CC desktop updater Issues

I am not very impressed after this long and this many updates adobe can still not provide an update to the CC desktop App that does not change the directory that my file reside in.
This is worrying and does not install confidence in file safety.
The latest update brings with it automatic updates great idea but if this happens every time you push an update I will be more infuriated with the service than I already am with is lack of storage upgrade after an eternity of missed upgrade promises.
The service has come a long way and has great potential for adobe related files and workflow. But soon I will have to move 20gb of file back to onedrive (due to lack of space and ability to upgrade) at this rate I will check in 2017 to see if adobe has manage to get it right.
Note 20gb of file is one clients graphic design files over the time since the service launched.
Regards
Daniel Telfer

Mattcraven in what way is it greyed out in the menu bar? For information on how to install Photoshop and Lightroom please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

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Apple Remote Desktop update issue in Yosemite

I bought ARD in 2009, before the App Store. It has been updating itself, and in fact, I now have the current version (3.7.2). I just upgraded to Yosemite. All other apps appear to have been updated correctly, but App Store appears to be confused about ARD. It shows version 3.7.2 (the version I have) as an available update. If I try to update it, it fails with a generic error message, either “We could not complete your purchase. Remote Desktop is already installed on this computer. Choose Software Update [sic] from the Apple menu to check for available updates.” OR “Update Unavailable with This Apple ID. This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.” However, I continue to see an update badge on the App Store, and I receive notifications that I need to update ARD. It's annoying.
I tried various Apple IDs and always got the same result (which is logical, since I didn't buy ARD from the App Store).
I suspect that my purchase of ARD has “aged out” of being supported by the App Store program, which now apparently assumes that all installations were purchased from the App Store. Is there some way to make this work correctly, short of completely uninstalling the version I have and buying the App again from the App Store?
Greg Shenaut

Hi, This is the message I get on all three mac;s with OS X 10.10 and ARD 3.7.2
Also if i do a search in app store with ARD, I get an "open" were price should be.
In updates I see 1 update available and when I click update this is what i get
Remote Desktop is already installed on this computer. Choose Software Update from the Apple menu to check for available updates.

Cloud desktop update issue

Why does my Creative Cloud Desktop app show I need to update an app that I have already updated? The same four apps come up for updating, but they are already updated and the Home history shows they were updated. It doesn't make sense and I can't find any Support on it.

Hi artisi-hope,
Please try implementing solution 2 in CC desktop lists applications as "Up to Date" when not installed -http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.h tml to see if the behavior continues.
Hope this helps.
Please let me know in case it doesn't worked.
Regards,
Sumit Singh

Win 7 shutdown issue with newest CC desktop update

Since yesterday's Creative Cloud desktop update, my Windows 7 Professional system now pauses at shutdown while an unnamed program closes. The system does eventually shut down on its own. This behavior is new, however - the system always shut down immediately. Upon troubleshooting, I've discovered that it's the Creative Cloud desktop app that's hanging. If I perform a selective startup and don't load CC, the system shuts down perfectly. As further confirmation, if CC is running and I shut it down first before shutting down the system, once again the system shuts down perfectly.
Is anyone else seeing this? I assume, since it didn't happen with the last version of CC Desktop, that it's something inherent in the new update to CC Desktop. While we're on the subject, how do I report this as a bug?

Still seems to be an issue, even with the latest version of the CC desktop app (running on Windows 7 Ultimate 64 bit). I wonder if Adobe will get around to fixing this?
Presumably I'm obliged to have it running constantly in the background and can't disable it without impacting my CC applications?
M

Creative Cloud Desktop update error A12E1 - getting really tired of this...

So I've bought CS6 a while ago and up until there was the Application Manager used for updates everything was fine.
Since you decided to force me to use Creative Cloud for updates it's became really annoying.
Every time there is an update for one of my Adobe Products there is also an update for Creative Cloud Desktop. And it seems to be impossible to install it.
It doesn't matter if I try to update the existing Installation or Download fresh Setup-Files. It doesn't work.
If I try to update, it's initialised, downloaded and then it throws Error-Code A12E1.
If I try to install a freshly downloaded Setup-File of CC Desktop it's the same, just with Error-Code 50.
So here is what I've tried already:
Updating with disabled Security Suite
Try again in SafeBoot
Uninstall CC Desktop an reinstall a fresh Download
Installing freshly downloaded files with disabled Security Suite
Try this again in SafeBoot
Download the CC Cleaner tools to get rid of the old Installation before I can install it again, which then does the trick.
As I said EVERY TIME.
What is supposed to be a 5 Minute update in background gets to be an hour of rebooting, uninstalling, cleaning an reinstalling.
I'm running a 64Bit Windows 8.1 Pro.
If anyone knows how to fix this, please give me a hint. I'm all out of Ideas.
*EDIT*
I've postet this after I got the initial Error-Message, thinking that using the Cleaner Tool would help this time again. But there I was wrong! Very Wrong!
I'm seriously disappointed when I think about how much money I've spend on this Software...
After Using the Cleaner Tool (which completed without errors) I couldn't install CC Desktop again, because it was just throwing Error-Code 50 again and again.
All attempts to fix this were unsuccessful. Errorlogs were NOT created. The last Error-Log I could find was from the last update back in march.
After a while of google search I found an old post from November from someone with similar problems.
Solution:
Uninstalling CC Desktop
running the cleaner tool
reboot
download CC Desktop setup files
set the compatibility to Windows XP Service Pack 3
try to install with administrative rights, wait for Error-Message that something is missing and you have to redownload the setup-files
undo the compatibility-settings and run the Setup with administrative rights again
Now it worked.
I'm seriously interested in what kind of update this is, that it is resolved by setting the compatibility to Windows XP SP3...
Especialliy, since Creative Cloud was promised to make my whole workflow "joined" and therefore easier.

Hi nilstissen,
Please try the steps suggested in the given link below for the update issues:-
http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Downlo ad%20products%20and%20updates
Let us know if further assistance requires.
Sarika

Unable to Resolve Windows Update Issue in Windows 8.1

Hello,
I recently, as far back as 1 month ago, began experiencing issues with the update service under the Windows 8.1 OS platform.
I found that I was having to repeatedly run the Windows Update Troubleshooting Tool. This appeared to fix the issue with each run of the tool, but eventually I'd have the same problem receiving updates again. My problem is as follows:
1. Windows Update service hangs during register analysis.
2. Unable to reset (stop or restart) wuauserv.
3. Unable to reset (stop or restart) Cryptserv.
4. Unable to reset (stop or restart) BITS.
5. Unit recently, was unable to connect to internet from Desktop GUI, but was able to connect using Metro GUI.
I'm not sure is there was a recent update that caused this issue, but I can no longer download updates for my system, nor can I successfully run the Windows Update Fixit tool.

Hi,
Let's confirm these situations:
Now your desktop Internet Explorer can't connect Internet.
You receiving the same updates again and again.
If I am right, please check that update's installation status from update history.
Then refer to this article to troubleshoot:
http://social.technet.microsoft.com/Forums/en-US/c842b997-42a4-41fb-9992-b58d65d068d9/forum-faq-common-steps-to-start-troubleshooting-windows-update-issues?forum=w8itprogeneral
Karen Hu
TechNet Community Support

IMac at work, iMac at home. (Latest Yosemite and Apple Remote Desktop updates installed) Need to work from home at night. I don't know how to set my permissions so that I can just control my iMac at work.

iMac at work, iMac at home. (Latest Yosemite and Apple Remote Desktop updates installed) Need to work from home at night. I don't know how to set my permissions so that I can just control my iMac at work.

If they have set up port forwarding for you already then that is different. In that case, then you could be experiencing the bug with the most recent release of ARD (3.7.2) and in particular ARD 3.7.2 and Yosemite ARD version 3.8 clients. It has been reported numerous times in the forums and to Apple that since 3.7.2, clients are frequently unavailable to connect to despite there being no network issue between the remote computer and client computer. I have not seen anyone report it who was working from outside the LAN to inside the LAN, but I have the same issue with a number of my own computers that are simply on a different subnet, so it stands rot reason that it would happen from a port forwarding location.
I am sometimes able to resolve the issue locally by SSH connecting into the client computer using Terminal on my admin machine and restarting or relaunching the ARD agent on the remote device, then trying to connect to it again after about 30 seconds.
The Terminal commands for this procedure are as follows, though you might need to include a port number from outside the LAN:
First:
ssh ipaddress -l adminusername
(example: ssh 192.168.1.1 -l macadmin)
Second:
sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -restart -agent
After that, waiting about 30 seconds and trying to observe or control usually works, though the computer may still fail to show an online or lit-up status indicator.

Site Manager Update Issue Continues

Duncan;
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Syd Rodocker
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http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewiTunesUCollection?id=39129 4396

Greetings All;
Just checking to see what, if anything has happened with the Public Site Manager Update issue on your campus or in your office.
I've uploaded content that still hasn't shown up in the iTunes Desktop Application in over two weeks.
Oddly enough, I have added URL's to our site, and that information shows up within an hour of Publishing the site.
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Remote Desktop update has caused me to no longer be able to access work using Citrix/CAG. IT found my access to be intact on their end. What can I do?

How can I get access to my work after the Remote Desktop Update 3.8.2 blocked my access through Citrix/CAG?

Can you start Firefox in [[Safe mode]] ?
You can also do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can initially skip the step to create a new profile, that may not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Windows 7 SP1 Upgrade - Stuck at Windows Desktop Update

Ok so I have a 4 year old laptop that had Windows 7 Ultimate on it. It is a Intel dual core computer with 4GB of RAM.
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During the Black screen, try using Ctrl Alt Delete
Go to task manager
check your CPU usage (mine was at zero when i did this)
Go to processes
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Creative Cloud desktop update fails: error 207

Hello world,
I'd like to update Adobe Creative Cloud Desktop but I'm experiencing problems: When the installation programm downloads, I'm getting an error code 207: [translated by me] Server doesn't react at the moment. Please try again later.
This happens since a week. What can I do. I've deinstalled ACC and can't use our Typekit anymore.
Please help.
Thanks, Nils

Hi nilstissen,
Please try the steps suggested in the given link below for the update issues:-
http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Downlo ad%20products%20and%20updates
Let us know if further assistance requires.
Sarika

Adobe Content Viewer (desktop preview) issues

The Adobe Content Viewer (desktop preview) runs off the bottom of my screen (27") when viewing content from InDesign for the new iPad. Would like to be able to alter window size and be able to scroll down to view artwork at full size. Am I missing something simple?
I've downloaded the latest updates for the folio producer tools as well as the folio panel update.

The Adobe Content Viewer for the desktop currently doesn't preview new iPad (2048x1536) folios properly. This desktop preview issue should be fixed in the next release.

Where is the forum for Windows Update issues with Windows 10 TP 9926

Trying to find a fix to the Windows Update issue with Windows 10 TP 9926 build and can't find the correct forum to post this question?
This will impact receiving the new build upgrades and will impact test strategy for the new supported OS in our desktop application.

Might try them over here.
http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_update?sort=lastreplydate&dir=desc&tab=Threads&status=&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&tm=1427037339534
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

Software Update Issue-After Leopard Installation

I installed Leopard yesterday and ran the first software update; everything worked OK; the first software updated included three updates: Remote Desktop Client update; iDVD update and Garageband update.
Today I tried to run another update and had this issue: while the Software Update is displaying a message saying "New software is available for your computer" there is nothing listed below and the install button is disabled! Then I went to the Software Update Preference and saw a message there saying Last Attempt Failed; error occurred while checking
Does anyone have the same issue while trying a new software update after Leopard installation?
I do understand there is another new update issued yesterday by Apple regarding login key
Grateful for any insight re this problem

Hi. I had the same problem after doing an erase and install of Leopard yesterday. When I go into Terminal (actually iTerm) and type "softwareupdate -l" (to list all updates), I see:
XML parser error:
Encountered unexpected EOF
Old-style plist parser error:
Malformed data byte group at line 1; invalid hex
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Message was edited by: timocrates

Why can't we get a straight answer from Apple about updater issues?

Why are there thousands and thousands of posts from people all having the same issue? We try to update IPod software using latest updater, and it causes IPod to no longer be recognized. All we want is someone from Apple to FIX THE PROBLEM! Yet all we get are refferals to complicated articles that never seem to work for at least half the people. Clearly it is a problem with these updaters. WHY IS APPLE NOT FIXING THIS ISSUE? Can anyone give me a straight answer!?

Hi Wolf,
Welcome to Apple Discussions
"thousands and thousands of posts"
There are roughly 10,300 thread with 50,000 posts in the iPod Nano forum, and there are probably another 500,000 who don't even know it exists. I don't there there has been a thousand posts on the updater issue. It may seem like thousands upon thousands, but don't forget; you're at an Apple Support Forum.
"All we want is someone from Apple to FIX THE PROBLEM!thousands and thousands of posts"
There's no need to "shout". I don't think Apple is going to hear you from shouting in a user to user forum. Nor will you probably get a answer (here) from Apple for the same reason. I have a -------- (straight) answer for you. I don't know what's going on specifically (no one really knows in this forum because they are all users. Anyone who would know won't say), but I can assure you that Apple isn't ignoring the issue. They are the quickest to respond to any problem that comes their way. If you would like to get Apple's attention, I don't suggest ranting and raving in the iPod user to user forum. I suggest submitting polite feedback to Apple here.
Jon

CC desktop updater Issues

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