Cloud desktop update issue

Why does my Creative Cloud Desktop app show I need to update an app that I have already updated? The same four apps come up for updating, but they are already updated and the Home history shows they were updated. It doesn't make sense and I can't find any Support on it.

Hi artisi-hope,
Please try implementing solution 2 in CC desktop lists applications as "Up to Date" when not installed -http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.h tml to see if the behavior continues.
Hope this helps.
Please let me know in case it doesn't worked.
Regards,
Sumit Singh

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Is there a way to temporarily ignore the Creative Cloud Desktop update? i.e. Mobile data use

I am a mobile tablet user (Windows 8). I am connected via mobile data wifi sometimes, and I need to grab a font or make a quick update to an Illustrator or InDesign project with a new font etc. The problem is that when a Creative Cloud Desktop update is available, it forces you to update. This can be slow and expensive over a mobile network. Is it possible to ignore an update temporarily so that you can function without the update? Quite frankly the Creative Cloud Desktop application seems to have an update every three to four days --- Makes it bothersome.

Hi WarithNiallah,
Please follow the below mentioned steps:
Windows: C/Program Files(X86)/Common Files/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPref.dat and rename it.
Mac: Library/Application Support/Adobe/AAMUpdaterinventory/1.0/AdobeUpdaterAdminPref.dat and rename it.
Now there should be no update prompt.
Regards,
Romit Sinha

Creative Cloud Desktop update error A12E1 - getting really tired of this...

So I've bought CS6 a while ago and up until there was the Application Manager used for updates everything was fine.
Since you decided to force me to use Creative Cloud for updates it's became really annoying.
Every time there is an update for one of my Adobe Products there is also an update for Creative Cloud Desktop. And it seems to be impossible to install it.
It doesn't matter if I try to update the existing Installation or Download fresh Setup-Files. It doesn't work.
If I try to update, it's initialised, downloaded and then it throws Error-Code A12E1.
If I try to install a freshly downloaded Setup-File of CC Desktop it's the same, just with Error-Code 50.
So here is what I've tried already:
Updating with disabled Security Suite
Try again in SafeBoot
Uninstall CC Desktop an reinstall a fresh Download
Installing freshly downloaded files with disabled Security Suite
Try this again in SafeBoot
Download the CC Cleaner tools to get rid of the old Installation before I can install it again, which then does the trick.
As I said EVERY TIME.
What is supposed to be a 5 Minute update in background gets to be an hour of rebooting, uninstalling, cleaning an reinstalling.
I'm running a 64Bit Windows 8.1 Pro.
If anyone knows how to fix this, please give me a hint. I'm all out of Ideas.
*EDIT*
I've postet this after I got the initial Error-Message, thinking that using the Cleaner Tool would help this time again. But there I was wrong! Very Wrong!
I'm seriously disappointed when I think about how much money I've spend on this Software...
After Using the Cleaner Tool (which completed without errors) I couldn't install CC Desktop again, because it was just throwing Error-Code 50 again and again.
All attempts to fix this were unsuccessful. Errorlogs were NOT created. The last Error-Log I could find was from the last update back in march.
After a while of google search I found an old post from November from someone with similar problems.
Solution:
Uninstalling CC Desktop
running the cleaner tool
reboot
download CC Desktop setup files
set the compatibility to Windows XP Service Pack 3
try to install with administrative rights, wait for Error-Message that something is missing and you have to redownload the setup-files
undo the compatibility-settings and run the Setup with administrative rights again
Now it worked.
I'm seriously interested in what kind of update this is, that it is resolved by setting the compatibility to Windows XP SP3...
Especialliy, since Creative Cloud was promised to make my whole workflow "joined" and therefore easier.

Hi nilstissen,
Please try the steps suggested in the given link below for the update issues:-
http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Downlo ad%20products%20and%20updates
Let us know if further assistance requires.
Sarika

Error Code 50 when installing Creative Cloud desktop update - tried everything and no joy

Folks I've been trying to update my CC desktop app to the latest release and keep getting Error Code 50 at around 47% of the install process.
I've tried every suggestion that has been posted on the Adobe site and forums including:
1 Opening my CC account in the Adobe website and then trying to install - no joy.
2 Running the Adobe cleaner and re-installing CC - no joy.
3 Restarting computer and attempting reinstall - no joy.
4 All of the above with my firewall and anti-virus switched off - no joy.
I'm running Windows 8.1 on a hi-spec machine and I've never had an issue with any update of the CC App or any of the program apps I utilise (Lightroom, Photoshop and Acrobat).
Not really sure what I do now as I've tried everything and really need to keep working (pro photographer) so am having to ditch this for now as it's taking too much time.
Grateful for any suggestions please.
Many thanks
James

Error "Failed to Install" Creative Cloud Desktop application

Creative Cloud desktop update keeps failed to install

I try to update the creative cloud desktop but, it keep failed to in still

Tried all solutions referred here and in other threads: (1) downloading tne installer from CC download area, (2) changing the name of given folders, (3) uninstalling CC desktop, (4) removing residual data with CC cleaner tool, and (5) changing user privileges in Application support folder.
None worked.
I also analysed the error log. It shows the error "DW040", which only reference in knowledge base points to an issue with third-part programming to CS. After using the Cleaner tool, I found another log reporting "AAM installation ended with return code 251", but again the knowledge base knows nothing about it.
So we are going to the sixth day of problem without a solution. I cannot install other apps from my subscription without CC desktop app, although I am paying the whole price (just installed PS, MU and ID). Adobe is forcing me to lost several hours just trying solutions –and the same is going with many other users – besides not being able to use what I paid for.
I would expect a new CC desktop version to address these issues, but even this is quite uncertain. After searching in forum and knowledge base, I found several references to similar installation errors with CS6. Since then, Adobe not only was unable to fix this issue but also released a new package (CC) with tons of marketing investment but without equivalent attention to user support and app testing.
Very very frustrating.

Creative Cloud desktop update fails: error 207

Hello world,
I'd like to update Adobe Creative Cloud Desktop but I'm experiencing problems: When the installation programm downloads, I'm getting an error code 207: [translated by me] Server doesn't react at the moment. Please try again later.
This happens since a week. What can I do. I've deinstalled ACC and can't use our Typekit anymore.
Please help.
Thanks, Nils

Hi nilstissen,
Please try the steps suggested in the given link below for the update issues:-
http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Downlo ad%20products%20and%20updates
Let us know if further assistance requires.
Sarika

Adobe Creative Cloud Desktop Panel Issues

First, let me say that I've been an Adobe user for more than 18 years.
A while back (about two weeks ago) I went as usual to launch the little Adobe Creative Cloud desktop panel that shows what's installed, updated, available apps and available updates. Instead of it launching as normally, I was told that I had to LOG IN. I'm pretty sure I did just that with my Adobe user name and pwd, but suddenly found myself no longer within the little app management panel, but instead on a screen that told me I could drag and drop files into the cloud there. I did not want to drag and drop any files at all! What I wanted was to use my CC desktop apps management panel so I could INSTALL Dreamweaver CC using the CC desktop apps management panel.
So I dismissed (exited out of) that "drag your files to here" screen. And now every time I launch the desktop panel, it asks me to log in, and every time I try, it comes back with "You've been signed out / Please sign in to continue."
I have been around that loop of changing the password several times over now, with no change to the behavior of the CC desktop apps management panel. I simply CANNOT log in there any more ... What's perplexing is that I never HAD to log in to it before, either! I had been using it for MONTHS since I first installed Adobe CC, and it showed me my apps list and available updates and all that just fine for quite a while, but now it has its head stuck in a corner.
Now when I launch it, I cannot get the panel to display my apps list as it should, but instead it keeps asking me to log in. I have "changed the password" multiple times now.
Thing is, I can log in with that same user id and pwd to my CC account online through the Adobe web site, but the little desktop apps management panel is no longer usable.
Can/should I uninstall and reinstall the apps management panel? Can I do that with the management panel ALONE and NOT cause problems with the CC programs that I DO have installed already (such as Illustrator CC, InDesign CC, and Photoshop CC?)
And why does Adobe support keep closing my case at the same time that I'm pleading with them to HELP me resolve this problem?
Should I simply uninstall the desktop apps management panel and forget about trying to use that and instead control all my CC apps directly from my account via the Adobe website instead? CAN I do this?
Two weeks now and still not resolved.

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

"Creative Cloud Desktop update"!

Hello, I have just upgraded to the new Yosemite Operating System and I'm unable to download "Creative Cloud Desktop"! I'm trying to update my CC software and not having any luck. Please see the attached photo. This is as far as it gets. Please advise. Thanks.

Herbrock please utilize the steps listed in Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html to reinstall the Creative Cloud Desktop application.

Is there a way to disable / postpone Creative Cloud Desktop updates?

When Creative Cloud Desktop discovers an update to itself, it forces me to download and install it immediately. During the download nothing works. This effectively blocks my entire workflow for about 45 minutes. I would like to turn off automatic updates, how do I do it?

Forces you? Mine only notifys me, waiting for my input to begin the update process.

Creative Cloud Desktop Update error 206

I'm trying to update my Creative Cloud Desktop, but the following error code keeps popping up - Please connect to internet, then try again.(Error code: 206). Obviously I am connected to the internet, so I'm not sure what I'm doing wrong?

Cb-M for information on how to resolve Error 206 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

Cloud service update issue

Hi Team,
when we use cloud service update function to update a specific web role,
the message shows the role was updated successfully,
when we remote to that web role and found that the files in F(or E) the location where our application are deployed,
didn't be updated actually.
are there some known issues related this or what logs can we check to diagnostic the problem.
thanks in advance.

Hello Baker,
Thanks for posting here.
Please refer this article which talks about update a cloud service.
http://msdn.microsoft.com/en-us/library/azure/hh472157.aspx
I hope that helps.
Let me know if you have any questions.
Best Regards,
Sadiqh Ahmed

CC desktop updater Issues

I am not very impressed after this long and this many updates adobe can still not provide an update to the CC desktop App that does not change the directory that my file reside in.
This is worrying and does not install confidence in file safety.
The latest update brings with it automatic updates great idea but if this happens every time you push an update I will be more infuriated with the service than I already am with is lack of storage upgrade after an eternity of missed upgrade promises.
The service has come a long way and has great potential for adobe related files and workflow. But soon I will have to move 20gb of file back to onedrive (due to lack of space and ability to upgrade) at this rate I will check in 2017 to see if adobe has manage to get it right.
Note 20gb of file is one clients graphic design files over the time since the service launched.
Regards
Daniel Telfer

Mattcraven in what way is it greyed out in the menu bar? For information on how to install Photoshop and Lightroom please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

Creative Cloud desktop app issue

Just signed up for CC last week. I’m using a PC with Windows 7. Downloaded Photoshop, Dreamweaver and Bridge and all work ok. The CC desktop app was working perfectly but now it is not. Each time I try to sign in the message 'You've been signed out' appears. I changed password and ran IMSLibReplacer.exe as suggested but neither solved the problem.
Anyone aware of any other solutions?

Jimmac48 please try solution 2 in CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html. Removing and replacing the OPM.db file may solve your current sign in difficulties.

Apple Remote Desktop update issue in Yosemite

I bought ARD in 2009, before the App Store. It has been updating itself, and in fact, I now have the current version (3.7.2). I just upgraded to Yosemite. All other apps appear to have been updated correctly, but App Store appears to be confused about ARD. It shows version 3.7.2 (the version I have) as an available update. If I try to update it, it fails with a generic error message, either “We could not complete your purchase. Remote Desktop is already installed on this computer. Choose Software Update [sic] from the Apple menu to check for available updates.” OR “Update Unavailable with This Apple ID. This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.” However, I continue to see an update badge on the App Store, and I receive notifications that I need to update ARD. It's annoying.
I tried various Apple IDs and always got the same result (which is logical, since I didn't buy ARD from the App Store).
I suspect that my purchase of ARD has “aged out” of being supported by the App Store program, which now apparently assumes that all installations were purchased from the App Store. Is there some way to make this work correctly, short of completely uninstalling the version I have and buying the App again from the App Store?
Greg Shenaut

Hi, This is the message I get on all three mac;s with OS X 10.10 and ARD 3.7.2
Also if i do a search in app store with ARD, I get an "open" were price should be.
In updates I see 1 update available and when I click update this is what i get
Remote Desktop is already installed on this computer. Choose Software Update from the Apple menu to check for available updates.

After Creative Cloud Desktop update application refuses to load - is greyed out. Need help.

I have tried turning my Mac on and off, reinstalling the app, re-naming the OOBE database, have checked no special characters in my profile - all advice on community that i could see

Hi John,
Kindly contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
If you are unable to use chat option kindly try below mentioned steps.
Try different browser.
Delete cookies and cache
If you are still not able to chat, Kindly reply with the below mentioned information.
OS version:
Browser Version:
You can also try: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Thanks,
Atul Saini

Cloud desktop update issue

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