Configuring BPA - Setting up a DB

Hi,
was hoping that someone may be able to help. Our IT team have recently installed BPA on our servers and have provided me with a user access to it. I have no problems opening BPA, however when adding a database, the program adds the named database, but then will not allow me to enter it or configure it, as it requests a username and password (which are autofilled - but do not work). Our IT team informs me that they were not prompted for any usernames or passwords so we are a little unsure as to how to get past this?
Would be really grateful for any help,
Krgds M

The default user is: system and the default password is: manager for all new databases in BPA.
A default user name and password for each user is also maintained under View -> Options. This default is stored locally in each users profile, yours is different from your IT support team. They probably have it still as the default, yours has probabaly been changed to reflect your Id and password.

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