Very poor HP customer service in Bhopal MP IN

I have Notebook Compaq 510 S# [Personal Information Removed] Product# VF909PA. I want to buy HSTNN-DB51 battery. But unfortunately all 3 service center phone # in Bhopal is not working given on this site. inTarvo Technologies Ltd Bhopal Ph# 91 755 4233495/2550032. I went to a service center found it is not there and shifted somewhere. Then I went there. I found no one is able to tell me about battery I want to buy. I am struggling to buy this battery for my Notebook. Very poor HP customer service in Bhopal MP IN.

Please contact HP support directly.
Please visit http://www.hp.com/ > select the country from left hand side bottom (USA is selected by default) > on next page, on right hand side top, click "connect with HP" icon, you should have options to email HP or call HP.
contact the number which says, questions before you buy a product. they can help you with expected best price and available store location etc...
Hope it helps.
Regards,
WW
“I am an HP Employee“
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MacBook Japanes keyboard issue (and very poor Apple customer service)

I AM A BITTERLY DISAPPOINTED APPLE CUSTOMER / USER.
Over the past 3 years I have been a loyal purchaser and user of Apple products. I have bought a PowerBook G4 17", 2 Airport Extremes, 2 Airport press, 2 Ipods, 2 Nanos, 1 Shuffle, Aperture, various accessories and more recently a black MacBook.
I have relocated to Japan with my job in the past few month where I purchased my MacBook from an official large retailer (Yodobashi in Tokyo) because I was buying many other household items at the same time. My laptop works beautifully but is equipped with a Japanese keyboard (katakana) which is proving very confusing for all non Japanese users (incl. myself).
I visited the Apple flagship store in Ginza (Tokyo)to share my request. I was informed that they could swap the keyboards but only for laptops purchased in the flagship store. I believe that my Apple product merits the same level of customer care as an Apple product purchased in that store.
With this in mind, I am still seekigng a solution to my issue and would be grateful for some help. I believe that as a loyal customer and an English speaking user, I am entitled to being able to swap my keyboard (particularly as the service is provided).
Does anyone have any useful hints as to how I get my keyboard swapped (by Apple preferably to avoid voiding the warranty).
MacBook Mac OS X (10.4.10) x

Hi desalaberry.
Welcome to macbook forum.
I am not to familiar with Japan authorized service center and their apple store policy, you also can check this:
http://www.apple.com/jp/store/english/
Keyboard and Mac OS Language
Your Mac can be ordered with an English language (U.S.) style keyboard, or Japanese - the choice is yours. The Mac OS X operating system supplied with your Mac is multilingual so can be set up in English and a large range of international languages.
If your macbook still returnable, just return that to the original store and order one with english layout on apple store at Ginza or other near you:
http://www.apple.com/jp/retail/business/
(scroll down to bottom)
Other way is to buy wired or wireless english layout mac keyboard and connect that to your macbook.
Hope ypu can talk it out with them.
Good Luck

NB205 - very poor product and service, do not buy Toshiba!! Completely dead in 6 months

I am posting this to warn as many people as possible to avoid buying Toshiba in the future. Not only was the product faulty, which I can understand sometimes happens w mass production. But the service was completely unacceptable, which was the deciding factor for me.
1. My new Netbook NB-205/BL started intermittently shutting down for no reason (complete black screen, not even to blue screen). By the time I returned home from my trip it had stopped working altogether. The power light will come on, and the fan/hard disk will try to spin for a split second and then go silent and stop completely.
2. Upon calling tech support who walked me through a bunch of diagnostic attempts (removing and re-inserting battery, etc.), they concluded it was dead and I needed to send it in.
3. The only thing I really care about is my data as I had stored a bunch of invaluable photos and downloaded about $200 worth of Amazon MP3s since receiving the Toshiba NB205.
4. Tech support assured me they would back up the hard drive for me and ship either a fixed or new computer with all my data still intact. They asked me to register it w their warranty department and call them back so they could send me a shipping box to send it back in. I did all that and it's been >3 weeks and no box.
5. So today I called Tech Support again and the guy goes "Oh yes, you have shipped your computer in for a hard drive failure?". At which point I had to explain how A) it's not a hard drive failure B) I haven't shipped anything anywhere because I never got the box I was promised.
6. Then I proceed to ask him again if my data would be safe, to which he informs me it's Toshiba policy/practice not to back up data for customers. I found this to be unacceptable and then I didn't know who to trust so I asked for a supervisor.
7. This supervisor wasn't able to help me either as he further informed me that they will not back anything up for me AND that I had to pay for shipping AND pay an authorized Toshiba Repair Center to back my hard drive up.
8. I suggested what everyone who I've talked to has said: Toshiba could send me a new computer since they've diagnosed the old one as being dead. I could swap out the hard drives, or they could send me one without a hard drive. And I could send them back the dead NB205.
9. NO was the answer. Toshiba wouldn't do anything for me, because software issues are NOT under warranty. And backing up my hard drive is considered to be a software issue. I repeatedly told him that it's their defective hardware that is causing the need for data backup. But this went ignored and I was told they don't cover anything in this case.
I either had to lose my data or pay probably $100 for a Toshiba dealer to back up my data for me. Oh yeah, and there isn't one of those within 20 miles of me and I live in Silicon Valley!! Oh yes, and they want me to pay to ship them the dead computer.
10. I finally asked him how he would feel if he was the customer, and if he felt this was any way to treat Toshiba customers. He replied by saying they have a process, and this is the process!
Well the next time I and any of you are in our "process" of deciding which brand of technology to buy, I'm certainly not going to consider Toshiba anymore. This is the second chance I'm giving Toshiba after having a very poor laptop AND service experience in 2000. Well, it took me 9 years to give them another shot, and I'm never going to trust them again. I told myself "well, it's a high quality Japanese brand, one that commands a premium in price that people are willing to pay so it should be an excellent product. AND if things do go pooryly, Toshiba will stand behind their name."
I was SO wrong!!! Let this be a message to all people out there, as I did read these forums before buying my product, but the NB205 was so new it didn't have many posts.
Fool me once, shame on you. Fool me twice, shame on me! I'm done with you Toshiba, it's really too bad that you will not honor your brand with fair treatment of your customers.
Ming Wu

It isn't that difficult to back up the data from the hard drive. You can easily do it yourself for about $20. http://www.datarecoverytutorial.com/recover-data-from-failed-laptop-notebook/
As for Toshiba backing up your data, ALL of the manufacturer's have that same policy. NONE of them will backup the data for you nor will they guarantee that your system will be returned with the existing data intact. This is spelled out in the Warranty documents and is fairly common knowledge amongst most computer users.
If the data was that important you should have been backing it up to USB flash drives, a usb external hard drive, or some other backup device on a daily basis just for this very reason. The fact that you failed to do so doesn't make it Toshiba's problem.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

Poor Managment / Customer Service Complaint

After recently purchasing a high end car stereo / GPS unit from the store located in the highlands (Store 167) and having spent the time and extra money to have the unit installed.
Having to returning due to issues with the unit not working to find that the manager of the store felt it was ok to shut down the installation department and give everyone the day off.
Granted this is friday the 4th of July but on a heavily advertised sales event day and potential increased revenues with a large portion of the general public either off or getting off early lnowingly making a decision to cost your store, company and brand sales and on top of that present themselves with a high school attitude to justify poor decisoin making skills it beyond comprehention. Having a department with only two employees knowing one was on vacation to make a decision to close the doors on a holiday weekend to be best buy buddies with his staff over customer service and sales is unjustifyable by any means. Offering to show me the installers schedule he had written was to say the least a poor move being that as a customer and have expectations at the least of a person chosen to be a manager is high school at best.
In this day and age where competition is key and standing out as a brand allowing a manager to knowingly loose revenue for a store is not a manager I or the company I work for would even consider having as an employee. I was recomended to this particular store by a personal friend as well as another employee of Best Buy to be greeted by this type of service and reaction of a member of managment is reprehensable. Not even offering to or being bothered to break up his group of buddies to find out how he could be of assistance or find a resolution acting as though I the customer was inconviencing him and intereupting when approached.
Knowing that Best Buy itself has suffered in customer service in the eyes of most having managment adding to the problem and costing the company not only sales but customers who would return to make future purchases will lead to the backlash from the public that shuttered even the best of corparations.

Good afternoon roger404,
Welcome to the forum. I want to first thank you for choosing Best Buy to purchase and install your car stereo and GPS system. I know it is no small investment, and I would be very frustrated if it starting having issues just after 4 months of having purchased it. I can understand your surprise, and disappointment when you arrived at the Highlands store to have it repaired, and was told the installation department was closed for the day. It sounds like the manager was not very sympathetic to the issues you are having, and I sincerely apologize for this aggravating experience.
As it was mentioned previously here, there might not have been any appointments scheduled for the day, which could've been why it was closed. For future reference, to avoid any frustrations, I recommend contacting the store beforehand to make sure someone is available, and they are expecting you.That being said, there is no excuse for any of our employees, including the manager, to be rude and offer you a poor customer service experience. I appreciate it very much that you took the time to post your feedback, and I assure you I will be documenting your comments for further training opportunities.
Again, I apologize for any inconvenience this may have caused. I'm sure once it is open again, they will be happy to assist you, otherwise please let me know if I can be of further assistance.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

Poor quality/customer service from Digital Services LLC (Microsoft's provider of Wallet Cards and etc.)

Hi All,
I recently chatted with MCP support to inform them of poor shoddy service by their provider of Wallet Cards. Has anyone else had any problems with quality/service with the below provider? If so who can I contact to report the problems I had with
them?
Below is a copy of the statement I provided to MCP support:
I ordered a wallet card quite awhile back. Upon delivery I discovered that it was very poor quality and some of the lettering "Solutions Associate" was very faint.
I contacted arvato digital services LLC to report it. They requested that I send them a scanned copy of the wallet card.
They then agreed to replace it. I was told that it would ship 12/17/2013 and after a month or so of not receiving it I contacted them again and Daniel apologized and said it had gotten lost in production.
I was then promised a ship date in January. I had to contact them again and I finally received it today 2/7/2014.
The papers that came with it said my credit card would be charged.
To summarize: I was shipped a poor quality card which took them over 2 months to replace,
no improvement on the card still looks like the first one they sent me and finally they said my card would be charged .... AGAIN?
I want Microsoft to know what very poor service arvato digital services LLC is providing to their Members and how I can get a quality card replacement without any additional charge.
I offered to send the second poor quality card received and also the back and forth emails requesting that they resolve the problem.
By the email time stamps they will see the very long length of time it has taken to resolve this issue and the fact that it is still not resolved.

Same here. I just received them today (21/02/2014). Very very disappointed.
I ordered the Solutions Expert & Specialist Card. Both are terrible beyond all recognition.
Both photos in the cards are blurry, unlike the ones I previewed in the design page. Just like you said, the lettering ('Solutions Expert' & 'Specialist') on BOTH cards are very faint.
I even ordered the 'Specialist' card in German just for curiousity's sake.
On the bottom at the back of the card where you find the "Download the Tag reader app at: http://gettag.mobi" sentence, I found this incomplete (and perhaps just to show their level of incompetence) sentence:
aden Sie die Tag-Leseanwendung hier herunter: htt
Missing the first "L" and the incomplete "http://gettag.mobi"
First, you discontinued the MCM/MCSM program and the whole works last year. I know this is a very different thing and has a very big difference (and revenue). Now you showed the (lack of) care even for the tiniest bit of a Microsoft Wallet Card.
I see no use of contacting Arvato, just another time-wasting effort, third party subcontractor and all that.
Guys, forewarned is forearmed.

Poor communication/customer service from HP

I recently had a problem with my All-in-One as it would not receive complete faxes. After spending hours with the tech. people via the online chat option, it was determined that the problem could not be solved. I was offered an upgraded All-in-One at a reduced rate with free shipping etc. I asked how long it would take to receive the shipment (this was a Friday) and was told the following week. I asked what the cost would be to have the product shipped overnight as we needed it for our home business. I was given the price and told that the product would be there the next day by noon (Saturday). My confirmation e-mail stated that the shipment method was "Shipment Method: FED-EX NEXT DAY (AFTERNOON)"
Well, the next day I went on the Fed. Express website to track the package only to discover that the unit was sitting in a Fed. Express warehouse 20 min. from my home. I called HP and was told that HP is not contracted with Federal Express to deliver on weekends! I called Fed. Express and they said that I could not go to the warehouse and pick the unit up as it was still in a container. Ok, why was I promised I would have it by the next day if HP doesn't have a delivery on Saturday????
HP did refund the Fed. Express shipping fee but the unit was still delayed several days.
Also: why oh why doesn't HP use American's on the phones to talk to Americans???? I am so sick of struggling to understand the customer service people because they are based in India!!!! This makes the situation that much more frustrating.

Welcome to the HP Consumer Support Community. This is a forum to share feedback and give suggestions relating to the community. If you have additional or direct feedback for HP about their products or services, please use the link below.
http://welcome.hp.com/country/us/en/wwcontact_us.html
If you have other questions and concerns, please feel free to send me a private message.
Thanks!
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
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Congestion issues and very poor technical / custom...

We have seen a drastic drop in our broadband speed over the past few months during peak times. This past few weeks it has become virtually impossible to do anyhting online any time after 7pm other than browse web pages, forget youtube, facebook or online gaming. Early morning speeds are fair enough between 4 and 6 meg but from 4pm it will slowly drop to as low as .3 meg.
We have had repeated telephone calls to technical help with promises of call backs to arrange an engineer with only one call from them , they said they would call before 9am so we would be in before going to work, they called at 2.30pm. We called back, there is no fault tech help said and we agreed, its only peak time congestion, they arranged a engineer and we settled on a datethat suited us.
Yesterday evening tech help called, and guess what ? there is no fault , there is nothing we can do for your issues and were told " there is nothing we can do to solve this issue, live with it, leave bt or wait to be upgraded in the future "
This is hardly a response that we expected, BT telling customers to leave or not willing to do anything for their customers ?
Can anyone offer any suggestions ? where do we go next ? as our contract is up for renewal in a few weeks we are very tempted to jump ship but often the grass is not greener...

Smaller ISPs tend to have much better customer care (they actually care most of the time). BT is probably not that much interested, and may even benefit from you going to a different ISP. The smaller a company, the more important each individual customer is. At least in theory... If you do decide to jump ship, keep that in mind. Also make sure to pick one that offers Local Loop Unbundling (LLU), otherwise you'll be in the same spot.
In the meantime, you may want to run some pathpings (Run: pathping www.bbc.co.uk so you can quantify your problem). Do some measurements at the clear times and some more at the congested times. It may also reveal where exactly the problem is.

Extremely poor store customer service

Second time I have "shopped" at the Visalia, Mooney Blvd. Best Buy store. I say "shopped" because I could not find anyone to help me make a purchase.
First try was in November 2013. Trying to buy a stove, microwave, refrigerator, and dishwasher. The only person that could provide a price was not available, so we were told to return. Decided to go elsewhere.
Today, at 10:45AM, I thought I would give them another try. Went to purchase a soundbar. I needed to ask several questions, wireless capability, integration with direct tv, and any problems with manufacturers. Relatively easy compared to the previous bundle. No one there to answer my questions in the whole store. If I wanted to wait 10 minutes, the only person who was knowledgable in the Best Buy universe would be coming in.
There is no way these stores can stay in business with this type of service. How can you afford to hire a "greeter" and not have staff that can answer questions. That being said, there were quite a few sales associates around and not one asked if they could assist. I had to ask for help and then was told no help was available.
Also, might be a good idea to check to see if the sound bar area is working. Only two soundbars were connected to sound so you could hear what they sounded like.
I used to love Best Buy. Is it only here in Visalia, CA or is this now universal treatment?

Hi sunnyarizona,
I greatly appreciate you taking the time to express the recent experiences you have had with our Visalia, CA Best Buy store (#529). I am disappointed to read that you did not have a positive experience in both occasions.
Our records show that you also took the time to send Best Buy a formal email complaint, which has also been forwarded to the store, and I believe that a team member at the store should be reaching out to you soon.
Thank you for posting on Best Buy forum,
Karina|Social Media Specialist | Best Buy® Corporate
Private Message

Poor customer service& hidden fees.

Hey,
been a customer of bt for over 2 years now, never been happy with service I received nor with the broadband, broadband wifi works always very poor and sometimes keeps disconecting. been always told either to change channel or reset the home hub,
did move twice a home,now I got a hidden fee of the installation, I'm not going to pay over 140 for installation for a several reasons:
1: It was not mentioned anywhere at all,moved house online. no mentioning everywhere, rather then paying the 130 I would have been off to virgin which is way cheaper and has no hidden fees.
2:I'm temporary at this address
did enter chat session, was told that the fee is normal. and its normal that it wasnt mentioned anywhere.
I spoke many times with bt before moving, asked even if i can re-upgrade to infinity again after changing address again was told easily yes, no mentioning even then fees of it during the whole process, I saw the fee when I got loged in online,
from all this time being with bt, i have no positive points from being a bt customer. the service of broadband is very poor. the customer service is not better either.
been always having bills that are way higher then it supposed to be without even having a phone, i had to pay always some extra things

Hi brogas,
Welcome and thanks for posting.
If you would like me to look into this for you can you send me in your details using the "Contact The Mods" link found in my profile and I will take it from there.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home Broadband Still Provisioning - Poor Customer Service - Promises of Updates / Callback not kept

Hello I am not sure if this is the right platform. I would like to make a complaint about the poor shocking customer service I have been receiving from Telstra. I signed up with Telstra on a Home XL bundle. Phone + Cable Broadband. The install date was 27 June between 10 and 2 pm. I call Telstra around 2 pm and get advised that the connection is done at the back end and it is working. I connected the modem tried everything and it did not work. So started the calling saga. Rep after Rep. Stories, Mixed messages. I gave up. 29 June: Finallly a guy understands and sends me a new modem. He also created a new profile and send a tech to fix the line.I was told the new profile is for Cable service only (quicker way to get a tech to come and fix my connection) and once connected I will get a call back or I will have to call back to be put back on bundle. 30 June: The tech came out. Fixed the line and the internet started working. Worked for about 2 hours and died. 5 pm onwards till 10:30 pm: I called back again was told number of stories including one told me to change the modem (received reoplacement modem). Did that and it registered straightaway and told me 1 hour and it should be active. I waited and called back and everyone kept saying 24 hours wait.A rep b ooked a technician again for me as he said some line issues.A female rep said it will only take an hour and she will call me back and she insisted do not call Telstra at all and she will call me around 8 pm. I waited and called back and after being put through to few reps a sales Rep finally told me that he will be monitoring my connection i should be up and running by morning and he will call me next morning. I kept ringing Telstra only to ask shall I stay home for Tech or leave for work as the connection issue us Provisioning not physical. 01 July: I came to work and tech rocked at my place angry and rude to me over the phone. I tried explaining to him that there was no need for him and reps wont cancel your booking last night. Mid day: Called number of reps got hold of a supervisor and he told me that your 24 hours will be up 6.30pm and he will call me back around 7 pm to give me update on my connection issue as it has to be escalated to Level 2 and might take another 24 hours. But he said " you can sue me if you dont receive a call back". 8pm: Called back and again after speaking to 3 different reps, no one can find the name of the supervisor and what he promised as he never bothered to update notes. 9:10pm: I am still talking to reps to get an answer. On hold. These guys seem to be helpful. But still waiting for an answer. 9:30pm: Neil from activations from Telstra order number: 1-506687610154 said as it was escalated mid day today and they will manage connection and it will be completed by 12 noon on 02 July 2015 and I will get a call back by 2pm. As a customer I want a honest answer and a call back if promised. I never asked the reps to call me back but why offer when you cannot honor your word ? Now even if I get connected, then I will have to go through the drama of gettting back on bundle. It has been worst nightmare dealing with Telstra on this one. I should be been told when I signed up or started the connection that our process might take 5 days or so so please be patient and do not expect any service or customer service or any call backs from us. Attitude from the Reps is appauling. They do not want to listen to you. I thought they are meant to. They just want to convey what they are programmed to telll you, no solution focussed approach. I am not very upset with this Supervisor (Lester or someone in activations - not sure of the name) from 12 pm on 01 July for a call back promise and couple of reps from 30 June around 7pm same deal, call back promises. I know this complaint will not be looked at or dealt with and by the way I am not after a discount or credit. Happy to pay extra if it makes the service any quicker. I have used up all my mobile data as I have had to stay home and work waiting for Telstra techs. Can anyone please help at all ?

HI Lindy, Thanks for the response. Further to my frustration. The Internet came on for about 1 hour on Friday 03 July in the morning and then about 2 hours at night around 9 pm. Then same thing on Saturday 04 July. And Sunday 05 July. I called up on Saturday and another technician visited this morning on 06 July. I got a email of $838 bill on Sunday. I called and I was told I called for a technician to do a professional install twice so thats why I have been charged. More over as mentioned in my original post, Rep told me that i have standalone cable service which I said I signed up for a bundle. The rep put a hold on my account and cannot do much as I have been assigned a case manager. The technician has now advised me that why Telstra is sending a technician out as the issue requires an engineer. He will log a call with Telstra again. I am now stuck in the middle. It has been the most frustrating time ever. Another day wasted. 3 days of time off from work. And another thing. Why is my wife receiving phone calls from Telstra about our home broad band. I signed up for the service. I have my number on the service. I have been ringing up all the time and all the call backs go to my wife. The only mistake she did last week was gave the technician my wife's number to gain access to property and the technician used my wife's number to reset the password. That is it. and that was on the 29th June. Lindy, can somebody resolve my issue. My dilemma is I have to stay with Telstra if I want the cable service. I really need the service to be up and running as I have to work from home a lot of days. I have been loosing time, money and no more mobile data (including various top ups). Thanks,Arun

Is there another provider with good Customer Service and good Coverage over Oxford, Main?

Hi,
Reason
I am from UK and am trying to find out how best to sign on to a US mobile network and one with the appropriate coverage, as I will be in New England for 3 months, 2 of that around Oxford, Maine. I have joined this forum just hoping for more helpful advice having experienced a very poor Sales & Customer support via both the Web Chat and Phone medium.
Poor WebChat Support
Earlier whilst finding from the website the network coverage claims by Verizon over the Oxford area, I took up the WebChat support that popped up. The first Chat agent advised Verizon don't do PAYG! Have disappointedly signed off, I reasoned to myself that can't be as there was an option to select Prepaid coverage on the Verizon interactive map! So I persevered with exploring the Verizon website and found a whole section on Prepaid, with a even a dedicated WebChat button on the page. So realising it must have been a terminology misunderstanding, I clicked on the WebChat request to try to ask for any pre-requisites, as when I was last in Canada (Ottawa) to buy a SIM, evidently it is not common to sell PrePaid in Canada. It was over an hour to get one sorted because of all sort of procedures. The second Chat agent at least admit he didn't know what is PAYG- then even when I spelt it out he only understood it as another term for Prepaid- then advised he can't help me (even though I later found out it is even the actual name of one of your number of Prepaid Plans available!)! Instead he informed I best call Customer Support on 9085594899 despite reminding him I am in the UK. When I asked about hours of service and the time difference (being at 17:00 hrs in the UK) - he told me not to worry as it's 24 hours support!
Poor Phone Support
The number given turned out to be only for Roaming and Mobile data support only! The first option requiring a registered number which obviously I don't have, so selecting the second the call just got cut-off eventually after ringing on unanswered! Frustrated I found via the Contact Us link the supposedly 24 hours number for Pre-paid Customers 8882946804. After finding the one option to speak to an agent without having to key in a registered mobile number first (I think Credit Card payment), again the call just got cut-off eventually after ringing on unanswered. Then thought may be best try the Consumer Sales line 08002564646 given on the page, and it finally got answered but turns out to be for Business account only (which is a different number according to the webpage!) At least the Business Account agent heard my problem and agreed to stay online until she successfully transfer me to a Prepaid agent. The Prepaid agent on the otherhand couldn't be less helpful. Completely ignored my query on any pre-requistes to sign on any Prepaid plans just wanted to know which Prepaid plans I was interested in and then just rolled off the tariffs for the plan I happened to mention and wanted to get me off the phone. I had to ask her again for any other common requirements - she just say I pay for the tariff plan! No interest to talk me through the process.
Extra item only identified on FORUM under a topic "pay as you go activation fee?"
Yet with such poor assisstance from the formal sales/customer service that I thought to try to search for better awareness within the Forum. To my surprise it was only here I learn of an activation fee to add to any Prepaid plan irrespective of Phone in Box or Customer own Device! As explained by AyaniB_VZW .
Whereupon I gone back to the Verizon Wireless website on Prepaid plans and below is all that it has summarised with the relevant words highlighted in RED by me- NO mention of Activation Fee. Where will I find this activation fee identified on the Prepaid plans pages rather 'hidden' behind small print/ T&C link? As it seems Verizon has good coverage and range of Prepaid options - but inadvisable to incurr any issues or queries after taking up the service.
"Prepaid Plan
Get Freedom & Flexibility
The wireless service you want. No annual contract. Join over 5 million prepaid wireless users on America’s most reliable wireless network with no credit check, no hidden fees or charges and no bills.
How it works:
Simply pay up front to enjoy unlimited talk, text and a prepaid data plan on your 3G smartphone. If you go over your data allowance, pay just 5¢ per megabyte."
Where did I miss the activation fee term when signing onto PrePaid Plan on the Verizon Wireless site?

<This discussion is now closed for crossposting violations per the Verizon Wireless Terms of Service. See Visiting States for three months for any replies.>

My experience in Toshibas product and customer services

Just a warning to people who may be considering purchasing a Qosmio based on my own experiences and the research I have done in the last week.
Toshibas customer service is simply not what it once was and there are 100s of reports of Qosmios of all generations suffering extreme issues just outside of warranty periods.
Ref: Toshiba Qosmio X500-149, Support call reference ********
I am writing to express my frustration, anger and disappointment in Toshibas product and customer services.
I am a Freelance Community Manager, Video Game and hardware reviewer in the video games industry presently looking after 2 communities for 2 employers totalling over 2.5m users, I travel to a lot of trade shows, expos and community meet and greets where I require a laptop suitable of showing the employers products which are usually AAA video games or editing video on the fly for publication to social networking sites.
In January of 2011 my 4 year old Alienware hit that point where it really needed replaced, I opted for a Toshiba Qosmio over the Asus G73 as there was a 300 price difference for near identical spec.
I managed to source a X500-149 at PCWorld the companies flagship model here in the UK paying 1499 for it on January 26th 2011 reduced from 1799.
For the 1st 13 month this laptop performed admirably aside a design issue of the fan guards that I raised on the 16th May 2011 with PCWorld where the heat expelled causes the rear guard plastics to become exceptionally brittle and crack. I evangelised the product to anyone who asked me what laptop and model it was that was running these AAA games in such great detail, something I certainly won't be doing in future.
In early March 2012 it then began randomly locking up requiring a hard reboot this would then suffer issues restarting, reporting Operating system could not be found this would usually point to a fault on the primary HD, disk checking software however reported no errors but this continued to happen which would lead me to suspect the motherboard.
Within a month of this problem starting the left laptop fan began making a horrible screeching noise and had a distinct wobble whenever high RPM's were required and the machine began to often go into thermal shut-down whilst performing my work duties and utilising graphics and higher than idle CPU.
I decided on the 23rd April 2012 that enough was enough and I was going to speak to Toshiba as for this to happen to a flagship laptop that was only just out of warranty was simply unacceptable.
23rd April called to report the issue and was basically told tough luck its out of warranty at this point I also updated my tel numbers with Toshiba as the info was outdated, after expressing my anger at this Toshiba agreed to offer me a extended warranty at a cost of 166.
I was fuming to say the least Toshibas flagship laptop breaks at 14 month old and I am expected to stump up more money. If I was not desperate as the machine is critical to my work I would have returned the machine to PCWorld under the sales of goods act and it not being fit for purpose.
As that course of action would likely lead to legal proceedings, engineer reports and even more delay than just dealing with Toshiba for a repair, against my better judgement I called back at 11am on 24th April paid the 166 and took Toshiba up on the warranty extension, order number ********** again having to provide correct tel numbers as where once again incorrect, immediately after I reported the faults.
Toshiba Support centre on fault reporting where great noting each issue in detail and raised a collection with UPS for the following day.
The evening of the 24th April whilst I was retrieving data from the laptop in preparation for factory resetting it the machine went into thermal shut-down with a very distinct smell of burning chemical/plastic coming from the rear vents.
It took me over 90 minutes to get the machine cool enough to actually reboot and get my data after this I shut it back down and boxed it up not be used again.
I thought the best course of action would be to report this as it was a fair step up from the previous overheating. Wednesday 25th April at around 9am I called Toshiba to report this and was advised this would have to be dealt with by a head office case manager, as the item had become hazardous thus the collection that would take the laptop to the service centre was cancelled.
At this stage the advisor took my contact numbers again and escalated the case to head office advising at that time that I would be called by HO within 24 hrs.
Thursday 26th April 15:31 Well past the 24 hr mark and no sign of a call so I called support again and spoke to a advisor called Jacob. Jacob advise that HO had indeed tried calling on 01670 ******* this number was my old number, this number was the number I had advised twice already was incorrect and had provided both a correct land-line and mobile number 3 times previously. To say I was annoyed was a understatement.
Jacob attempted to contact Chloe Sontag who was looking after my case but the line just rang out so Jacob advised that he had sent an email asking for Chloe to contact myself.
Friday came and still no contact by 15:00 so I called support who once again tried to patch me to Chloe who's number once again just rang out and again an email was sent asking to call me.
No call by 17:30 so I called tech support again and spoke to Ian asking for head offices number so I could call them direct, Ian provided the number yet advised that HO are now closed.
After expressing my frustration with this whole process and just how critical this machine is to my daily working life Ian promised to look into the case on Monday AM and try and expedite actually getting a phone call to at least start the process of having this laptop repaired.
To say I'm annoyed is really a understatement not only has this failure to receive a simple phone call at least delayed the repair by almost a week but it is costing me more and money daily when I spent a large amount on what I imagined would be a great laptop for 3-4 years and believed Toshiba actually had good customer service in the event something did happen.
My best guess is that Chloe is on holiday or is part time or such like as her phone just rings out and if that is the case then I would question why assign a case to her, if she isn't then I would want to know why after 2 additional mails advising that the customer is not happy and to contact them has there been no contact or are your case workers just so overworked with faulty products that they can't manage the workload ??
So far Toshibas inability to produce a product that last as long as you expect it would has cost me 2 days off work that I am having to make up this weekend thus cancelling prior commitments, 166 extended warranty 600 for a HP laptop that I had to go and purchase yesterday 27th April 2012 to actually perform my work on and who knows how much in phone calls by the time this matter will finally be resolved.
I was happy with Toshiba as a manufacturer and of course laptops can have issues however having now researched these issues far to many Qosmio X500 users report severe overheating just after the 12 month period or within it and many state that repair after repair has taken place but still to no avail, this on top of the cracking of the rear heat-sink guards has to be a design fault.
This letter will not arrive with you before I have hopefully had a phone call and my laptop has at least been collected for repair, If I have not had that phone call then I would expect another letter very shortly.
Why have I wrote this letter ? To express my disappointment with just how poor the durability of your flagship laptop is and also at just how poor your customer service are, 1500 is a lot of money in the PC purchasing scheme of things and to expect this quality of hardware and customer service is simply unacceptable.
I expect the repair to be expedited and if like some of the horror storys I have read online parts required will take 4 weeks + then I would expect a replacement laptop, not everyone uses these things for entertainment and whilst the HP I had to rush out and buy with money I didn't really have available can allow me to perform my core duties to the minimum it cannot allow me to perform my duties to my standards, my employers standards or my expectant communities standards.
This has been a really unfortunate series of events as I had been considering the X870 Ivy Bridge based on the Nvidia 670m Qosmio which would release soon and passing this X500 onto my partner but after these events and the fact that the HP laptop had to come out of the money saved for it then I can categorically state that will not be the case and I will instead opt for the Asus G55 or G75.
If this issue cannot be resolved to a satisfactory manner then I will have no option but to seek an independent engineers report as well as printing the myriad of similar reports of these issues on the internet and return the item to PCWorld.
In line with the sale of goods act 1979 a large electrical item has to be of satisfactory quality and fit for purpose for a period of 6 years whilst I wouldn't expect the full 6 years from a laptop I would expect at least 3-4 year especially considering that this is a near 2000 flagship model not a 200 budget model.
This is a action I really do not want to take as it will likely end in small claims court against PCWorld a company that on this occasion has done nothing wrong, I do not believe in punishing those who are not at fault so its a action I really wouldn't be happy with and I'm sure PCWorld one of if not the largest vendor of Toshiba products when you incorporate the rest of the DSG group wouldn't be too pleased with it either.
Frustratingly

So I received my laptop back today after having fans replaced and a good clean as well as the top cover replaced.
Opened the box and took the laptop out 1st thing I noticed was a screw rattling around inside, SIGH!!!!
Plugged the laptop in and attempted to boot it at this point it just cycle through finalisation of windows install and shutdown.
How could a laptop have been tested if it didn't even have windows installed ?
An hour later and I gave up unplugged it and lo and behold it actually booted when on battery only.
I then noticed that the SSD was full, oh wait no it wasn't the head office engineer in his infinite wisdom decided that partitioning a 64GB SSD to 2 drives barely even leaving enough for Windows on the C: and wait for it putting the HDD recovery on the second partition was a good course of action.
So a completely borked install and a screw floating around inside remind me how this particular engineer has a job ??
I spent the next 15 minutes just moving data around and creating and deleting partiitions to fix this mess up.
Grabbed HWMonitor to check temps and at an idle 50c on CPU and 36c on GPU they didn't look too bad,
Installed the Toshiba recommended Nvidia driver a driver I hasten to add that was released in 2010 as Toshiba have not updated the drivers for their flagship series laptop since then, They are happy to take your 1643 that the unit cost but then don't expect support for it.
Anyway that aside I then installed 1 of the games I work on and began to run the machine through our benchmark software wooooosh the temps shot up to 90c+ on both CPU and GPU and remained at this temp for the duration of the benchmark never quite triggering thermal shutdown, I then loaded into a warzone for further testing and sure enough half way through it the machine shut down due to thermal shutdown.
I then uninstalled the toshiba driver and tried a NVidia one sure enough as others have advised actual Nvidia drivers seem worse and thermal shutdown came so much earlier.
I have been to PCWorld today to begin proceedings of returning outside of warranty due to not being fit for purpose or of suitable quality. This is costing me a further 60 and at least 2 weeks more without a proper machine and will likely result in me getting about 1300 back from PCWorld.
So lets do the math on just what this will have cost me by the time its finished.
1634 Original purchase
166 Extended Warranty
600 Backup Laptop whilst this was away for a month
60 outside of warranty assessment
50 phone calls
I will probably receive 1300 back but then 1300 doenst buy me the spec I need for work so I will have to pull out another 300-400 for the required spec so lets add that to the original figures.
A Toshiba Qosmio, Toshibas flagship laptop will have cost me in total 2910 almost double its actual retail price.
I will NEVER buy a Toshiba product again and it will become my lifes mission to let everyone know just how terrible they are.

Lenovo support has become very poor (long post at least until they delete it because it's truth)

Quite honestly, I wouldn't be suprised if they delete this post, but hopefully some people will get to read it before it is.
I have been a big fan of the ThinkPad brand computer for as long as it existed.   I work in Computer Networking and Security.   Lenovo has always offered quality products at an affordable price.   Until I ran into a problem that occured in November, 2011 when I purchased 30 Lenovo Thinkpad E420's for my customers.
Every single one of them fried out within 4-5 months. While back then, trying to use my warranty, I was bounced back and forth from Office Depot and Lenovo untill I had to just bite the bullet and purchase relpacements myself for my customers (I bought a different brand). And frankly, I will never buy another Lenovo product again, after recommending them to thousands of people over the years until this all happened. By the time I finally got someone that offered the warantty,   they told me it was no lonver valid. Yes. It took over 6 months of calling Office Depot / Lenovo back and forth until I finally reached someone (which happened to be RIGHT after the warranties ended......)
Now, 2 years later, I received letters from Office Depot that this particular brand and battery were being recalled. ALL of the computer's ID numbers and the Battery numbers matched what was listed as "qualified for replacement".   I went to Office Depot and was denied, telling me to contact Lenovo.   I went to the website Lenovo suggested and filled in the information for all 20 broken computers (I kept them around in case I needed spare parts which never did because according to the governmental recall, these defective batteries can cause damage to the BIOS / Motherboard / and Power supply).
All of my computers were rejected by their fill in form. When I called tech support, I was transfered to four different departments, each saying that "Whatever the website said is the final word and we cannot help you, but let me transfer you to someone that maybe can assist you". only to get transfered to 5 people who told me that they don't know why I were transfered to them, then make the same suggestions, and then transfered me off to another person that is equaly as confused as why I was transfered to their department. As shampoo says, Rinse Lather Repeat for 2 hours.
This isn't meant to be a rant. This is to explain how poor their customer service is, that they basically told me oh well, buy a new one of our products since that one doesn't qualify.   This is a company that just lost a power buyer whom has purchased counteless Lenovo Think Pad's over a long period of time, and they treated me like a grandmother that wondered why they had so many toolbar's on their screen.
I highly suggest you avoid their products. Again, by the time I finally got to any stage of my "warranty" with either Office Depot or Lenovo, it was too late.   Then, with this governmental issued recall, all of the computers I had in storage did not qualify (even though they were the exact brand / year / and battery that was "qualified".
So, consider this just a warning on how Lenovo now operates.   I had 20 computers that by the time I was ping-ponged back and forth between their distributer (Office Depot) and their company, with each repeating "you have to contact the other", until it had been so long that my warantees finally expired. Now with the governmental battery recall, I ran into the exact same thing.
Since their automated "check if your computer qualifies section" said NONE of them qualify, I now have 20 nice paperweights that costed my business quite a bit of money, to the point where I gave up on the Computer Business and went to work for the government.
I used to recommend Lenovo products to my customers and to my clients, and will never do so again.   It is such a pity that they bought the Think Pad brand, because many of my smaller clients prefered the little 'eraser' style mouse vs the multi touch pad. So be warned people. They are cheap computers for a reason, and that reason isn't because they pride themselves on quality service.   Honestly, I would have forgotten about this until I got the letter saying that these computers had governmental issued recalls on the batteries.   But I find it quite strange that all of the computers died at about the same time, all were the make and model that was recalled,   but NONE qualified for the battery.
And good luck getting your warranty if your computer breaks during the warranty period. Plus, if you think this is just an anger rant, rather than just the truth, search reviews on Lenovo products.   Most reviewers throw in the joke that "You'd be better off buying an eMachine, at least you know you're getting a piece of junk"
Sincerely,
Kevin M. du Charme
Diversified Rehab, Inc.
Vocational Evaluator for the State of Florida

Kevin,
Understandably you seem really frustrated. I can sympathize with your summation of the run around you have experienced but without specifics, it is difficult to arrange assistance on your behalf.
The battery recall is for safety, and the automated tool querries the batteries to see if specific ones are affected. It is possible that your batteries may have worn down over time, but not been flagged as inherently unsafe. If you have a sample of 20 or 40 units, and they were built nearly in sequence then it is possible that they are not affected.
Serene likely asked you for customer contact and type and serial information for at least one of your systems as required to escalate your case. I understand it is frustrating to have already provided this elsewhere to the company.
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Customer Service - A Lost Art for Managers?

I just got off the phone with another customer service rep. I feel sorry for them. They are the foot soldiers who are charged with appeasing the customers' complains and they are supposed to represent the company's interest as well. I have yet to talk to a customer service rep who was rude or unprofessional. They have always been courteous, polite, and empathize with you to a point that as a customer, I have to be conscientious and not get personal.
The managers however, they seem to have lost the very meaning of Customer Service. Once they got promoted, the seem to forget the very trait that got them to the level where they are now.
And why should they? They are no longer in the front lines. They no longer have to put up with the incensed, irate, often-times belligerent customers on the other line. They don't need to put in the extra effort to appease the customer. No more sense of urgency - or common sense for that matter.
I called Customer Service yesterday to complain about the exorbitant bill I received as a text message from Verizon.
First a little background:
I have been a longtime customer (more than a decade) of Verizon taking advantage of my company's preferred customer status. This means that my company promotes Verizon wireless as the provider of choice for our cell phones in exchange for a 19% Employee discount on my Monthly Access Plan. I started with their 450 minute Nationwide Individual Plan with no frills. I just wanted a basic phone and that's it. No Texting and no Data plans were available then.
About a week before Christmas 2011, I went into a brick-and-mortar VerizonWireless store because I was due for a new phone-every-2-years and wanted to also get my oldest daughter a cell phone for Christmas as her mom and I feel that she is ready for one. This would be her Christmas gift.
I transferred my Individual Plan to a Family plan to save money. I know my daughter will be texting more so I wanted the unlimited texting plan that the Family Plan provided.
I was told by the clerk that I can order the phones online and will be consolidated on the family plan once the lines are activated.
I was surprised that that didn't happen. My bill came to $400+ because my daughters phone was in a plan all by herself! This is contrary to what they said!
This is why I think managers lost sight of their customers.
I have complained on this matter since yesterday and is now going on day-2.
Still unresolved. Still a frustrated customer.
They should have taken care of this the first time. Stop the buck at the first sign of escalation. Take responsibility as if you own the company. You wouldn't want to loose a customer to a competitor because you failed to take responsibility when you had the chance. Treat the customers right.
Thanks,
G

I agree pastorcharlie, I just got off the phone with them just now and the customer service guy kept insisting that I (the customer) made the mistake, eventhough I was following their instructions to set up my daughter's phone. It seems like their motto is not "The customer is always right", it's more like "The customer is most likely wrong and it's your job in customer service to prove him/her wrong".
The arrogance of this company is just unbelievable!
The longer this problem stays unresolved the more irritated I become and I know that I will do whatever I can to get out of this contract as soon as I can. I will scout around for other providers and see if perhaps they might be interested in helping me break my contract with verizon in exchange for my loyalty. Heck, if the other provider will even pay for the early termination fee and make a Super Bowl commercial to show how verizon treated this customer, it would be worth it. What competitor would not want to expose verizon's arrogance!
Of course, writing blogs like this might even go viral on the Internet.

Very Poor Customer Service from Verizon

I want to complain about the very very poor service I have received from Verizon. Since I activated my 3.0MB DSL plan in Sept. I have yet to get an upload speed greater the 0.9MB. I have called Customer Service 2 times, each time I was on the phone for 2 hours and at the end of each conversation I was told that a field service agent would be dispatched to the area because there was a problem with the out side line. I have even sent them emails and feedback, nothing. I ran their in service agent and it too showed a download speed of 0.7MB.
Yet I am still being charged 39.99 each month. Its a New Year and I am still waiting.

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) will contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
Can you provide the Transceiver Statistics from the Westell? Visit http://192.168.1.1/for me and do the following:
1: If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy/Paste the information on that page.
2: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy/Paste the information on that page.
3: Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.
If you need a Username and Password, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
admin/Serial Number.
By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Very poor HP customer service in Bhopal MP IN

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