Config document on CRM Billing

Question

Hello Experts,
I have to work on Service Module.
If anybody has config document on Billing,please provide
Thanks

Answer 1

Hi,
I can suggest u the customizing steps for CRM billing.
If u want to do customizing for CRM billing follow the following steps:-
u2022First of all make the item category for sales and services tht u r using as relevant for CRM billing.
u2022Goto Customer Relationship Management>Billing>Define Billing Types and define the billing type. In this step, you define billing types to specify the characteristics and properties of a billing document (an invoice, credit memo or debit memo, for example). The billing type attributes determine how the system behaves during the billing process
u2022Goto Customer Relationship Management>Billing>Define Billing Types --> Define Item Categories .In this step, you define the item categories for CRM Billing. The item category determines the properties and characteristics of billing due list items and billing items (normal service items, and credit/debit memo items, for example).The item category attributes determine how the system behaves during the Input Processing and Billing processes.
u2022Goto Customer Relationship Management>Billing>Define Billing Types > Define Item Categories> Item Category Determination--> Assign Item Categories. In this step, you assign a combination of the business transaction type (that is, process type of the source application) and the item category of the relevant CRM business transaction to an item category in CRM Billing.
u2022Also for integration with R3 goto Billing> Integration> Transfer of Billing Documents to Accounting> Transfer to Accounts Receivable Accounting (FI-AR)> Assign Document Types. In this activity you determine which accounting document types will be used to post billing documents in SAP ECC Accounts Receivable (FI-AR).
u2022Also u need to do the following settings--> Assign Billing Units to Service/Sales Organizations. In this activity you define which billing unit should be determined from the characteristics sales organization and service organization.  This applies for service processes in CRM Online that are billed in CRM Billing, and posted as billing documents in SAP R/3 Financial Accounting (FI).
Also refer the help docs in SPRO.
I hope this will help u.
Regards,
PePe