Community Help program ignores new PSE 12 installation
after uninstalling PSE 10 I installed PSE 12 & Premiere Elements 12 on my notebook (WIN 8.1)
for offline use the Adobe Community Help offers only the contents for PSE 10 and Premiere Elements 10 (was never installed!!)
as dowloadable files, the new insttalled 12 versions seem to be ignored.
Is it poosible to update the community help software or should I try to un- and reinstall it?
Frank
(sorry if my question was unclear, english is not my native language)
my problem is NOT downloading or opening any pdfs,
Then using the help function in pse without permanent internet connection, it is possible to choose usage of "only local contents" in the pre-settings for help. When the computer is online, the selected contents will be downloaded and updated automaticly by the community help tool.
It works, but the problem is that the adobe community help tool only offers the WRONG contents (old pse version). So I think about reinstalling the help-tool
<moved by mod from downloading,installing,setting up - kglad>
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Hi: just a quick announcement that the engineering team has released version 3.5 of the Adobe Community Help application. This update is a very significant release that directly addresses a lot of the feedback that we’ve been hearing from the community. The most significant changes include:
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http://www.adobe.com/support/chc
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Ichat won't open since new hd installation? help.
ichat won't open since new hd installation? help.
since installing a bigger hd my ichat won't open. the shortcut is still there and when i click it it bounces in the toolbar a few times then dissapears. i have tried to delete and re-install but i cannot delete it.
im on osx version 10.8.3, on a macbook pro.
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I feel there is slightly more to this story.
Mountain Lion (OS X 10.8.x) does not have iChat.
It has Messages which is iChat+ as it has had iMessages added to it.
(I think that a Mountain Lion Upgrade is part of the picture.)
This suggests you Changed the Hard Drive and either Installed or cloned the OS on to the (new) Drive.
At this point you may have migrated your Mac User Account from different computer or the old Hard Drive.
If you were Migrating apps from an old drive or computer then it is technically possible to "install" iChat in the Applications Folder but it will not work.
Each version of iChat has to "Match" the OS it is on.
Broadly speaking that is iChat 4 is in Leopard (OS X 10.5.x) and iChat 5 is in Snow Leopard (OS X 10.6.x)
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Snow Leopard gets to OS X 10.6.8 but iChat 5 only gets to version 5.0.3 at this point.
Open your Applications Folder.
Does this contain iChat, Messages or in fact Both ?
If you then highlight and then use CMD and i keys (Get Info) what version information do the app(s) display ?
The Messages App should not be put inside any other folder.
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10:16 PM Saturday; April 20, 2013
iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
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New Lightroom community help system
Adobe is pleased to announce the new Lightroom community help system, which provides core Adobe documentation for Lightroom as well as links to additional learning content from around the web. The URL for the Lightroom community help system is http://learn.adobe.com/wiki/display/LR/Home.
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This site is administered by Adobe, moderated by community experts, and developed with the assistance of a panel of Lightroom Learning Advisors. So you'll also find links to the moderators and advisors favorite Lightroom sites, plus links to troubleshooting sites and a page that lists third-party presets, galleries, and extensions.
We invite you to visit, comment on our documentation, add links to your favorite tutorials and articles, and share your opinions by commenting on the links that others have posted. And feel free to send feedback on the site to us at [email protected]
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Community help search field ignores help files by default.
I tried to search for "Blending mode", then "Option Bar" in the main support page, with Community help targeted, and I don't get any hot from the help files. http://community.adobe.com/help/search.html?q=option+bar&lbl=photoshop_product_adobelr&hl= en_US&self=0&area=0
Must we now search from the help pages directly?
Edit: I see that the results from "Community Help" is checked, but, one MUST select also " Only Adobe Content" AND "Adobe Refernence Only" to have the ACH results on top... creating this search string: http://community.adobe.com/help/search.html?hl=en_US&q=option+bar&l=photoshop_product_adob elr&area=0&self=1&meta=site%3Dphotoshop_cs5_all
I do not remember having to click on three options to get ACH content...Should be fixed now. Let me know if you still see the problem.
And big thanks for reporting it! -
Bonjour,
PSE 9 ; Macos 10.8.4
Je n'arrive pas à mettre à jour Adobe Community Help de V 3.2.1.650 vers 3.5.0. J'ai le message d'erreur No 16822 "Une erreur s'est produite pendant le téléchargement de la mise à jour.
Que dois-je faire ? Merci de votre aide.Yes, this is the right place to "Help application." I also updated "AdobeAir install" following what is said at this address:
http://helpx.adobe.com/creative-suite/kb/help-application-doesnt-update.html
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I do not understand anything! -
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These are the popup message we got.
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buttons Help Retry Ignore CancelGrace wrote:
Yes, I have it installed in the same Oracle Home. Is it possible to create it there? Or I must create a new Oracle Home for the new installation? Please reply as soon as possible. Thank you very much for your help.
-OyA specific ORACLE_HOME holds the binaries for a specific version of Oracle. You don't upgrade by simply installing a newer version of Oracle into the ORACLE_HOME of an older version. If you tried to do that you have probably irreversibly corrupted the original installation.
And there is no URGENT or ASAP here. We are all volunteers with regular jobs. If you have "urgent" support issues you need to open a Service Request with Oracle Support. -
Adobe Community Help Doesn't Work
For some reason, the help pages don't work, either in Photoshop CS5 Extended (12.0.4) or in Bridge (4.0.5.11). When I go to Help>Photoshop help (or Bridge help), I get the Adobe Community Help Page, but nothing on the right side of the page works. I can try to click on any link and nothing happens. (I am signed in, but that didn't matter.) I can only eanter a search request on the left and get search responses.
I was prompted earlier in the day to update Adobe Help with a thing called "airappinstaller". Adobe Community Help "about" page says I have version 3.5.0.23 and that my help is "up to date." I tried restarting but it still doesn't work. What's up?After installing the Adobe Air update I can reproduce the problem with Photoshop CS5 standard 12.0.4 on Windows 7 x64, Steve.
The cursor changes to a finger when I hover over the links in the right pane, but nothing in particular happens when they're left-clicked.
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I can see the Air installation was successful in the Windows Application log, but no error or other message is logged when I attempt unsuccessfully to use it.
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I get a pop-up menu when I click on Welcome, Noel Carboni, but clicking on any of the entries does nothing.
I can click in the Black Search field at the upper right, and it puts a cursor there. I can type and when I hit enter the search causes the page to change.
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Why does new PSE 8 and 9 both crash on my new Toshiba laptop with Windows 7?
I bought new PSE Elements 8 and 9 and both crashed immediately on my new Toshiba Satellite P 755 laptop with Windows 7 64 bit OS. I tried going into Properties of PSE 9 and going to Compatability and putting in Windows 7 but it didn't do any good. Please help!
Hi,
Please try couple of probable solutions as mentioned below:
Solution 1:
1. Close Elements.
2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.
3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.
Solution 2: In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.
Solution 3: Try launching with anti-virus off or removing PSE from conflicting list.
Solution 4:
On the drive on which you have installed PSE,on my machine it is on C:
Go to C:\Program Files\Adobe\Photoshop Elements 10\Locales\<locale>\Plug-Ins\Import-Exportand you will find twain plug-in. Remove that plug-in from that location and copy it somewhere else.
Now launch PSE and check if it works.
For related post for Twain please see this:http://forums.adobe.com/message/2954743#2954743 -
Hi! I can't upgrade my iTunes 10.3.1.55 on my Windows XP 2002 SP3 to the latest version of iTunes. Got the message: "A problem has occured with the Windows Installer-package. A program needed for this installation could not be run." What to do?
Perhaps let's first try updating your Apple Software Update.
Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)
If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time? -
Search Function does not work in Community Help
Thanks in advance for anyone that can help.
I use the Adobe Master Suite and have enjoyed the Community Help Application/Client. I could do online searches for information with no issues. In checking were I stood as far as offline documenation, I decided to download all of the Suite Documentation through the CHC Perferences through the Updater Settings and doing a manual download. I believe (though not positive) is when my problems began.
First, I have a MacBook Pro runing OSX 10.6.8 with FireFox Browser 9.01 (not sure the browser information is needed). Adobe Community Help Version is 3.5.0.23 and the Adobe AIR application is version 3.1
At this point I am able to view the online help files in the main viewing screen. However, when I try and do a search, nothing shows up excpet a little dynamic clock icon showing that it is working and eventually it comes back with a dialog that says: "An unexpected error has occured. Please try your search again."
Here is the screen shot before the search:
And here is the image after trying a search:
After several attempts to fix this myself, I am not asking help on the forum. The last attemp I made was to
- Uninstall AIR using the uninstall app under Applicaitons/Utilities/Adobe AIR Uninstaller.app
- Deleted the folder "user"/Library/Preferences/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
- Running the AIR installer (I downloaded the most recent version): Adobe AIR Installer.app
- And then running the Adobe CHC help application directly: Adobe Help.app
If I set preferences to open up in a Browser, that works just fine yet would prefer to use the CHC interface.
Thanks in advance for any help including pointers on how to dig myself out of this hole I seem to be in.
John
ADDED EDIT: When I click the OK button on the error dialog, the main view window again shows the Adobe help information as in the first image.There is a thread on the topic on the Photoshop forum: http://forums.adobe.com/message/4124703#4124703
Strange, it works in CS4
But you guys are able to go to http://help.adobe.com/en_US/photoshop/cs/using/index.html right?
It might be useful to know that you can set Community Help Sites as a search engine in your browser (it should offer you to register itself as a search engine, while Safari users have to add Glims to add additional search engines.) http://blogs.adobe.com/communityhelp/2009/01/opensearch_plugins_available_f.html
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