F9).
This provides you all the details with work item IDs that you are looking for.
However if you are looking for this info programmatically.
A function module like SWW_WIS_HEADER_READ can help getting the info.
Regards,
Kartik Nayak.

Download notifications based on main work center and edit based on task level person responsible

Hi Experts,
My requirement is to download notifications based on main work center.The downloaded notifications contains task level person responsible.If the notification contains four task assigned to different persons.Let suppose one task is assigned to the mobile user and other three task to another user.Now the first mobile user should able to edit the task assigned to him ,but he should able to see all other task in disable mode that are assigned to other user.Iam using agentry work manager 5.3
Please help me to achieve this requirement as soon as possible.Thanks in advance.
Thanks & Regards,
Sravanthi Polu
Tags edited by: Michael Appleby

Please refer my earlier posting for Work Order related requirement similar logic can be extended even to your Notification requirement.
Also refer.
Work Order and Notification Assignment Types Supported In Work Manager 5.3
Thanks
Manju

Report to get cumulative effort based on child items related to parent work item

We have created a new work item type called 'Release'
Release -> Features -> PBI/Bugs -> Tasks/Test Case
I have requirement to create many reports that has to filtered across the Release work item been created. We usually slice it by Area/Iteration but here the requirement is different.
For ex:
Releases Overview report:
Release name| Owner as AssignedTo| Status Indicator | Completed Work | Remaining Work | Open Impediments
I can fetch all the release work items (Work Items with System_workItemType =Release) w.r.to team project for this report. But for other calculations :
Compute Open Impediments
Find all the child items belong to the parent 'Release work item'
Pick Open Impediments (Work_Item_Count with System_workItemType=Impediment and State = Open) in that list.
Is this possible by querying olap ? Or we need to go for stored procedures for querying warehouse?
please give a fair idea to start with and good resources for learning MDX.
Thanks
Divya

Hi Divya,
Thanks for your post.
To get the Release work items and all linked Impediments, you can try to create the Work item and direct links query, under Filters for lined work items section, set Type of trees = Parent/Child, work item type = Impediments and State = Open. Please refer
to the information in this document:https://msdn.microsoft.com/en-us/library/dd286705.aspx?f=255&MSPPError=-2147217396.
For such a Release Overview report, you need create your custom report. For the MDX resource, please refer to this document:https://technet.microsoft.com/en-us/library/ms144785.aspx?f=255&MSPPError=-2147217396.
Or contact SQL Server Reporting Service experts for the better response
And you can also create the work item report using TFS API.
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Send Multiple notification mails per one work item

Hi all,
How to send notification mails to multiple agents when only one work item hits the inbox of one of the agents ?
The scenario is like this :-
Say, we have 3 agents : - agent1, agent2, agent3.
The workitem will hit the inbox of only one agent, say agent1.
But the notification mails for the workitem will be droped in the external mail IDs of all the 3 agents - agent1, agent2 and agent3.
How can we achieve this.
Regards,
Debi

Hi Sujith
My requirement is a bit different.
Actually I am facing the problem for PO Workflow.
This is the standard PO wokflow what i have customized.
Depending on the release code, i am fetching the next level agent (who will release the PO.)
Once the first user releases the PO, its release code gets automaticaaly changed.
And we will find the 2nd agent base on release code once again and the process continues till the end.
In one of the step (say when 1st user released the PO and now the PO is sent to 2nd agent) we want the notification to be sent to multiple agents (not the work item.)
Regards,
Debi

Creating a report for linked work items...

We are using TFS 2012 and need to create a report (either excel or SSRS) that shows all the user stories under the current sprint and any linked child items across two projects. I can do this easily per project in VS and open it in excel but excel won't
let me copy/paste two projects work items in one spreadsheet. I tried searching and found a few suggestions but they don't seem to work.
TIA,
Vik

Hi Vik,
Thanks for your post.
We suggest you create a such report using TFS API. Please refer to below code snippet:
            TfsTeamProjectCollection tfs = new TfsTeamProjectCollection(new Uri("UrI"));
            tfs.EnsureAuthenticated();
            WorkItemStore workitemstore = tfs.GetService<WorkItemStore>();
            string wiql ="SELECT * FROM WorkItems WHERE [System.TeamProject] = 'TeamProject' ORDER BY [System.Id] ";
            WorkItemCollection wic = workitemstore.Query(wiql);
            foreach(WorkItem workitem in wic)
            if(workitem.Links.Count!=0)
                foreach (Link link in workitem.Links)
                    RelatedLink relatedLink = link as RelatedLink;
                    if (relatedLink != null)
                        Console.WriteLine(relatedLink.RelatedWorkItemId);
You can create your custom work item query to return all the parent work items, then save this query as a .wiq file in local path, then open this .wiq file and you will find the wiql string in it.
For more information about work item query TFS API, please refer to:
https://msdn.microsoft.com/en-us/library/bb130306.aspx.
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
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Attaching a word document to the work item

Hello Everyone,
I want to send an attachment with the work item. My requirement is as follows.
Iam working on CRM. The Business Object which Iam using is BUS2000116. In this Activity, there is an attacment tab. Here the user will generate a word document which is populated with the values from the Activity.
I need to send this word document as an attacment through a work item when status gets changed.
I can send the work item. But in my BO BUS2000116, the attachment is not being shown. So I can't do any binding to the Container element Attach_objects.
Please let me know how to achieve this.
Regards
Hari

Use SAP_WAPI_ATTACHMENT_ADD function module.
or There is also a step type in 4.6 you can use in the workflow -Generate
Document from a template. You can create doc template (e.g. using
MS Word) and insert a placeholders in the text which would at
generation time be substituted with values from corresponding container
elements.
<inappropriate content removed by moderator>
Thanks
Yogesh Sharma
Edited by: Mike Pokraka on Jul 1, 2008 1:34 PM

Error in mail box work item not executable

HI,
i build simple WF for approve and reject that send for user to sap inbox
some decision ,when i check the inbox of the user and double click on the line i get some red triangle in the status Colman with
error work item not executable,
what can be the problem?
Regards

HI Raj,
i build very simple WF ,
user decision , i put there user and approve and reject that it.
i execute the WF and go to the SAP user inbox.
in the Work Flow folder i see the task in column executable i see green V work item executable,
status ready when i double click on it to open i get in column executable message work item not executable ,
and status error ,What it can be?
P.S. i check something like that in other system and i don't get the error .
i start the trace SWELS but in SWEL i just see in the log Trace on trace off nothing more .
Best Regards

Repeat to generate work item when a reviewer submit document

Hi,Experts,
                Currently,There is a interesting problem happened in the main work flow. We have added a reviewer for a quotation document at runtime,After the reviewer received the work item,and submited it successfully. Then when we are going to check approval flow again for the quotation document, The old workitem has been really processed, Just Meantime, A new work item has been generated for the same reviewer. Every time when processed old work item successfully,A new work item aways being created As the same time? I don't know why it becomes endless circle?
By the way,we are on SRM 7.0. Does any experts have good suggestions for that?
Thanks in advance!
Best Regards
Alight

Hi,Virender,
        Thanks for your reply quickly.
         Maybe i can not make the problem clear.In fact, My problems is that a reviewer received the document,then open it to add comment or attachment. Then go to press the button 'submit' .After that,We can see that current work item's status has been refreshed in approval flow. Unfortunately,A new work item has been generated as the same time. whatever you do for many time,A new one was always generated.
        Also someone tell me that this is a standard function for the reviewer.Any comments or suggestions will be appreciated.
Thanks & Best Regard
Alight

Error in WEB IC FOR WORK ITEM "Choose an assignment reason"

We are getting an error in WEB IC where user is trying to resubmit the work item by giving the resubmission date, re submission reason , Status, and sub status
but when users are trying to save it they are getting an error i.e. "Choose an assignment reason" and they are not able to complete the process
I know there is config for maintaining "Define Reasons for Assignment of Work Items" in SPRO under work items, but this config is not applicable since we are not assigning work item to a new unit and/or a new collection specialist, or removing any assignment. we are just re submitting the work items
Any help on this will be highly appreciated.

Hi,
Just a thought - on a couple of my previous projects we had some custom CRM Fron-end validation between Work Item Sub Status and either re-assignment reason and/or Closing result code.
Perhaps check with your Development support team to ensure no such cross-validation exists upon saving.
Regards,
Ivor Martin

Send a notification the Affected User of a Work Item when a containing Activity is updated

Hi Everyone,
I am using SCSM 2012 R2 and I have read widely about how to send am email notification to the affected user of a parent service request or incident when an activity is updated or created, with no success.
Most of the info I have read is years old and I am wondering if it no longer applies to SCSM 2012 R2.
One example of something I have tried is this: http://www.scsm.se/?p=948
This is a perfect example of what I am trying to achieve but when I try and import the management pack after applying the changes in the above listed blog it will not import because of errors.
Am I doing it wrong or is it because R2 does not support the changes outlined in the blog linked to above.
Thanks in advance.

Thanks for your reply.
Yes what I want to do is notify the affected user and assigned to user of the parent incident or service request, when an activity is updated or closed.
I have successfully created a notification that will show all of the content including the affected user details, as well as the ID and title of the parent service request or incident, but it is just not being sent to the affected user or assigned to user.
Following is the management pack xml file that is not working, when I make the modifications suggested by the blog I listed above I get different import errors:
<ManagementPack ContentReadable="true" SchemaVersion="2.0" OriginalSchemaVersion="1.1" xmlns:xsd="" xmlns:xsl="">
<Manifest>
    <Identity>
      <ID>ManagementPack.4ed50994ea2c429b90c35ce575497978</ID>
      <Version>7.5.3079.0</Version>
    </Identity>
    <Name>CSG Activity Configuration Library</Name>
    <References>
      <Reference Alias="EnterpriseManagement">
        <ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Console</ID>
        <Version>7.5.3079.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="CustomSystem_Notifications_Library">
        <ID>System.Notifications.Library</ID>
        <Version>7.5.3079.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="CustomSystem_WorkItem_Library">
        <ID>System.WorkItem.Library</ID>
        <Version>7.5.3079.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="WorkItem">
        <ID>System.WorkItem.Activity.Library</ID>
        <Version>7.5.3079.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="CustomSystem_Library">
        <ID>System.Library</ID>
        <Version>7.5.8501.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="SystemCenter">
        <ID>Microsoft.SystemCenter.Library</ID>
        <Version>7.0.8433.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="SystemCenter1">
        <ID>Microsoft.SystemCenter.Subscriptions</ID>
        <Version>7.5.3079.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
      <Reference Alias="EnterpriseManagement1">
        <ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Administration</ID>
        <Version>7.5.3079.0</Version>
        <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
      </Reference>
    </References>
</Manifest>
<TypeDefinitions>
    <EntityTypes>
      <EnumerationTypes>
        <EnumerationValue ID="Enum.0310a1967d4f45fda23ea464a60b1ef2" Accessibility="Public" Parent="WorkItem!ActivityStatusEnum.OnHold" Ordinal="0" />
        <EnumerationValue ID="Enum.1a178a8e99424d5aa802d8cf11c5a2e6" Accessibility="Public" Parent="WorkItem!ActivityStatusEnum.OnHold" Ordinal="1" />
        <EnumerationValue ID="Enum.68058de61b104017a4d178194de3e488" Accessibility="Public" Parent="WorkItem!ActivityStatusEnum.OnHold" Ordinal="2" />
        <EnumerationValue ID="Enum.283f7ddd56634128830734de08c73640" Accessibility="Public" Parent="WorkItem!ActivityStatusEnum.Cancelled" Ordinal="0" />
        <EnumerationValue ID="Enum.100aa0a706714eec8b7b5c7b990d1e65" Accessibility="Public" Parent="WorkItem!ActivityStatusEnum.Cancelled" Ordinal="1" />
      </EnumerationTypes>
    </EntityTypes>
</TypeDefinitions>
<Categories>
    <Category ID="Category.cd3bac78d7554867a0d2ece6caae3924" Value="EnterpriseManagement!Microsoft.EnterpriseManagement.ServiceManager.ManagementPack">
      <ManagementPackName>ManagementPack.4ed50994ea2c429b90c35ce575497978</ManagementPackName>
      <ManagementPackVersion>7.5.3079.0</ManagementPackVersion>
    </Category>
    <Category ID="ServiceManager.Console.NotificationManagement.NotificationTemplates.Enumeration4337717a_fe4d_4c35_92d1_9f311386c4dc.Category" Target="Template_3eb58722beb54dcb8355a5f2c1b90618" Value="EnterpriseManagement1!ServiceManager.Console.NotificationManagement.NotificationTemplates.Enumeration"
/>
    <Category ID="Category.c2ae1029246d49aabe06c911e9823189" Target="NotificationSubscription_de9f5679_379c_49bf_9d62_ea4a4dc75fb0" Value="EnterpriseManagement1!Microsoft.EnterpriseManagement.ServiceManager.Rules.WorkflowSubscriptions"
/>
    <Category ID="Category.d7c2355de06a46bda88616c9e15532f8" Target="ObjectTemplate.bf0ef767d6ab49cda47f63183c5ee924" Value="EnterpriseManagement1!ServiceManager.Console.NotificationManagement.NotificationTemplates.Enumeration"
/>
</Categories>
<Monitoring>
    <Rules>
      <Rule ID="NotificationSubscription_de9f5679_379c_49bf_9d62_ea4a4dc75fb0" Enabled="true" Target="SystemCenter!Microsoft.SystemCenter.SubscriptionWorkflowTarget" ConfirmDelivery="true"
Remotable="true" Priority="Normal" DiscardLevel="100">
        <Category>System</Category>
        <DataSources>
          <DataSource ID="DS" TypeID="SystemCenter1!Microsoft.SystemCenter.CmdbInstanceSubscription.DataSourceModule">
            <Subscription>
              <InstanceSubscription Type="7ac62bd4-8fce-a150-3b40-16a39a61383d">
                <UpdateInstance>
                  <Criteria>
                    <Expression>
                      <SimpleExpression>
                        <ValueExpression>
                          <Property State="Post">$Context/Property[Type='WorkItem!System.WorkItem.Activity']/Status$</Property>
                        </ValueExpression>
                        <Operator>NotEqual</Operator>
                        <ValueExpression>
                          <Value>{50c667cf-84e5-97f8-f6f8-d8acd99f181c}</Value>
                        </ValueExpression>
                      </SimpleExpression>
                    </Expression>
                  </Criteria>
                </UpdateInstance>
              </InstanceSubscription>
              <PollingIntervalInSeconds>60</PollingIntervalInSeconds>
              <BatchSize>100</BatchSize>
            </Subscription>
          </DataSource>
        </DataSources>
        <WriteActions>
          <WriteAction ID="WA" TypeID="SystemCenter1!Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowTaskWriteAction">
            <Subscription>
              <VisibleWorkflowStatusUi>true</VisibleWorkflowStatusUi>
              <EnableBatchProcessing>true</EnableBatchProcessing>
              <WindowsWorkflowConfiguration>
                <AssemblyName>Microsoft.EnterpriseManagement.Notifications.Workflows</AssemblyName>
                <WorkflowTypeName>Microsoft.EnterpriseManagement.Notifications.Workflows.SendNotificationsActivity</WorkflowTypeName>
                <WorkflowParameters>
                  <WorkflowParameter Name="SubscriptionId" Type="guid">$MPElement$</WorkflowParameter>
                  <WorkflowArrayParameter Name="DataItems" Type="string">
                    <Item>$Data/.$</Item>
                  </WorkflowArrayParameter>
                  <WorkflowArrayParameter Name="InstanceIds" Type="string">
                    <Item>$Data/BaseManagedEntityId$</Item>
                  </WorkflowArrayParameter>
                  <WorkflowArrayParameter Name="TemplateIds" Type="string">
                    <Item>8b923d68-66e1-6008-c566-803e26cf4707</Item>
                  </WorkflowArrayParameter>
                  <WorkflowArrayParameter Name="PrimaryUserList" Type="string">
                    <Item>6b633364-514a-8e5d-2857-29784d526367</Item>
                  </WorkflowArrayParameter>
                  <WorkflowArrayParameter Name="PrimaryUserRelationships" Type="string">
                    <Item>$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='WorkItem!System.WorkItem.Activity']/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAffectedUser'
TypeConstraint='CustomSystem_Library!System.User']$</Item>
                    <Item>$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='WorkItem!System.WorkItem.Activity']/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAssignedToUser'
TypeConstraint='CustomSystem_Library!System.User']$</Item>
                  </WorkflowArrayParameter>
                </WorkflowParameters>
                <RetryExceptions />
                <RetryDelaySeconds>60</RetryDelaySeconds>
                <MaximumRunningTimeSeconds>7200</MaximumRunningTimeSeconds>
              </WindowsWorkflowConfiguration>
            </Subscription>
          </WriteAction>
        </WriteActions>
      </Rule>
    </Rules>
</Monitoring>
<Templates>
    <ObjectTemplate ID="Template_3eb58722beb54dcb8355a5f2c1b90618" TypeID="CustomSystem_Notifications_Library!System.Notification.Template.SMTP">
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Subject$"><3081>Manual Activity Work Item ID: [$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$]
- Related SR ID: [$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$] - An activity related
to your service request has been updated</3081></Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Priority$">2</Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/IsBodyHtml$">True</Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Content$"><3081>&lt;!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
&lt;html xmlns="" xmlns:m="" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office"&gt;
&lt;head&gt;
&lt;meta http-equiv="Content-Type" content="text/html; charset=utf-8" /&gt;
&lt;style&gt;&lt;!--
* { padding: 2; margin: 2; }
body p {font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 0.8em; color: #333;}
.contentTable td { ; margin: 0; padding: 3px 7px 4px 7px; border-bottom: 1px solid #E9E9E9;;}   /* TOP, RIGHT , BOTTOM, LEFT   */
.formHeader td { font-family: Verdana, Arial, Helvetica, sans-serif; font-size:10pt; font-weight:bold}
.formlabel { background-color:#E9E9E9; width: 200px; font-family: Verdana, Arial, Helvetica, sans-serif;   font-size:10pt; color: #616a76; font-weight: bold;}
.formBody { font-family: Verdana, Arial, Helvetica, sans-serif;   font-size:10pt;    color: #000; }
.HeaderText { padding: 3px; font-family: Verdana, Arial, Helvetica, sans-serif; font-weight: bold; font-size: 1.2em; }
.redTextBig {color: #990000; font-weight: bold; font-size: 1.2em;}
.redTextSmall {color: #990000; font-weight: bold;}
.greenText {color:#009933; font-weight: bold; font-size: .8em; }
.lightGreyText {color:#999999 }
--&gt;&lt;/style&gt;
&lt;title&gt;SR-Created - User&lt;/title&gt;
&lt;/head&gt;
&lt;body&gt;
&lt;table class="contentTable" style="width: 100%" cellspacing="0" cellpadding="0"&gt;
&lt;tr&gt;
&lt;td style="background-color:#E9E9E9; padding: 5px 5px 5px 20px;" class="HeaderText"&gt;An activity related to your service request has been updated&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background-color:#FFFFCC; padding: 15px 10px 15px 20px;" &gt;&lt;p class="redTextBig"&gt;** Please note the Support request system has changed **&lt;/p&gt;
&lt;p class="greenText"&gt;All communication related to this request must now be done via email.&lt;br/&gt;
   You can update this support request with comments by &lt;span class="redTextSmall"&gt;replying to this email&lt;/span&gt;&lt;br/&gt;
   For this to work you &lt;span class="redTextSmall"&gt;MUST NOT edit the subject of the email.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;If you have any questions please contact us at &lt;strong&gt;[email protected]&lt;/strong&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/table&gt;
&lt;table class="formHeader" style="width: 100%; background-color:#ECF0FF; border-bottom: 1px #C0C0C0 solid" cellpadding="7px" cellspacing="0"&gt;
&lt;tr&gt;
&lt;td style="width:300px; padding: 7px;"&gt;&lt;p&gt;Activity Priority:
$Context/Property[Type='WorkItem!System.WorkItem.Activity']/Priority$
&lt;/p&gt;&lt;/td&gt;
&lt;td style="width:360px; padding: 7px;"&gt;&amp;nbsp; &lt;/td&gt;
&lt;td style="padding: 7px;"&gt;&amp;nbsp; &lt;/td&gt;
&lt;/tr&gt;
&lt;/table&gt;
&lt;table style="width: 100%" class="contentTable" cellspacing="0" cellpadding="0"&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Assigned Technician&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAssignedToUser' TypeConstraint='CustomSystem_Library!System.User']$?$DisplayName$?
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Activity Title&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Title$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Activity description&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Description$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt; Activity Category&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Property[Type='WorkItem!System.WorkItem.Activity']/Area$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Created Date:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/CreatedDate$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt; Organisation: &lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
&lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" background-color:#FFFFCC; padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Status:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;&lt;strong&gt;
$Context/Property[Type='WorkItem!System.WorkItem.Activity']/Stage$
&lt;/strong&gt; &lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 9px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;
Service Request Title:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Title$
&lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;
Service Request Details:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Description$
&lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td class="formlabel" colspan="3" style="padding: 7px;"&gt;&lt;p class="lightGreyText"&gt;Last Modified: $Context/?$LastModified$?&lt;/p&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/table&gt;
&lt;/body&gt;
&lt;/html&gt;
</3081></Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Encoding$">utf-8</Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/SeedClass$">System.WorkItem.Activity.ManualActivity$7ac62bd4-8fce-a150-3b40-16a39a61383d</Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Protocol$">SMTP</Property>
    </ObjectTemplate>
    <ObjectTemplate ID="ObjectTemplate.bf0ef767d6ab49cda47f63183c5ee924" TypeID="CustomSystem_Notifications_Library!System.Notification.Template.SMTP">
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Subject$"><3081>FROM WORKFLOW - Manual Activity Work Item ID: [$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$]
- Related SR ID: [$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$] - An activity related
to your service request has been updated</3081></Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Priority$">2</Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/IsBodyHtml$">True</Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Content$"><3081>&lt;!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
&lt;html xmlns="" xmlns:m="" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office"&gt;
&lt;head&gt;
&lt;meta http-equiv="Content-Type" content="text/html; charset=utf-8" /&gt;
&lt;style&gt;&lt;!--
* { padding: 2; margin: 2; }
body p {font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 0.8em; color: #333;}
.contentTable td { ; margin: 0; padding: 3px 7px 4px 7px; border-bottom: 1px solid #E9E9E9;;}   /* TOP, RIGHT , BOTTOM, LEFT   */
.formHeader td { font-family: Verdana, Arial, Helvetica, sans-serif; font-size:10pt; font-weight:bold}
.formlabel { background-color:#E9E9E9; width: 200px; font-family: Verdana, Arial, Helvetica, sans-serif;   font-size:10pt; color: #616a76; font-weight: bold;}
.formBody { font-family: Verdana, Arial, Helvetica, sans-serif;   font-size:10pt;    color: #000; }
.HeaderText { padding: 3px; font-family: Verdana, Arial, Helvetica, sans-serif; font-weight: bold; font-size: 1.2em; }
.redTextBig {color: #990000; font-weight: bold; font-size: 1.2em;}
.redTextSmall {color: #990000; font-weight: bold;}
.greenText {color:#009933; font-weight: bold; font-size: .8em; }
.lightGreyText {color:#999999 }
--&gt;&lt;/style&gt;
&lt;title&gt;SR-Created - User&lt;/title&gt;
&lt;/head&gt;
&lt;body&gt;
&lt;table class="contentTable" style="width: 100%" cellspacing="0" cellpadding="0"&gt;
&lt;tr&gt;
&lt;td style="background-color:#E9E9E9; padding: 5px 5px 5px 20px;" class="HeaderText"&gt;An activity related to your service request has been updated&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="background-color:#FFFFCC; padding: 15px 10px 15px 20px;" &gt;&lt;p class="redTextBig"&gt;** Please note the Support request system has changed **&lt;/p&gt;
&lt;p class="greenText"&gt;All communication related to this request must now be done via email.&lt;br/&gt;
   You can update this support request with comments by &lt;span class="redTextSmall"&gt;replying to this email&lt;/span&gt;&lt;br/&gt;
   For this to work you &lt;span class="redTextSmall"&gt;MUST NOT edit the subject of the email.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;If you have any questions please contact us at &lt;strong&gt;[email protected]&lt;/strong&gt;&lt;/p&gt;
&lt;/td&gt;
&lt;/tr&gt;
&lt;/table&gt;
&lt;table class="formHeader" style="width: 100%; background-color:#ECF0FF; border-bottom: 1px #C0C0C0 solid" cellpadding="7px" cellspacing="0"&gt;
&lt;tr&gt;
&lt;td style="width:300px; padding: 7px;"&gt;&lt;p&gt;Activity Priority:
$Context/Property[Type='WorkItem!System.WorkItem.Activity']/Priority$
&lt;/p&gt;&lt;/td&gt;
&lt;td style="width:360px; padding: 7px;"&gt;&amp;nbsp; &lt;/td&gt;
&lt;td style="padding: 7px;"&gt;&amp;nbsp; &lt;/td&gt;
&lt;/tr&gt;
&lt;/table&gt;
&lt;table style="width: 100%" class="contentTable" cellspacing="0" cellpadding="0"&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Assigned Technician&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAssignedToUser' TypeConstraint='CustomSystem_Library!System.User']$?$DisplayName$?
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Activity Title&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Title$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Activity description&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Description$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt; Activity Category&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Property[Type='WorkItem!System.WorkItem.Activity']/Area$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Created Date:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/CreatedDate$
&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt; Organisation: &lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
&lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" background-color:#FFFFCC; padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;Status:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;&lt;strong&gt;
$Context/Property[Type='WorkItem!System.WorkItem.Activity']/Stage$
&lt;/strong&gt; &lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 9px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;
Service Request Title:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Title$
&lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #C0C0C0 solid" class="formlabel" valign="top"&gt;&lt;p&gt;
Service Request Details:&lt;/p&gt;&lt;/td&gt;
&lt;td style=" padding: 7px; border-bottom: 1px #E9E9E9 solid" class="formBody" valign="top"&gt;&lt;p&gt;
$Context/Path[Relationship='WorkItem!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Description$
&lt;/p&gt; &lt;/td&gt;
&lt;td style=" padding: 7px;" class="formBody"&gt;&amp;nbsp;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td class="formlabel" colspan="3" style="padding: 7px;"&gt;&lt;p class="lightGreyText"&gt;Last Modified: $Context/?$LastModified$?&lt;/p&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/table&gt;
&lt;/body&gt;
&lt;/html&gt;
</3081></Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Encoding$">utf-8</Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/SeedClass$">System.WorkItem.Activity.ManualActivity$7ac62bd4-8fce-a150-3b40-16a39a61383d</Property>
      <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Protocol$">SMTP</Property>
    </ObjectTemplate>
</Templates>
<LanguagePacks>
    <LanguagePack ID="ENU" IsDefault="false">
      <DisplayStrings>
        <DisplayString ElementID="ManagementPack.4ed50994ea2c429b90c35ce575497978">
          <Name>CSG Activity Configuration Library</Name>
          <Description>Use this one the other one is corrupt</Description>
        </DisplayString>
        <DisplayString ElementID="Enum.0310a1967d4f45fda23ea464a60b1ef2">
          <Name>On Hold Customer</Name>
          <Description>Waiting for the customer</Description>
        </DisplayString>
        <DisplayString ElementID="Enum.1a178a8e99424d5aa802d8cf11c5a2e6">
          <Name>On Hold IT</Name>
          <Description>Waiting for IT</Description>
        </DisplayString>
        <DisplayString ElementID="Enum.68058de61b104017a4d178194de3e488">
          <Name>On Hold Supplier</Name>
          <Description>Waiting for Supplier</Description>
        </DisplayString>
        <DisplayString ElementID="Enum.283f7ddd56634128830734de08c73640">
          <Name>Cancelled No Response from Client</Name>
          <Description>If we are waiting for something from the client and they do not respond in time.</Description>
        </DisplayString>
        <DisplayString ElementID="Enum.100aa0a706714eec8b7b5c7b990d1e65">
          <Name>Cancelled Duplicate Activity</Name>
        </DisplayString>
        <DisplayString ElementID="Template_3eb58722beb54dcb8355a5f2c1b90618">
          <Name>CSG MA: Updated</Name>
          <Description>Email for updates to a Manual Activity
MUST add SeedRole='Target' after WorkItemContainsActivity' with spaces around it
Must type it in manually
Related SR info comes from Contains Activity</Description>
        </DisplayString>
        <DisplayString ElementID="NotificationSubscription_de9f5679_379c_49bf_9d62_ea4a4dc75fb0">
          <Name>CSG MA: Updated</Name>
          <Description>Sent to Stephen, Assigned to & Affected User
Affected user not receiving
Needds MP XML edit see blog
No Queue
Status Does Not = Pending</Description>
        </DisplayString>
        <DisplayString ElementID="ObjectTemplate.bf0ef767d6ab49cda47f63183c5ee924">
          <Name>CSG MA: Updated - for workflow</Name>
          <Description>Email for updates to a Manual Activity
MUST add SeedRole='Target' after WorkItemContainsActivity' with spaces around it
Must type it in manually
Related SR info comes from Contains Activity</Description>
        </DisplayString>
      </DisplayStrings>
    </LanguagePack>
    <LanguagePack ID="ENA" IsDefault="false">
      <DisplayStrings>
        <DisplayString ElementID="Enum.0310a1967d4f45fda23ea464a60b1ef2">
          <Name>On Hold Customer</Name>
          <Description>Waiting for the customer</Description>
        </DisplayString>
        <DisplayString ElementID="Enum.1a178a8e99424d5aa802d8cf11c5a2e6">
          <Name>On Hold IT</Name>
          <Description>Waiting for IT</Description>
        </DisplayString>
        <DisplayString ElementID="Enum.68058de61b104017a4d178194de3e488">
          <Name>On Hold Supplier</Name>
          <Description>Waiting for Supplier</Description>
        </DisplayString>
        <DisplayString ElementID="Enum.283f7ddd56634128830734de08c73640">
          <Name>Cancelled No Response from Client</Name>
          <Description>If we are waiting for something from the client and they do not respond in time.</Description>
        </DisplayString>
        <DisplayString ElementID="Enum.100aa0a706714eec8b7b5c7b990d1e65">
          <Name>Cancelled Duplicate Activity</Name>
        </DisplayString>
        <DisplayString ElementID="NotificationSubscription_de9f5679_379c_49bf_9d62_ea4a4dc75fb0">
          <Name>CSG MA: Updated</Name>
          <Description>Sent to Stephen, Assigned to & Affected User
Affected user not receiving
Needds MP XML edit see blog
No Queue
Status Does Not = Pending</Description>
        </DisplayString>
      </DisplayStrings>
    </LanguagePack>
</LanguagePacks>
</ManagementPack>

Issue:Task started under work item ID999893(Current status: In Process)

Hi Experts,
I am doing a test scenario in IDES on business workflow. While executing my custom work-flow to check output,am getting a message like " Task started under work item ID999893(Current status: In Process) ".
Kindly suggest me how to resolve this issue.
Regards,
Prashanthi

Hi,
My task is based on user decision, intended person will get approve or reject mail for that am using Am using "User decision" and "Mail" steps. Now recipient also receive a work item in SAP Inbox. When executing workitem.. not getting a screen to choose one among approve or reject as part of the user decision.
Please suggest me.
Regards,
Prasanthi

RSWUWFML2 - Ready status of work item??

Hi - Here is the story...
<i>R/3 Enterprise, SAP_BASIS = 620, SAPKB62038
SAP_ABA = 620, SAPKA62038</i>
My workflow sends out a user-decision step to an agent. This work item is in "In-Process" status. My requirement made me decide to schedule RSWUWFML2 & send a notification mail to the internet address of this agent.
<b>Problem</b> : When I debugged RSWUWFML2, found it selects work items only with status = "READY". Hence my work items of the above workflow never get picked up. Has any one faced this? And what was the solution you adopted or you recommend here?
Thanks! Shireesh M.
Message was edited by: Shireesh M
Shireesh Mitragotri

Hi
Sorry - but it's working as designed
The reason for this is, whenever a workitem is in status in-process the agent has opened the workitem, so he should know that he has received it Thats why the report won't send a notification to this agent.
If you won't accept this limitation you need to create your own copy of the report.
Regards
Morten Nielsen

Closing Collections Work Items based on FI-CA Transactions

Hello Colleagues,
We have a requirement to close Collections Work Items when certain transactions are performed, e.g. Creation of Instalment Plan, Write-off, Payments to name just a few.
Because some of these items involve clearings, Dunning will not be triggered for the cleared items. Therefore I assume the Dunning BRF configuration cannot be used to close the Work items.
Is the only way to close work items when these FICA transactions are performed is by coding FICA Event logic that is specific to each of the transactions? (e.g. use a Write-Off Event to close work items when items are written off, an Installment Plan Event when Installment Plan is created, and so on? )
Your insights will be very helpful.
Thanks in advance,
Ivor Martin

Thanks Bill.
I understand and agree with the expectation gap about Instalment Plans.
Some good news on clearing of dunned items:
We did some more testing after un-checking the "Enforcement" Work item in the Work item category configuration.
Now the work item is closed when the document that is in dunning is cleared (i.e. via payments, write-offs, reversals, acct maintence, etc). The Work item Status turns to "G" (closed due to incoming payment).
I have logged an OSS in regards to the Instalment Plan on the request of my client - I would be surprised if they send us a fix to close the work item upon creation of an Instalment Plan. I think we will end up coding our work item closing logic in FI-CA Event 3040 (after the Instalment Plan is created).
Regards,
Ivor

How to stop workitem complete or how to keep work item in inbox based on conditions even if it completed

Hi,
my requirement is to call webdyn pro screen from workflow..
i am calling webdynpro screen by using FM :CALL_BROWSER from workflow.
when webdyn pro screen is called user will enter some values . if user closed webdyn pro screen with out entering any values we need show this workitem in his inbox. so that user can again open it and enter values in the webdyn pro screen.
Please help how to stop work item complete based on conditions.
Thanks,
phani

Hi,
As per my understanding, this is not a proper approach toy call web dynpro using FM CALL_BROWSER. is the web dynpro screen being called when user clicks on the work item from portal UWL OR from SAP SBWP ?
if you are calling web dynpro screen from portal UWL when user clicks on work item link, better you achieve it using SWFVISU tcode. in SWFVISU tcode you can maintain which web dynpro. application to call when particualr work item task come in user's inbox. in your web dynpro code, then you can write your buisiness logic when user clicks for example SUBMIT/SAVE button. on action submit/save button you can use FM SAP_WAPI_WORKITEM_COMPLETE to complete the worktiem once the user clicks on final submit/save button. in this way the workitem will get removed from user inbox only upon clicking on submit/save button.
You can refer below link for web dynpro for workitem:
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/70648e99-4cc1-2c10-879d-9c61003c69d6?QuickLink=index&…

Notification based on parent work item's status

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