Color ipod broken ?

I am looking for help. My son's 20gb color ipod stopped working. I tunes does not recognize it when it is plugged in on the USB. The ipod screen shows a black/grey charging type icon that briefly flashes or a frown face ipod and triangle. After looking at discussions, I have tried re setting several times, & downloaded updated software for ipod and itunes. When I get to screen that offers restore option,the window is greyed out and I cannot click on either option of restore or update. I tried charging through the AC outlet to be sure the battery was charged. I also tried to get it into disc mode with no success. Am I only left with sending it back ? It is less than six months old ! He did not drop it or misuse it.
Thanks in advance for reading a long post but I wanted to include that I had tried all the typical stuff w/o luck.

Carl: I have been reading a lot of the discussions and notice there are a number of you out there in cyberspace trying to help out those less experienced. I notice the tone of your notes and advice is patient, too. That is hard to convey in written text, but you and others do it. Because ipod problems are so frustrating and it is a 2 hr drive to our local genius store, you and your cohorts are really appreciated. I hope others join in reminding you of that sometimes.
Happy new year.
M

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