Configuring Callback Option - IPCC Express

When customers call in and all agents are busy, we'd like to give them an option to leave a call back number so a call can be automatically made to that number (while retaining their position in queue) as soon as an agent become available. I know this must be a very common scenario that many people probably have already deployed in their organization. I'm very novice in IPCC scripting and would like to know where should i start from? What are the requirements for that? We're running IPCC Express Premium 4.0(3) and Callmanager 4.1(3)
Any advise would be highly appreciated.
Thanks,
Ehsan

I think there is a miss-communication here.I never said the caller should stay on the line until it gets a callback (why on earth someone would do that??!!). All I meant was the caller should (actually MUST) hang up and then get a call back maybe after 30 min or anytime as soon as an agent become available. The actual call should maintain its position in the queue throughout this entire process. The call flow are:
1) All agents in the contact center are busy and the call gets queued on the Cisco IP-
IVR. Caller listens to a prompt - “All agents are busy assisting other customers.
Please hold and your call will be answered in the order received.”
2) The caller is given the option: “If you wish to leave a phone number for an agent
to call you back, please press 1”
3) The caller opts to leave a callback phone number.
4) The Cisco IP-IVR prompts the caller to enter the phone number he/she would like
to use for the call back.
5) The caller can also opt for a delayed call back. The Cisco Media Blender
processes the callback delay value with an additional prompt and collect through
the Cisco IP-IVR – “Please enter the duration after which you would like to
receive a callback”. Caller enters 15 minutes, indicating the best time per his/her
schedule to speak with an agent. This value is POSTED to the Cisco Media
Blender and the call back is scheduled after 15 minutes.
6) The Cisco IP-IVR collects the phone number and callback time (if applicable) and
POSTS a URL request using Cisco IP-IVR step “OpenURL” to the Trailhead
Server indicating that this request is for a callback.
7) The Trailhead server forwards this request to the Cisco Media Blender, which will
place a phantom call in queue (if there are no agents available) as a placeholder
for the callback.
8) When an agent becomes available, the phantom call is routed to the agent and a
call is made via the agent’s second phone line to the caller’s callback number.

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CUOM error when trying to poll performance data from IPCC Express

Hi Network Professionals,
Using CUOM 2.1 SP1 I get an error when trying to access the Performance menu for a IPCC Express Server in the Service Level View.
Error Message:
Performance polling is not supported for the current capability.
The server is fully monitored and I get enviroment, system, interface and application information.
I the Polling Parameters menu (Voice Utilization Settings) the only parameter listed is "Communication Manager and Registred MGCP Gateway Utilization".
The IPCC Express version is 5.0.(2)SR01_Build045.
Is anything missing on the IPCC server? I have only configured it with SNMP.
Kind Regards
Johnny Olsen

hi teresa.
well I bother you because I have a problem similar to that raised earlier, I have a vm INTAL CUOM 2.1 SP1 and the problem is that computers add-in-law his administration IPCC view the service level ... but when I fall into a custom group created the group and add the teams the same ip ipcc already visible, in my group I want to generate displays custom cloud but do not show me the equipment, except that I want to add IVR servers and I do not under any circumstances the samples .. lso probe and reset everything and anything related services, install the SP! and nothing. Can you help me with this or if I recommend CUOM up version of the 2.3 that I could not even see the difference with 2.1 CUOM thanks greetings

In IPCC express,last 4 month report i;m not getting in historical report. in report it shows blank.

Hi all,
we are using IPCC express 5.0 with high availability and call manager 6.0.
Now i;m facing an issue in historical reports.i'm not getting last 4 month reportin the historical report and the report is blank.
when i troubleshooted, i checked for filter in scheduler file, logs and i couldn;t find any issues in that.
i observed in datastore control center, agent, historical, repository status is stopped in publisher and replication status also stopped. i tried to start it but it stopped again.
as per customer information, also agent phones are communicating with standby server not with publisher for last 4 months.
so i'suspect it is database replication problem for long time that is why i;m getting the report also for these 4 months.
please find the attachment for your reference..
please anybody can help me in this..
thanks in advance..

Jneklason wrote:
~snip~
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.
I hate to tell you this, but you didn't write an email. You wrote a discussion post on the Verizon Wireless Community forum which is a public peer to peer forum. Unfortunately since you didn't mark your post as a question, the VZW reps that roam this community won't ever see your post. Before you re-post it, don't. Duplicate posts get removed from the community.
I see there were several missteps both by the reps and yourself in your post. First you should have insisted on returning the phone within the 14 day return policy period. Second which Samsung Galaxy mini model did you purchase? The S3 mini or the S4 mini? Did you do any research prior to deciding on this device. The reps at that time deflected the easiest course of action, by trying to get you to replace the phone under insurance instead of returning the phone. The Early Edge payment option requires the current phone on the line using the early Edge must be returned to Verizon Wireless. Did you once considered going to a third party site like Swappa to purchase a gently used device for your daughter?

CISCO IPCC EXPRESS - E-MAIL SUBSYSTEM PROVISION

We have read that, to provision the e-mail subsystem in a Cisco IPCC Express environment, we have to complete the following steps.
1. From the Cisco Unified CCX Administration menu bar, choose Subsystems > eMail. The eMail Configuration web page opens.
2. Use this web page to specify the following fields:
- Mail Server: A fully-qualified e-mail server name.
- eMail Address: An existing fully qualified e-mail address for the administrative account.
What kind of permissions need the administrative account? Exhange Administratior permissions? Because the customer don't like the idea of giving us a user with the possibility of controlling all the e-mail of his firm.
Do we really need it???? Thank you very much.

I typically tell the customer's Exchange team that I need them to accept unauthenticated SMTP transport from the CCX server IP address(es). I believe [read: haven't had to do it myself in a while] there are settings in Exchange 2003 on the virtual SMTP server where it will accept unathenticated mail for it's own domain from. Exchange 2007/2010 is a different animal that I haven't had to do first-hand yet. I have been lazy and just have an Exchange resource call the customer and talk them through it.

IPCC Express Skills Based Routing "Select Skill" feature request.

Let me start by saying that I hope I'm just doing something wrong and that what I'm trying to accomplish is already possible within the existing feature set of IPCC Express. (I'm running 4.5.2) If not, I'd like to start a campaign to get it added as a feature in the next release.
Short version:
A call comes in, and in order to assign skills to the call you must assign the call to a csq that contains the skills required to complete that call. -- Problem arises when number of skills gets large, so must the number of CSQ's. Maintaining all of the agent to CSQ mapping gets very cumbersome.
I'm proposing a new "select skill" step in the CRS developer, which will allow you to assign a skill required to handle a call, rather then have skills required be based on what CSQ the call was put into.
(Long version in an e-mail from me to cisco)
Basically what I'm seeing with the Skills Based Routing feature in IPCC Express is that it still relies heavily on CSQ's to determine the group of agents selected to take a certain call. I can't assign a skill to a calling contact during the call flow in the script editor, instead I have to assign a contact to a CSQ which has certain skills assigned to it.
Let me give you an example as it pertains to my company.
We have 15 Healthcare locations with an average of 7 doctors per location. Each doctor has his or her own specialist that takes appointments and other calls not destined to be terminated by the doctor. Each Specialist is also a Primary backup for 2 other doctors and a secondary backup for the rest.
Currently, if I want to use skills based routing to route a call to one of the Doctors, I have to create a CSQ for each doctor, and add that doctors skill to that CSQ, and then add all of those CSQs to the locations "team".
Furthermore, if I want to add a "bilingual" skill so that each caller has the option to speak to a bilingual rep, it changes the order for the rep selection. Now I have to double the amount of CSQs in the system to have 1 queue for one language and another queue for another language for each doctor.
At 15 locations and averaging 7 docs per location with 2 languages, this requires 210 different CSQs that I have to update on a regular basis because turnover for these specialists is fairly high. Not to mention the fact that Cisco has imposed a "soft limit" of 75 CSQs per server on the 7835.
What I would propose to alleviate this mess would be to add a new step in the CRS editor under "IPCC Express" and call it "Select Skill", where I could assign a skill required to handle a call. This would allow me to create 1 CSQ and have agent selection done based on skill, or a combination of skills. It would also allow me to look across the enterprise for an agent with a particular skill without having to create 105 CSQs with 105 agents per CSQ.
To do this for now I have created a work around, but it's not a very good one because it requires a lot of overhead. I've created a database with all of my agents in it and all of the skills they are qualified for. Then where I would use the 'Select Skill' step I talked about earlier I now use a database dip and select a resource with the skills I require, then do a 'Get Reporting Statistic' to determine if that resource is logged in and available. Then using CRS 4.5.2 I route on resource instead of CSQ. Now the problem with this method, is if the resource is available, but away, or doesn?t answer the phone (because they also have to deal with walk up customers) it sets them not ready and then just sits there waiting for then to go available again. It wont requeue to the next skilled agent unless I dequeue then from the current app and start the process all over again, which in that cause they would loose their place in line.
So that's it in a nutshell, I'm sure it's not the easiest thing to follow.
Let me know if you have any questions.
Jeremy
(end e-mail)

I just want to join you in this request.
Steven Ferland, Bell Canada
P.S.: Please add your name if you agree with Jeremy.

HOW TO CONFIGURE CALLBACK IN WINDOWS-XP AND WINDOWS-98

Dear Friends.
We have Cisco 3640 with 8 PORT Asynch/Synch card (Low speed) card.The serial port is configured with asynch mode and the normal dialup modem is connected with that port.The callback is configured in the port.
kindly help me to configure CALLBACK FEATURE IN CLIENT END WINDOWS-XP and WINDOWS-98.
Thanks in advance
regards
nagarajan

Hello Nagarajan,
not sure if this works, but under the 'Advanced' settings of your modem in Windows, there is an option for 'Initiation Strings', if you type 'AT S0=1' in that field, that enables the callback security. I don't know if this works with the Cisco though...
Can you try that and see if you get it to work ?
Regards,
GP

Agent license for IPCC Express Premium 4.0(3)

Hello experts!
We're currently running IPCC Express Premium 4.0(3) in our environment (I know it's kind of old and we're thinking for a migration soon) but meanwhile, I've been asked to add 4 more agent licenses to our IPCC server to bring 4 more agents on board in the queue. When I contacted one of Cisco partners to buy a few, I was told that since this version is no longer under support, Cisco does not sell anymore licenses as well! I was wondering is there really NO way to purchase a few license more from anywhere (including used market, internet)? any idea/suggestion to least get this worked for now and then think about upgrade later?
Thank,

we've recently (Jan 2011) been successfully able to order enhanced licences for a client who was running IPCC 4.0(1) and they were converted to a licence file through the usual channels and applied to their server.
If you get your partner to use the dynamic configuration tool and rather than search (which will not yield any results) directly input the top level SKU IPCX-4.X-ADDON-PRE you may find they are able to order some licences. I can't guarantee this will still work and you may find that the order is cancelled at some point during the process.
You really should be considering upgrading (not least because you are only 6 weeks away from having a completley obsolete software release on an unsupported operating system and will be totally exposed) there are some very agressive discounts from Cisco for Comms Manager and Unity at the moment (which you will have to upgrade as well) which really make it worthwhile.
also be wary of the behaviour of your server post upgrade as version 4 installations which have been static for a long time don't seem to like being messed around with

Problem with Option GlobeTrotter Express HSUPA

Hi all!
I hawe following problem. Yesterday i purchased а Option GlobeTrotter Express HSUPA ExpressCard whis no lock to any carrier. I install GlobeTrotter Connect from ZeroCD and try to connect to the internet (i'm using Kyivstar). The initialization of the Express card was sucssess. But when i try connect to the internet i hawe next error: Connection could be established. Please verify your network settings. Please, help me configure network settings correctly.

I find the solution my self. I try to connect whith access point which was not connected on my number. When i change APN a connect to the nitwork without any problem.

IPCC Express Subsystem Blank Screen

I am running IPCC Express 5.0(2)SR03_Build317. When I click on subsystems RmCM, the screen comes up with a white blank screen (on any laptop, server, etc). This feels like some kind of bug. To edit RmCm, I have to go through the wizard. It is very annoying. Has anyone seen this or know the fix to this error? Thanks for any information.
Rob Horrigan

Hi Robert,
How many CCM Servers do you have listed in appadmin under the Unified CM Configuration for Unified CM Telephony Subsystem and for RmCm Subsystem for the Selected CTI Manager side? If you have more than 2 on the Selected CTI Manager side I have seen this (yes it was a defect) to cause the blank screen issue like you are experiencing. Only 2 is supported. Anything more than 2 listed there can cause issues.
Please let me know if this was helpful and if it was please rate this highly. Otherwise let me know what you find.

IPCC Express CAD / CSD Licensing

Hi guys,
My desktop SOE guys are wanting to know how licensing works with Cisco Agent Desktop / Cisco Supervisor Desktop / Historical Reporting client as they are doing a new SOE for our call centre and want to know if they can install all apps on all machines as access will be controlled by who is configured as an agent / supervisor / historical reporting user via username and password.
I am assuming the licensing is enforced by the IPCC Express server and that it does not matter on how many machines the applications are installed. Is this correct or are there additional workstation licensing considerations??
Cheers
G

Hi,
Just wanted to add one point.
- You can install CAD\CSD on many boxes but don't install the HRC and give privileges to all the users (however there is a limit on max number of Reporting users also) but still if every reporting user starts pulling the HR Reports it will put lot of load on the UCCX box (little be careful if its in production), so you can only install HRC's on the client box where there is a real requirement. If its a UCCX High Availability setup than the load will be on the slave node.
- In case if the active Agents count equals the Agent seat licensing count, the very next logging in Agent will get a clear warning message that Agent seat licenses are already consumed to the maximum extent.
Thanks,
Anand

IPCC EXPRESS LICENSE

Hi, I have a question about licensing on ipcc express enhanced.
I need to configure some work flow actions over supervisor desktop software, message box action and audible alert action, because the only available is tree control action, it is a licence problem? shoul i have premium license?
Is there a document for diferences between premium and enhanced?
Regards and thanks for your time.
Carlos

Yes you need a premium license. The only work flow action enabled in enhanced is tree control.
As for documentation: A quick glance at the Cisco Supervisor Desktop User Guide for CAD 6.6 for Unified CM showed this statement on page 56. It may also be listed elsewhere.
NOTE: Supervisor work flow actions are available at the Premium
feature level, except for the Tree Control action, which is also
available at the Enhanced feature level.

IPCC Express - Recording

Hi all,
I know, that similar issues has been discussed a few times - but unfortunately it seems that my issue is a bit different...
I run a IPCC express premium cluster and want to set up an agent based recording for some of my hotlines.
The configuration of my voice application, the IPCC script and the workflow settings are clear.
And I am also be aware, that in case of using VLANs, I have to use appropriate LAN cards which supports the promiscuous mode. (I verified this function with the NICQ.exe tool and with a packet capture app).
My actual problem is described as follows:
When I receive an incoming call at my test hotline's agent, I go off-hook. At the same time, CAD shows with a little red icon, that this call gets recorded and at my recording / monitor server, two files has been created. (<file name>.To.Raw.tmp and (<file name>.From.Raw.tmp with 0kB each).
After going on-hook, the file names has been changed to (<file name>.To.Raw and (<file name>.From.Raw with 1kB in size (or in more detail: 24Bytes).
All postings or documentations regarding this issue I read so far stated that there is obviously an issue that the RTP packets are not able to pass the TCP/IP stack at the CAD client and therefore not able to "reach" the CAD application.
But I tested it in two different szenarios:
1) With a hard phone (7961) connected to a desktop (SPAN to PC port enabled).
(Different Voice and Data VLAN)
2) With an IP Communicator at the CADs Notebook.
In both cases, I can sniffer all RTP packets between the agents phone and the callers phone at the agents PC. And I am also able to replay this VoIP stream.
But even though, I can't see any RTP packets sending from the CADs PC to the monitoring server...
To me it looks like, the CAD are not able to resend this stream to it's monitoring server (even if there is "some" communication between these both, because it creates these 24Byte files based on each call...)
Has anyone an idea?
Thanks in advance,
Joachim

Michael,
thanks for your prompt reply!
I tried to test the voice monitoring with a supervisors desktop.
After starting the monitoring, it took a few seconds. Then a pop up window appears stating an error message, that the monitoring session isn't working.
The message is actually in German, so I am afraid I can't give you the exact wording.
But it says that the supervisor desktop cannot receive speech from the agents IP Phone.
And after it, there are some explanations about some possible causes.
(E.g. Agents IP phone is not connected with agents PC. Or incompatible LAN card. No SPAN port configuration. Wrong VoIP monitor server...)
But as far as I can judge, everything from the above mentioned possible hints has been configured correctly.
Do you have an idea, how I can check, that every CAD related configuring is correct?
Thanks again,
Joachim

Overview Skills IPCC express v. 8.5

Hi,
we are using Cisco IPCC express in version 8.5.
Is there any possibility to generate a report / have a list of all the users with their different configured skills?
The only possibility which we found was "Subsystems -> RmCm -> Skills" -> but in this list for the different Skill we only found the user configured for a skill but not with the exact configured skill like 1-10.
Such a report of all the users with their actual configured skills would be extremly helpful.
BR
Michael

Hi Brian,
thank you for your answer.
I just tried this SQL at UCCX server at getting a good output:
run uccx sql db_cra select s.skillname, rsm.competencelevel, r.resourceLoginID, r.extension, r.resourceFirstName, r.ResourceLastName,t.teamname from skill s inner join resourceskillmapping rsm on s.skillid = rsm.skillid inner join resource r on rsm.resourceskillmapid = r.resourceskillmapid join team t on r.assignedteamid = t.teamid where s.active = 't' and r.active = 't' order by s.skillname, competencelevel, resourceloginid
I just tried to use this SQL with a perl script which is perfectly working with CUCM to transfer the output into a CSV-file.
But this perl withc UCCX is not correclty working:
#!/Program Files/Cisco/perl
use strict;
use warnings;
use SOAP::Lite +trace => 'debug';
use Data::Dumper;
use MIME::Base64;
#define variables
my $uccxip;
my $axl_port = "8443";
my $user;
my $password;
my $desc;
my $error_text;
my $sql = "db_cra select s.skillname, rsm.competencelevel, r.resourceLoginID, r.extension, r.resourceFirstName, r.resourceFirstName,t.teamname from skill s inner join resourceskillmapping rsm on s.skillid = rsm.skillid inner join resource r on rsm.resourceskillmapid = r.resourceskillmapid join team t on r.assignedteamid = t.teamid where s.active = 't' and r.active = 't' order by s.skillname, competencelevel, resourceloginid";
#get CUCM IP, username and password
print "Communications Manager IP: ";
$uccxip = <>;
print "AXL Username: ";
$user = <>;
chomp($user);
print "AXL User Password: ";
$password = <>;
chomp($password);
#set up soap
my $cm = new SOAP::Lite
encodingStyle => '',
uri => 'http://www.cisco.com/AXL/API/1.0',
proxy => "https://$uccxip:$axl_port/axl/" ;
#disable certificate check
BEGIN { $ENV{PERL_LWP_SSL_VERIFY_HOSTNAME} = 0 }
#authenticate to CUCM
$cm = Login($cm,"$user","$password");
#axl request
my $axldata = SOAP::Data->name( "sql" => $sql );
my $res = $cm->executeSQLQuery( $axldata );
#show the returned value
my $file = "UCCX_skills.csv";
open(FH, "> $file") or die "\nCan`t open the file $file\n";
unless ($res->fault) {
my( $reply ) = $res->paramsall();
$desc = $reply->{row};
foreach(@$desc) {
print FH "$_->{skillname}\;";
print FH "$_->{competencelevel}\;";
print FH "$_->{resourceLoginID}\;";
print FH "$_->{extension}\;";
print FH "$_->{resourceFirstName}\;";
print FH "$_->{resourceFirstName}\;";
print FH "$_->{teamname}\;";
close(FH);
else
$error_text = $res->faultcode.' '.$res->faultstring."\n";
print $error_text
sub Login
$cm->transport->http_request->header (
'Authorization' => 'Basic ' . encode_base64("$user:$password", ''));
return $cm;
Do you know such perl and why it`s not working correcly with UCCX?
Or is there any other possibilty to get the SQL into a CSV-file?
BR
Michael

Shrink IPCC Express Database

Hi,
I need to confirm only if I can shrink IPCC Express 4.0 Database or not
The space issue with me is with FCRasSvr DB which affect agents reports
I'm a fraid to start the shrink without being supported from Cisco or being tested by anyone before
Regards

Hi,
thanks again aaron for info
The issue was that Customer informed that agents can't get their reports from CAD
then we found this error in event viewer
FCVRS229 SQL Query failed with SQL error could not execute the SQL statement for query INSERT INTO FCRasStateLogToday
Cisco recommend the action in this link:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801df570.shtml
I checked it and found all is ok
Then while continue checking the CRS
In Datastore control center
Historical is fine
Repository and Agent show only the primary server ,replication type [ publication snapshot agent] and show this error
Error occurred while performing the operation. The cluster information and subscriber configuration does not match. The subscriber might be dropped (Please check SQL server log for more details). Administrator need to refer the documentation on how to resolve this issue
SQL log show this:
crs could not allocate space for object FCRascalllogToday in database FCRasSvr
Error: 1105 severity 17 state 2
Also the same error for FCRasStatelogToday object
So I decided to shrink FCRasSvr DB as a first step to solve this space issue
Please note that we have 4-servers in the CRS cluster version 4.0
two servers as CRS Engine and another two as CRS Database in a HA solution
And the agents reports work from CAD when only one server of the DB servers is live but not with the two
Regards and sorry for being detailed

HOWTO configure parameter options in oracle apps R11i for reports ??

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KINDLY GUIDE ME IN CONFIGURING PARAMETERS OPTIONS TO RUN THIS REPORT IN ORACLE APPLICATIONS 11i.
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SELECT DISTINCT
PAPF.PERSON_ID AS "PERSON_ID",
     PAPF.BUSINESS_GROUP_ID,
PAPF.TITLE,
     PAPF.FIRST_NAME,
     PAPF.MIDDLE_NAMES,
     PAPF.LAST_NAME,
PGD.SEGMENT4 AS "GRADE",
     PPG.SEGMENT1 AS "GROUP_NAME",
PPG.SEGMENT2 AS "DEPARTMENT",
PPEMP.PEM_ATTRIBUTE8 AS "PREVIOUS_SALARY",
PAC.SEGMENT2 AS "SALARY_OFFERED",
PQFS.TITLE AS "QUALIFICATIONS",
     (SELECT
     SUM(PPEMP.PEM_INFORMATION1)
          FROM
          PER_PREVIOUS_EMPLOYERS PPEMP
          WHERE
          PPEMP.PERSON_ID=PAPF.PERSON_ID
          AND PPEMP.BUSINESS_GROUP_ID=3788
          ) AS "RELEVANT_EXPERIENCE",
          (SELECT
          SUM(PPEMP.PERIOD_YEARS) ||' '||'Y'||' '|| SUM(PPEMP.PERIOD_MONTHS)||' '||'M'
          FROM
          PER_PREVIOUS_EMPLOYERS PPEMP
          WHERE
          PPEMP.PERSON_ID=PAPF.PERSON_ID
          AND PPEMP.BUSINESS_GROUP_ID=3788
          ) AS "TOTAL_EXPERIENCE",
          (SELECT PJD.SEGMENT4
               FROM
                              PER_JOBS PJ,
                              PER_JOB_DEFINITIONS PJD
WHERE                         PAPF.PERSON_ID=PAAF.PERSON_ID
AND                              PAAF.JOB_ID=PJ.JOB_ID
AND                          PJ.JOB_DEFINITION_ID = PJD.JOB_DEFINITION_ID
AND                          PJ.BUSINESS_GROUP_ID = 3788) AS "FUNCTIONAL_TITLE"
FROM
PER_ALL_PEOPLE_F PAPF,
PER_ALL_ASSIGNMENTS_F PAAF,
     PER_JOBS PJ,
     PER_JOB_DEFINITIONS PJD,
PAY_PEOPLE_GROUPS PPG,
PER_GRADES PG,
     PER_GRADE_DEFINITIONS PGD,
PER_QUALIFICATIONS PQFS,
PER_PREVIOUS_EMPLOYERS PPEMP,
HR_ALL_ORGANIZATION_UNITS HRAOU,
     PER_PERSON_ANALYSES PPALYS,
     PER_ANALYSIS_CRITERIA PAC,
     APPS.FND_ID_FLEX_STRUCTURES FIFS,
     HR_LOCATIONS_ALL HLA,
     PER_APPLICATIONS PA
WHERE PAPF.PERSON_ID = PAAF.PERSON_ID
AND PAAF.GRADE_ID = PG.GRADE_ID
AND PG.GRADE_DEFINITION_ID = PGD.GRADE_DEFINITION_ID
AND PAAF.PEOPLE_GROUP_ID = PPG.PEOPLE_GROUP_ID
AND     PAAF.JOB_ID (+)=PJ.JOB_ID
AND PJ.JOB_DEFINITION_ID (+)=PJD.JOB_DEFINITION_ID
AND PQFS.PERSON_ID (+)= PAPF.PERSON_ID
AND PPEMP.PERSON_ID (+)= PAPF.PERSON_ID
AND HRAOU.ORGANIZATION_ID (+)= PAAF.ORGANIZATION_ID
AND PAPF.BUSINESS_GROUP_ID=3788
AND PAPF.EFFECTIVE_END_DATE=TO_DATE('31/12/4712','DD/MM/RRRR')
AND PAAF.EFFECTIVE_END_DATE=TO_DATE('31/12/4712','DD/MM/RRRR')
AND PAPF.CURRENT_APPLICANT_FLAG='Y'
AND PAAF.ASSIGNMENT_TYPE='A'
--AND    HRAOU.ORGANIZATION_ID = PAAF.ORGANIZATION_ID
AND nvl(PPEMP.END_DATE,TO_DATE('31/12/4712','DD/MM/RRRR'))=nvl((SELECT MAX(END_DATE)
FROM PER_PREVIOUS_EMPLOYERS P
          WHERE PPEMP.PERSON_ID=P.PERSON_ID),TO_DATE('31/12/4712','DD/MM/RRRR'))
AND PAPF.PERSON_ID=PPALYS.PERSON_ID
AND PPALYS.ANALYSIS_CRITERIA_ID=PAC.ANALYSIS_CRITERIA_ID
AND FIFS.ID_FLEX_NUM=PAC.ID_FLEX_NUM
AND FIFS.STRUCTURE_VIEW_NAME='HIRING APPROVAL'
AND HLA.LOCATION_ID=PAAF.LOCATION_ID
AND PA.PERSON_ID=PAAF.PERSON_ID
AND PAPF.EFFECTIVE_START_DATE between :From_Date And :To_Date

Hi Dinesh
I have some bad news for you I'm afraid. Discoverer workbooks are not stored as SQL definitions, they are stored as BLOBs within the database. It is therefore not possibly to write any sort of query to interrogate the inner workings of a workbook. The only way to do this is to open each workbook in turn and analyze it.
Sorry to be the bringer of bad news
Best wishes
Michael

Configuring Callback Option - IPCC Express

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