Comments on documents are duplicated when saved in SharePoint

Greetings,
We are using Office 365, two colleagues of mine are working on a document that has been around for sometime. They have uploaded the document to Sharepoint and whenever the two of them work on the document and leave a comment for the other person on
the Word document and save it for the other person, the comment seems to duplicate. There will be instances when the same comment appears 8-10 times.
I looked for topics on this issue and could not find anything.
Any help would be greatly appreciated.
Thank you,
Sayeed

Hello,
Check the friendly name in the following Identities key - HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Identity on the users machines. Make sure that is correct
and matches their display name.
If that does not resolve your issue I would recommend opening a support ticket so we can troubleshoot the issue further.
You can open a support ticket by going to
http://support2.microsoft.com/gp/offerprophone/en-us?ln=en-us&x=7&y=11
and clicking on the Get Started Button.
Thanks,

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Comments on documents are duplicated when saved in SharePoint

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