COMPLAINT ABOUT ENGINEER FEE FIXING SOMETHING THAT...
would appreciate urgent response have sent an email but no heard anything - after this problem I had with BT ref
**Edited** with line not working properly eventually sorted by engineer visit. I have now had a bill from BT trying to charge me £129 for engineer home improvement. If this had been done properly in the first place when the original BT engineer installed everything I wouldnt have had to have someone else look at it in the first place. Furthermore if this money comes out of my account I could go overdrawn. I have absolutely no intention whatsoever of paying for this as not my fault but BTs fault. Also this charge was never discussed per previous incident. I assume this has come from a seperate department or has been triggered automatically as the mods here are always extremely helpful and sort issues out very efficiently. please can you therefore get this rectified for me asap. thank you.
Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you need direct help from BT or have an urgent problem please use this linkContact Us.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
Similar Messages
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Apple deleted my account when I made a complaint about being charged for apps that I did not order. They said that my account had been compromised and it was in my best interests to delete it for security reasons! I am convinced the operator deleted my account out of sheer malice because I complained - can anyone advise?
No. It would have been done for security reasons. You notified them that money was being unknowingly taken from your account, so they froze it.
Change your Apple ID here
And also check for unusual activity on your credit card with your bank. Change all your security password while you are at it.
Pete -
Why do you feel compelled to fix something that isn't broken?
Have you hired all of the lame staff at Microsoft? One of these days you nerds will find out that life is too short to have to worry about learning every task anew each morning. The automobile industry, as bad as it is, has never done anything as stupid as you do gooders! Who would imagine walking out to their car one morning to find the steering wheel had been moved to the back seat. Who could imagine calling GM or Ford and being told that the car you bought to transport 6 people can now only transport 4, because they decided to do away with half of the front seat to improve visibility for the driver who must now sit in the back seat. You may think this is a stupid analogy, but I ask you "Why is any analogy necessary?". You have not justified your sweeping changes like "moving the tabs from the bottom to the top" and then requiring one to download another program to "FIX" this - good God man - THINK! Who gives you permission to do this? Is it the people you serve? I DON'T THINK SO !
''[Personal attack removed by moderator. Please read [[Forum rules and guidelines]], thanks.]''
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I wanted Windows on my 2009 Imac. I am running 10.6.8. I partitioned the drive so that 250 gigs was for windows and 250 was for Macintosh. I would like to undo this partition without losing anything from my macintosh side. Everything that is on the windows half can go away. Is this possible?
Well, you're bagged, sort of.
As Neil suggests, back up your current drive BEFORE you do anything.
I'm assuming that all your stuff on the Mac side is in folders, and easy for you to see and know what's what. This is important, as AFTER you back up your current, partitioned hard drive, you're going to open up Disk Utility and erase it...completely and totally...and then use your supplied discs to re-install the OS.
There's no way re-partition a drive without first erasing the entire thing. -
Itunes, why fix something that isn't broke?
I use Itunes with my Ipod classic mainly for podcasts and audiobooks. I put the audiobook disks in Itunes just fine but what i can no longer do is join the tracks. By not joining the tracks i get around 20 files for each CD and they end up all over ipod and impossible to listen to the book. I used the help section but it did not lead me to the 'join tracks' in fact the join tracks link just was not there nor the icon that the section implied. please please please give me my 'join tracks' back
''[Personal attack removed by moderator. Please read [[Forum rules and guidelines]], thanks.]''
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Is anyone else experiencing sluggishness and the need to practically pound the screen to get a response from the keyboard?
(A) Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.
(B) Reset all settings
Settings>General>Reset>Reset all settings
Note: Data will not be affected but settings will be reset. -
How do I register a complaint about my new Mac?
The font situation on Mac, and especially in select applications such as Safari, is laughable. Can anyone over age 50 actually read what is written on the tabs?? Is there any way to register a complaint about this at Apple so that someone might actually read it? This is especially frustrating coming from Windows and a set of apps where fonts are much better dealt with at the system level.
And the Universal Access options are very poor substitutes for well designed system level font options, and reducing the resolution on my $1000 monitor to really low is stupid, and zoom with the track pad or Cmd+ doesn't zoom the menu bar, and specifying minimum font size doesn't effect the menu and tabs, etc.
And for those among you with good eyes, stand back oh, say 10 feet and try to read the fonts. That's me at three feet.
Thanks,
ZoiVan1. I spend way too much at my optometrist & opthamalogist(sp?) as it is, and my vision is as good as it gets
2. And the reason I compared the Mac to Windows is that the fonts are generally far easier to read on Win. I think this may be related to font rendering differences as well as the ability of the user to control colors and font sizes in Windows at a system level. For example, the black on medium grey of my tabs in Safari, especially with the cute shadowing/indented effect, is very difficult for me to read. In windows, it is black on a much lighter grey with no 3-D effects which results in much better contrast. And Win lets the user control the font and window bar colors at a system level, allowing one to maximize readibility at the (possible) expense of graphic design coolness.
3. And BTW, I am well over 62 years old myself, dealing with failing eyes but not (yet) failing interest in writing and other activities which are better performed on the computer than with a yellow stick and white paper pad. :-) -
Hi...
My name is Turgay and have been using computer since 1982... 2 years ago, because of my friend's advice, i bought an iMac... It was the first Mac that i use... Till that, i was using normal PC's...
I bought an 24" iMac on July 2009 and started to use... I realized that i spent my 27 years for using (fixing) computers. Because the Mac was perfect. After iMac, i was really fine with my computer... But after something, that doesn't bother me, happened. The screen started to get cloudy and black... And it increased. Because of this i took my iMac to your authorised distributor http://www.bilkom.com.tr...
They changed my screen but in 2 months it happened 3 times and i wanted them to change my iMac with new one, under customer laws... In our country, the device must be changed with new one if the same problem occurs in 3 months. Because i know the customer satisfaction of Apple, i didn' worry about it but Bilkom refused my will... I spoke with them for 2 months but nothing happened, they just told me, it' not our problem.
Because of this speech, i sued them on June 2011... Last week, i won the case but just for the return of invoince... It costs 3.200 Turkish Liras (1.800$) and there's no 24" iMac unused... Bilkom again refused to give me an iMac... I thought that Apple's customer satisfaction can't be like this... I didn't write anything to Apple till now but if i can't get an iMac, i must return to normal PC after 2 years... And i don't want that... I offered an iMac 27" with core i7... No matter Bilkom accepts or not, they don't care of me... I'm a customer, they should do... I've never seen such a like company. I hope the real Apple will help my problem and save me from Bilkom...
Waiting for your reply... Thanks and regards...
Turgay Kala
General ManagerUnfortunately, you are not communicating with Apple here - we are all other users volunteering our time to help with technical problems.
Here is a list of Apple contacts; there is no email address - you will need to write a letter to their corporate headquarters or call them:
http://www.apple.com/contact/
Although, it appears that your problem is with a third party store and that you have won in court - did you get your money back? 24" iMacs have not been made since 2009 or 2010. Now there are 21" and 27" iMacs. -
Something That May Be Interesting About The Yellow Screen Issue
I was comparing my 3G and 3GS and have also been experimenting with looking at the color of the 3GS in different lighting environments. There was one situation where it appeared to be a little yellowish or warmer than the 3G, but mainly it is just not as bright as the 3G.
I compared them again this morning and the 3G seemed much brighter. Both had brightness set to about half way and auto brightness was set to on (on both phones). I decided to set the auto brightness to off (on both phones), and noticed that the 3G display dimmed and the 3GS display brightened. Now they look so close to identical that I can't really tell the difference between them at all.
I have noticed that a lot of folks seem to be having this issue and would like to ask that if you are having this issue... Please do a similar comparison and post your observations in this thread.
I notice that the display on these phones change in different kinds of light, and have read that the 3GS now has auto white balance, so maybe it has something to do with this.
I am not saying that this is the problem, but just something that I have observed over the pas couple of days.I've noticed this as well. I posted a thread about it but got very little response. So I'm not sure if were experiencing an isolated issue or if it just doesn't bother anyone else. I'm planning on taking my phone in to a genius soon for the weird tri-tone & other alerts problem & was going to also ask about the screen then. My screen NEVER appears yellow, but it is so dark & dreary when compared to my 3G both using the same settings.
If you want to see something stranger, go into a completely dark room, like a hall bathroom, unlock & open both phones, notice the brightness (both phones set to auto-brightness). Next turn on the light & watch both phones brighten up, this is one of the very FEW times my 3GS actually has what I feel is a proper brightness level. Unfortunately it goes away once you lock the phone again. It would be great if this was fixed with a software update, but what if it's a phone problem & were past the 15 days? I'm going to take my old phone & compare to the other 3GS in the Apple store. -
My iTunes account says "The iPod "Madison " cannot be synced. An unknown error has occured (13019)" after it has recognized all of the music and has went through every song and it said "Copying (song) to "Madison"....." and then after it has went through all of my songs (492) it says the error message. I have tried everything that is on the Apple iTunes website about it, I have created the music account under a new administrator, I've tried everything. What do i do?
I found something that worked. I had never come across "recovery mode," but found reference to it, how to do it. http://www.ichilton.co.uk/blog/iphone/getting-the-iphone-ipod-touch-into-recover y-mode-48.html
Put the ipod touch in recovery mode and then restored it, setting it up as a new Ipod, rather than restoring from the backup. Given how much trouble I'd had, I suspected that the backup might be corrupted anyway.
That seems to have resolved everything completely. -
What is the provisioning feature in the settings under, general>profile? It says something about "provisioning". What does that mean and what does it do?? (It's on my 5th generation iPod touch, black, iOS 6.1.3
A profile is used on iOS device to add specific settings and similar things to an iOS device. Tryically, they are added when the iOS devices is controlled by a company or school.
However, some apps install a profile. If your iPod is not controlled by a company or school then it seems an app added the profile. You can good the title if the profile and see if that gives any info. -
Where can i complaint about a Developer imposture for a third party app that i have already purchased?
I'm not sure what you mean by a "developer imposture", but if you are having a problem with an app that the app's developer cannot or will not assist with, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
I just got a Mac and I use the same internet connection as my mom and my brother, who has an iPad. He can click on something that has my name and then Macbook Air, and is able to see everything on my computer screen. How do I fix this so he cant see what i am doing on my computer?
No, I made sure nothing was checked for that section when i found out he could see my screen. At the top it says "computers on your local network can access your computer at: blah blah". I think thats how hes doing it but i dont know how to fix it.
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HI! I have a new macbook air but having difficulty connecting to a router if I am about 10 meters away. My iMac, iPad, iPhones and iPods can connect easily. Is there something that I need to configure? I have no issues if I am close to it. Thank you!
Hello, If you are dealing with one of the really thin iMac's that have no superdrive, then the superdrive icon should not appear on the desktop when you plug it in, but when you put in a disk (CD, DVD, etc.) that should appear. If you go into disk utility, and look at superdrive, that should be clickable and not grayed out when you have it plugged in. If this does not show up in disk utility, go to Apple, and ask to speak to their supervisor, speaking to a customer service agent is like talking to a potato, nothing gets done. Good Luck!
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The screen on my iPod has cracked / shattered. Is this something that can this be fixed or do I need to get a new iPod? Everthing still works just the glass is shattered at the bottom and cracks are running up through the screen.
It can be fixed by Apple, some authorized Apple repair shops, or third-party repair shops.
Apple actually replaces your iPod with a refurbished iPod and the price will depend on what model you have. Others will repair your iPod and the prices tend to be lower.
Apple prices are here: Service Answer Center - iPod
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