Community Help download hangs indefinitely

I can't seem to get local help to work. Whether I click Download from the General tab or Update from the local content tab, it just hangs indefinitely. I literally left it overnight and it just kept showing the "working" popup but nothing was downloaded or even begun. So I agree, local content seems non-existent. (I'm on Mac OSX Lion).

Hi, billkalpak,
You can find out how to fix this at the following forum thread:
CS6: Adobe Help Manager - PDF download/extraction error
Hope this helps.
Kirsti
Community Help & Learning team

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Search Function does not work in Community Help

Thanks in advance for anyone that can help.
I use the Adobe Master Suite and have enjoyed the Community Help Application/Client. I could do online searches for information with no issues. In checking were I stood as far as offline documenation, I decided to download all of the Suite Documentation through the CHC Perferences through the Updater Settings and doing a manual download. I believe (though not positive) is when my problems began.
First, I have a MacBook Pro runing OSX 10.6.8 with FireFox Browser 9.01 (not sure the browser information is needed). Adobe Community Help Version is 3.5.0.23 and the Adobe AIR application is version 3.1
At this point I am able to view the online help files in the main viewing screen. However, when I try and do a search, nothing shows up excpet a little dynamic clock icon showing that it is working and eventually it comes back with a dialog that says: "An unexpected error has occured. Please try your search again."
Here is the screen shot before the search:
And here is the image after trying a search:
After several attempts to fix this myself, I am not asking help on the forum. The last attemp I made was to
- Uninstall AIR using the uninstall app under Applicaitons/Utilities/Adobe AIR Uninstaller.app
- Deleted the folder "user"/Library/Preferences/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
- Running the AIR installer (I downloaded the most recent version): Adobe AIR Installer.app
- And then running the Adobe CHC help application directly: Adobe Help.app
If I set preferences to open up in a Browser, that works just fine yet would prefer to use the CHC interface.
Thanks in advance for any help including pointers on how to dig myself out of this hole I seem to be in.
John
ADDED EDIT: When I click the OK button on the error dialog, the main view window again shows the Adobe help information as in the first image.

There is a thread on the topic on the Photoshop forum: http://forums.adobe.com/message/4124703#4124703
Strange, it works in CS4
But you guys are able to go to http://help.adobe.com/en_US/photoshop/cs/using/index.html right?
It might be useful to know that you can set Community Help Sites as a search engine in your browser (it should offer you to register itself as a search engine, while Safari users have to add Glims to add additional search engines.) http://blogs.adobe.com/communityhelp/2009/01/opensearch_plugins_available_f.html

New update for Community Help application - version 3.5 now available

Hi: just a quick announcement that the engineering team has released version 3.5 of the Adobe Community Help application. This update is a very significant release that directly addresses a lot of the feedback that we’ve been hearing from the community. The most significant changes include:
Feature
Benefit
1.
Tabbed Browsing
Ability to open multiple pages   from multiple sources simultaneously
2.
Favorites/Bookmarks
Ability to bookmark your   favorite URLs; note: we prepopulate a set of suggested bookmarks for you   based on the products you have installed. Users can of course   add/edit/delete any bookmarks that they choose and can organize them via   folders, etc.
3.
Search/Browse History
Ability to view previous pages   browsed or search results (including previously used filter options, search   collections, online/offline search status, refinements, and more).
4.
Flash Platform ASLR
Ensures developers only   have to download one copy of the ASR and not separate, multiple copies for   Flash vs. Flex, etc.
5.
Revamped local content   download workflow
The entire local content   download workflow has been reworked! We have removed the pop-up dialog   box and moved the “content update” notification to the footer of the app as   well as the homescreen. This ensures an uninterrupted workflow for   users who simply want to access content first and foremost.
6.
Performance improvements
The team has worked especially   hard on improving the start-up and browsing performance by consolidating a   number of disparate server calls into a single initialization service that is   only performed at launch. This enables us to cache a number of assets   and reduce network calls/dependencies.
7.
Silent application updates
Similar to the changes in the   local content download experience, we have also revamped the update   experience for the application itself! Going forward, app updates will   be downloaded in the background without interruption to the user workflow.
8.
Set-and-forget search options
Search options are now sticky   from session to session – for example, if you check the Search Adobe   Reference check box for Photoshop, the CHC will remember those options   the next time you open the app. This applies to refinements too.
9.
Much more!!
Minimize to sytem tray (for PC   users only); upgrade to Flex 4.1 and AIR 2.5; and many, many other   enhancements, fixes, etc.!
Note: many of these features were part of our earlier 3.4 release – as some of you know, we had to pull down that release shortly after launch due to server/hardware issues. So only a few users were able to update at the time. CHC 3.5 is now a general release that will support all users and has been extensively tested to ensure robust performance and stability.
To update your app, simply open the Community Help application from your hard disc or visit our download page on adobe.com:
http://www.adobe.com/support/chc
Please leave your comments/feedback here in this forum -- and feel free to spread the word!

Hi Mark!
I need to install latest Adobe Community Help silently to our corporate desktops. Are there any command-line syntax to do this and where I can download installer package?
Thanks.
BR,
Teijo

Error message in trying to use local content in Adobe Community Help of Flash Builder

Hi,
I have set my Adobe Community Help application preferences of Flash Builder to 'Display local content only'.to Yes.
I also disabled my internet connection to use local help content only.
I get the following error message when trying to access any of the links from Help home page.
To view the requested page, connect to the Internet or deselect "Display Local Help content only" in Preferences.
I understand this is due to all the links point online HTTP urls.
But why cannot the local help content be accessed when it is already downloaded to local and the 'Display local content only' option is set to Yes?
This saves me a lot ot time otherwise using Adobe Community Help is painful even for a short period of time.
Thanks,
Ram Manoj Kongara.

Hi, Ram -
To help troubleshoot your problem, can you please do the following:
In the Adobe Community Help application, go to Edit > Preferences.
Select Local Content.
The list of Help packages downloaded locally appear. Make sure that the status of every Help packages reads “Current”. If the status of a Help package reads "Out-of-Date”, select that Help package, and click Update to download the latest Help package. Note that to do this, you have to be connected to the Internet. Once you fully download the Help packages to your desktop, you can access Help offline.
One other thing that I would want you to check is the Adobe Community Help Client version that you are using. To check that, in the Adobe Community Help application, go to File > About Adobe Help. The build version should be 3.2.0.610.
Let me know if this helps. If the issue still persists, we can investigate further.
Thanks,
Mallika Yelandur
Technical writer, Adobe Flash Builder

Create materialized view log with rowid hangs indefinitely..

Hi
create materialized view log on advice_note with rowid;
This stmt hangs indefinitely...
Help needed in resolving this issue
Rp

i have resolved the issue myself.
Found out the sessions that are locking the object , killed all those sessions & pids.
Rp

Lightroom 3 upgrade to LR4 not registered in Community Help

I recently upgraded my copy of Adobe Lightroom from v3.6 to v4.2. After verifying the new install was working properly and converting the catalog I uninstalled v3.6. When I go to help in the Lightroom menu the Community Help application starts in its own window and displays help for version 4 in its right hand conent window as it should. However the left hand search pane displays "Search Bridge Content" - not "Search Lightroom Content" - in its search term entry box. The content choice pull-down menu next to the search term entry list Adobe Bridge CS5, Photoshop CS5, and Lightroom 3 (no longer installed), but NOT Lightroom 4 (currently installed). Similarly the Community Help home page lists Photoshop CS5, Bridge CS5, and Lightroom 3, but not Lightroom 4. How do I remove the old reference to Lightroom 3 references from both the "search help content" selection menu and the Community Help home page and replace it with Lightroom 4 as currently installed?
In a second issue, attempting to sign-in to my Adobe ID account through the Community Help Account menu fails even though the ID and password supplied are correct. After entereing my password and pressing "Sign In" the dialog box gets stuck on the screen with nothing happening, requiring me to close help and restart it to move on.

Further complications .... after posting my first message I did some more searching which lead me to the Help Manager download page at http://www.adobe.com/support/chc/. Following the instructions I selcted the pull down for the product, exanded the list with the "more products" link, chose Lighteroom, and clicked the install button. Cliucking "Lightroom Help..." in Lightroom's Help menu now brings up Lightroom 4 instead of 3 BUT it is displayed in my browser, not the help viewer application where help was previously displayed. Further, my help menus for installed applcations Photoshop CS5.5 and Bridge CS5 are a) displaying online help instead of local help; and b) displaying help for CS6 instead of the installed CS5 versions as it should. There are no CS6 applications installed on the system.
The link in your reply does not download the configuraqtion file. Instead it opens the XML source code for the file in my browser. I have copied the complete XML code into a new text file, named it Lightroom_4.0.helpcfg, and saved it into the directory you specified but there is no apparent affect.
BTW, OS is Windows 7 32-bit. The application that opens when selecting "Adobe Help" from the Windows Start button application menu now identifies itself as "Adobe Help Manager 4.0.0.244" I believe previously it was the Help Viewer version 3.5.4 if memory serves. The Accessability Mode option settings that were previously avaiable in the application's General Settings page the allow one to choose between opening help in the Community Help application or in the browser are no longer there.

Community Help program ignores new PSE 12 installation

after uninstalling PSE 10 I installed PSE 12 & Premiere Elements 12 on my notebook (WIN 8.1)
for offline use the Adobe Community Help offers only the contents for PSE 10 and Premiere Elements 10 (was never installed!!)
as dowloadable files, the new insttalled 12 versions seem to be ignored.
Is it poosible to update the community help software or should I try to un- and reinstall it?
Frank

(sorry if my question was unclear, english is not my native language)
my problem is NOT downloading or opening any pdfs,
Then using the help function in pse without permanent internet connection, it is possible to choose usage of "only local contents" in the pre-settings for help. When the computer is online, the selected contents will be downloaded and updated automaticly by the community help tool.
It works, but the problem is that the adobe community help tool only offers the WRONG contents (old pse version). So I think about reinstalling the help-tool
<moved by mod from downloading,installing,setting up - kglad>

How to update Community Help Client?

On one of my PCs, the Community Help Client was updated to a version which (finally) supports Ctrl+F. However, my other PC is still on the old version and I can't find a download package / update site that would help me update. Any hints?
Thanks,
Borek

You can update it from here: http://www.adobe.com/support/chc/
Stephen

Adobe Community Help Search - Unexpected Error?

Adobe Photoshop Elements version 9.0.3, Win7 64bit
When I launch Photoshop Elements Help and arrive at Adobe Community Help and then enter any word in the Search box (upper left), there is no response for several minutes, then this appears:
(An unexpected error has occurred. Please try your search again.)
Can anyone suggest the cause, and perhaps a solution?

The cause is that the help files aren't in that location anymore. The workaround would be to download the pdf files, which you can find here:
http://forums.adobe.com/thread/992825?tstart=0
and use those instead of the in-program links.

Updating Adobe Community Help files fails every time after starting

Hello,
I e.g. go to «Support Center for Photoshop» from the menu within the app. Adobe Community Help starts up and tells me theres new content, do I want to download that. It seems to start the dl just fine, then reports an error «16882» (if I'm remembering it right).
Why? We have very fast very broadband internet connection and I use a 2011 27" iMac with max Gig RAM installed.
Any hints there would be appreciated.
Thanks!

Thanks, Mister Kapoor,
that solved my problem!
All the best to you, sincerely,
Olaf Mueller
Mit freundlichen Grüssen,
Olaf Müller
COMPLOT AG Multimedia Project, Gerberngasse 44, Postfach, 3000 Bern 13
Tel. ++41 31.313 30 33
Fax ++41 31.313 30 39
[email protected]
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Am 24.04.2012 um 12:30 schrieb Arpit Kapoor:
Re: Updating Adobe Community Help files fails every time after starting
created by Arpit Kapoor in Downloading, Installing, Setting Up - View the full discussion
Seems Adobe Air or Cummunity help has gone cprrupt. Lets follow the below suggestions:
Step 1: Uninstall adobe air from Utilities and re-install the latest adobe AIR from "http://get.adobe.com/air/otherversions/"
Step 2: Follow "http://kb2.adobe.com/cps/842/cpsid_84215.html" and re-install the Community Help Air application.
Step 3: Restart the machine and launch adobe Community Help and try to install all the updates and check if it works fine.
Hope that Helps!.
Arpit
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ITunes Downloads Hanging & Freezing

We seem to be experiencing difficulties when downloading music from iTunes on multiple of our workstations. When a user signs onto their personal iTunes account and tries to download songs they have previously purchased, the download begins, but shortly into the download (1-5 MB), the download hangs, and the time remaining counter begins to increase. After 30-90 seconds, the download then resumes, the song starts to download again, but it then hangs again. The download does eventually complete, but the total download process takes 3-5 times longer than it should (with multiple freezes).
I've noticed this issue mainly with our Dell Precision workstations with Broadcom NetXtreme 57xx Gigabit Controller. When uninstalling Symantec Endpoint Protection, the downloads still experience issues. We're running the newest BIOS on each workstation, have downloaded the latest version of iTunes, and have updated the network adapter drivers.

I am having the same problem with 8.2.1, which seems to be related to whether my iPhone is connected or not. If my iPhone is connected, it hangs, regardless of whether it is connected upon startup, application launch, or connection after the application has been launched. When I open the "force quit" window, I can see iTunes' status change to "not responding" when I connect my iPhone.
I trashed all my preferences, even went so far as to trash iTunes 8.2.1 and reinstalled 8.2, but it didn't help. Trying to install an even earlier version of iTunes won't work either, because the earlier versions can't find my iTunes library.
I wish that Apple would provide a customer service/support line for downloads and updates of its own software.

Adobe Community Help

Frequently when I search a term in Flash Builder and it fires up Adobe Help locally (which is fine with me), I'm greeted with the following message inside the AIR app
Access denied
We're sorry, you are not allowed access to the service you requested.
If you feel you should have access, please contact the appropriate authorities and give them your IP address: 72.200.120.xxx
Thank you for your patience.
Any suggestions? At first I thought it was server overload but it's been a few days now. (It has a full IP, just don't like broadcasting it).

Hi,
We had a similar problem. From other posts: when FB4 installs it may not update the community help file. The current version is 3.1.0.440. I downloaded this manually from the Labs page and selected "open" as instructed.
Got help form the Flex Doc Team.
If I open the community help AIR app directly, I have to select Flex from the drop down next to the search field:
But when I now go to help from within FB4 it opens OK (without the warning) directly into the Flex content.
So check the version of community help that you have and possibly upgrade.
Good luck,
Niall

CP5: Community Help won't open

Is anyone having an issue with Community Help in CP5? I was able to open and search the Help the first day I installed CP5. But I didn't want all the community stuff at first -- just Adobe's own Help, so I changed the Search Location to Local Help.
Ever since then, I can't use the Help -- of any variety. I open the Community Help page, do a search and get no results at all. I can't select anything from 'Search location' as it's all greyed out. And if I try to open Account > Sign In, I just get a blank screen over the top of the Help window and nothing happens (I waited 15 minutes this morning for something to happen and it didn't).
I can't get Help either by clicking the Help link at the bottom of some of the windows (e.g. Publish window) -- again, I just get a blank screen.
In all my recent attempts to get Help to work, I've had to close it several times by killing the process in Task Manager as it won't always close by clicking the X.
In case it matters, my CP5 is installed on a Windows XP SP3 machine, with 4 GB RAM and about 250 GB free hard drive space. And yes, I've cleared the CP5 cache.
Any suggestions on how I can get the Help back?
--Rhonda

I was contacted by the Product Manager for Community Help who offered the suggestions below. I had to uninstall and reinstall the Community Help and now it's back! Hope these suggestions help someone else who might have this issue.
Local search is dependent on the presence of a particular file (chcsearch.html) that is downloaded when a user first downloads the content. The best way to confirm is to check via the Help application’s Preferences UI.
On the Mac, open up the Help app, and then look in the OS menu (Adobe Help > Preferences).
On Windows, open up the Help app, and then look under Edit > Preferences (or hit Ctrl +K)
In the Preferences UI, you should see a Local Content tab on the left. You should then see “Using Captivate 5” listed in the main window with a status message. If it says, Current – great. If it says, Pending Download or Update available, please go ahead and update via the Update button on the bottom of the panel. In fact, it may be worth updating just to ensure that you have the latest version of the content and ensure that you have the necessary search file in place.
If this is not addressing your issue, it may be necessary to uninstall and then reinstall the Help app (i.e. just the AIR app, not Captivate itself) via the instructions outlined here:
http://kb2.adobe.com/cps/842/cpsid_84215.html

Community Help doesn't work in ID5.5

A couple of the new 5.5 apps can't get to their online help. They return an Access Denied msg.
I believe the apps themselves store the appropriate link to Adobe Community Help, so I'd like to check that this link hasn't somehow become corrupted.
Does anyone know where this link (if it exists) gets installed? I have rummaged around in the file system, but without success.
I'm on Win7.
Thanks in advance,
Allen

Here's the solution, from Mark Nichoson on the Community Help forum:
Hi: I deeply apologize for this issue. We have identified the cause and have pushed an immediate fix. To correct the issue, please follow the steps outlined in this document: http://kb2.adobe.com/cps/902/cpsid_90284.html
Here's the root cause: the Help application relies on a small XML file called the Help Configuration file. This file tells the application where to find and download the latest content. Unfortunately, this file was accidentally pushed with a staging address (help.stage.adobe.com) rather than the final production URL (help.adobe.com). There is a separate file for each point product and the Help application will automatically check for a new version on start up. However, to be absolutely safe/sure that you have the correct set of files, please follow the instructions outlined in the knowledgebase document above.
Again, our sincerest apologies for this issue. We are implementing new checks/processes to ensure that this does not happen again.
All the affected apps now show their community help correctly.
Allen

Remove old Applications from Adobe Community Help

With PSE9, Adobe Community Help was installed for the first time on my computer. As I have installed PSE9 before uninstalling PSE8, and afterwards uninstalled PSE8, I now see PSE8 and PSE9 in Adobe Community Help Client.
How can I get rid of applications no longer installed in the Adobe Community Help Client?
Thanks
Beat Gossweiler
Switzerland

Mark, Iam using 3.5.0.23 which states it is completely up to date.
After removing the old CS5 suite and upgrading to CS5.5 I can report that ALL of the old community help for the old suite is STILL present along side the new documentation.
Although there is an option in "Local Content" to delete old documentation, this list does not correlate AT ALL to the documentation from the old suite listed in "Download Prefferences".
It isn't really relevent whether or not the old documentation listed in this section is downloaded or not. The annoying thing is that it's STILL listed. (In my case I had to go through and untick ALL of the old applications documentation).
Example "Adobe Media Encoder CS5" unticked, "Adobe Media Encoder CS5.5" ticked etc. etc.
This bias that your talking about obviously doesn't appear to work. The old documentation is still listed in "Download Preferences". Those options in the download section of the Adobe Community Help application should have been removed when I uninstalled the old CS5 suite (obviously an ommition). So something should be implemented in the Adobe Community Help application to enable users to "not see" those options if they do not have the relevent applications or suites installed. (They shouldn't really have to go through this list deciding which ones to tick and which ones to untick... after the suite is uninstalled, these options still remain ticked and continue to update along side the new applications causing a slow down of the community help application while it indexes the files and another burden on disk space and fragmentation and bandwidth). The help for an entire "master suite" is quite substantial. It really doesn't need to be duplicated in this way.

Community Help download hangs indefinitely

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