Communicate with your service people

This 'service' is beyond unacceptable. Saturday 2pm the TV service went out, called in, was transferred 3 times, got tech support, they were unable to get it to reset. Called back and got transferred 3 times again, then to another tech support person, also unable to reset the signal. Told me I had to be transferred to get an order number and then bring the top box to the nearest store to exchange it. Got transferred to billing who didn't know anything about an order for an exchange. I asked to speak to a supervisor andBrandon(around 4pm) in billing stated "You don't need to talk to a supervisor. Titles don't mean anything. We all have the same training". When I asked again to speak to a supervisorBrandongave me an 800 number for tech support and hung up. I called back and got a service person named Dave. He told me to go to the store to exchange the top box, I didn't need any order for that. I went to the store and they asked for my order number. The store person did exchange the box, told me to let it set up and gave me a 'direct' service number to call if the set up took more than an hour. After an hour of stalled set up I called the service number and was asked for my activation code. No....I was not given any activation code and there was no code on the invoice/receipt from the store. And...to boot...I got an email at 445 asking me to confirm my order for 2 dvd rentals at $16 each....no...I didn't order any dvd rentals. The last guy told me there was someone scheduled to come out to my home to fix the problem on Monday....funny...I work on Monday....I wonder when they were planning on coming to my home....no...I have no other information from Fios. I will be filing a formal complaint to Fios and the BBB and Consumer Affairs. Beware their bad service!

Since we haven't heard back from you or have received a form submission as requested on your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
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Similar Messages

Since you don't allow emails any more – I suspect because of the numerous complaints with your service and the way you treat people that you don't want documented, I am calling and I want this call recorded for future reference. I have been a long time fa

Since you don’t allow emails any more – I suspect because of the numerous complaints with your service and the way you treat people that you don’t want documented, I am calling and I want this call recorded for future reference.
I have been a long time faithful customer of vzw and although the past year I have been late on payments many times and really couldn’t afford your exorbitant prices for services lots of other companies offer sometimes three times cheaper than what you charge, I have hung in there trying my best to meet my obligations.
This month has been no exception. You don’t know the background; the whole story of people’s lives. I know you could care less because all you care about is the profit-the money that comes in.
I was told when I agreed to pay my bill on the third per the recorded message that I had 14 days to pay…you cut me off anyway. The phones are not the tissue; your suspending my service means I cannot work. I may lose my job…how do you justify that? In any case? The least you could do would be to keep 4986 on and cut the phones off. But no. You refuse to compromise and meet the basic needs of your customer. What does that say about your company? I tried to call back on three separate occasions to tell you I couldn’t pay because of unexpected expenses but couldn’t get out of the automated system…sadly couldn’t get to a real person which also speaks volumes to me.
All this tells me this is a company I don’t wish to be affiliated with any more. As soon as I can, I will discontinue service with you…I know you could care less. I will honor the remaining portion of the contract but that’s it. You don’t deserve my business. I am a good, hardworking person who, at the sacrifice of myself and my needs, always pays her bills…albeit late at times. I realize others tell you stories and lies to justify themselves. That’s not me. If you knew what I had been through the last 7 yrs you would marvel that I am still on my feet…don’t judge too quickly. You could be wrong…and in my eyes you are by doing this to me.
God will see us through this extremely scary time of that I have no doubt. No thanks to your company and lack of understanding and mercy. I am doing the best I can. Sadly you are not.
See I have choices. MANY choices of providers for services you offer. I don’t have to be treated like this. I don’t have to succumb to your coldness and callousness. I intend to choose better (and cheaper). If your company doesn’t get the “people factor” back you will be sorry.

Problem here is you admit you cannot afford the service.
And you want to blame Verizon for losing a job because you have no cell phone.
If your job depends on that phone I would pay it on time every time if you need a job to pay your bill.
No other service is going to treat you any different. And if you cannot afford Verizon's monthly invoice how are you going to afford new devices, activation fees, possible security deposits on any other cellular carrier? You can't.
Also if you made an arraignment to pay and then decide you cannot do so, why should Verizon extend you service or credit, or why is it you want to use the service and data and not pay for it as agreed.
Get a prepay phone. Its evident the cost is too high for you to afford on post pay.
Good Luck

HT1338 when I try to print, I get this error message "Communications Failure: The computer is no longer able to communicate with your printer. " followed by intruictions to turn off the printer and check connections etc. I am using an HP Officejet 6500 70

when I try to print, I get this error message "Communications Failure: The computer is no longer able to communicate with your printer. " followed by intruictions to turn off the printer and check connections etc. I am using an HP Officejet 6500 709e, connecter wirelessly

I'm using a mac (OS X - snow leopord) and am printing over the network (wirelessly).
HP Photosmart Premium Fax All in One - C410a
I was only able to print one page and then both my printer and my computer would display an error message about the printer's inability to print. Since then I've been able to resolve my specific problem.
I
1. uninstalled HP from my computer (checked to ensure that my printer was no longer visible in my printers and the HP Utility software was nowhere to be found),
2. grabbed the software/driver update from Aug, 2010,
3. installed the Aug, 2010 update, and my problems seem to have been fixed.
This is where I got my 2010 update from (obviously you should get the driver/software applicable to your OS and specific printer):
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-85379-1&cc=us&dlc=en&lc=en&...

Communication Failure: The computer is no longer able to communicate with your printer.

Hello, I have a HP Officejet J6480 All-in-One printer. When I try to print, I receive this error message:
"Communication Failure: The computer is no longer able to communicate with your printer. Turn the printer off, check your printer connections and check for printer errors, and turn the printer back on."
I am using a Mac PowerBook G4, OS v10.5.7. I have tried the following:
-- rebooted my Mac
-- turned printer off/on
-- rebooted wireless router
-- tried to print using USB cable.
I continue to receive the same error message. Helllllllllllllllp!!!!
A couple of other things I need to mention: I bought this printer in June and have been able to print just fine since purchasing
this printer. As recently as Friday, July 3, I was able to print and printed 6 or 7 pages then. This is CRAZY!!!!
Thanks.
Barb
Message Edited by BarbNPhx on 07-05-2009 10:55 AM

I'm using a mac (OS X - snow leopord) and am printing over the network (wirelessly).
HP Photosmart Premium Fax All in One - C410a
I was only able to print one page and then both my printer and my computer would display an error message about the printer's inability to print. Since then I've been able to resolve my specific problem.
I
1. uninstalled HP from my computer (checked to ensure that my printer was no longer visible in my printers and the HP Utility software was nowhere to be found),
2. grabbed the software/driver update from Aug, 2010,
3. installed the Aug, 2010 update, and my problems seem to have been fixed.
This is where I got my 2010 update from (obviously you should get the driver/software applicable to your OS and specific printer):
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-85379-1&cc=us&dlc=en&lc=en&...

Not all of my photos upload to my website when I publish it. when my site finishes publising I get an error that says, "There was an error communicating with the FTP server. Try again later, or check with your service provider."

Not all of my photos upload to my website when I publish it. when my site finishes publising I get an error that says, "There was an error communicating with the FTP server. Try again later, or check with your service provider."

I am publishing directly to an FTP server (option 1). Is this the optimal method or should I be publishing to a folder and then (how do/would I?) publish to my hosting domain?
I'm wondering if this has really anything to do with the publishing process, or whether it just has to do with the photos and/or the photo albums. I've deleted the photo albums with the missing pictures from my site on iweb thinking a file might be corrupt. (I'm getting the albums from iphoto -- drag/drop method into iweb) I then replaced these albums with the same albums as the previous ones from iphoto and then published my site again -- and the EXACT same photos were once again missing in the NEW albums as were missing in the old albums...
Maybe it is a publishing issue, or it could be a photo/file issue. However, these albums aren't very large -- the largest containing 135 photos --
Please! if you have any suggestions or ideas as to what is happening I would be greatly appreciative!
I'm pulling my hair out here trying to diagnose the problem...

Trying to publsh changes to my website. I get a message "There was an error communicating with the FTP server. Try again later, or check with your service provider." I did, and all my settings are correct, but still cannot publish

Trying to publsh changes to my website. I get a message "There was an error communicating with the FTP server. Try again later, or check with your service provider." I did, and all my settings are correct, but still cannot publish.
Any other ideas?

Most likely you are suffering from a bug in iWeb that doesn't let you publish websites if an image you have added to your site begins with space. You can either search for that image and remove it.
<Link Edited by Host>

Publish error There was an error communicating with the FTP server. Try again later, or check with your service provider.

OK! So I got everything filled out right to publish my iWeb site with iCloud now but after it looks like everything is fine this error pops up REPEATLY!:
PUBLISH ERROR There was an error communicating with the FTP server. Try again later, or check with your service provider.
Is this an Apple problem or with my server Netfirms???

Yeah no sorry not the answer. I have my own online hosting unlimited space and bandwidth.
It seems to be linked to teh podcast image. It's very strange...

VIPCA problem: PRKH-1010 : Unable to communicate with CRS services.

I have installed clusterware across 2 nodes recently in a virtual environment. I have been following a guide on how to do this and everything has gone as expected apart from when i try to run VIPCA manually (as detailed in the guide). When trying to run VIPCA on node 1 i get the following error:
C:\Documents and Settings\Administrator>cd c:\oracle\product\10.2.0\crs\bin
C:\oracle\product\10.2.0\crs\BIN>vipca.bat
PRKH-1010 : Unable to communicate with CRS services.
[OCR Error(Native: prsr_initCLSS:[21])]
PRKH-1010 : Unable to communicate with CRS services.
[OCR Error(Native: prsr_initCLSS:[21])]
PRKH-1010 : Unable to communicate with CRS services.
[OCR Error(Native: prsr_initCLSS:[21])]
C:\oracle\product\10.2.0\crs\BIN>
I was wondering if anyone had experienced the following error before and might be able to shed some light on why I am receiving it and how to resolve it to get VIPCA to run properly.
Cheers Edd
Message was edited by:
user601455

Followed a metalink note which told me to use opmd.exe to set all the services created by oracle to manual. this utility also created a new service - Oracle Process Manager, which i take it controls all the other services that clusterware uses.
This is working fine however the OracleCSService is unable to start, it simply hangs at 'starting' and doesnt do anything from there... this i think is the route of my VIPCA problems, so if anyone knows how to sort this out that would be great.

HT1366 I thought my product was already registered with your service. My laptop was stolen, how else may I provide my serial number if I do not have my computer any longer.

I thought my product was already registered with your service. My laptop was stolen, how else may I provide my serial number if I do not have my computer any longer.

If you registered it in https://supportprofile.apple.com/ you can log in there with your Apple ID and find its serial number.

I received this error today "unable to communicate with locator service to retrieve available files"

We use CSM to push out IPS updates and we recieved this error when we tried to manually retrieve the IPS update from Cisco.com. I wonder if the CCO server is having issues again because this happened last month when it rejected requests for updates. We did recieve the same error "Unable to communicate with locator service to retrieve files." at that time as well. Has anyone else experienced this problem?

This error is usually due to problems with the CCO server. Are you able to ping www.cisco.com from the CSM server? What ip address does ww.cisco.com resolve to? The problem could be a transient issue so do you get the same error if you try the IPS update again?

PRKH-1010 : Unable to communicate with CRS services

I am getting the following error message on rac1 and rac2 while manually invoking VIPCA to update the virtual ips for cluster nodes:
[root@rac2 bin]# ./vipca
PRKH-1010 : Unable to communicate with CRS services.
[OCR Error(Native: prsr_initCLSS:[21])]PRKH-1010 : Unable to communicate with CRS services.
[OCR Error(Native: prsr_initCLSS:[21])]PRKH-1010 : Unable to communicate with CRS services.
[OCR Error(Native: prsr_initCLSS:[21])]
Any help is much appreciated
Thanks
Yuvi

Hello,
Did you change the hostname after installation?
Thanks,
Sarab

./vipca Unable to communicate with CRS services.....

Hi,
crs version=10.2.0.1
OS version=Linux
I am getting following error when running .VIPCA
root$./vipca
PRKH-1010 : Unable to communicate with CRS services.
[OCR Error(Native: prsr_initCLSS:21])
PRKH-1010 : Unable to communicate with CRS services.
[OCR Error(Native: prsr_initCLSS:21])
PRKH-1010 : Unable to communicate with CRS services.
[OCR Error(Native: prsr_initCLSS:21])
Thanks,

Hi Mohammed,
Did you change hostname after install RAC?
Research:
page 5-9 of Oracle 10g RAC Administrator's Guide, Oracle specifically stated to not change the host name after the install.
The hostname becomes a part of CRS configuration, so changing the host name is not allowed.
To change hostname in RAC environment reinstall CRS...
Regards,
Rodrigo Mufalani
http://mufalani.blogspot.com

"Test Error" - "raise the issue with your service ...

Help!
I have had performance problems on my broadband for quite a while but not been able to progress. The usual number based test from BT says we should get between 4 and 7 mbps. In reality we struggle to get 2 mbps, frequently lanquishing at 1.5 mbps.
I have been onto http://speedtester.bt.com/ to get analysis on the line (previously having had problems with our profile) but whenever I try to run a test (over several weeks) I now always get the reply:
The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.
Following up on this with the Indian call centre was an exercise in futility, they just couldn't understand what I was talking about and just wanted to follow the usual script for speed problems. The last time I tried they said they'd found an error at the exchange which they would fix shortly. The result of the "fix" was that our phone and broadband disappeared for 4 days and resolving this came with the usual threat of charging us £99 is the problem wasn't BTs fault. The fault was fixed without any explanation but subsequently I've been reluctant to follow up the problem through this route.
I don't know how to go about getting someone to fix the problem without being able to run the speed tests that BT will accept.
I would greatly appreciate some assistance from this usually very helpful group.
Thanks,
Andrew
Solved!
Go to Solution.

John,
Thank you for answering.
The details from my ASDL statistics are below. I cannot provide a BT Speedtester result - this is one of the problems I was raising. I have done a quiet line test and there is no noise. I don't have an internal master socket; I have an external grey box from which a number of wires run to various sockets.
Thanks,
Andrew
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 16:42:25
Downstream:
4.063 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.6 dB / 20.0 dB
Line attenuation (Down/Up):
44.0 dB / 25.0 dB
Output power (Down/Up):
20.1 dBm / 12.4 dBm
FEC Events (Down/Up):
4667988 / 202
CRC Events (Down/Up):
4713 / 192
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
86618 / 162
Error Seconds (Local/Remote):
33661 / 5662

Which Port used by Integration Builder to communicate with JMS service

Hi,
Anybody know which port that used by Integration builder to communicate with JMS service in XI server in order to activate changes list.
Thank you and Regards
Fernand

The main cause is not the communication problem between Integration builder and JMS provider but the inconsistent SLD contents.
Now i can activate my object in the integration builder. see SAP Notes 764176
Best Regards
Fernand

Communicate with ICF services through java(servlet)

hello,
i'm trying to interrogate an ICF webservice through jsp , but it doesn't work .
i can't interrogate the webservice through ajax (xml httprequest) since it's a not a cross-domain object.
so i'm pushed to use a servlet as proxy to retreive de xml result from the ICF webservice .
is there some kinda restriction when you call the icf webservice from a serverside language ..?
or a special API ?
looking forward to receiving help

- When we are logging in to Oracle cloud on browser and execute the Oracle cloud RESTful service in another tab of same browser, we are able to get the result. But when executed the same RESTful service from a different browser or java program we get internal server error.
- After investigation, we found that when user logs in to oracle database cloud, a cookie is set in browser with name s “OAMAuthnCookie_cstest-domo.db.us1.oraclecloudapps.com:443” and value as some random token. This cookie is passed in the subsequent requests to the RESTful Service calls when using same browser and as a result, we are able to get the results
- In the Java program, we copied the same cookie with random token in the HTTP Request header and we got the proper response from REST APIs.
- It seems that this cookie is created by an Oracle Middleware tool/server called as OAM – Oracle Accounts Manager, which sends the authentication token after successful authentication and creates the cookie.
- We found that the cookie that OAM creates on authentication is exactly in the same format i.e. ‘OAMAuthnCookie_cstest-domo.db.us1.oraclecloudapps.com:443’. So, we are guessing that Oracle cloud uses OAM for authentication. Please refer to following link for same : http://docs.oracle.com/cd/E14571_01/doc.1111/e15478/sso.htm
Can anyone please suggest:
1. How to provide authentication to Oracle Cloud REST APIs from java program?
2. How to pass the username and password in Java code to OAM (or how to communicate with OAM using Java) so that we can receive the unique token from OAM. We can use the token in the further requests? 3. Also in Oracle cloud white papers , it is mentioned that they support OAuth2.0. But we didn’t find any URLs for same. Can anyone please confirm?
Thanks
~ Neeraj Girolkar

Communicate with your service people

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