Commerce item in the order got deleted

Hi,
We have a production issue like customer placed an order and our fullfillment system which is a atg scheduler which invokes the order object and create flat file and send it to external system and while order loading we are missing the product information.
We use the getOrderManager().loadOrder() to load the order during the load we got pipeline errors like failed in setCatalogRefId and orders lost the commerce item information from DB for some of the order.
Did anybody faced this issue before if yes how you fixed this issue.
Thanks,
Tijomon Mathew

ATG OOTB checks for user catalog and only allows you to order products in user's catalog. If you are calling OrderManager.loadOrder() from a scheduled service most likely it's finding the product out side user's catalog and hence removing it from order. If you want to load order from scheduler service use repository query (OrderRepository.getItem(pOrderId)) instead of OrderManager.loadOrder()

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Commerce item in the order got deleted

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