CNG not detected in fax call

Hi,
When using on-ramp t.37 gateway to detect fax calls, using the script called "app_fax_detect.2.1.2.2.tcl" the CNG is not detected.
DTMF activation (pressing 2) works, but CNG is not detected.
Any ideas ?
Avner.

Check the below link for configuraing fax detction
http://www.cisco.com/en/US/products/sw/iosswrel/ps1839/products_feature_guide_chapter09186a00800b5dc4.html

Similar Messages

Fax not detected,Comm error, fax run test is all PASS,

Hi Good Day! Im Using a HP color Laserjet Pro MFP M177fw. The Problem is sending fax messages. I do all the updates you need to installed. but the problem with my hp fax machine is still there specially i still receive a fax not detected issue,comm.error, but when i run the fax test run..the result is all PASS. especially the active tel.line,correcrt port on fax machine,tel line current test,dial tone..all the question and are PASS. The firmware is updated like..20140914. Please help me for this kind of problem. Thank You!

Hi @ali_al , I can help you with the fax not being able to send faxes.
Check these settings on the printer:
Confirm the fax number:
Go to setup, fax setup, advanced setup, confirm fax #.
Turn off error correction:
Go to setup, service, fax service, error correction and turn if off.
Set the fax speed to medium:
Go to setup, fax setup, advanced setup, fax speed and select medium.
Turn off the private receive:
Go to setup, fax setup, advanced setup, private receive. Turn it off.
Test the fax.
I have provided a document with some steps to try to see if that will resolve the issue.
Cannot Send or Receive Faxes.
Please provide the following information so I can assist you better.
What type of connection do you have? (Analogue, DSL, Cable Modem)
Are you using the 2 wire phone cable?
Do you have distinctive ring set up on the line?
Is there any voice mail set up?
Do you have a answering machine? (Where is it connected to?)
Where is the fax cable connected to? (modem, wall jack)
Is there a phone also connected the printer?
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Faxing - Modem Does Not Detect Dial Tone

Hello Everyone,
I suddenly have a need to send and receive a Fax. I have a phone line plugged into the modem port on my G4 and on trying to send a text fax, not much happens. Error message to the effect that the modem is not detecting a dial tone. Same cable that works fine on the phone itself.
Can someone either help with an answer or direct me to a page with more detailed instructions than the "Help" file is providing?
John

I have the same problem. I thought I would begin to use my several years old Powerbook to send a simple fax. As it is I have to use my old G3 to fax. Even with Faxstf pro on I still can't get it to work. Fax STF says that the modem is only set to receive and I just cannot change it in the settings. I've trashed the preferences and the program. I am at a loss after having spent a day trying to figure this out. I am on a dedicated phone line that works just fine. I would really like to just simply fax from my powerbook G4. The modem is as follows:
Modem Model: LastDash
Interface Type: USB
Modulation: V.92
SKU Name: UCJ
Hardware Version: 4.0
Firmware Version: APPLE VERSION 2.6.6
Driver: InternalUSBModem.kext (v2.6.6)
Country: B5 (United States, Latin America)

Presario CQ 71 - Built in Webcam not detected under Windows 7 Professional - No HP-101 device

I have a Compaq Presario CQ 71 EB400. On this notebook I run both Windows 7 Home Premium 64-bits and Windows 7 Professional 64-bits to compare behaviour of apps and windows features in both environments.
Windows 7 Home on my HD C partition
Windows 7 Professional on my HD F partition.
The CQ 71 has a built in Webcam, that shows up under Windows 7 Home premium Device Manager - Imaging Devices (Cameras and Scanners) as HP-101, linked to the required drivers.
Under Windows 7 Home premium:
- The built-in CQ 71 Webcam is detected and operational - the HP-101 entry is present in Device Manager.
- Applications using a Webcam like Skype, Mycam, Manycom etc connect with the Webcam
- When I plug in an external Webcam, thet webcam is detected as well, drivers loaded etc.
Under Windows 7 Professional:
- The built in Webcam is not detected, in the Device Manager -Imaging Devices, the HP-101 Webcam entry is absent
- Skype, Mycam, Manycam cannot find a Webcam (also not when an external USB Webcam is plugged in)
- A plugged in external Web cam is not detected as an imaging device.
I use a Brother printer/scanner/fax machine, the Brother scanner device is visible as Imaging device in Device manager in both Windows 7 Home premium and Windows 7 Professional.
Other USB devices, portable disks, card readers etc seem to work OK in both Windows 7 environments.
The HP support pages provide information what to do when a internal Webcam is not detected; The recommended actions make no difference. Going back to a previous W7 Prof restore point is no option, as on the CQ 71 notebook the built-in Webcam never functioned under W7 Professional.
The major difference is that all Windows 7 Home Premium relatede system software resides on the C partition, all Windows 7 Professional system software on the F partition.
I'm looking for a way to kickstart the built in CQ 71 Webcam under Windows 7 Professional installed on a non-standard partition.
Your suggestions will be very welcome.
Jan Dijckmeester.

Hi again jdij,
It is good to hear back from you!
To enable your system to detect the Webcam in Windows 7, I recommend re-installing the original drivers and software that first came with your computer. This can be done by following the steps in this document on Using Recovery Manager to Restore Software and Drivers (Windows 7). To update the newly installed software, please follow this resource on Using HP Support Assistant (Windows 7).
If the webcam is still not detected, I recommend returning your system back to a previous restore point. This can be done by following the steps in this document on Using Microsoft System Restore (Windows 7).
Should the problem continue, I suggest performing a backup and recovery of your operating system. This can be done by following the steps in this resource on Backing Up Your Files (Windows 7), as well as Performing an HP system recovery (Windows 7). This should return your system back to factory defaults.
If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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M127fn phone does not give signal fax when pressing 1,2,3

Hi, I am Marc and I am new to this forum. Kindly excuse me of any wrong doing on a prior notice. Thanks! I bought the HP M127fn 4in1 unit one month ago and I am still not able to use this unit fully. On my old fax, Panasonic KX-FP342, when the phone rings and I answer, I can make a normal phone call or press the fax signal button to give a fax signal if it is a fax. However, If I do not answer, the panasonic unit picks up the line and gives a fax signal automatically after 5 unanswered ringtones. With the HP M127FN, I am not able to do this procedure. For description, I have the HP unit connected to the wall outlet and 2 phones in my house. One of the phones is connected to the HP Printer extension port and the second phone is connected to another separate socket ( to the same phone number ). When the phone rings for 5 times and I dont answer, the machine picks up the line and gives a fax signal automatically ( which is the normal procedure). But, the problem is when I answer the line. When I pick up the line and the caller asks me to give him a fax signal, I press 1,2,3 ( i tried this using the normal line and the extension line ) but nothing happens on both lines. So i appologize to the caller and ask him/her to call again which is really annoying me since I get around 10 to 15 faxes per day. I want the unit to answer automatically give a fax signal ( regardless of the caller's type ) after 5 ringtones and I want to answer the phone and be able to give a fax signal by myself if necessary. Fax answer type = automatic, rings type = all rings, extesion phone line = yes, rings to answer =5. Please Help!!!!

Hi , Welcome to the HP Forums! I see that your HP Laserjet m127fn phone, does not give signal fax when pressing 1,2,3. I am happy to help! According to page 48 of your printer's user guide: LCD control panel 1. On the product control panel, press the Setup button.
2. Select Fax Setup, and then select Fax Recv. Setup.
3. Select Extension Phone.
4. Make sure that the On option is selected.
With this setting turned on, you can alert the product to pick up the incoming fax call by pressing 1-2-3 sequentially on the telephone keypad. Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1-2-3 sequence. The telephone company service does not work if it conflicts with the product. 5. Press the Back button to return to the Fax Recv. Setup menu.
6. Select Answer Mode.
7. Select Fax/Tel, and then press the OK button. With this setting, the product automatically picks up all calls and determines if the call is a voice or fax call. If the call is a fax call, the product handles the call as an incoming fax. If the incoming call is detected as a voice call, the product generates an audible synthesized ring to alert you of an incoming voice call. 8. Press the Back button to return to the Fax Recv. Setup menu.
9. Select Fax/Tel Ring Time.
10. Select the number of seconds after which the product should stop sounding the Fax/Tel audible ring to notify you of an incoming voice call, and then press the OK button. Hope this information helps! “Please click the Thumbs up icon below to thank me for responding.”

Laserjet cm1415 will not stop showing "Incoming Call"

I have the fax setup in manual mode and it will not stop showing "Incoming call" on the panel even thjough there is no call comming in. Other than that everything works well. Any body have any ideas on how to get it off of that so the printer can go into sleep mode?
Thanks

The "Incoming Call" message is shown whenever we see a ring signal on the line, regardless of the fax receive mode.
If this message is showing up when no fax is being sent, then it means that there is noise on the phone line. You can contact your phone company to discuss options in reducing the noise on your phone line.
If this message is showing up with no phone line plugged in, then the modem inside the printer is detecting noise. It is possible that the internal fax parameters have become corrupt. If that is the case, then you can perform a "Restore Defaults" in order to reset them. Note: doing this will erase all of your settings. You can print out a configuration report before doing this so you can reset them. A restore can be done at the control panel by pressing [Setup] on the main screen (the button with the wrench on it), then select "Service" and then "Restore Defaults."
This is based on my own experience with the product.
I am an HP Employee.

Windows 7 Pro x64 does not detect HP Mobile Data Protection Sensor (accelerometer)

Hello there.
I installed win7pro x64 yesterday and already came across a serious problem that makes my way of using the notebook a bit dangerous for my precious data.
When I was working on HP-branded Vista 32bit (from recovery partition etc), there was a device called HP Mobile Data Protection Sensor together with HP ProtectSmart (or Protect Smart) software. In other words, the HDD accelerometer that parks HDD's heads when it "feels" it's falling or something, and software for it. It worked brilliantly.
Until I decided to install Win7... Then, surprisingly after a driver-install failure and taking a look at the Device Manager I noticed that there's no such device! I checked it three times, looked at every device's property, even reinstalled Vista 32bit back - it showed again - and installed Win7 - not detected again. There's nothing that has Device ID's HPQ004! I remember people saying that after fresh Windows install, there were 6 unknown devices or more. I had only 5. [Fingerprint device, 3x MemCard reader and IR receiver]. There was no accelerometer... Also, when I try to install the drivers/software, the windows pops up:
ProtectSmart Hard Drive Protection: with text Property.AccelerometerNotPresent
and then another one saying something like Features were not installed because of installation error or unsupported feature.
So now I'm stuck with a notebook that is unsafe to travel with, because the disk is no longer protected
I already installed all the drivers available from HP page, even downloaded newest ones from Intel (chipset) etc.
Is there a solution to this? Has anyone else encountered this problem?
Windows 7 is officially out and available as RTM version, not beta, so I think HP should open support for it and release new drivers for win7! And most importantly, fix this issue ...
This question was solved.
View Solution.

Well, thanks to myself, I fixed it. After some thinking I remembered that ACPI = BIOS-related. It appears that there is a problem with the newest (F16) BIOS.
F.16 changelog is below:
Version: F.16 A (26 May 2009) Fixes
Updates the Intel MRC Code to version 2.7.
Updates the Intel AHCI OP ROM to version iSrc 1.20_E.0012 11252008.
Updates the BIOS to support Microsoft Windows Vista Operating Systems with Service Pack 2 (SP2).
I went back to version F.14 and... boom! New (unknown) device found And guess what, it's ACPI/HPQ0004... So now my HDD is protected again ^^ yay!
I don't know which of these changes cause that, but it looks that that can be fixed.
I'll go back to F.16 again to see if the device will disappear and then contact HP support on that case.
EDIT: Well, F.16 breaks things again, so it's definetely a BIOS problem. Thanks for... umm... well... at least spread the word, guys I hope this helps if someone has the same problem.
Message Edited by dark_skeleton on 08-22-2009 07:08 AM
Message Edited by dark_skeleton on 08-22-2009 07:11 AM

My imac will not detect external monitor after recent update. Is there a way to fix this?

I have a VGA monitor plugged in to my imac using the VGA adapter to the mini-DVI. All was working well. Since I updated over the weekend, the computer will not detect the monitor.
Any ideas how to fix this?

Pcantin wrote:
I have tried another VGA monitor and that failed as well. Since you don't think the update was the cause, it may be that the adapter I am using decided to call it quits. I will see if I can find another and test that out.
I will look into the external drive idea as well.
Thanks for your help on this.
I didn't think about the adaptor, but you should at least visually inspect both the adaptor and the cable at both ends. If one or more pins got bent even slightly the connection might fail. The cables can also fail internally. Replacing the adaptor and cable may be the quickest thing to do initially. If you want to try to save money, first replace the adaptor, and if the problem persists, then go replace the cable (or vice versa).

WEB CAM IS NOT DETECTED

Last one month.. wn i opned youcam.. disply ths msg.. "NO WEB CAM DETECTED. TRY PLUG IN NEW WB CAM.. AND SURE TO ON YOUR INTEGRATED CAM.."" im unble to on during skype n also fb video calling.. what shold i do??

Hello @PARTHA_BISWAS ,
Welcome to the HP Forums!
I understand the computer is not detecting the webcam. I will do my best to assist you, but first I require the following information:
1. The computer's model number. If you require assistance locating this information, please reference this website: Guide to finding your notebook product number
2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system.
3. Does this occur on certain programs, or all programs?
4. Have you installed any new software or drivers on this computer, before the issue appeared?
5. Have you tried another webcam to see if one does work?
Additionally, if the issue just began occurring, I would perform a system restore. I want you to bring the computer back to the earliest restore point possible, in an attempt to dodge whatever caused the issue. Here is a document on how to perform a System Restore: System Restore
Mario
I worked on behalf of HP.

My early 2011 MacBook Pro says battery not detected and does not work with a new battery either. Works only with the charger plugged in.

About a year back i had replaced the MLB of my early 2011 macbook pro and it was all working fine. A month back my battery went dead saying "Battery Not Detected". I went to Ample technologies, Bangalore, India and gave it for diagnosis. Ample technologies are the authorized Apple support service in Bangalore, India. After 3 days and no phone calls they email me that "They feel that the MLB MIGHT be the problem and they want to test it by replacing the MLB and i have to pay for their testing". I had already spent 40k indian rupees ($700) less than a year back to replace an MLB and now they want to replace it again at the cost of 43k ($750) indian rupees. I have no idea what to do now. Spending 80k indian rupees ($1400) in less than a year to replace the MLB twice sounds unfair to me. Can someone help me out here ? Is there a valid warranty period applicable , since i have changed the MLB a year back ?

short of doing a SMC reset, you maybe at their mercy.
resetting the SMC http://support.apple.com/kb/ht3964
You can try yourself running the Apple Hardware Test- and see if it generates any error codes. Post the results
AHT http://support.apple.com/kb/HT1509

Canon MP560 Printer is not detected by System Preferences

Hi everyone,
I am using a 2010 Macbook Pro with OS X Version 10.7.5, I have had this Canon MP560 Printer for about 2 years now and it has been working perfectly until lately when it starts to keep on returning "a communication error has occured" whenever I tried to print something.
I have read through the forum and noticed that people have experienced the same thing as me.
So for me, I have tried the following solutions:
1. Checking if the LAN connection is working and printing the LAN test page from printer. It does print ad says that wireless LAN is enabled an active.
2. I deleted the printer and scanner from System Preferences and try to re-add it
3. Update my software
When I tried to re-add it, there is no printer detected. I tried doing the step-by-step that PAHU recommended that worked for some one but unfortunately it does not work for me. My printer still does not appear when I tried to look up a printer.
(Here is the step by step that I followed:
The printer component of the MP560 can take longer to appear than the scanner component. The scanner uses Bonjour to advertise itself on the wireless network, while the printer component uses a proprietary protocol called "canonijnetwork". If you select to add a printer and have the Default Add Printer view open, you will see the MP560 as Bonjour Scanner in the Kind column. But if you wait at least 15 seconds more, the printer should appear showing "canonijnetwork" in the Kind column.
If this printer component does not appear after 30 seconds maximum then it would suggest a problem with the printer driver installation. So open Finder and navigate to HD > Library > Printers > Canon > BJPrinter and trash the contents of this folder. Then download the latest MP560 driver via this link and run the installer. With the installation completed, try to add the printer again.)
Since I have tried these suggestions but still is not successful I wonder what's wrong with my Printer/Macbook and if there's any other way to add printer (using IP address for example ). If anyone could help me, I would really appreciate it.
Thanks!

Yes I can Ping the IP address from Network Utility.
Before, my Macbook couldn't even recognize the scanner, but now I can add the Scanner from System Preferences.
However, my printer is stll not detected. I am missing some sort of an application or something?

How to print fax call log on hp laserjet pro mfp m375

There should be a way to print fax call log on hp laserjet pro mfp m375. Not sure whether to go in "tools", "fax", "settings" or what! Can somebody please give me instructions ASAP. Does anybody else find HP's tech support - if your warranty runs out - to be terribly POOR. I've been trying to get an answer to this question for about an hour which I think HP should at least answer simple questions in hopes that the customer will want to continue buying HP products of which they will purchase warranty plans. So my next question is > are we supposed to keep a tech support plan on a product for as long as it's in service - 5 years or longer??? The 1st question is VERY important to me if someone would please answer. The 2nd comment/question is more directed to HP!!! :-) Thank you very much!
NEVERMIND!!! I finally found the answer to my fax question and got it to print. As for how long HP expects a customer to pay for warranty plans and why they don't answer SIMPLE questions without them, please answer if you are a representative of HP b/c I'm really disheartened with your service. Thank you.

Hi,
You may print the Fax Activity Log report by following the steps listed under the Print individual fax reports section below:
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=4337652&spf...
Phone or Chat support are available within the product warranty period or can be extended with a Care Pack or a Service Agreement, the HP websire and the forums are available for out of warranty users.
You may find amy avaialble support method listed below:
http://h20566.www2.hp.com/portal/site/hpsc/public/help/contactHP/home/?ac.admitted=1404750921744.876...
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Officejet Pro 8625 - Will not acknowledge incoming fax while in sleep mode

HP Officejet Pro 8625 - Will not acknowledge incoming fax while in sleep mode. The sender receives an error "no answer".
When I call the fax number, if I touch the screen it will wake up immediately to receive the fax.
Printing from the computer while in sleep mode works fine.
Please advise. Im missing important faxes and can only set sleep mode to a maximum of 15 mins, so I have an alarm set to touch my machine every 15 mins. sigh...
Thank you,

Hi Willia,
Welcome to the HP Support Forums! I see when your HP Officejet Pro 8625 enters sleep mode, you are unable to receive any incoming faxes. The senders will receive a 'no answer' error. I understand your printer will wake up from sleep mode if you send a print job.
First let's go ahead and make sure the OJ 8625 is plugged directly into a wall outlet, using a power bar or surge protector can cause the printer to lose basic functionality over time. To get a better understanding take a look here: Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
Now, I would like you to update your printers Firmware, click on the link below and follow the on screen instructions:
HP Officejet Pro 8620/8625 Firmware Update
Are you now able to receive incoming faxes when the OJ 8625 is in sleep mode? If not, I would like you to contact our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
I hope this helps!
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Photo Downloader does not detect Thunderbolt connection. Help!

I am using Bridge CS5.1 on MacBook OSX 10.8.3. I bought a Seagate Thunderbolt Adapter which works with 2.5" eSATA hard drives (Seagate Backup Plus). Instead of connecting a 2.5" eSATA to this Thunderbolt Adapter to my Mac, I am doubling this thunderbolt connection as a CF card reader by swapping the eSATA portable drive with a CF to eSATA Adapter instead. Photo Downloader does not detect anything connected through thunderbolt!?
When the CF card or portable drive is connected via the TB adapter, it appears in Bridge and Finder. The Canon's Image Browser (Memory Card Utility) detects only the CF card (not the portable drive) as a Camera and downloads the images from the CF card via the thunderbolt adapter with no issues. I would prefer Bridge to download the images due how the folder names are created by Bridge. (I have been using Bridge for few years now and dont want to change the naming convention. Can't seem to find a way for Canon to name it exactly the same as Bridge. It does YYYY_MM_DD amd I cant get rid of the underscores in Canon's software)
How can I get Photo Downloader (File: Get Photos from Camera...) on Bridge CS5.1 to detect the Thunderbolt connection as a Camera?
Excuse my messy desk, here's a pic of the set up with the CF card plugged into the CF to eSATA adapter : and onto the Seagate TB Adapter. and the TB cable goes into the Mac

It works perfectly well. My issue is getting Adobe Bridge 5.1 to recognise the CF card via thunderbolt in photo downloader.
Despite having bought a MacPro just a few months ago I still have no Thunderbolt connection so i can't confirm this.
I do know Photodownloader has not changed a bit since it was presented long time ago and definitively needs a lot of improvement.
It is very possible that Photodownloader is not capable detecting thunderbolt connections and Canon software doing so does almost proof APDL does not do so.
You can try to dive in the user library (by default hidden, use menu Go and press option to reveal it) and in the folder preferences find and delete the Photodownloader plist file manual.
restart photodownloader and try again.
The other option is to use a USB 3.0 or Firewire (both also pretty fast).
The third option is to use Bridge itself for renaming the files you imported manual. Using the sort order creation date and batch rename use the option for shot date (yymmdd-number or other info) and either organize with stacks or create folders.
There is also a nice app (not free but cheap called 'big mean folder machine" from the same team that offers 'A better finder rename'.
Both offer plenty of options that makes life easier, such as producing folders with specific naming and order in no time

Internal display not detected. "Detect displays" option now gone...

Hello!
My MacBook Pro will not detect any displays. After going to sleep a couple of nights ago, and bringing the computer out of sleep, the display would not turn on; even though I could hear the computer wake up and the fans turn on.
I hard-reset the computer and the display still would not turn on after the power down. Was able to connect to my computer through my wife's MacBook through "Share Screen", and everything is working except the display. I immediately backed up my data realizing the system was working fine (not a hard drive issue, hooray!) other than the display. I tried connecting my computer to an external display and did a restart with the lid closed and the computer would not detect the external either.
Through share screen, I then went into the Display Properties and to my surprise noticed that the "Detect Displays" button has disappeared! Furthermore, when I go into
"About This Mac > More Info... > Graphics / Displays"
Nothing is listed for the screen! On my wife's MacBook it lists the LCD's resolution and other information, but not on mine. Also, under "Display Connector", hers says "Status: No Display Connected"; where as mine says nothing at all, its blank underneath the words "Display Connector".
I reset the P-RAM and that did not help either. If I could I would do a fresh install of OSX, but I can not see the screen so I can do that either.
Is there any way I can reset the computer by any other means?
I also don't have an issue with taking this computer apart, as apple care is expired, and I've done my fair share of take aparts before.
Once again, the computer is starting up and working, but the screen is not being detected or turning on. Everything else works. I called apple and they wanted me to pay $50 for an over the phone troubleshoot, or to take it in to the apple store (an hour away from here) and possibly pay $300 for it to be fixed. AHHHH!
Thanks.

OK, I am confused...can you see an image on an external display or not?
The torch/flashlight trick will tell you if the backlight is out and you are still getting an image and it is a display problem. Although dead backlights are less of a problem with the LED backlit displays.
In your last post you say "If I could at least detect an external...", this leads me to believe that you are not able to detect an external display. With this assumption, it looks like the video card, which if memory serves me correctly is on the MLB and would require replacing the MLB.
If you are able to get an image on an external display, then we are back to the display as the problem.

CNG not detected in fax call

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