Complaint regarding the Expert Care program

I filed a claim and paid my$75 to have a repair person come and look at my 55" Toshiba TV because of problems w/ it freezing up when it got hot.    I was scheduled to have the person come between 1-5p on a Thursday.  They decided to call for a service call at 6am and reportedly left a msg ( I did not answer the phone because I had no idea who would be calling and I had not agreed to have ANYONE come to my house at that time of morning for any reason )!  When I called to find out why they did not show up at the time that we scheduled ( I took off work ), the service told me that he had called and I was not at home!  After several other lies, I called Verizon and asked them to find another service company.  After several attempts they called me back and told me that this was the only service company in the area, so I reluctantly agreed to have them come out the next day.  I had to go to work, so I asked my son to come over and be there when the service person came.
Imagine my suprise when I got home and my 55 " TV was gone.  The service person told him that he was not going to be able to replace the TV and that I would be getting another one, so he took it.  I was furious!  I made several calls to Verizon and also read the Expert Care contract and it clearly states that the service person is to assess the TV and let Verizon know and they would be getting in contact w/ me on what would be done.  With the exception of the first person that I spoke to, the customer service reps from Verizon, were lnonchalant, impatient and made little attempt to resolve my issue . I finally asked for a supervisor and she told me that if  she got my TV back,I would not be getting a replacement TV !!!!  After several minutes of talking about the situation and calls back , she finally told me that she forgot to tell me that they have a buy back agreement w/ the service people.  I wonder why it took 4 people to tell me this?  I think that it was a last minute attempt to pacify me, and I am not buying it.
I feel that the service man came and illegally removed my TV my home and this is pretty much is just like theft.  For Verizon to try to justify it and cover it up is unacceptable and I  need to know who I can contact to let them know about this. 

Hi glowhon,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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    JimB-HP: The simplest way to secure your printer is to enable WPA-PSK security for your wireless network and to use a security pass-phrase that is at least 12 characters long. This configuration is very safe from intruders for the foreseeable future.
    CameronL-HP: It' is also a good idea to use a unique network name, also called an SSID.
    carolj: I have a photosmart C7180 and I have it hooked up to my laptop (windows vista) when the setup completed the printer was put in networking instead of printers and I cannot access it or move it out of there. What do you suggest?
    CraigB--HP: You might need to uninstall and reinstall. Before doing this, make sure your get the latest driver from the HP support at: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1153754&lc=en&cc=us&dlc=en&lang=en&cc=us This is also where you can get a copy of the instruction book.
    wizll: Hi, I haven't done much research in wireless printing, but I'm interested as I currently have my printer set up the old fashioned way where it's connected to a networked PC, but if the PC is off I can no longer print, which is obviously inconvenient. Do hp wireless printers have a web gui you can connect to once it's on the home network, or is it simply all done from the printer's interface. I've seen some old wired network printers that only use the printer's ui and that seems like a clunky use.
    DavidH-HP: Yes, the HP printers which have networking built-in have what we call an "embedded" web server which allow you to configure settings, check status, and have many other features; on some models you can even scan using the embedded web server.
    nc256: Jim: Will color laser printing ever reach ink jet quality for photos?
    JimB-HP: While never is a long time, inkjet printers will, for the near future, output higher quality photos.
    katiepage: If I'm at home, connected to my office network via VPN, can I access my office networked printers?
    CraigB--HP: Yes, when you are connected to the office VPN, you can print to your office printers. However, you will not be able to print to your home networked printers while you are connected to the VPN.
    jest1: If a friend comes over to my house with their laptop and needs to print something, are they able to do this just by authenticating with my wireless LAN (assuming I have a wireless printer set up)?
    CraigB--HP: In addition to authenticating to your network, you friend will also need to install the printer driver for your printer.
    jpszambelan: Is there a wireless USB device of some kind I can connect to my printer if there is no network connection already built in?
    JimB-HP: HP sells an accessory that adds Wi-Fi capability to your USB printer (see http://www.shopping.hp.com/product/printer/inkjet/wireless/4/accessories/Q6236A%2523A2L) Also, many higher-end wireless-routers allows USB printers to be connected to them to allow sharing of the printer from the network. Note that this solution often limits you to just printing and not scanning from the network.
    rockwoodchev: It seems that my computer can find my printer, but my printer can't find the computer, so that "Scan to computer" won't work. What do I need to do in order to fix that?
    DavidH-HP: This can be blocked by security software running on the PC (such as a personal firewall). Make sure that your firewall is configured to allow communication on your local network. You can also unblock specific ports, but the easiest way is often just to allow communication on the local home network. The specific setting varies from firewall to firewall.
    SiobhanF-HP: We are nearing the end of our chat session. We only have time for 3 more questions. If we did not get to your question, please post it on the Networking and Wireless board in the Printers and All-in-Ones forum. http://h30434.www3.hp.com/psg/board?board.id=Networking
    SSPatrick: Is it possible to print wirelessly to the same HP printer using both a PC and a Mac?
    JimB-HP: Yes -- I do this in my home. I have both Macs and PCs on my network without any trouble.
    Bowman16: Any plans to do this again?
    SiobhanF-HP: Yes we are.
    ZhuLee3: Do all of the experts hang out on the HP community? Will we see you posting there after this?
    DavidH-HP: Oh yes, whenever time permits. In addition to trying to help people, I learn things too.
    JimB-HP: I'm known as Wi-Fi-Guy on the support forums. I hang out there often helping where I can. It helps me be a better designer.
    CraigB--HP: I monitor the forums looking for problems to take back to the development lab for investigation. To date, I have only posted one reply.
    CameronL-HP: I haven't been involved in the past but expect to be more involved in the future.
    SiobhanF-HP: We only have time for one more question. If we did not get to your question, please post it on the Networking and Wireless board in the Printers and All-in-Ones forum. http://h30434.www3.hp.com/psg/board?board.id=Networking
    ZhuLee3: Thanks for setting this up!
    SiobhanF-HP: The transcript will be posted on http://h30434.www3.hp.com/psg/board?board.id=Networking
    TEACHER1: Thank you all for conducting this session !!!!
    jest1: Is there an OS limitation to print wirelessly?
    JimB-HP: All the OS versions supported by the printer as supported wirelessly. In general, we are compatible with Macs, Windows and Linux.
    SiobhanF-HP: We are ending the chat event. Thank you for coming. We hope you found it worthwhile. I will be posting a transcript of the event in the Networking and Wireless board in the Printers and All-in-Ones forum. We will be hosting future Meet the Experts chat sessions on a variety of topics, so please tell us what you thought of the event and how it could be improved. http://h30434.www3.hp.com/psg/board/message?board.id=Feedback&thread.id=525
    Live Forum Closed
    Message Edited by timhsu on 03-18-2009 05:39 PM
    Message Edited by timhsu on 03-18-2009 05:43 PM
    I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.

    I expected this to be released quite earlier. But now that it's in process, I'll wait patiently.
    Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
    Click on the BLUE KUDOS button on the left to say "Thanks"
    I am an ex-HP Employee.

  • Improve PC Performance transcript of Meet the Experts online chat event

    On June 1st, HP hosted an online chat event on improving PC performance. Below is a transcriptof that session. 
    Please note that I have altered the transcript so that follow up questions areincluded in the logical order.
    I am in the process of planning the next chatevent. I would love to hear what topics would interest you, what day of theweek and time is best for you, and if you think an hour is too long. 
    So, if you get a minute, please let me know.
    Here's the transcript:
     SiobhanF-HP: Welcome!
    SiobhanF-HP: If you want to ask a question, you must be a member of the HP Support Forums. If you want to join, go here https://passport2.hp.com/hppcf/createuser.do
    SiobhanF-HP: Our team of experts is here and ready to tackle your toughest questions.
    SiobhanF-HP: Bryan_N began tinkering with computers in the early 80s with the Atari 400. He has been at HP for almost 10 years and is focused on notebooks and Wireless Wide Area Networks (WWAN.)
    SiobhanF-HP: RasterBlaster, aka Randy, also began his fascination with computers 30 years ago when he spent $550 for an Atari 400. He has been addicted to desktop computers ever since and has worked at HP for 16 years.
    SiobhanF-HP: Mister Do, aka Kevin, has worked for HP for 11 years. He is a desktop guy and has been ripping PCs apart to see how they work and get better performance out of them for more than 20 years.
    SiobhanF-HP: Sanchertx, aka Ralph, is another 20 year PC veteran. He has worked at HP for 15 years and focuses on improving notebook and network performance.
    SiobhanF-HP: Huffer, aka Steve, is an attorney by day and a PC enthusiast by night. Although Steve does not work for HP, he is an avid member of the Support Forums. His forte is troubleshooting hardware and software issues, and he uses Linux as a personal operating system instead of Windows.
    DexterM: Hello people. I believe that the main reason PC's slow down is because of files leftover after program uninstalls. Many programs leave behind files that store user settings and preferences of the programs even after "complete" uninstallation. Is there any way to completely remove them during uninstallation?
    Bryan_N: To DexterM Hi Dexter, Some applications have specific removal tools to fully clean them out, such as the Norton Removal Tool. You can go to symantec.com and search for "Norton Removal Tool". There are also third party applications for cleaning out abandoned registry files, such as CrapCleaner which is what I have used personally. It can be found at ccleaner.com
    nseidl33: Can I add more memory to my notebook? If I do, will it void the warranty?
    Sanchertx: To nseidl33 hello Nseid133, no you will not void the warranty - you should make sure the specs match up if you buy memory from someone other than HP. That said, you may be required to remove the memory in the event there is a troubleshooting session with HP Support.
    aarond22: Does adding more memory really make my PC run faster? If it does, how can I figure out how much memory to add and how hard is it to do?
    RasterBlaster: To aarond22 While you use your computer, all software and drivers take up memory. Windows "places" the software and drivers into the hardware memory first because it is fastest. After it runs out of hardware memory it will eventually store the excess data on the hard drive which is much slower. So the amount of memory you have will speed up your computer, but how much speed depends on several factors. Generally, for Vista 64-bit, adding up to 4 GB has the biggest speed gains. Over 4 GB doesn't speed things up all that much unless you do things like video or large graphic editing - software that uses a lot of data. You can find memory upgrade information from the product specification or motherboard specification for your model of desktop PC. This HP support article should answer everything:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph03886&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USE.... 
    animeowns: need a good gaming video card dx10 to play the newer games in hpa1720n
    Huffer: To animeowns I am a big fan of the ATI HD 4800 series. It is DX10 compatible and very fast.
    HPMAN10: I have a problem with my PC freezing up when I return from sleep mode. This just starting happening recently. Could it have anything to with installing Windows Vista Service Pack 2?
    Huffer: To HPMAN10 Have you also added any new hardware? Sleep mode issues are often driver related. Also, some systems need to have their BIOS updated after installing Vista SP2.
    HPMAN10: No I have not added new drivers. So you’re saying I should upgrade the BIOS. Isn't that a tricky to do? It could cause more problems.
    Huffer: To HPMAN10 Yes, you should be careful with the BIOS upgrades but it should work well from Windows. Close all other programs and be patient with it.
    HPMAN10: What about the freeze up in sleep mode? Do I need to update the BIOS for that problem too?
    Huffer: To HPMAN10 Yes, there is a good chance it will help, and it cannot hurt to have the latest BIOS. Here is a good link for information: http://technet.microsoft.com/enus/library/dd335032(WS.10).aspx
    Here is a good link to locate BIOS Updates for notebooks http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00042629&tmp_track_link=ot_faqs/top_issues/en_u...
    Here is a good link to update the BIOS for desktops http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00007682&cc=us&lc=en&dlc=en HPMAN10: So I should update the BIOS from the HP download page?
    Huffer: To HPMAN10 Yes, use the Windows-based BIOS updater. Turn off all other programs.
    HPMAN10: If I have a problem with BIOS update can I do a system restore to revert back to original BIOS?
    RasterBlaster: To HPMAN10 System Restore will not revert to a previous BIOS. System Restore is only for Windows - BIOS is a separate lower level function.
    Huffer: To HPMAN10 BIOS is not part of the operating system, but you can flash back to an earlier version of the OS if needed. I really doubt you will have an issue. HPMAN10: I have a HP s3220n system and my Windows Media Center has a Tuner Not Installed message when I try to use live TV, I have tried everything from HP online support to Microsoft Help and nothing has solved the problem.  Any suggestions?
    RasterBlaster: To HPMAN10 s3220n comes with a tuner card. The no tuner found error can happen when some other TV capture software "checks out" the tuner. If you have a startup item, like webcam software that is set to hook into the Tuner card, you should go in and change the setting or remove it. Have you read this support document?http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01187871&cc=us&lc=en&dlc=en
    HPMAN10: Yes I have read the HP document and tried the suggestions on it without success.
    HPMAN10: I do not have a webcam.
    HPMAN10: Also my PC Doctor software does not show tuner in the diagnostic program.
    Mister_Do: To HPMAN10 If your tuner card is not showing up in PC Doctor, try opening the PC and reseating the tuner. If it still doesn't work, you possibly have a hardware failure.
    HPMAN10: Yes I tried hardware and software recovery in HP Help and Tools. Same results NO TUNER INSTALLED.
    RasterBlaster: To HPMAN10 Well, unless you did something major ... like upgrade your OS to Vista SP2... or something like that... I'd say your tuner hardware is gone. Especially if you did a system recovery. System recovery takes you back the original configuration
    HPMAN10: I have removed the tuner card and reseated it without results in PC Doctor. I'll try it once more.
    HPMAN10: Will a BIOS update also help the TV tuner problem?
    HPMAN10: By the way I can watch programs I have recorded in the past in Media Center.
    RasterBlaster: To HPMAN10 I don't think the BIOS update will help... here is the text from the site: M2N61-AR Motherboard BIOS update resolves issue with the computer shutting down and displaying message "ERROR: Unsupported CPU installed. PC will automatically shut down in a few seconds." Did you reinstall the driver from HP Help and Tools? There should at least be an unknown device in Device Manager. You older files that you are able to view are simply files that were created before you lost your tuner. “No Tuner Found” just means that Media Center cannot find the card because the card is "Check out" of the drivers are out of whack.
    HPMAN10: I had tuner problem even before I installed SP2.
    RasterBlaster: To HPMAN10 Well, if your tuner died and you could never get it to work after that, it might be a heat related failure. Tuners get hot... but usually, when a tuner gets too hot, you'll get some funny symptoms before it dies... like channel changing takes way too long -- to change up or down - or lots of frame skipping. IF it comes and goes - you have a software conflict problem.
    amberdidi: Hi to you all, Why am I constantly receiving the following message and what can I do to correct it. "Windows cannot access the specified device, path or file. You may not have the appropriate permissions" Note: After I click Ok to this message it usually takes me to the page anyhow.
    Bryan_N: To amberdidi Hi amberdidi, I'm not sure what OS you have, but this is a helpful document from Microsoft for XP: http://support.microsoft.com/?kbid=308421
    amberdidi: About that message "Windows cannot access the specified device...." I am using Vista Home Edition 64 bit SP2.
    Bryan_N: To amberdidi Ok, thanks for the clarification. It sounds like it is a security setting in Internet Explorer, try this please: http://support.microsoft.com/kb/959079
    animeowns: Did you receive my other message?
    Mister_Do: To animeowns Yes, we are working on it.
    animeowns: I need a card that will fit in my computer case right now I’m using a 7900 and it’s a tight fit. Here are the specs for my motherboard http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00864946&lc=en&dlc=en&cc=us&os=2093&product=334... 
    animeowns: It must be about 7.8 x 3 x 4.4 inches – that’s the size of my 7900 gs, and it’s a tight fit. My motherboard is Micro-ATX: 9.6 in X 9.6 in. Please help. I want to upgrade to a nice card that will be able to play games like crysis fear 2 unreal tournament 3.
    RasterBlaster: To animeowns Yeah, finding low-profile cards can be tricky. It sounds like you have the measurement. Searching the internet shopping sites for low-profile graphics cards should bring up some cards - then find one you like and work with the site to make sure it fits your measurement. HP can supply a replacement - but if it is not on HP shopping's site - you can go with other shopping sites.
    animeowns: Will this video card fit in my system? http://www.newegg.com/Product/Product.aspx?Item=N82E16814127414
    Mister_Do: To animeowns Sorry, I haven't tried that one personally, so I'm not sure. You'll need to make sure your current card dimensions match the new card.animeowns: Can someone please help me find a direct x 10 gaming card that will fit in my hp a1720n? The size has to be 7.8 x 3 x 4.4 inches or smaller that is the size of my pny 7900 gs and its a tight fit because the memory is real close.
    RasterBlaster: To animeowns Huffer had to step out. The folks trying to help you in this chat session are from HP. We can't recommend a video card upgrade that did not already come with your PC - sorry You should post this same question into the forums under desktop PC and hardware (or video) category.
    whitey: I have a ZD-7015us laptop and would like to know if the processor can be upgraded.
    Huffer: To whitey I wouldn’t really recommended it because it is hard to know if it will overheat, but a Pentium 4 desktop processor will fit.
    SiobhanF-HP: If you have specific product questions, the more information you give us the better we will be able to help you. Getting your exact model number; any error messages; what operating system version are you running; any recent hardware or software changes will go a long way to helping us answer your question.
    amberdidi: I would like to know if NOD 32 antivirus is compatible with my Vista 64 bit. I am using Avast at the moment, but I am really interested in NOD32 or a good quality antivirus you can recommend for 64 bit. Thank you.
    Huffer: To amberdidi I use Avast or AVG on Vista 64 bit systems and either works well. I have only used NOD32 on 32 bit systems. The NOD32 website will answer this question definitively.
    amberdidi: Back to the freezing problem with my Vista 64 bit. I downloaded only the final version of SP2 but I have updated most of my drivers including the latest NVIDIA driver from their site. Should I also update my BIOS?
    Sanchertx: To amberdidi Yes, update the BIOS.
    DexterM: Other than unchecking Startup Programs from MS Configuration Utility, is there any other way to speed up startup time of a Windows PC?
    RasterBlaster: To DexterM There are lots of methods. If you have Vista - go in and shut down aero, if you don't need it, make sure your temp files are cleared, etc... Here is a support document:http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00815926&cc=us&lc=en&dlc=en  
    XP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph06569&cc=us&lc=en&dlc=en
    Blondechica: I just bought a HP HDX16 and I am embarrassed to say I do not how to find the On button. I am using my friend’s computer and told him that I had a different problem with my computer and gave this site. Also, when I do get it turned on will it be blank. Do have to buy software? I hope this is not the first time someone has asked this question. This is all new to me. Thank you for your help.
    Sanchertx: To Blondechica Hello, please hit the power button on the top left of the keyboard cover. This will illuminate to a blue color to show the unit is on. You must let the unit create the image. This means you will let it run on its own until you see the Welcome screen. The unit comes with the Vista operating system and has HP applications. It also comes with trial versions of Norton antivirus and MS Office.
    Petedog11: I have the HP Pavilion a6745f Desktop PC and would like to upgrade my graphics card. I like to run high-end flight simulators. What graphics card do you recommend? Will I need to upgrade my power supply unit also? Is there a way to disable the on board graphics card that came with the computer once I install a new graphics card? Thank you.
    Huffer: To Petedog11 A new power supply should not be needed. When you plug in a new video card it will automatically disable the onboard. Just be sure you have a pci-e poer connector (6 pin)
    Petedog11: The power supply unit that is in my HP Pavilion a6745f Desktop PC is 300 watts I believe. My understanding is that the newer Radeon's etc...need more power. Will you please answer the remainder of my original question.....I like to run high-end flight simulators. What graphics card do you recommend? Thanks!
    Huffer: To Petedog11 300 watts is a bit light. I would look for around a 500 watt psu.
    mlk3742: I have a dv9000 laptop, it has 4 gigs of ram. I run Photoshop CS4. Is there any way to increase processing speed?
    Sanchertx: To mlk3742 While there isn’t a switch you can turn on to make the processor run faster, you can do things like remove un-needed software and remove items from startup. Also disabling HP Advisor helps. Here is a good reference -
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00816938&lc=en&dlc=en&cc=us&lang=en&rule=13847&...
    amberdidi: Since I downloaded SP2 on my Vista Home Edition I also am freezing up every so often to the point that I have to use Task Manager to end it and start over again. I have an HP Elite with 1000GB hard drive and 8192MB memory. What can I do? Thank you.
    Bryan_N: To amberdidi If you downloaded the beta version of SP2 you might want to uninstall it and download the final version. If you downloaded the final version and this started with SP2, you can check the Problem Reports and Solutions feature of Vista. Just click the Start button, and type: Problem Reports, then click on the application
    scribblesteve: Besides the usual cleaning up Temp files and using Disk Clean up or Defrag, how can I prevent my computer from running sluggishly? I want it to run as fast and as smooth as it did the first time I turned it on?
    Mister_Do: To scribblesteve Removing startup items or keeping programs from running in the background helps a lot. And depending on what operating system you have there are multiple settings you can change to improve performance. Here are two HP support documents that list multiple ways to improve your PC performance: For XP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph06569&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USE...
    For Vista: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00815926&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
    bjm: I have a Compaq Presario A931NR Notebook BIOS F.32 Software Driver download site displays F.34 I don't know if I should Update to F.34 because F.32 is not listed as a previous version, and I don't know if I can go from F.32 to F,34 without F.33
    Huffer: To bjm No problem. You can easily skip a level of BIOS update and go right to 3.4.
    bjm: Need to know if I should update my BIOS
    Huffer: To bjm The update will work, but I really need to know what your problem is to assess whether the BIOS update is necessary.
    bjm: HP Updates report no available Updates so how do I know if I need Update other than what is presented on Software Driver download page
    Mister_Do: To bjm If HP Update says you don't have any new updates, then your PC is up to date with the latest drivers. If you by chance see a software or driver file on you product support page, and it's newer than what you have. You can install it, but if your PC is running fine, you may not want to bother.
    bjm: Huffer asked why is BIOS update necessary. I would ask why does Software Update site show an Update if it's not necessary? HP Update is not working to report BIOS updates. 13 months and no Updates ever. So, all I have to go by is Software Update site which report newer BIOS with Enhancements to Security. Why would Total Care Advisor, HP Health Check and HP Update not have even one Update or info after 13 months of service?
    RasterBlaster: To bjm The software BIOS update page on hp.com/customercare should tell you what the BIOS update fixes or improves. If your system is running well or the BIOS update page does not list a fix for your problem - don't update the BIOS. That's my opinion anyway. BIOS updates do introduce a level of risk. For example if you have a power outage while updating the BIOS, the PC will require service. So ... if in doubt, don't do it unless you know it resolves an issue.
    bjm: The BIOS Update to F.34 is stated as having Security Enhancements. Does the System Info refresh with a BIOS update or is System Info static
    Mister_Do: To bjm Where are you viewing the System Info? From the BIOS itself, from "Properties" under "Computer", etc.? Here’s good document on Locating HP Software, Driver and BIOS Updates:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00042629&tmp_track_link=ot_faqs/top_issues/en_u...
    puter_student: I sent my hp Mini 1000 (Win XP) into service about two weeks ago. I gave a lady friend a 1120NR (Mi on Linux) yesterday. As she is a geographic distance, and using a different OS, how would you suggest I assist her by telephone. And, once she establishes solid Internet access, is it best to send her e-mail or instant messages?
    Bryan_N: To puter_student Hi Puter_student, you have several choices since HPMI supports MSN messenger and other chat programs via the "pidgeon" application, and it also comes preinstalled with Skype. You can install either of those on your XP unit. Skype also allows you to use a webcam at the same time.
    puter_student: Sorry, I stated my question badly. I did not mean to ask about the communications technology. I meant the information resources available online -- to both her and me -- WRT setup, configuration (if needed), etc. The realization came to me earlier today that I cannot "walk" her thru it by simply telling her what I see on my own machine as I take certain actions [other, of course, than accessing appropriate documents about her model]. Can you point me in the right direction to those resource documents?
    Bryan_N: To puter_student For support documents you can start here:
    http://h10025.www1.hp.com/ewfrf/wc/product?product=3860346&lc=en&cc=us&dlc=en&lang=en&cc=us
    puter_student: I clicked the link you supplied. Doing so took me out of this chat, but did not get me where you were trying to send me. Now, when I return to the chat, I no longer have the earlier session history. When will it be posted, and where can I find the whole chat session later?
    Bryan_N: To puter_student The transcript will be posted on the boards within 48 hours after this event. I got to the link by going to hp.com, and searching for support on "mini 1110nr" http://h10025.www1.hp.com/ewfrf/wc/product?product=3860346&lc=en&cc=us&dlc=en&lang=en&cc=us
    The MI desktop is based on Ubuntu, and you can also find lots of general Ubuntu information on external forums Certain applications have support externally as well, such as the Firefox browser.
    mlk3742: to Sanchertx: Can I swap out or replace the graphics card to speed up graphic intensive demands such as Photoshop?
    Sanchertx: To mlk3742 Hello - not with our notebooks. They are either attached to system board or a daughter board, which is then attached to the system board.mlk3742: to Sanchertx: So there is no way from a hardware approach to increase speed? The only time I notice my lap slows down is processing large files, i.e. photos, or while performing image edits in Photoshop. After increasing RAM, everything else has speeded up noticeably. My laptop has more than half the hard drive space free.
    Sanchertx: To mlk3742 Hardware wise you can get a faster hard drive - example move from a 5400 rpm to 7200 RPM - Also make sure you have the latest BIOS update. These usually have maintenance modifications to resolve potential problems and tweak the hardware.mlk3742: to Sanchertx: How and or where do I get a BIOS upgrade? Do you have a recommendation for which hard drive to get? Will any aftermarket drive fit in my laptop?
    Sanchertx: To mlk3742 Hello – this document Locating HP Software, Driver and BIOS Updates should help http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00042629&tmp_track_link=ot_faqs/top_issues/en_u... I cannot recommend a 3rd party - aftermarket drive - but there are many available. A good place to look is notebookforum.com.
    scribblesteve: My battery is fine, but the HP Battery check doesn't recognize it. I have the most updated versions of BIOS, Help and Support and sp41862, and it still doesn't recognize it. I'm running Vista32bit on an HP pavilion dv6704nr. What else can I try to check and prolong the life of my battery?
    Bryan_N: To scribblesteve Hi scribblesteve, ensure the battery is charged and the AC adaptor is plugged in when testing. If that doesn't work, you can do some basic battery life steps. These are found at http://h20239.www2.hp.com/techcenter/battery/Battery_max.htm  and also at http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00821429&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
    DexterM: What tweaks do you guys usually do on your Windows PC's to ensure optimal PC performance?
    Bryan_N: To DexterM Hi DexterM, I uninstall any applications I don't use, run Microsoft and HP updates, keep a good antivirus installed, and also I personally use a third party application called ccleaner. I back up my unit in full every month as well just in case.
    amdkenworth: Hi I have an HP that has a on board video card and it won’t show any video when its turned on???
    RasterBlaster: To amdkenworth First thing you should do is try connecting another monitor to see if it is related to the monitor or the video on the motherboard. Here is document that you should check out: http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph04760&lc=en&dlc=en&cc=us&lang=en&rule=3950&pr...
    jest1: My notebook has a short battery life. Is there something I can do?
    Sanchertx: To jest1 A: There are several things you can do to extend battery life such as changing your power plan, calibrating your battery to increase capacity, or shutting off unused features in the OS. Here is an excellent document on notebook battery usage that will walk you through your options step by step http://tinyurl.com/57x38x
    Dominick_7: Hi I have an HDX 9000t and was wondering if anyone knew if/how I could upgrade the graphics card, to say an MXM GPU?
    Bryan_N: To Dominick_7 Hi Dominick_7, there isn't a way to upgrade the video card itself. You can ensure you have the latest drivers by visiting hp.com and checking drivers, and keep your overall system optimized with standard PC Tune up steps such as this document: c00034290 - HP Notebook PCs - Improving the Performance of Your Notebook PC
    Dominick_7: From what I understand, an HP tech told me MXM has on board BIOS which doesn’t depend on the BIOS from the motherboard. What leads you to say it can’t be done?
    Bryan_N: To Dominick_7 The video card is separate, but not replaceable as it is directly attached to the system board
    Dominick_7: Can't the same be said about the processor? Yet I know people who have updated their processors, and GPUs when they upgrade them from an ATI to the 8800M GTS NVIDIA GPU? If you could please elaborate in a more detailed fashion as to what the obstacles are I'd appreciate it. Is that the ONLY reason why you say it can't be done? Because it’s directly connected to the motherboard? If that was insurmountable wouldn't that make it impossible to upgrade the ATI GPU in lower specd HDXs to the 8800 NVI...
    Bryan_N: To Dominick_7 The CPU is not soldered onto the system board, so it is replaceable. The GPU/Graphics card is soldered onto the system board and is not replaceable.
    SSPatrick: HP Total Care Advisor is giving me warnings - How do I clear these up?
    Sanchertx: To SSPatrick Click on the PC Update button inside of Advisor to check for and run updates. After you run all the necessary updates, you should click on Health Check to scan your computer to remove the warnings. Here is a good document on the ins and outs of Total Care Advisor. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01599730&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
    Petedog11: I have the HP Pavilion a6745f Desktop PC. Media Center came pre-installed with the computer. Do I have a Tuner card installed?
    Mister_Do: To Petedog11 Hi Petedog11, It doesn't look like you have a TV Tuner installed. Here is your product spec for reference: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01625611&cc=us&lc=en&dlc=en&product=3870515
    laurensw: I installed antivirus software and now my PC is running really slow - what should I do?
    Bryan_N: To laurensw Hi Laurensw, It often helps to ensure the original antivirus software was fully removed. One possible solution is to use the Norton Removal Tool to completely remove the trial version of Norton that shipped with your PC.
    rdewing: My PC is about a year old and it is getting slower and slower. Do I have a virus? Is there something that I can do to make run faster?
    Mister_Do: To rdewing It is tough to say why your PC is running slowly, but there are some things you can do that may help its performance. Check out this web site for step by step instructions on basic PC care. http://h20239.www2.hp.com/techcenter/pctuneup/  HP also offers free online classes to teach you how to tune up your XP or Vista PC. Check it out http://tinyurl.com/lj86yt
    scribblesteve: I'm having a graphics problem where I cannot see images. I have only seen it with the HP Help and Support and the Installation of Adobe Web Premium Installation. I have no Idea how to fix this, and neither does anyone in the multiple Support Forums I've posted the problem in. Here are some screenshots: http://www.stevedolan.com/shared/graphicsproblem.jpg  | http://www.stevedolan.com/shared/graphicsproblem2.jpg
    Bryan_N: To scribblesteve This one looks like something I cannot answer before the event terminates. Can you start a thread on this on the customer forums here and we can continue? If you already have, can you send me the link and I can subscribe to it?
    scribblesteve: Bryan_N: Here is that link: http://h30434.www3.hp.com/psg/board/message?board.id=Display&message.id=1715#M1715
    Bryan_N: To scribblesteve Thanks scribblesteve
    SiobhanF-HP: We are nearing the end of our chat session. We only have time for 3 more questions. If we did not get to your question, please post it on the Notebook and Desktop boards.
    jest1: It takes my PC a pretty long time to boot. Any recommendations?
    Mister_Do: To jest1 The first two things I would consider doing would be to 1) add more memory to your PC (unless you already have max memory), and 2) I would change my Startup program and process settings. Here are a few HP Support documents that explain how to prevent unnecessary programs from running at startup: For Vista: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00813419 For Vista: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00819747&cc=us&lc=en&dlc=en For XP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07149&cc=us&lc=en&dlc=en
    SiobhanF-HP: We only have time for one more question. If we did not get to your question, please post it on the Notebook or Desktop boards.
    jest1: I think I have a notebook battery that was part of a recent recall, what do I do about this?
    Mister_Do: To jest1 Visit the HP Notebook PC Battery Pack Replacement Program Web site at: http://www.hp.com/support/BatteryReplacement for additional information and to determine if your battery is part of the program.
    jest1: How can I find out the maximum amount of memory my system can accept?
    Mister_Do: To jest1 HP has product specifications for your PC on its web site. Go to www.HP.com and click on Software Driver and enter your exact PC model name. You must give the specific model number, ex dv9009nr, and not the series number, ex dv9000. Click on the document that references Product Specifications at the top of the list of articles. You will get a detailed breakdown of your system including microprocessor, graphics card, and the maximum amount of memory you can load onto your PC.
    SiobhanF-HP: We are ending the chat event. Thank you for coming. We hope you found it worthwhile. I will be posting a transcript of the event in announcement section at the top of the Notebook and Desktop boards. Please feel free to continue these conversations on the Forums.
    SiobhanF-HP: We will be hosting future Meet the Experts chat sessions on a variety of topics, so please tell us what you thought of the event and how it could be improved.
    Message Edited by timhsu on 06-02-2009 05:28 PM
    I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.

    hello sir,
    i want to your help
    i was installed fresh windows 7 via cd rom and then after installed all software.
    and now after 1 day customer complained me that cd rom not read any cd and i m also check when i insurt cd so its not read and when i am double click on cd rom icon its eject so what i do for that please reply on my email address.
    [text removed for privacy]
    VIMAL

  • I need to find out how to contact upeer management to try and resolve an issue before I open a complaint with the Attorney Generals Office as well as the Better Business Bureau and social media.

    I have been with Verizon for 15 years. I have a family share plan with 2 smart phones a standard phone and a jetpack for wireless access. I pay for insurance on the 2 smartphones. Approximately a year ago I made a payment arrangement to continue service on my account even though I had some business difficulties. I was told that while the arrangement was in place I could not make any changes to my account. However, since then I have had the following issues and when I try and contact Verizon to try and resolve them I am place on eternal hold or disconnected.
    Issue #1: My daughter lost her phone in June 2014. (The contract on this phone was up in 2013) I have been told that I cannot replace the phone even though I pay the insurance premium of $9.95 a month. I have been billed for it and have also been charged $54.87 for the monthly service as well. The phone has not made or received a call since June 4, 2014 yet I have been charged $274.38 I just was able to have the service suspended at the store today, 11/29/2014
    Issue #2 My phone has intermittent flaws, locking up and reuring rests, dropping calls, failing to receive calls etc along with horrible battery life. I went into the local verizon store and they ordered me a refurbished replacement phone which was subsequently sent to me. When I received it I took it to the store to have them assist me in setting it up properly. I was told that I should NOT set it up but send it back due to some physical damage present on my old phone that would most likely result in a $150 charge...it was recommended that I just upgrade my phones as they were all out of contract and that would be the best solution. I asked the manager if that would be possible due to the "terms" on my account and she said "it would not be a problem". I was interested in an Iphone 6 which was not in stock so I sent the replacement phone back and left, to wait for the phone to become available.
    Issue #3 I had a JetPack that was recently stolen from my car. I stopped in to ask what to do about it (it is no longer under contract either) They suspended the service and recomended I wait until I upgraded my other phones and then get a new Jet Pack. I just received noticed that they were going to continue billing me for it this week, even though it has been out of contract for several months??????
    I recently went to Best Buy to take advantage of their Black Friday deals and was told that based on the status of my account I was ineligible for any upgrades. We called Verizon from the Best Buy and they told me that I needed to address my account status (I just made the scheduled payment on the 23rd of Nov) either with Financial Services or go to a Corporate Store. I went to the store and was told there was nothing that could be done at that level, I would need to talk to financial services (which was closed)
    So, I am extremely frustrated and upset with this whole situation and wanted to make one more attempt to resolve it with Verizon before I make a full blown complaint to the Attorney Generals Office, the Better Business Bureau as well as post this incredibly BAD customer service story on social media. I hope that I hear from someone ASAP as this is critical that I get things resolved immediately. I can be reached at [removed].
    Personal information removed as required by Verizon Wireless Terms of Service
    Message was edited by: Admin Moderator

    Complain to the Attorney General about what? There is nothing in your story worth any such complaint. They will tell you the same.
    First you have payment difficulty so credit and the Edge program are not available to you. You have to be credit worthy to get any upgrade, unless you can pay full price for all those new devices.
    Can you?
    You are trying to get new contract plans, but since you are having paying on time and in full issues you will not get extended credit from any carrier.
    What I would do is go and port out to Boost or Virgin Mobile where you pay a reduced cost for each device and get unlimited everything for $40 to $50 a month, it is pre pay so if you don't pay you get cut off.
    Verizon although with the best coverage is also the highest priced.
    Good Luck

  • Ask the Expert Live Discussion – YouView from BT

    Hi All
    I’m pleased to announce our next live discussion with some BT experts! It's about our latest new product, YouView from BT, and we thought this would be a great chance to get our YouView experts onto the community to tell you a bit more about that and answer any YouView from BT-related questions you may have.
    Our experts Sam, Rob and Francesca will be chatting with you on Thursday 06/12 at 7pm.
    For anyone who wasn't able to join us for the chat, we have included the chat transcript below
    6:58
    Nigel Elliott: 
    Hi Everyone, let’s get this chat started! Welcome to our live discussion with our experts about YouView from BT
    6:58
    Nigel Elliott: 
    Today we are joined by Rob, Sam, Francesca and Gary. Welcome everyone! Today’s chat is tech focused on YouView from BT, so if you have any individual service queries we can’t answer them during the chat, but do raise them in the forum as normal.
    6:58
    Nigel Elliott: 
    This chat is about the YouView from BT service itself, all comments will be moderated and the usual forum terms apply.
    7:03
    Comment From Phil 
    Hi guys I'm interested in getting this but wondered what the connection options are - does the box support HDMI, Scart and Component?
    7:03
    Nigel Elliott: 
    Hi Phil, good question our experts are typing up a reply right now
    7:07
    Gary: 
    Hi Phil, the box supports HDMI and SCART but not Component.
    7:08
    Comment From Guilbo 
    Hi folks. We have heard much about live channels launching on Vision at some point. Will these be available on YouView Vision player at the same time and will they be recordable?
    7:10
    Nigel Elliott: 
    Thanks for the question Guilbo - keep them coming guys!
    7:11
    Gary: 
    Hi, we are launching live channels on our Vision+ box soon and are also working on live channels on the YouView box. These will be available later in 2013
    7:12
    Gary: 
    You will be able to record them when they become available
    7:13
    Comment From Guilbo 
    Thanks, Gary. Will Sky Sports become available on YouView when you launch the linear channels?
    7:14
    Comment From Dee 
    Hi guys, will YouView usage count towards my broadband usage?
    7:16
    Gary: 
    We will release the full channel line up next year
    7:16
    Nigel Elliott: 
    Thanks Gary, does that answer your questions Guilbo?
    7:18
    Comment From Guilbo 
    Yes, mostly.
    7:21
    Comment From Dee 
    OK thanks. If I have BT Vision can I still have YouView?
    7:21
    Sam: 
    Hi Dee, Yes, with a BT Vision subscription, all your on-demand viewing (including all Vision on-demand, all catch-up as well as players such as NowTV) is exempt from any broadband usage allowance. So you don't need to worry how much you watch.
    7:22
    Francesca Mahoney: 
    Hi Dee, thanks for your question. If you have had your BT Vision+ box for more than 12 months then you can get YouView for £49.
    7:24
    Comment From b-1 
    Any word on when manual padding will become available on YouView?
    7:25
    Francesca Mahoney: 
    Hi Dee again - just to add - when you take YouView for £49 you will recontract your TV and broadband subscriptions. Thanks!
    7:27
    Comment From Guilbo 
    Some people have been experimenting with running a Vision and a YouView box simultaneously. Can they coexist? Also are their any plans for multiroom with YouView.
    7:28
    Nigel Elliott: 
    Thanks for the questions b-1 and Guilbo, your replies are on their way shortly.
    7:30
    Sam: 
    Hi Guilbo The use of two or more YouView/ Vision boxes on the same broadband line is not supported. If you plug in a YouView box from BT, your old BT Vision+ box may stop working and so you should watch the recordings on your old box before plugging in your new one. We hope to introduce a multiroom offering in 2013
    7:31
    Nigel Elliott: 
    Out of interest, do the people watching this chat already have YouView or are you thinking about signing up?
    7:33
    Sam: 
    also see FAQ's www.bt.com/help/youview
    7:34
    Comment From Dee 
    Hi me again OK so, if I sign up to YouView with BT, what happens when my contract with BT ends? Will the box still work?
    7:35
    Rob: 
    Hi b-1, Are you having problems with clipped recordings? YouView are looking at why this is sometimes happens and are working with broadcasters to improve the accuracy of their recording signals but they are not planning to add padding at the moment.
    7:37
    Comment From Guilbo 
    Thanks, Sam, that's interesting stuff. I don't have YouView (yet) but it is something that I will most likely move on to at some point. To follow on from a previous question, if I am in contract for Broadband, but out of contract for Vision, can I still get YouView for 49 squids by taking out a contract to Vision Player?
    7:38
    Nigel Elliott: 
    Just typing up your replies now guys
    7:39
    Sam: 
    Hi Guilbo, yes you can get the Box for £49 if you are in contract on your BB but out of contract on your Vision, taking the Youview box for £49 will recontract your Vision for another 12 months.
    7:39
    Francesca Mahoney: 
    Hi Dee again
    At the end of your contract the YouView box will still function but we hope you'll want to stay with your BT Vision subscription so you'll have access to all of our On Demand content and none of your YouView usage will count towards your broadband allowance.
    7:42
    Comment From Guilbo 
    Thanks folks. This is really helping to firm up on some things which up to now have been sketchy.
    7:42
    Francesca Mahoney: 
    No probs Guilbo
    7:44
    Nigel Elliott: 
    No problem Guilbo, if you have any other questions keep them coming!
    7:44
    Rob: 
    Hi All, Did you hear that YouView have just launched a free iPhone app to let you set a recording on your box while you're on the move? It's not yet available for Android phones. If you have an iPhone 3GS or later, an iPod touch or iPad, it's well worth downloading.
    7:47
    Comment From Steph 
    Hi Rob, if I have YouView from BT will I still be able to get BT Player programs via the app?
    7:47
    Comment From MikeC 
    Are there any plans to offer boxes with large hard-drives and can I get 3D content via BT Vision on YouView?
    7:48
    Comment From Guilbo 
    Interesting about the app. Will the services on it ever be able to stream to mobile devices, I wonder?
    7:49
    Nigel Elliott: 
    Thanks folks, you'll get your replies very soon
    7:53
    Rob: 
    Hi Steph & Guilbo, The YouView app is just for setting recordings at the moment. It will get better over time I'm sure, but streaming to mobile devices won't be possible for a while I expect.
    7:56
    Nigel Elliott: 
    Just a couple of minutes left guys, if you have any other questions now's the time to submit them!
    7:56
    Sam: 
    Hi Mike, we are looking into the possibility of bringing 3D content on Youview from BT in the future. The Youview Box from BT is 500GB but the High Street Retailers have both 500GB and 1TB.
    7:57
    Comment From Linz 
    Just purchased bt freestyle 750 duo and one of the handsets constantly says searching please help
    7:58
    Nigel Elliott: 
    Hi Linz, have a look over at the Phones board - one of our community members will be able to offer advice with this
    7:59
    Comment From James 
    On the mobile app - any plans to support windows phones?
    8:00
    Comment From MikeC 
    ok cheers thx guys
    8:00
    Comment From Guilbo 
    You were originally going to use a Pace box. Is the Humax a stopgap or is this now the permanent offering. Will there ever be a choice of boxes from BT?
    8:00
    Sam: 
    Hi James, sorry no not at the moment but it may be something Youview do in the future
    8:01
    Nigel Elliott: 
    No problem Mike
    8:03
    Nigel Elliott: 
    Thanks Guilbo, the experts are typing up your answer.
    8:05
    Rob: 
    Hi Guilbo, The YouView from BT box is a Humax box and as soon as any other other box types are announced we will let you know.
    8:06
    Comment From Guilbo 
    Cheers, Rob. Think that's me out of questions now, so thanks very much for your time. It has been useful.
    8:07
    Nigel Elliott: 
    Cheers Guilbo, glad you found it useful.
    8:07
    Nigel Elliott: 
    Hi folks, thank you very much, that was our last question.
    8:07
    Nigel Elliott: 
    Big thanks to Rob, Francesca, Sam and Gary for joining the chat and all you guys for posting some very interesting questions. It’s been a great session, I hope you’ve found it useful. I will close the chat now, but it will be available on the replay if you want to re-read any of the comments.
    8:07
    Nigel Elliott: 
    If anyone has got any further YouView from BT queries do raise them on the forum as normal.
    See you all on the next chat
    Here's some info on our experts:
    Francesca
    Francesca has been working in telecommunications for over 8 years and joined the BT TV team this summer. In her previous job, she was responsible for leading all commercial and P&L activities. Francesca is Head of Acquisition for BT TV and is responsible for delivering all TV sales, and most recently delivered the go to market strategy for the launch of YouView from BT.
    Rob
    Rob joined BT about 6 years ago and has been working on YouView almost since it was conceived around 4 years ago. Initially seconded to YouView when it was called Project Canvas, Rob came back to BT to work in BT Vision operations. Rob is currently the Product Manager for YouView from BT within BT Retail’s consumer division.
    Sam
    Sam has worked in telecommunications for 16 years and joined the BT TV Customer Service team 3 years ago. Sam is responsible for ensuring New Products and Service deliver the best possible customer experience and works closely with the operational units to improve customer satisfaction.
    We do ask that this chat is not used to bring up BT service or YouView service queries – this is an information chat to help learn about YouView from BT and any individual billing/order/service issues and complaints will not be included in the chat. These should be raised in the forum as normal.
    Check out our FAQs for taking part in a Live event
    Chat to you soon!
    Stephanie
    Stephanie
    BTCare Community Manager
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

    Hi everyone,
    The chat is now available on replay, so you can now check out the transcript by clicking on the “play” button in my post above
    Stephanie
    Stephanie
    BTCare Community Manager
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Re complaint for the same issue

    Below is the issues that I am facing and I mail to lenovo many times but no response from lenovo care, now the issues are getting worse and worse as jut three to\two days back my lenovo kick get shutdown and stuck on Intel logo and then I go to service center located at Nehru place in new Delhi they open my phone and install new software now I just don't know why to install software they open my phone and from that t\day when my phone reaches to 15% to 10 % battery level phone get blank instantly then I have to plug in the charger to again switch it back , this phone is the lenovo flagship model and I purchased two phone same time both phone get replaced one times but the one phone is working fine and but one phone having this serious issue and when I go to service station they every time says that u have to leave phone for two weeks for at least why the dammn I leave my phone to service center for two weeks just for diagnosing the issue without phone there are lots of trouble I have to face in my daily life please look into this matter , as if this matter not resolve by lenovo as soon as possible I definitely go to file a case against lenovo in consumer court, ---------- Forwarded message ---------- From: Lencare <[email protected]> Date: Mon, Dec 23, 2013 at 5:23 PM Subject: RE: re-complaint about the same issue To: MIDH Care <[email protected]> Cc: "******@gmail.com" <******@gmail.com>, "[email protected]" <[email protected]> Hi Team, Please find the E-Mail below, request you to do the needful. __________________________________________________​________ Thanks & Regards, Lenovo Customer Care, India. Please note that any E-Mails with attachments exceeding 10 MB will not reach us due to limitation in the Attachment Size. From: PranjalOctane [mailto******@gmail.com] Sent: Monday, December 23, 2013 12:00 PM To: [email protected]; [email protected]; MIDH Care Subject: re-complaint about the same issue my name is ranjal dutt i purchased lenovo k900 serial number is ****** the issue is that this phone is i am using replaced once just because of the heating and low battery issue , now after replacing and using it after some days i am facing the problems again , the same with some new ones the problems are listed below: 1.low battery backup 2.heating issue 3.hang 4.screen flicker i am using this phone and i am getting only 5 to 6 six hrs of battery backup , and with heating issue , when i am browsing internet or playing any kinda video it get heats so much and battery drains so fast for me it is pain when i ma in need of clicking some pics or surf to internet as there is very low battery backup , my friend also brought this phone with me on same day they also have this same issue but after replacing his phone the problem get solved , kindly see on my issue as if this issues persists again and again how can we refer lenovo phones to other persons ******
    Moderator note: personal information and serial number removed for member's protection.

    why no body here fo replying my issue..........is lenovo is such a bad company

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