Configurable Products in Service Process (CIC)

Hello,
If I add a configurable product to a service order in CRMD_ORDER the configuration tab is displayed correctly.
However, if I add a configurable product to a service order in the CIC it is not. I presume this is a feature!
I tried modifying the screen sequence control for screen profile type TSRV to include the configuration tab (TSRV_ID_CONF) but it hasn't worked.
Has anybody had this problem before and can give me a pointer? I've raised an OSS message with SAP but they are very slow in responding at the moment.

Hi Stuart,
Did you get any response from SAP. Could you please share.
Thanks
Silivia

Similar Messages

Rework operation in configurable products

Dear Experts ,
I need your expertise knowledge in Re-work scenario for configurable product.
I have a scenario where i have produced one configurable product which is lying in stock against specific customer.
Now at some point of time , i came to know that this product can be sold to some other customer with just change in the few variants like color and
Cylinder capacity. In this kind of scenario , to carry our re-work process my business wants to consume the stock lying against different customer in
stock ( hopefully customer delaying to get it delivered) Is this the right approach..? Can i consume the configuarablke material stock and make few
changes and deliver to the customer..? Is this the right approah.
Need you expertise knowledge on impact of both Finance. Production.
Note : i have tested the scenario , system is allowing me to consume Stock of configuarable product ( For testing purpose i did transfer posting from customer stock to own stock by 411 E.
regards,
Daya

Hi Daya,
To understand myself the above scenario, I used the
example of Tined drinks/beers. The product beer is going to be the same for the
brands UB and Kingfisher, only the difference is brand sticker pasted over the
tin.
Now, the retailer of UB had placed some order and the
stock for them is produced as well and available at UB sales order stock. In
business perspective it is required to remove the UB sticker from tin and paste
the kingfisher stickers over it.
In the above structure, I hope there is no standard SAP transaction available for links in colour red(For dis-mantle and re-assembling). All the links in Green are available in standard SAP. If the scenario is often occuring, then it is good to have a custom program for this in the below mentioned way.
Step 1
The final product (UB Beer), to dismantled to beer and UB sticker (may be 132 and 262 - Consumption reversal), here it is possible to custom single level or multi level as well - The cost of dismantling also to be capture in a seperate cost center (may be a re-work cost center).
Step 2
Assemble the Beer and KF sticker (131 and 262) - Assembling cot needs to be captured in seperate cost center if required. Or for ex, if this stickering operation is defined as a seperate level of process, then this can be handled by cretaing a regular production order.
This dis-mantling custom program can be used for scrapping as well, for ex, the final product is rejected and needs to be scrapped for some reason, But some of its components are re-usable.
This dismantling and re-assembling is very often in breweries as there would be lot of promotions and discount sales will be going on and to push the produce stock it is required to go with the brands which is selling high in a particular season.
But it is good to go for custom program only if the dis-mantling and assembling is often in the business process. Other wise it is better to split the configured product into two process like
Process 1 - Until the configuration come into place, produce the product at this level in MTS scenario
Process 2 - Pick the MTS product and go either for ATO or STO scenario.
Let the community know any further inputs are required.
Regards,
Chinna.

Need a function module to read some std. fields in service process in CIC

Hi All,
Process is -
> user creating service process doc. in/from CIC (win client). SAP CRM 3.1 Version.
Under service document's interaction record there are few fields (category, priority, reason, status, result). Using FM: crm_order_read, am able to read/find category, priority & status. But am not able to read/find reason & result. Can you please help me for this which function module i need to use. Or is there any other method is there to find out.
Sunil

Hi Sunil,
You would find the reason data in ET_SERVICE_OS output parameter of CRM_ORDER_READ.
Go to ET_SERVICE_OS ->OSSET ->SUBJECT-> CODEGRUPPE, CODE, KURZTEXT, CODETEXT.
Hope this helps!
Regards,
Saumya

Configure after sales service product

hello gurus,
can somebody guide me how to configure after sales service of a product sold say for eg truck and i want to know how do we connect the same with the order delivered.
specific and detailed write up would be better for an understanding perspective,
somebody reply/help
thanks
Message was edited by:
varada rajan
Message was edited by:
varada rajan

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Production operation external processing goods receipt for subcontract PO

Hi PP/MM experts,
I searched for existing forum entries but no luck or final answer.
I have a question about the goods receipt for a subcontracting PO that is account assigned to an operation of a production order (external processing for operation).
The following situation:
Production order type PP02 - external processing
There is only one operation in the production order with control key PP02 - external processing. I marked the control key PP02 in configuration for 'Automatic goods receipt'.
I created a PO for the PR is the operation
When I'm doing the goods receipt of the subcontrating PO a 101 posting is triggered for the finished product and components are consumed by 543 O movements. So far so good. But the inventory for the finished style is not increased. In MIGO I even see that even a batch number for the finished product is determined. Looks like that only the service is posted but not the inventory. I assumed when I mark the operation contol key for 'goods receipt' that the MIGO will also post the inventory for the finished style.
Reason for PP order and not only subcontract order is that we want to manage capacities of external suppliers with PP capacity planning.
Is that a bug in our system or normal behaviour? We use SAP ERP 6.5 with IS AFS.
Thanks in advance for your answers.
Best Regrads,
Harry

Hi Rizzi and all others,
thanks for your replies.
I'm using a production order for the following reasons:
We want to use capacity planning for external suppliers. At least to have some overview of work they have to do in a month
The external assembly can also be changed to internal assmebly and for that reason we will start always with the same kind of document -> production order.
But one more thing what is really confusing. In the materials document list MB51 the 101 movement for the service is listed even if the inventory was not increased. That is really confusing for the users.
Best Regards,
Harry

Customer Service Process

Hi,
Business Process:
Customer has given the complaint. So Service notification will be created. It requires man power as well as components replacement.
I have 2 different solutions. Please advice me which one is better than other & why.
Solution 1:
From notification, sales order will be created for configurable service material & the components to be replaced. I have created service product & configuration profile for service material. So in background, service order will be created with pre-defined task list. I will do the delivery & PGI based on sales order. I will bill based on sales order. In background, I will execute the service order & I will settle the labor cost to sales order. So I guess, while billing I can bill the customer on total value (material cost & labor cost)
Solution 2:
From notification, I will create the service order. I will execute the service order & I will do GI for the order. I will do the billing based on service order.
Here drawback I guess, I can't do GI to the customer instead I will do for the order.
I have gone through this link.
http://help.sap.com/saphelp_46c/helpdata/en/e6/4a903f9e0311d189b70000e829fbbd/frameset.htm
In this link, it has been mentioned that components should be assigned to service order.
So what would be the need of business process Automatic creation of service order from Sales order using service product?
Please clarify.

Hi,
It is totally depends on how you look for the scenario,
If you want to show that Goods are issued to customer then solution first is OK, but doing business process is complex one for user, that they have to create notification in CS then create sales order in SD then delivery then again create service order in CS and again create billing with reference to sales order, it is like jumping here and there.
Where as second solution is strait forward
Starting from CS and ending in SD billing one time only here and there so it can be very easy to user
Kapil

Runtime exception for configurable products

Hi Gurus,
I am getting a runtime exception for configurable products on clicking the link You can select more product options in CRM 7 b2c application . But when i login with a registered user and click the same link , it opens up and takes to the page for configuration of products .
Please find the error from logs :
[EXCEPTION]
79823   java.lang.NullPointerException: It was tried to rebuild the connection because of invalidity. It is not allowed because the connection type is not JCoConnectionStateless. You may also check the user authorizations.
79824   at com.sap.isa.core.eai.sp.jco.BackendBusinessObjectBaseSAP.getDefaultJCoConnection(BackendBusinessObjectBaseSAP.java:55)
79825   at com.sap.isa.maintenanceobject.backend.crm.DynamicUICRM.readData(DynamicUICRM.java:121)
79826   at com.sap.isa.maintenanceobject.businessobject.DynamicUI.read(DynamicUI.java:767)
79827   at com.sap.isa.ipc.ui.jsp.action.InitDynamicUIAction.ecomPerform(InitDynamicUIAction.java:67)
79828   at com.sap.isa.isacore.action.EComBaseAction.doPerform(EComBaseAction.java:375)
79829   at com.sap.isa.core.BaseAction.execute(BaseAction.java:212)
79830   at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
79831   at com.sap.isa.core.RequestProcessor.processActionPerform(RequestProcessor.java:692)
79832   at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
79833   at com.sap.isa.core.RequestProcessor.process(RequestProcessor.java:409)
79834   at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
79835   at com.sap.isa.core.ActionServlet.process(ActionServlet.java:243)
79836   at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
79837   at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
79838   at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
79839   at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)
79840   at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)
79841   at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
79842   at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
Can anybody help me out to find the issue .
Thanks and Regards,
Tony Isaac

Tony,
It looks more like an issue with the loading of the JCO properties before the logon. Can you go to XCM and try reentering the password and save the config. Once done do a test connection and restart the application.
Then set a breakpoint in the BackendBusinessObjectBaseSAP class in the method getDefaultJCoConnection().
Here when the current connection is invalid it tries to read the config properties from XCM. Just check if it is reading the correct values from the config ISA_COMPLETE which is read on the backend object.
In case of mismatch, you need to fix that or you could try to build a new JCO connection with your own parameters.
Pradeep
Edited by: Pradeep Kumar on Mar 11, 2010 6:20 AM

PME - Configuration Copy From Service Order Quotation to Service Order

Hi,
We are in requirement to copy the Product configuration in CRM 2007 from Service Order Quotation to Service Order.
After Configuring a Product in Service order Quotation, the product configuration is not copying to the Service Order if created using follow up documents.Only Product is Copied to the followed up transaction with the copy control method in customization.
Please advice..
Regards,

Hi,
Problem solved...
In the Copy Control of the Item Category in IMG the Process Flow option was not maintained.
Regards,

Does analysis service process task honor dynamic connections?

simple question.. I have a ssis package which contains analysis service process task.. it went well in the dev env. Now, I've deployed to production and connection manager was set by configuration tables.. however, it seems to me that the connection manager
on production is still pointing to the dev env... any workaround?
thanks
--Currently using Reporting Service 2000; Visual Studio .NET 2003; Visual Source Safe SSIS 2008 SSAS 2008, SVN --

Hi cat_ca,
To achieve your goal, we can combine the Environment variable Configuration with SQL Server Configuration. In short, we can create an Environment variable type Configuration to define the connection string for the Connection Manager that is used by a SQL
Server Configuration to connect to the SQL Server configuration table. To create such an Environment variable Configuration, we need to create a system Environment variable on each server to host the connection string for the corresponding connection manager
such as:
Data Source=ServerName;Initial Catalog=TestDB;Provider=SQLNCLI11.1;Integrated Security=SSPI;Auto Translate=False;
Besides, we need to make sure the Environment variable Configuration is above the SQL Server Configurations in the Package Configurations Organizer list.
Reference:
http://amenjonathan.wordpress.com/2010/12/13/creating-a-solid-ssis-etl-solution-part-2-%E2%80%93-package-configurations/
Regards,
Mike Yin
If you have any feedback on our support, please click here
Mike Yin
TechNet Community Support

Configure products in Lead document SAP CRM7.0 EhP1

Hello,
We are implementing configurable products in CRM, in order to use them
in Sales Documents, and everything works fine.
Now we need to use these configurable products in Lead documents, but
nothing appears in order to configure products. Is something missing to
make this available?
Best Regards,
Susana Morgado

Hi Susana
I did some more study on lead transaction and following is my conclusion.
Technical: The configuration explosion is performed using IPC in transaction processing. The leading business transaction category for Lead Transaction is BUS2000108 and BUS200129 for Lead Item. These categories ristricts the transaction structure from triggring event for calling IPC as an lead can be created without products, with zero quantity products and also with just product categories. Since IPC is not called the product configuration cannot be exploded in Lead transaction unless an enhancement is performed at the object level itself. Which would be very complex. The same is applicable for activity transaction.
Business Logic: From a business process persective the main objective of Lead transaction is to capture the customer's interest and put a qualification around the same. If the customer interest is identified as high and the qualification helps the organization in making the decision of taking the lead forward into sales cycle and start investing organization's resources on the prospect, then the lead is converted into Opportunity. At the lead level it is still not clear which products or services will suite the customer requirements best. It is at the opportunity level where the detailed discussion are performed and captured to identify the precise needs of the customer and preparing the solution to fulfill customer needs. Hence opportunity is the transaction where the product configuration is performed and solution is created for the customer.
Hope this helps.
Thanks
Avi

How to configure solution manager service desk knowledge base for customer?

Hi Expert,
How to configure u201CSolution Manager Service Desk Knowledge Baseu201D to allow Customer to check on the solution?
Can we make the Solution Database open for the key user? Can we add one link in the workcenter and the customer can search existing solutions before they create message to us?
Please advice,
Thanks
regards,
ng chong chuan

>
Chong Chuan Ng wrote:
> How to configure u201CSolution Manager Service Desk Knowledge Baseu201D to allow Customer to check on the solution?
>
> Can we make the Solution Database open for the key user? Can we add one link in the workcenter and the customer can search existing solutions before they create message to us?
Hi,
It's a good idea, but currently it's not yet supported.
In Work Center, there is no predefined (nor a hidden) link shipped by SAP to access the Solution Database for key users.
With a future EhP for Solution Manager, you might get an integration of the Solution Database into the message processing Web UI.
Best regards,
Ruediger

Permanently change default error configuration in Analysis Services 2005

Hi,
Currently, I am working on a BPC 5.1 application. The data for this application is loaded(inserted via SQL statement) right to the FACT table and then a full process is run for that cube via an SSIS package using the Analysis Services Processing Task. Often records are loaded this way where a dimension member for some of the records has not been added to the Account dimension yet. These records after loading are considered 'orphan records' until the accounts are added to the account dimension.
This loading process is used because of the volume of records loaded(over 2 million at a time) and the timing of the company's business process. They will receive data sometimes weeks before the account dimension is updated in BPC with the new dimension members.
If I try and process the application from the BPC Administration area with these orphan records in the FACT table, the processing stops and an error displays. Then when I process the cube from Analysis services, an error is displayed telling me that orphan data was found.
A temporary work-around is to go into the cube properties in Analysis Services 2005, click on Error Configuration, uncheck 'Use default error configuration' and select 'Ignore errors'. Then you can process the application from BPC's Administration page successfully. But, the problem is that after processing the application successfully, the Analysis Services Error Configuration automatically switches back from 'Ignore errors' to 'Use default error configuration'.
Does anyone have any suggestions on how to permanently keep the 'Ignore errors' configuration selected so it does not automatically switch back to 'Use default error configuration'? Prior to BPC 5.0 this was not occurring.
Also, does anyone know why this was changed in BPC 5.0/5.1?
Thanks,
Glenn

Hi Glenn,
I understood the problem but I can say that it was a bad migration of appset from 4.2 to 5.0.
Any way they are using a dts package to import data into our fact table. That's means they have to add another step into that package where they have to do the verfications of records before to insert into fact table. Verfications can be done using the same mechanism from our standard import. Just edit that package and add similar steps into customer package.
Attention you need somebody with experience developing DTS packages with for BPC to avoid other problems.
One of big benefits from 5.X compare with 4.2 was the fact that we are able to use optimization schema and aggregations for cubes.
Heaving that orphan records it is not possible to use optimization schema for cubes and you are not able to create good aggregation into your cube.
So my idea is to provide all these information to customer and to try to modify that package instead to enable that option which can cause many other issues.
Sorin

Error in Deploying the web service process

Hi all,
I will working on web service process in ebs server. In this server i had executed the web service process successfully.
After Restarting my ebs server i checked again the web service process , but it throws following error running the "Asant deploy-war" command.
Error is :
The following error occurred while executing this line:
/p01/oracle/pixcomn/java/oracle/apps/webservice/j2eetutorial15/examples/common/targets.xml:56:
An exception occurred while running the command. The exception message is: CLI171 Command deploy failed :
Application hello-jaxrpc is already deployed on other targets. Please use create-application-ref command to create reference to the specified target;
requested operation cannot be completed.
Please help how to solve this web service issue.
Thanks
Prabu

Hi Hussein,
I checked the Server log , i got the followinf log file.
[#|2012-02-03T13:11:34.993+0530|SEVERE|sun-appserver-pe8.2|javax.enterprise.system.container.web|_ThreadID=10;|WEB0200: Configuration error in web module [hello-jaxrpc] (while initializing virtual server [server])
com.sun.enterprise.config.ConfigException: I/O error while loading deployment descriptor for: hello-jaxrpc
cause: The archive null does not contain deployment descriptor file WEB-INF/web.xml
     at com.sun.enterprise.instance.WebModulesManager.getDescriptor(WebModulesManager.java:398)
     at com.sun.enterprise.instance.WebModulesManager.getDescriptor(WebModulesManager.java:343)
     at com.sun.enterprise.web.VirtualServer.loadWebModuleConfig(VirtualServer.java:518)
     at com.sun.enterprise.web.VirtualServer.getWebModules(VirtualServer.java:365)
     at com.sun.enterprise.web.WebContainer.loadWebModules(WebContainer.java:837)
     at com.sun.enterprise.web.WebContainer.start(WebContainer.java:722)
     at com.sun.enterprise.web.PEWebContainer.startInstance(PEWebContainer.java:515)
     at com.sun.enterprise.web.PEWebContainerLifecycle.onStartup(PEWebContainerLifecycle.java:54)
     at com.sun.enterprise.server.ApplicationServer.onStartup(ApplicationServer.java:300)
     at com.sun.enterprise.server.PEMain.run(PEMain.java:294)
     at com.sun.enterprise.server.PEMain.main(PEMain.java:220)
Caused by: java.io.IOException: The archive null does not contain deployment descriptor file WEB-INF/web.xml
     at com.sun.enterprise.deployment.archivist.Archivist.readStandardDeploymentDescriptor(Archivist.java:233)
     at com.sun.enterprise.deployment.archivist.Archivist.readDeploymentDescriptors(Archivist.java:195)
     at com.sun.enterprise.deployment.archivist.Archivist.open(Archivist.java:131)
     at com.sun.enterprise.deployment.archivist.ApplicationArchivist.openArchive(ApplicationArchivist.java:673)
     at com.sun.enterprise.instance.WebModulesManager.getDescriptor(WebModulesManager.java:387)
Thanks
Prabu

Difference between business activity and service process in transaction

Hi Friends,
Can anyone explain me the difference between business activity and service process in transaction category of service desk
Thanks & regards,
Shanmugam Balamurugan

Hi,
Activity means e.g.. sales call, customer visit etc.
But service process means after you sale your product if some service related issue arrives then that is taken care by this transaction.
Inspire by rewarding.
Regards,
Nikhil

Production Manager - Service

Production Manager (Service)-FLU000433
OPCO Description
Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. Fluke has achieved the number one or number two position in every market in which it competes. The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality. A wholly owned subsidiary of Danaher Corporation (www.danaher.com), Fluke is a multi-national corporation headquartered in the greater Seattle area. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Danaher Business System. Working at Fluke gives you access to a robust career development process and challenging, “stretch” opportunities.
Description
Supervise/Manage the day-to-day operations with responsibility for producing product at minimum cost consistent with quality specifications and production schedules.
Responsibilities:
Responsible for all process within assigned area, including contributing to the development and implementation of new processes and to the continual improvement of existing processes.
Interpret and execute policies affecting organizational units, recommend modification to operational policies and ensure compliance with Company policies.
Responsible for performance appraisals of assigned employees and recommend appropriate status changes and/or salary increases.
Assure that proper records and reports are established and maintained for operations and results achieved.
Depending upon level, may determine the need for labor, space, materials and capital equipment and provide cost analysis in justifying expense.
Scope of supervisory responsibility is dependent upon management level.
Depending upon level, may have increased budgetary responsibility.
Manage daily workflow in multiple service cells
Resolve day to day production issues
Work with internal organizations to resolve parts delivery and product reliability and quality concerns
Manage daily performance to meet quality, delivery, cost and revenue metrics
Responsible for P&L performance in assign area
Qualifications
Prefer previous experience in a service environment
Knowledge of and/or experience utilizing lean principles desired.
Minimum of 3-5 year previous supervisory experience.
Note: May require occasional travel, extended hours, and on-call duty.
All external hiring is contingent upon the successful completion of a pre-employment drug screen and a criminal background check.
Fluke is an equal opportunity employer.
www.fluke.com
www.danaher.com

Thread of the Necro-Dancer:
Regardless, the step Katie was apparently implying (but seems to be missing from her description) is the bit where you backup the database and restore it to a separate instance. after this is done, you can then install a new management server targeting this
new instance, and then promote the new management server to the workflow server, and run the isolated database using the new management server.
i would recommend, however, that you use
the supported method of producing a upgrade lab with production data, which is very similar to the method Katie implied, includes directions covering all of these steps involved, and allows you to periodically restore production data to the lab database
with minimal overhead.
I didn't notice the date before now. I just look at the latest unanswered posts, so not sure how I got into this one. But technet has been acting weird lately. I get an internal server error far too often.
http://codebeaver.blogspot.dk/

Configurable Products in Service Process (CIC)

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