Congestion issues and very poor technical / custom...

We have seen a drastic drop in our broadband speed over the past few months during peak times. This past few weeks it has become virtually impossible to do anyhting online any time after 7pm other than browse web pages, forget youtube, facebook or online gaming. Early morning speeds are fair enough between 4 and 6 meg but from 4pm it will slowly drop to as low as .3 meg.
We have had repeated telephone calls to technical help with promises of call backs to arrange an engineer with only one call from them , they said they would call before 9am so we would be in before going to work, they called at 2.30pm. We called back, there is no fault tech help said and we agreed, its only peak time congestion, they arranged a engineer and we settled on a datethat suited us.
Yesterday evening tech help called, and guess what ? there is no fault , there is nothing we can do for your issues and were told " there is nothing we can do to solve this issue, live with it, leave bt or wait to be upgraded in the future "
This is hardly a response that we expected, BT telling customers to leave or not willing to do anything for their customers ?
Can anyone offer any suggestions ? where do we go next ? as our contract is up for renewal in a few weeks we are very tempted to jump ship but often the grass is not greener...

Smaller ISPs tend to have much better customer care (they actually care most of the time). BT is probably not that much interested, and may even benefit from you going to a different ISP. The smaller a company, the more important each individual customer is. At least in theory... If you do decide to jump ship, keep that in mind. Also make sure to pick one that offers Local Loop Unbundling (LLU), otherwise you'll be in the same spot.
In the meantime, you may want to run some pathpings (Run: pathping www.bbc.co.uk so you can quantify your problem). Do some measurements at the clear times and some more at the congested times. It may also reveal where exactly the problem is.

Similar Messages

MacBook Japanes keyboard issue (and very poor Apple customer service)

I AM A BITTERLY DISAPPOINTED APPLE CUSTOMER / USER.
Over the past 3 years I have been a loyal purchaser and user of Apple products. I have bought a PowerBook G4 17", 2 Airport Extremes, 2 Airport press, 2 Ipods, 2 Nanos, 1 Shuffle, Aperture, various accessories and more recently a black MacBook.
I have relocated to Japan with my job in the past few month where I purchased my MacBook from an official large retailer (Yodobashi in Tokyo) because I was buying many other household items at the same time. My laptop works beautifully but is equipped with a Japanese keyboard (katakana) which is proving very confusing for all non Japanese users (incl. myself).
I visited the Apple flagship store in Ginza (Tokyo)to share my request. I was informed that they could swap the keyboards but only for laptops purchased in the flagship store. I believe that my Apple product merits the same level of customer care as an Apple product purchased in that store.
With this in mind, I am still seekigng a solution to my issue and would be grateful for some help. I believe that as a loyal customer and an English speaking user, I am entitled to being able to swap my keyboard (particularly as the service is provided).
Does anyone have any useful hints as to how I get my keyboard swapped (by Apple preferably to avoid voiding the warranty).
MacBook Mac OS X (10.4.10) x

Hi desalaberry.
Welcome to macbook forum.
I am not to familiar with Japan authorized service center and their apple store policy, you also can check this:
http://www.apple.com/jp/store/english/
Keyboard and Mac OS Language
Your Mac can be ordered with an English language (U.S.) style keyboard, or Japanese - the choice is yours. The Mac OS X operating system supplied with your Mac is multilingual so can be set up in English and a large range of international languages.
If your macbook still returnable, just return that to the original store and order one with english layout on apple store at Ginza or other near you:
http://www.apple.com/jp/retail/business/
(scroll down to bottom)
Other way is to buy wired or wireless english layout mac keyboard and connect that to your macbook.
Hope ypu can talk it out with them.
Good Luck

Why is the signal at my home so much weaker than when I moved here in February 2013? I only get one or two bars and very poor data service if any at all.

Why is the signal at my home so much weaker than it was when I moved here in February 2013? I get only one or two bars and very poor data service if any at all. Calling to ask the question results in a vortex of questions that have little to do with the problem and no resolution or answer.

I have a Droid Ultra phone. The signal reduction seems to only be in the general area of my home. If I go downtown, the signal improves to what it once was at home. Everything at my home is as it was when the signal was good, including cable TV service. There has been no new construction in the area that I know of.
Thanks for trying to resolve the issue. Just this morning while trying to view web pages, I found that I could not load any.
Ron

Very poor HP customer service in Bhopal MP IN

I have Notebook Compaq 510 S# [Personal Information Removed] Product# VF909PA. I want to buy HSTNN-DB51 battery. But unfortunately all 3 service center phone # in Bhopal is not working given on this site. inTarvo Technologies Ltd Bhopal Ph# 91 755 4233495/2550032. I went to a service center found it is not there and shifted somewhere. Then I went there. I found no one is able to tell me about battery I want to buy. I am struggling to buy this battery for my Notebook. Very poor HP customer service in Bhopal MP IN.

Please contact HP support directly.
Please visit http://www.hp.com/ > select the country from left hand side bottom (USA is selected by default) > on next page, on right hand side top, click "connect with HP" icon, you should have options to email HP or call HP.
contact the number which says, questions before you buy a product. they can help you with expected best price and available store location etc...
Hope it helps.
Regards,
WW
“I am an HP Employee“
***** Click the KUDOS star on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem***

Pavilion 23xi has a very bright backlight and very poor contrast

My Pavilion 23xi has a contrast like screen of cheap price netbook, may be 1:140 may be 1:100.
No any result after all attempt of ajastments:
- no when contrast =100,
- no when contast = 50
-brigtness from 35 to 55 is comfort for me
-gamma off
-dynamic contrast off and on (small difference)
-preset = text
I can see only grey screen, it is not same to black!
On this photo you can see the trouble (white balance of monitor is full correct, some blue copol is only photo's problem)
What can I do without transportation to dealer (I live in Russia, very big country for comfort technical service)
Engineer menu of HP 23xi is very poor, there is not any useful items to reduce the LED emmitance

Hi Yuriry-Spb;
I regret that you are still having difficulties.
I am sending you a link on "Display Quality Issue"click here.
If none of these steps resolved it and it is under warranty I would call technical support..
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
Please let me know the results.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Awful Delivery and Set-up and very poorly trained employees

We purchased a Samsung Range and Refrigerator and a Bosch Dishwasher. Sales Associate AND Sales order state that appliances would be installed and set up (with an additional charge for dishwasher installation) In fact, I went to the store and talked to appliance salesperson and I attempted to cancel the purchase of the cord. I was told that Best Buy would not install without the new cord so I kept the cord on my order.
Appliances delivered on 11/13. Frig is not level! Delivery person said it cannot be leveled ...doors hang unevenly.
Delivery refused to install range. They said they do not install drop in ranges (it isn't a drop in ...the range is a slide in_ Left range in the middle of kitchen. I had to move it the next day.
Since I cancelled installation of dishwasher, delivery left it crated in middle of kitchen. They did not even "unveil" it to see if it was damaged.
I explained that water line for frig was just installed and it might be safer for plumber to hook up water supply (in case there was an issue) Then delivery refused to leave the water line.
I called Warehouse and they said that regardless of what the invoice/order stated, they do not install slide in ranges.
I called Avon, Oh store where range was purchased and eventually (20 minutes later ) was permitted to talk to a manager who said he had no control over installation but could probably get it done in the next few days(it was Thursday already). I then called Corporate (turned out it is just a call center) and Susan (at call center) called appliance manager at store and he called back and said range and frig would be installed and set up on 11/14. Then on 11/14 I heard nothing on frig service call so I called delivery and they never received a work order. Then I called store and Edwin, appliance manager, wasn't in. Then I tried to call Susan (who told me to call her back if there were issues) and I found out you cannot reach a specific person at call center so I talked to Luis, explained the entire situation, and he said he would call back in 15 minutes. I heard nothing so an hour later I called store again and another manager spoke to me. He said he would call me back (He did not). I called him again and he told me to contact Christie (removed per forum guidelines) at corporate and gave me her "personal" number. Number was a switch board and her name wasn't in the director...I called manager back and he told me Megan would help me. Megan told me a Tracy (removed per forum guidelines) would call me. Two hours later I called Megan back and told her Tracy hadn't called me. Megan said she would call Tracy and that she, Megan, would call me back. An hour later I hadn't heard from Megan, I called and she left for the day. It is now after 6 PM. THe stove will get installed tonight (just got a call from the installer....who, by the way, according to Megan is not qualified to set up the frig.)....but the frig issue is totally unresolved!! I am truly sick of this. Best Buy does not train their employees nor do the employees give a darn about customer service. Because of Best Buy I had to rearrange other tradesmen (we are remodeling) at a big inconvenience to everyone.

Hello tulev,
While unforeseen complications can cause unexpected delays, it seems something went wrong at every turn. Misinformation and multiple missed appointments would frustrate me too, and I can only imagine this frustration turned into aggravation with the poor service you describe from our technicians and scheduling agents. I’m sorry for any inconvenience this may have caused.
After pulling up your account using the email address attached to your forum profile to see how I may help, it appears your concerns have reached Terrance from our executive support team, and he is currently researching your case. I’ve let him know that you’re looking for an update, and he should be in contact with you shortly to help figure this out.
Thank you for your continued patience,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Verizon FiOS Early Termination Fee and Very Poor Customer Service

I posted this as a reply to an earlier thread... but think it deserves a little more attention.... please read. Thank you.
Re: Verizon FiOS Early Termination Fee -- Salesman AND Manager lied
‎08-09-201402:03 PM
This is one organization that I will never do business with agan. You live and learn these days!! They are insisting on charging me the early termination fee of $110.00 even though Verizon DOES NOT offer service in the area I am moving to this August. My conversation with them today started like this:........ I asked if they had service at my new residential address. They indicating they did not and then I was immediately transferred to their "disconnect" department. In this "disconnect" department..... I was told I would have to pay that termination fee anyway regardless of the fact that Verizon does not offer service in that area. This was stated per someone named "Jay" representing Verizon.... This Jay would NOT even consider waiving the termination fee at all... so I asked to speak with his supervisor and got some complete jackass named Freddy who also tells me I must take the HD Set Top boxes to a "corporate" UPS location and that they will not waive my termination fee just because?? So I asked for his last name... which he did not give me... but did give what he said was his employee ID number. ( who really knows if that was a legitimate ID number anyway) So why is it that they would not be willing to waive the fee?? For me ...it is simple to explain..... Because I complained about it.... that is why!! Verizon is very wrong here and this "Freddy" character should be immediately fired. The company's customer service does need an immediate overhaul.... and this Freddy guy is playing with the good name of what once was a very reputable company. However... now.... because Verizon have no legimate process for immediate or quick complaint resolutions, they are quickly becoming a company that many people do not want to do business with anymore. I had a similar experience with Verizon Wireless as well; when I cancelled their service earlier this year..... It is not that the fee that bugs me so much.... even though it makes little sense......It is Verizon's lack of professional customer service and the questionable ethics of many of this company's representatives that has left such a distaste that I will never do business with them anymore. Just my 2 cents... for what it might be worth.

I have also had horrible service with Verizon customer service and their ETF. I moved to a new area that Verizon fios does not cover. When I moved into the new house a few weeks ago, I attempted to cancel their service, but I was told I had to keep it until my phone number was ported to Charter. I called Verizon to cancel my internet/Fios TV only and they said it would be taken care of.
Charter sent a request to them on 11/24/14 to port my phone number and Verizon denied the request a week later. I initially thought it was Charter messing up the port but come to find out, it was Verizon. I called Verizon on 12/08/14 and I was told they denied the port due to an "outstanding" bill. Well that bill was for the month in advance, which doesn't make sense because I had already canceled the service. So they were charging me for the phone, internet, and TV at an empty house. Verizon made me pay the bill so I could get my phone number ported. I paid the fee and they said the the number was ready to be ported. On 12/10/14 I received a call from Charter saying Verizon denied the port AGAIN!!!. So I called Verizon and according to them, Charter never requested the number. That doesn't make sense because I’m sure Charter is doing everything they can because they aren't being paid until that number gets ported over.
I asked the Verizon agents to give me something in writing so I could put it back on Charter but they refused to do so. (Charter gave me written proof documenting Verizon denying the port, so I know Verizon was lying.) So after dealing with Verizon and their laziness I canceled my phone number, which will cause me a lot of heartache in the future. The agent then asked if I was canceling the FIOS TV and Internet. I told him it should have already been canceled, but it wasn't. So they said it will cancel today after they already took my money for the month.
I asked to speak to a supervisor and they agent said, "Why, she wont be able to do anything." I asked him again and he finally agreed to transfer me over. After a 10 minute wait a lady named Karyn I believe, answered the phone. I explained to her how my phone number was not being ported and she said "We don’t block a port, Charter must have messed it up.” I asked her for written documentation and she refused to provide me with anything. I explained to her the reason why I had to move into a new house, due to work and my safety and she said, “Well if your military I could help you but I’m sorry I cant.” She said the only way to get out of paying for the ETF, is if I was deployed over seas fighting a war. Then she said if someone were to die, she could waive the fee...thats ridiculous.
I asked her if I was going to have to pay for the past few weeks of my service, even though I tried to cancel it and they held up my order and she said, “Ill credit you $11.00.” Thats nothing when my bill is $150.00 a month. She did nothing to help even though Verizon dropped the ball on this. Over all I am very disgusted with the employees and supervision with Verizon and I will most likely never to business with them again, unless they admit their mistakes and make it right. I have given them thousands of dollars and hours of my time and this is how they repay you. Oh and by the way, they want me to drive down to the UPS store and return their boxes for them. So they can inconvenience me further.

IPad controlling itself and very poor customer service ;-(

Hi,
I have a iPad 64gb 3g First Generation and it has starting controllingitself after around a minutes use.
If i open the drawing app, it will start drawing itself, if i open notes, itwill start typing itself. Unfortunately, it's about 2 months out ofwarranty but i booked and attended a Genius Bar appointment today.
Beforehand, I had reinstalled ios 5, setup as a new iPad, taken it's out ofthe case, removed the screen protector and the problem is still there.
I arrived early at the Covent Garden Store in London and was told to waitand would be called when my turn. The member of staff didn't seemintrested in me nor very welcoming therefore very un-approachable for me.
I had then been kept waiting for over 40 minutes by which time I then askedanother member of staff how much longer as other customers who arrived aftermyself have already been seen too. I was then told that I am not checkedin and have missed my appointment. I was then re-added to the queue andfinally seen to.
I showed the Genius Bar representative my faulty iPad who took it behind tothe repair room and then said there is nothing we can do, it is faultyand a exchange will cost you £279+Vat but it is not worth it and advised toupgrade to an ipad 2.
The iPad is in brand new condition, not a mark anywhere, never been dropped,dented, dinged and now i have an iPad iBrick.
Is this normal for apple?
Is there anything else i can do try and revive my ipad? ;'-(
Thanks
A very loyal upset icustomer!

I'm not sure what it is you're asking about being "normal". If you are asking about the failure being normal, no, it's not, but anything can fail at any time. Physical damage isn't necessary; something like a power surge could take out a weak component, and a static shock can damage even otherwise-pristine components.
If you're asking about the policy of being charged, then if your iPad is out of warranty and has suffered a hardware failure, then yes, this is entirely normal, and would be normal for any manufacturer of just about any product. You can try resetting and restoring the iPad and see if that makes a difference, but if that doesn't, then you will have to pay Apple's standard replacement charge for out-of-warranty service that you were quoted, or look for a third-party iPad repair service and see if they can fix it for less (doubtful but you can shop around and see).
Regards.

N81 8GB blue flash lens and very poor picture qual...

Hello.
I have purchased the N81 8GB yesterday and have two enquirees regarding the camera and the lans. The flash len's is tinted blue which make's taking photos with it, appear as an overall cool tint has been applied to the picture. I have searched the internet to find to why it is blue to no avail. Is this normal?
[IMG]http://i295.photobucket.com/albums/mm143/technofreak23/blueflash.jpg[/IMG]
Secondly, the 2MP camera quality is appaling. I have seen many test shot's taken with the phone however nowhere have I seen such poor image quality. I am thinking an firmware update might fix this issue. Currently the phone has FW 11.0.045 installed and I am told via Software updater that the FW is up to date, however an quick internet search reveal's that the newest firmware is in the 20x range. (Region setting perhaps?)
Please enlighten me reagrding the previous enquirees.

And what kind of a question is that. I brought it from an nokia representative.
Ill try to take it to nokia care centre.
Hmm it is very hard to justiify If I have scratched the len's or what not. Can you verify is the len's of suck phones as this one mentioned can be scratched easily with an fingernail? If not then it might be the protective film which somehow is challanging to remove (providing the phone has any)
Message Edited by ichan on 25-Aug-2008 11:41 AM

Dead battery and very poor support

Hi,
I encountered the dead battery problem about 5 weeks ago on my MacBook. I tried everything but the battery was definately dead. So I went to my local Mac dealer (35 miles away) and he told me that the battery was really dead and he had to order a new one.
After waiting for nearly 4 weeks with a working battery, which is really annoying if you have to work mobile, I had to go on a business trip. During that trip I got a call, that the battery has arrived. Once I was back I went to the store and want to collect it. There I was told, they had to send it back to Apple because I could not pick it up intime.
I already called Apple here in Germany and sent several emails, but still did not get any answer from them.
Is it really good support if you have to wait for four weeks and then only have a week time to pick up the item?
I previously used Dell notebooks and always got replacements on the next day and never encountered this poor support.
So I switched back to a Dell and will sell the MacBook on Ebay.
@Apple reps: you can delete this posting if you like, like you always do, when someone complains about the support. I will post this on as many Mac forums I can find.
I would really like to know if you encountered similar problems with the support.

@dominiks
I am German too, and I bought my Macbook at Apple's online store (the German one, apparently) as well. Just wanted to remind you that you have a statutory right to give back a faulty Macbook after 2 unsuccessful attempts to fix it. Meaning: If you had 2 unsuccesful repairs, and faults still remain so that you would need to hand it in for a third time, you can refuse this third attempt, and give it back to Apple instead. Don't have a BGB (German civil code) at hand, so I can't tell you the exact statutory provisions, but as much as I can remember it from the top of my head it should be §§ 440, 437 Nr. 2, 323, 326 V (means: "Absatz 5") BGB. But again: check that, as I don't have a BGB nearby.
Thus, no need to sell it on eBay, let them handle that on their own!
@PGESTEP:
Hiya,
I had the same problem, when I handed my Macbook into the Apple store here in Glasgow (am living here currently). Needed to wait 4 weeks, and got a badly repaired Macbook back with a brand new, non working battery. Best thing is: the repair report stated something like 'Everything tested and works fine'. Yeah, sure.,, You better check your Macbook immediately, when they give it back to you! I dunno to much about british consumer protection law (just know that Unfair Terms Act 1977, which isn't really of a help here), but I am pretty sure that you have rights comparable to us Germans.
Am sure that you will find some information about that somewhere in the internet. If not, just ask these city advice bureaus that you can find anywhere in the city, which will advise you for free. At least they do up here in Scotland, albeit I dunno, whether it is the same south the border.
@Apple
Gosh, solve that problem! This is reeeally becoming a big issue. Yeah, you might have won some new customers with the introduction of the Apple platform. But you loose your old ones, and as you can see within this forum, many new customers regret it to have been switched to Apple products. Only the fact that I do own a MacMini which works fine all over holds me back of switching back to Windows.
Have you ever heard of Opel/Vauxhall? They are still struggling because of their fame for rubbish cars in the 90ies, despite the fact that the quality is 10000000 % better nowadays. You DEFINITELY have something to loose here, as you can see!
MacBook 2 Ghz, 2 GB Ram, 80 GB HDD, White Mac OS X (10.4.8)

CD Got Stuck and Got Very Poor Support for this issue

I Have a mac mini Intel Duo core. This is the second time My cd is getting Stuck.
First Time It was my mac OSX Recovery Disk. I inserted My disk and restarted the system before i got the cd loaded. The Cd Got Stuck. None of the standerd recovery procedures worked. I called up support and took the system to apple care solution They took a day to take it out.
This Time I Inserted an audio cd during Screen saver mode (Forrest Screen Saver) and when resumed to work I found out the CD was not recognised. I have Installed the eject shortcut on the top right menu bar. When i clicked eject after a long wait Nothing happend. The Drive was listed in Utilities> Disk Utility But I was not able to Eject. When I restarted by clicking the mouse button also nothing worked. Once I have restarted I have No drives Listed.
By Callon Customer Support I tried all trouble shooting steps again. Now I will Have to take my mac mini back to service it mak take a day to fix it.
I think cd gets stuck then we insert the cd in screen saver mode or insert it and restart before cd is recognised. Can Some one try out these scenaios and tell me whether my diag is right?
reg Apple support It is very poor (Compared to this dell has very good support. The are having their tech ppl coming home with all possible replasement components that might have gorn wrong trouble shoot fix the issue do replacements and leave the place compared to this apple care is just very poor ). One has to carry his mini to authorised service every time this occurs and wait untill the support ppl ejects it for me (This gives me no Option other than handing over my pc and wait without one for a day). The slot drive does not have a manual eject hole accessable to end user (Thats a cool design flaw).
In short Apple Service is very poor all arround the world
Mac Mini (Intel) Mac OS X (10.4.6)

Siva,
Welcome to Apple Discussions!
You just happened to have gotten some bad support by fluke. On the whole Apple's support is rated better than Dell worldwide:
http://forums.maccentral.com/wwwthreads/showflat.php?Cat=&Board=general&Number=6 18987
There are a couple articles which I recommend reading:
http://docs.info.apple.com/article.html?artnum=106752
http://docs.info.apple.com/article.html?artnum=58641
The latter article may not explain directly why your last couple of disks failed to eject, but if you used a non-standard disk, or one that had an adhesive label on it which suddenly got into the drive, it might have affected the ability of the drive to eject properly.
Yes occasionally you do get bad support, and occasionally a repair is flawed, but that's why when you call AppleCare and you have a problem with a repair, I recommend you speak to customer relations. They'll set you right.

TS1347 Just downloaded ios7 on my iPad2. Hate that I cannot see the items in my calendar. The letters are way too small and are grey in color. I need the fonts to be dark and very defined...I have health issues-poor vision.

Just downloaded ios7 on my iPad2. Hate that I cannot see the items in my calendar. The letters are way too small and are grey in color. I need the fonts to be dark and very defined...I have health issues-poor vision.

Settings>General>Accessibility>Increase Contrast
Settings>General>Accessibility>Bold Text
are some settings that may help.
There are other settings there ...they may not be to your liking but try them all anyways.
But that's about all you can do for now...except to voice your opinion to Apple here:
http://www.apple.com/feedback/ipad.html

After update my iPhone 4 iOS to 4.0.1 my bettery gone so bad. Every 1% goes in every minute while browsing. Also system gone proper slow and 3G conectivity gone very poor. I really want to go back to ios 4.3.4 until these issue is resolved. Please help.

After update my iPhone 4 iOS to 5.0.1 the. Bettery gone so bad. Every 1% goes every minute while browsing. Also system is very slow and 3G. Connectivity gone very poor. I want to go back to ios 4.3.4 until these problem are resolved. Please help.

Just look around the forum posts. Your issue is the number one problem reported by users. There are many suggestions found, some work for some users, others do not.
Some users have reported no battery problems after the upgrade. Others have improved performance after upgrading to 5.0.1 from 5.0. YMMV.
Many of the posts offer suggestions about changing various settings - there are many that affect the battery life.
Once you upgrade the iOS on a device, you cannot go back to a previous version.

HT204409 Have brand new iphone 4s. Wifi signal is very weak even when very close to router. I have also an iPod Touch and when both are side by side, the iPod wifi signal is excellent and the iPhone wifi signal is very poor??!!! Hardware issue? or softwar

Have brand new iphone 4s. Wifi signal is very weak even when very close to router. I have also an iPod Touch and when both are side by side, the iPod wifi signal is excellent and the iPhone wifi signal is very poor??!!! Hardware issue? or software issue? I was hoping it is just a software issue, but...
Saw may web sites discussing this same issue; many discussions point to hardware problems but there is no official word from Apple about it, which is disapointing !?? Few discussions point to software problem with solutions based on try and error, and they don't seem to work.

did not help at all; the problem continues the same

Fault reporting and customer service very poor.

Hi,
Long story short.....
I had infinity 2 installed in September and enjoyed speeds and I.P profile of 70-74mbps until November, since then my speeds and I.P profile has been dropping slowly until it reached 55mbps a few weeks ago.....thinking is was a problem with my equipment I replaced everything piece by piece over time (erthernet cables ,faceplate and hub from HH4 to HH5 & even my P.C) when this did not work I contacted BT at the beginning of this month to report a fault only to be told "55mbps is within acceptable limits and my online gaming would not need anywhere those speeds and no fault would be logged".........to say I was very angry was an understatement however I accepted this and continued to monitor the speeds........they still continued to drop.
I next rang BT 14th of this month and after the usual rounds of hoop jumping,questions and diagnostics a line fault was "magically" detected and a fault reluctantly reported by the staff (after pushing the issue) and a VOL number given for it......the fault report was closed yesterday, 24 hours after the fault was reported as fixed my speeds and I.P profile have dropped further (now 38mbs) giving me the impression they actually never fixed the fault and just closed it down hoping I would not notice.
Another phonecall today to the call centre and more of the same questions and diagnostics the same line fault is still being detected by them and have started another fault report with another round of "we will be monitoring the line for a few days and we will call you back"
I'm exceptionally annoyed with this level of service.....my house is less than 200 feet from the infinity cabinet and the copper overhead line goes direct to the junction box next to it, the BT DSL checker website states that even on the impacted "Range B" stats I should get 71/17 and they are don't seem that bothered that I'm getting 38/7 and for a third time want to "monitor the line"
Is this the norm for BT of the level of service towards it's customers?
If I was not locked into an 18 month contract with B.T I would have gone elsewhere by now.
Please note....
Although I have ranted thoughout this entry to the forum and I understand this is not a complaints area that B.T monitor I conducted my calls to the call centre staff with respect to them (not raising my voice or loosing my temper).....I do not believe in shooting the messengers.

Hi old-Nick,
Welcome to the community and thanks for posting!
I'm sorry for the problems you're having with your BT Infinity speed. I can help sort things out from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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Congestion issues and very poor technical / custom...

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