Complete lack of any student packages, have advert...

Question

Now don't get me wrong at no point do they explicitly state that the product is aimed at students, but when the entire advertising campaign for your new 'faster' broadband involves only students and habbo references you'd forgive me for thinking you'd actually be accommodating to that market.
Every student that is living away from home, in halls or in a self-rented student-flat, has to move out between the end of june and september, now that is a 3 month period, or to it put another way a quarter of a 12 month contract.
To put a bit of perspective on it I am a third year student, I have been with BT since I moved out of my parents house. Each summer I have to shell out £119.97 for a product I CANNOT use. A quarter of what I am paying for each year. I am a student I can't afford to waste that much, I am on the rock bottom deal, the cheapest there is, and I am still bleeding cash that I don't have.
Every student is suffering this issue and BT is counting on them not being bill-savy yet to bleed them of their maintenance loan. There is no way of getting a 9 month contract at a decent price, there is no way of getting my line suspended over the summer.
BT keeps thrusting letters through my door about switching to infinity, and you know if I wasn't already wasting £119.97 I might shell out that extra £15 and get a decent speed. They have adverts full of students living away from home being all independent with their infinity broadband, god knows how they can afford it, maybe the shabby one is a dealer but that would be reading too much into it.
But why? oh why? Is there a complete lack of any way of catering to this massive market? Why not offer them something, this is a group of people that are going to be making some serious money in the future, they are going to be the ones that buy your infinity+tv+broadband+kitchen sink deal. Why are you doing your level best not to be helpful BT?
Your's sincerely,
A Student.

Answer 1

I finally thought I got this sorted back in june after a two hour phone battle with BT I eventually got through to someone that could actually sort the whole mess out.
HOWEVER. I get a call this morning telling me I have two months of outstanding bills. I explain the situation and after about twenty minutes of this lady telling me that's not how it works I get an 'oh wait it's right here in the notes section on your account! Sorry for the inconvienience. Also you are going to need to call up billing to get that error corrected. Goodbye'
God **bleep** it BT, my contract ends in a few months and then I'm switching provider, the connection has been terrible and the customer service even worse.