Customer Service Process

Hi,
Business Process:
Customer has given the complaint. So Service notification will be created. It requires man power as well as components replacement.
I have 2 different solutions. Please advice me which one is better than other & why.
Solution 1:
From notification, sales order will be created for configurable service material & the components to be replaced. I have created service product & configuration profile for service material. So in background, service order will be created with pre-defined task list. I will do the delivery & PGI based on sales order. I will bill based on sales order. In background, I will execute the service order & I will settle the labor cost to sales order. So I guess, while billing I can bill the customer on total value (material cost & labor cost)
Solution 2:
From notification, I will create the service order. I will execute the service order & I will do GI for the order. I will do the billing based on service order.
Here drawback I guess, I can't do GI to the customer instead I will do for the order.
I have gone through this link.
http://help.sap.com/saphelp_46c/helpdata/en/e6/4a903f9e0311d189b70000e829fbbd/frameset.htm
In this link, it has been mentioned that components should be assigned to service order.
So what would be the need of business process Automatic creation of service order from Sales order using service product?
Please clarify.

Hi,
It is totally depends on how you look for the scenario,
If you want to show that Goods are issued to customer then solution first is OK, but doing business process is complex one for user, that they have to create notification in CS then create sales order in SD then delivery then again create service order in CS and again create billing with reference to sales order, it is like jumping here and there.
Where as second solution is strait forward
Starting from CS and ending in SD billing one time only here and there so it can be very easy to user
Kapil

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