Complaints department contact details

Is there a contact number / email for complaints about poor Apple customer service? I had a beyond ridiculous conversation with one of their non-support staff, and when I shared my perception of the customer service that she was offering and asked to advise me of what avenues I had available to complain about that she just hung up on me. I was hoping their normal survey / feedback request would come thorough via email (like they normally do after you speak to Apple support), but it has not come through. And before you ask, the answer is yes, I am outraged enough to take the time to complain.

There is this support feedback link.
https://ssl.apple.com/support/feedback/

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Can somebody tell me the contact details of the BT...

I have been waiting over 3 weeks for a date for a new installation for a brad new house after being told the phone line and broadband was working on day 1.....amazing as i dont even have a telephone wire from the telephone pole to the house!
I have spoke to at least 10 people, all of which take zero responsibility for the issue and just keep passing me to another department...
The last call i just received saying that "Terry Ann" will call me back tomorrow after 11am to "discuss what work needs doing".....great ill just wait for that phone call then. Every time i receive a phone call it just makes me more and more angry as we are no further to getting a resolution than i was on the 5th November when iwas told the issue was resolved.
Apparently for over a week BT were trying to rectify a fault on my line (even though a line didnt exist) and this fault could not be closed down on the system until it was resolved....and clearly it was never going to be!!
So i think, we are now getting somewhere near the point of getting a new installlation date, from the provisions team, but obviously i have to wait until after 11am tomorrow...
Certainly no signs of being moved up the queue because of the appalling service i have received!
I would love to take my business elsewhere but unfortunately Openreach run the new lines for everyone else that provides a telephone SERVICE....haha service makes me laugh!!!
I have never experience the level of incompetence as i have over the course of the last few weeks and when i asked one person i was speaking to whether THEY thought that the service i had received was acceptable....their response was "i can comment on that sir".
To be honest i dont want anyone else to say sorry, i dread to think how many times the ten people have said sorry.
Its just not good enough and apparently team supervisors are there to manage the staff and not to escalate customer complaints to...... but should a client request a call back from a supervisor you have to wait 2 hours for that....
So you wait 2 hours to get a call back just repeating what the member of staff had previously told you....a load of sorrys and waffle telling you that they arnt in the department you need.
I actually just wanted the contact details of someone senior that can hear my complaint as im not getting anywhere closer to having a phone line and internet after more than 2 weeks...
The only way BT can still be in business is that there truely is no other option in obtaining a phone line...
Please somebody tell me how i can get the contact details of the top guys at BT....i need something done about this!! It is not good for my blood pressure!
I cant have BT responsible for my son losing a father because he has gone insane whilst trying to get a phone line and internet....
HELP!!

Hi Griggo888
Welcome to the forums.
I can have this investigated for you. Please fill in the contact us form to send us an email.
You can click on the link in my profile under the section 'About Me'.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Hello I don't know who to complain to as you do not appear to have a complaints department, despite searching the web, I trust you can pass this to relevant department for action, as I'm very angry over my recent repair. Following my issue relating to a

Hello
I don't know who to complain to as you do not appear to have a complaints department, despite searching the web, I trust you can pass this to relevant department for action, as I'm very angry over my recent repair.
Following my issue relating to a blank screen 2 weeks ago, your advisor arranged for my iMac to collected by Amsys, for repair and return, this was done and it was returned to me last Tuesday, onWednesday I set up my iMac again and instantly realised I had problems, much worse than before. I called Amsys to inform them of the issue of the computer being very very slow and unable to open iPhoto and pages, and document listing would not show up, plus I had no sound on the mac.They informed me that they had only replaced the video card and what they had done would have not affected the computers performance. He suggested I reinstall OSX again which I did, but this made no difference to the programs, so I called you.
Your technician on the phone was very good as they have always been, and made an appointment for me to go into the Milton Keynes Apple store the next day at 1 pm, which I did.
The gentleman on the Genius Bar was very good and was able to run tests on the iMac in my presence, and diagnosed immediately an issue with the sound problem, and advised me that this could not be fixed while I wait and I would need to leave it for repair. I made him aware of the previous repair, and he was able to see via your system, the list of logged issues I have had with this since purchasing in September 2012. I'm sure you can see from the way you record all calls and issues the problems I have had.
Today I called to ask if my iMac would soon be ready for collection, I was told the repairs had been completed and it was being tested. However to my dismay, I learned of another serious issue relating to the repair carried out by Amsys. I was informed that 6 screws were missing from the the iMac internally, which caused me much distress and concern, they also told me I had to wait even longer as the screws had to be ordered and installed on arrival before I could collect it.
My issues here are: I trusted the Amsys repairer as it was arranged and recommend by you, it is very evident they are not competent to repair, as they have caused more problems with my iMac on its return, despite enclosing a checklist, fully ticked showing everything working well, it clearly wasn't ! Plus the issue of missing parts (screws) during the repair, I have already expressed my disgust with Amsys, by email and had a response, within the hour, apologising and told me they were looking into this.
This where I stand on this, I have not had my iMac for almost two weeks and I do not know when I will get it back. I'm also very worried about what other damage has been caused by Amsys and the quality of my iMac now. I want to know what you, Apple is going to do about this ? I have already been very inconvenienced by this and until now I have been a very loyal apple customer with 2 iPads, and 4 iPhones in our household, not to mention the iMac.
I feel I have been very let down by this experience, on my iMac, which cost a lot of money, I have also lost a lot of money with lost work and unable to carry out my business without it, and I will be seeking compensation.
I trust you will take this complaint seriously and pass it to the relevant department for action.
Yours sincerely
Des Withey
Sent from my iPad
On 26 Feb 2014, at 11:44, Apple Support <[email protected]> wrote:
Thanks for contacting us.
Thanks for contacting Apple Support. If you need more help later, you can open the case below or start a new support request online.
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Open this case
Sincerely,
Apple Support
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Call Apple Customer Relations - 1-800-275-2273. Ask politely & firmly that you want to be transferred to Customer Relations. Tell them exactly what you stated in your post.
GOOD LUCK!
These are user-to-user forums where everyday folk (volunteers) post questions and offer answers (technical support) to each other.

Contact details for directors

I am so sick of being passed from one agent to another, from one department to another retail, to Openreach and back again, and all the while having no broadband service and no-one being prepared to take responsibility for the problem, which is a BT problem. I had to go and sit in a coffee shop with my kids today so they could access the internet and do their homework. Until quite even recently you could contact directors via Twitter (whether they actually read it or not is another matter. I suspect the Director of Customer Service is more interested in their large bonus and next holiday than customer service). Meanwhile the service agents are left to take the flack, and have absolutely no ability or authority to do anything to help anyone. Pretty shoddy really. Anyway, does anyone have any direct contact details for any of the BT directorate?

Hi lellypompom,
I'm sorry about the problems you're having with your BT service, if you need any help getting this sorted please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Retention department contact

Hi,
I like to know how I contact the retention or complaint department.
I want to make an official complaint about my phone (curve 9320). It is a nightmare and I can't do it anymore.
I'm having problem on problem. My friend they were having fun on me all the time they were saying I had blackberry in my blood ..... Now this is over.
I need to let know somebody before I leave. (I still have 5 months of hell!)
thanks

This forum is a peer to peer forum where users help other users. If you want help with the problems we can help but most of us don't work for BlackBerry.
Also, you have your phone number listed next to 'My Carrier'. Posting your phone number for all to see on the Internet is unwise. Click on My Settings >Personal Information above and change that number to the name of your wireless service provider.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Complaint regarding service I'm looking for the name of a complaint department manager Apple Customer Care

complaint regarding service
I'm looking for the name of a complaint department manager
Apple Customer Care

Welcome to the Apple Community.
This is a user to user community, Apple are unlikely to read your comments, if you need support then you will need to contact them through Express Lane (select your country, navigate to iiTunes help and enter the serial number of one of your devices)

IPhone 4 - iOS 5 upgrade - LOST ALL CONTACT DETAILS

I upgraded to iOS 5 and now I can't get to any of my contact details.
What I have -
The list of my contacts is displayed under the contacts option, but when I touch any contact name it takes me back to the home screen. Can't make any phone calls. But I can receive phone calls and the caller-id displays the correct name too. So my guess is the information is there somewhere, I just can't seem to find it or use it.
What I have tried so far -
1) Resynced contacts from the Info tab in iTunes. I get the following error msg - "iTunes couldnot sync contacts to the "iPhone" because contacts are being synced over-the-air
2) turned off sync over wi-fi from iTUnes. Tried syncing again. Same error message as above.
3) Tried going to "Mail, Contacts, Calendars" under settings, it takes me back to home screen. It displays the "Mail, Contacts, Calendars" details screen for about half a second and takes me back to home screen.
4) Went to iCloud under settings and tried to turn off teh "Contacts" from there. It simplays doesn't turn off. I can turn off everything else listed under there, but contacts. No matter what I do, it stays on.
5) Signed into iCloud.com with my account. The contacts info there has only one contact listed (mine).
6) Tried to edit contact details from one of my recent text messages. Doesn't work. Takes me backto home screen.
Does anyone have any ideas about how to fix this. At this point I can't even use the main function a phone should be performing, i.e. make calls from my stored contacts.

I had the same problem. Time Machine proved invaluable here. I opened up Address Book, selected "All Contacts", started up TIme Machine via Spotlight, and scrolled back to the day before I ran the 4.2.1 updater. Bada bing, all contacts restored to the address book! Simply did an iPhone sync after that and all was well again.
Still, nasty bug Apple. :-|

Customer service issues, no complaint department!

Not sure I'm really asking a question here, just looking for a place to be heard! Up to now my experience with Verizon has been good, however I've always been on the buying end, Verizon on the selling. Recently though, I needed to cancel a line on my account. Not a big deal, or so I thought! First, there is absolutely no way that I can find to do this through the website, even though it is very easy to add a line through the website. I live about an hour away from the nearest store and didn't want to make the drive just to get rid of the line. So I looked up the phone number for the store via the website only to discover that even though each store shows a different number, your call is clearly routed to a universal call center in who-knows-where. Furthermore the automated system is terrible! I called 3 times on my cell phone and never got past the first set of options because it wouldn't recognize that I was hitting the numbers to respond. The fourth time I called on a land line and got through the first and second level, but by the 3 level it was having trouble recognizing my keystrokes again and routed me back around to the 1st level only to start again. Eventually I got to a human only to figure out that this was not my store that I was led to believe I was calling. All that just to deal with some stranger who doesn't know me or my account, just reading info off a screen! And, whose number one goal was not to just take care of my request, but rather sell me something, or in this case, do her best to talk me out of getting rid of the line! Are you kidding me! If I wanted high pressure sales personnel I would've chose that option two levels ago!!! After finally convincing her that yes I do want to cancel the line, and no I do not want to keep it and use it for a different device, she puts me on hold "while she takes care of that". Unbelievable! Eventually, she came back and the deed was finally done. By now I'm looking for an email address, or a complaint department, again not through the website, and there was no way I was calling again. So this is all I got, and I have no confidence that this will generate any change. Lesson learned: 1) Verizon is typical big business, only cares about making your purchasing experience easy and pleasurable, and creates as many road blocks as necessary to dissuade you from doing anything that lowers your bill or cost them income. 2) Even though its an hour away, any business I do with Verizon will require that I make the drive and deal with someone face-to-face, yes even in the most technologically advanced nation on the planet in 2014! Did I mention I'm dealing with a cell phone company...the irony!
To those who read this, whomever you may be, I apologize for the rant since you are probably not anyone that can actually do anything about it.

To get through to a person on the phone you simply need to continue to press 0. Works for me every time. Any rep, no matter in the store or on the phone, is tasked with trying to keep you from canceling any services. It is their job. You can't get mad at them for simply doing their job. How would you feel if someone got mad at you for the same thing. Let them do their jobs. It does stink that you have to repeatedly request the cancellation of service but their responsibility is to find another solution if possible.
When you call a Verizon Wireless store and nobody answers your call gets routed to a national call center. Why? Because customer service. How would you feel if you called the store and it just kept ringing and nobody answered? Oh. The store is not allowed to access your account, let alone process a cancellation of services, without an authorized user in the store to show identification. So had you actually gotten someone in the store you would have been directed to visit the store making the hour drive that you clearly didn't want to make or call in. All of this during the busiest week of the year.
We are not the most technologically advanced country on the planet. France has trains that travel 200MPH, China had a 21% growth in wind power capacity (in megawatts) while the US had 1% last year and also Quad HD displays have been available overseas for about 3 years now and are just hitting the US.
Any representative of VZW will know your account just as well as the next. They do this by reading info off of a screen. That's what the screen is there for.

I recieved a scam email from apple. then sent me the same email using my own email account. how do I report this to apple. can't find any contact details.

hi over the past month have received maybe 5 scam emails from apple.
I opened one the other day cause I thought well maybe it is from apple.
went through the steps and it was amazed at how well they did at copying apple website. you could even go to the apple shop page from their page!
what set me off that it was fake was that I tried to open the other apple pages along the top and it wouldn't let me. so I opened my own apple page and logged in. and realised that they don't ask for your bank details in your Apple ID account.
anyways so now what has happened is I got an email today " from myself" with this same scam email. it is as if they have hacked my email account and sending me these emails. I want to report this to apple but am unable to find any contact details apart from call back options. does any one have any advice on this.

I've had that same exact issue, I received the first e-mail claiming to be from Apple last night (though over the past week I've received two other scam e-mails from different addresses claiming that my bank transactions have been aborted). It said it was from my own address, and I checked it closely to make sure it wasn't a spoof account but found it was indeed my own e-mail address. Five minutes ago I changed my password, and I have just now received a second e-mail exactly the same, still coming from my own account. My best guess at an explanation is that it may have been sent before I changed my password and there was just a delay in the message sending, resulting in it coming through after changing my password.
I've now forwarded the e-mail on as an attachment to the [email protected] address, however this still doesn't help me with regards to stopping these e-mails. It concerns me that even though I changed my password they still possibly have access to my account. I tried checking my account activity but as opening the mail app on my iPhone is considered as a log in and I check it almost twice an hour, it's impossible to tell which could possible be an intruder logging in.

Mail keeps opening in the background when accessing contact details

I'm using iPhone 3G
I have an App called FreeMemory (from the AppStore) than can view all running apps in the background.
What I'll do is check FreeMemory and I can see that Mail is NOT running.
Then I go ahead and open Contacts and tap on a particular contact name (I noticed that it takes a while to open the details of a particular contact).
After that I close Contacts and go back to FreeMemory. Now I see Mail running in the background.
(but when I only open Contacts and scroll through the list and I dont tap a contact name, it WONT open the Mail app).
I can conclude that accessing a contact detail also opens Mail app which eats RAM since im using only iPhone 3G which has small RAM.
*PLEASE note that all my mail accounts are already INACTIVE/DISABLED and my Fetch options are OFF and set to Manual. Also, I DONT have any email adress info of my contacts stored in their names.
Any idea how I can prevent Mail from opening when I access contact details??
thanks!

Try with "Minimize to Tray" Add-ons
*https://addons.mozilla.org/en-US/thunderbird/search/?q=minimize+to+tray

Not able to see a narative report from a contact detail page.

In the URL of the weblink, I set up the link to the report as follow:
https://secure-ausomxdca.crmondemand.com/OnDemand/user/analytics/saw.dll?Go&Path=/shared/Company_31844_Shared_Folder/WEB+APPLET/FAX+to+contact&Action=Navigate&P0=1&P1=eq&P2=Contact."Contact ID"&P3%%%Id%%%
but when I right click on the weblink on the contact detail page I get this:
https://secure-ausomxdca.crmondemand.com/OnDemand/user/analytics/saw.dll?Go&Path=/shared/Company_31844_Shared_Folder/WEB+APPLET/FAX+to+contact&Action=Navigate&P0=1&P1=eq%0d%0a&P2=Contact.%22Contact+ID%22&P3ADBA-3AYF6O
I get %22&P3ADBA-3AYF6O at the end of the URL when I should get %%%Id%%%.
What could have happened? How can I fix this?
Thanks in advance for your help!

Actually thats correct. When you specify %%%Id%%%, it gets replaced with actual row id which is "ADBA-3AYF6O" in your case.
One mistakeI noticed, '=' is missing after P3 it should be
https://secure-ausomxdca.crmondemand.com/OnDemand/user/analytics/saw.dll?Go&Path=/shared/Company_31844_Shared_Folder/WEB+APPLET/FAX+to+contact&Action=Navigate&P0=1&P1=eq&P2=Contact."Contact ID"&P3=%%%Id%%%
Try it.
Dinesh

How to get contact details in C# code , when new contact is created in Exchange Server 2013

Hi all,
In my exchange server 10 users there, i need to create service that if any user log in his account and create new contact,
then i need that new contact details in C# code immediately [EWS Managed API].
how can i achieve this ?

If you want to be notified when a user creates a contact then look at notifications (either streaming or push) on the contacts folder
http://msdn.microsoft.com/en-us/library/office/dn458791(v=exchg.150).aspx . You will need to subscribe to every users contacts folder you want to monitor .
This will give you the EWSid of the new contact that has been created then to access the details you just bind to it
http://msdn.microsoft.com/en-us/library/office/microsoft.exchange.webservices.data.contact.bind(v=exchg.80).aspx
Cheers
Glen

How to transfer contact details from iphone 5c to iphone 6

How and different easy way to transfer contact details from iphone 5c to iphone 6.

Greetings bhabaniprasad,
Welcome to the Apple Support Communities!
I understand that you would like to transfer your contact information from your iPhone 5c to your iPhone 6. There are a few different ways to accomplish this.
First, if you are using iCloud on your iPhone 5c and Contacts are turned on, you simply need to sign in to that same iCloud account on your iPhone 6 and turn Contacts on.
Get help using iCloud Contacts - Apple Support
If you do not use iCloud, you can backup your iPhone 5c to iTunes and then restore your iPhone 6 from that backup.
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
Cheers,
Joe

Contact details in wrong order - am I the only one?

I use an iPhone 3G and sync it with my Macs using MobileMe. All software is up to date.
One thing bugs me since I have an iPhone:
The contact details are in a different order than on my Macs. They are even different for different contacts.
Example:
Contact 1 on Mac: 1. Mobile number 2. home number 3. work number 4. pager
Contact 1 on iPhone: 1. home number 2. work number 4. pager 3. mobile number
Contact 2 on iPhone 1. work number 2 home number 3. mobile number
This is really anonying. I wonder if I am the only person with this problem? I use the german language on iPhone and on my Macs.
I know that in the Mac Adress book I can set the order of the various contact details and that works very well. But not on the iPhone.
I do not so much care about a particular order, I just want to have my contacts in order. It is very difficult to quickly dial somebodys number when you first have to look where the mobile number is hidden.

hi,
I tried something new and i found it interesting. in Address book under Edit menu you have "Edit Distribution List". you will see three columes;"Group, Name and the third one on which you can click and change it to the phone. then you can click on the desired number which turns to bold and that will be the default number for that name. you will encounter a conflict when a name has assigned to different groups so you should check that name for each group.
Let me know your feed back.
Happy New Year

Lync User Phone Number Changed in AD - Still Showing Old (Normalized) Number Days Later in Lync Client Contact Detail

Environment: Lync 2013 backend; Lync 2010 and Lync 2013 clients. Enterprise Voice not implemented. November 2013 CU Applied on Server.
Issue: Lync user (User A) phone number changed in AD but still showing old number for others days later.
Believed Cause: User A has not logged into Lync since change to republish new phone number?
So after reading this http://masteringlync.com/ I am beginning to think that something I perceived as an issue may actually be by design?
Action:
User A work phone number changed in AD. User A has only one phone entry in AD. Normalization rule in place to basically leave number unchanged (working)
Result:
New phone number propogated fine to Exchange/Outlook fine. Old number displaying only in Lync client when viewing User A contact card detail
Lync 2010 Client displays only old number when looking at Client A contact detail (this client only presents phone numbers if they are actually normalized)
Lync 2013 Client displays two work numbers.
One that we identify as a "display number" just as entered in AD - this shows correctly as the new number. Another that we identify as the "normalized number" which is still the old
number (same as 2010 Client)
Same results whether contact is saved in Lync Client or not and is not related to Outlook contacts - in fact one test was with a Lync account that is not Mail Enabled.
I did a dbanalyze to view the SQL database detail for User A and see that Category 'userInformation' has the old phone number and the time stamp on it seems to coincide with a Lync Cllient database change (user login or refresh on that end) so this seems
to futher confirm my findings thus my reaching the point of conceding it might be out of my control.
My Question I guess is ....
Have others discovered this? Is this a bug or do normalized phone numbers actually requre a client login to accept/republish the number correctly to others even though the information is updated in AD? User detail and how it propogates seems to
be the biggest mystery and it gets harder and harder to explain to users why changes aren't displaying accuralely.

Thanks Richard... your blog definitely hit home with what I was seeing but guess I just didn't want to accept that as the end of the road on this. I'm still in a little misbelief that client interaction is necessary to update a backend change.
This process really makes phone numbers in Lync an unreliable source given a user will never know if it is it up to date. And the problem with Lync 2013 client is it shows both numbers in the client ... the address book one with the
updated AD numbers and the one the normalized AD one that the user has to login to republish. I now more fully understand the process but trying to explain that to users when they see different work numbers .. ugh.
Oh well, guess the important part is to understand the process so thanks again.

Complaints department contact details

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