Communicate with SAP by email

Sure, the title is strange,
but my customer want to do the following process : an collaborator who receives an email in HTML format may accept or reject a request, the response must arrive in SAP to continue the process (workflow). Of course the collaborator shall not authenticate to the SAP system. Have you ever had this type of application and how to cope ?
In SCRM I think it's standard, but in ECC6 no, I'm wrong ?
I had the idea that CAS should be able to receive an email from there I can parse a header encrypted. But at the level of security is it admissible?
Thanks for your help.

Have you done any research yourself?
It should be feasible to trigger a workflow in SAP from an incoming email. Not sure about the authentication. Related SDN post:
Workflow to meet business scenario.

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