CM Phones with Mismatched Load

I recently upgraded the firmware of our 7941 phones to SCCP41.9-3-1SR4-1S. Then I found out about the headset bug (https://supportforums.cisco.com/discussion/12264606/issue-headset-ip-phone-7962) so I have to rollback to SCCP41.9-3-1SR3-1S. The Device Defaults Configuration is set to SCCP41.9-3-1SR3-1S for our 7941s and I've verified that this is the phones' current active load. However, when I go to generate a "Unified CM Phones With Mismatched Load" report, it tells me all my 7941s are mismatched. That their LoadID is SCCP41.9-3-1SR4-1S and their ActiveLoadID is SCCP41.9-3-1SR3-1S. I thought that since I have SCCP41.9-3-1SR3-1S set as the Device Default Load for 7941s, I shouldn't have any mismatch at all. What am I missing? What do I need to do to resolve the mismatches?
Thank you very much for your time,
Randy

Hi @rhandellecalderon,
I have two ideas:
Remove the new load (SCCP41.9-3-1SR4-1S) from CUCM
Make a factory default to the 7941s (or try with one of them first)
HTH.
Rgrds,
Martin, IT Specialist

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What version of iTunes are you using for syncing purposes?
What model of phone are you using and what software version is installed on it?
Try to better articulate the steps you are performing and the warnings that you are encountering.
Best of luck.

My phone won't load. i cant get past the loading screen

my phone died last night so before i went ot bed i put it on the charger. when i woke up this morning my phone was stuck on the loading screen.im afraid i will have to restore my phone

A Sprint phone is a CDMA phone and it will be the same as Verizon, which is also CDMA. You will not need a sim card for a CDMA phone to work in the US - it connects to the correct network and you can only use a Sprint iPhone on the Sprint network.
There should be a sim card slot, but this is only for use when travelling with local sim cards - if you are in the US you have to use the phone on Sprint because it is a Sprint phone and you then don't need a sim card to connect to a CDMA network which is why you probably never received one.
If the phone won't work, then you need to return it for a full refund as has already been suggested and purchase another iPhone either from Apple or from the phone carrier that you wish to use your phone with.
You also need to be aware of what phone you are purchasig before you do so from a source like Craiglist.
Ultimately, you can only use a Sprint phone on the Sprint network and you don't need a sim card for that.

CM Phones with Mismatched Load

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