Xperia Fan

Hi,
I am a sony device fan using multiple sony devices specially smart phone!
Since 5 months I m experience some problem with my Xperia Z2 mobile handset it has suddenly stop working , sometime during the call its stopped. Earlier I thought there may be some ear cancer issue, I leaved it.
But the main problem is that it got reset and back to startup setup window, erased all internal and external micro SD card data without any prior warning alert.
I have reported this issue to authorized service center and they tested the device and told me its working properly but still I have same issue it got reset thrice in a month.
Let me tell you the complete story: Today mooring I went to my relative, when I was leaving from home, I called them will reach you in 40 minute pls came down stair , bcz I m coming first time. Once I reached there and try to called him I found that my hand set was in startup mode, I got surprised! How does it happen? Finally I had to back to home connected my device with the Wi-Fi and install the contacts again than I was able to call him and told them complete story.
You can amaze and co-relate the important of data if it got lose at the last moment. How do I believe it? To mart devices where I paid more than 40,000/ to brought it and it does not full fill my fundamental needs.
Hope you guise has understand my problem and will give me a positive response soon!
Thanks ,
Jogendra Singh

Several things to consider - You had or have a security app on your device and you also have a pin code which was entered wrong X amount of times which will like Apple products auto erase all data or consider that you may have a virus which some don't believe exist which will also do this
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

Similar Messages

Xperia Warning Messages

Hi there,
I'm an avid Xperia fan; had the T for 2 years, and recently upgraded to Z3 - great phone, no complaints, but there is something I'd like Sony to address.
The Warning/Tips messages that display occasionally, like the 'Swipe down to escape full screen' in the Album app, or the Music Volume warning that automatically turns the volume down.
I know these are reasonable warnings, but there is a time when I am aware of these issues, and no longer wish to receive them. For example, when I was using quieter headphones for my Xperia T, the volume control would essentially mute the music.
I think a good idea would be to have warnings appear 3-5 times before an option apears in the settings to disable it.
I know there are other warnings that can be turned off, that people would like to see appear again. I think a Warning Display Menu would solve this problem, with options to enable and disable different warnings after they have been received and remembered.
Thanks,
TDWM.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Glad to hear that you like your Z3 and thanks for the feedback.
As i understand it, the information about swiping down will only be shown a few times. If you press "OK" on this it will no longer be displayed. At least that's how it works for me when i test here.
But i'm not sure if we can remove the warning about the volume. I believe there are some regulations about this.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

XPERIA Z -What kind of service/SUPPORT standards do you have? Is there any at all?

Hi guys. Hello sony mobile people. My name is Isaiah and I'm from Manila, Philippines. I am a solid sony fan boy for morethan 10 years now (mobile phones). Or maybe was a solid sony fan boy. Not until yesterday happened. 12/17/2013.
I heavily supported sony mobile products back when it was still sony ericsson. From the K-models, to vivaz, and up until to the xperia. I even strongly recommend it to my friends and family and keep persuading them to switch to a sony mobile device because of its outstanding design, features, and solid build quality. And I'm always excited when there is a new model or flagship mobile device to be released by sony. Correct me if I'm wrong but the engineers I guess were hurrying up to put out this new waterproof mobile devices out there without carefully checking, testing, and making sure that your phones are absolutely what they say they are.
I'm a chef. I work in the kitchen. Some Eight years ago I was working in the kitchen with my newly acquired sony phone, the k700i to be exact. I was very proud of it for it was my very first coloured phone with camera. I kept it inside the chest pocket of my Chef's jacket when suddenly I reached out on an Ice Chest full of cold water, and as i leaned to reach out for a bucket of ice, my unconcious mind forgot about the law of gravity. So the phone eventually and immediately slipped outside my pocket and went directly inside of the ice chest and fully submerged in very cold water. It was turned on and on standby mode. No matter how fast I reacted to retrieve it from the ice cold water it was already too late. By the moment I had it the screen was fully black. No power button could even wake it up. Long story short, the phone died right then and there. It wasnt waterproof and it was totally my fault. I took some time for me to move on for that was a very expensive device back then. It was such a loss.
After that incident I kept on wishing that one day sony would make a device which is waterproof or something that would be able to withstand the heat, the chaos, the wet, the dirty, and the sticky environment of the kitchen. Years have passed and now I have my own restaurant. Cooking even more, staying even more longer inside the kitchen. One of my very favorites was the Xperia Arc S. I bought two, one white and one black. My friends thought it was weird and stupid of me to get two units of the same brand and model. I say it was the obsession to have nice things that lead me to have both, it made me happy. And finally Sony releases the Xperia Z.
It was the ultimate dream come true.
I bought two units in an instant. One for me and one for my fiancee who also works in the kitchen.
We loved it. And everything about it. It suited our lifestyle perfectly. Great photos, internet connectivity, water proof, great size, and extremely good looking.
Not until her phone started to charge in a funny manner. The phone just wont charge 100% it would stop at around 54% and never reach anything beyond it. We didnt mind for as long as we had hopes it would go back to normal.
Then after a week. It wouldnt charge anymore until the battery went 0%. It died.
Then charging it was useless. It wont charge at all. We left it on the charger for 30 minutes. An hour. Three hours. Still nothing. We tried all trouble shooting provided by the sony website. Still nothing.
I checked for the pink and red discoloration indicators on all ports. The one on top with the earphone jack was pink. And we never even went to a pool or submerged it under water. The last time it got wet was due to wiping it clean using a wetwipes.
and all ports were always closed properly. The only time we open it is when we charge it. So it is a total mystery to us how the water got in. Could it be the defect came from the plug of the port itself? Probably. Or our unit was poorly made.
I went to the sony mobile center here in our country to have them fix it and check it. It seems like the problem of my phone was hardware according to them. And they suggest that I just purchase a new unit because there is no way to fix our unit anymore.
Oh my god. This phone aint even half a year old and they want me to buy a new one just because fixing it would amount to the price of a new one. As if its that easy to buy a new one. I feel like I have been scammed big time. The phone doesnt even have bumps or scrathces at all because of protective casings and it just died like that. Like it had a heart attack and can no longer be revived.
The customer support really surprised me. It was as if they were very used to answering it that way because maybe I wasn't the first one to have that kind of problem. And by the way I bought my fiancee a Xperia Z Ultra the day the xperia z died. Im planning to surprise her with it for christmas. But I just got depressed with this incident. I mean I am making Sony Mobile rich because I keep buying your products and in return when I, the customer, needs help or reasoning, repair, or any positive promises from you this is what I get. You tell me to just buy another one. Because youre too proud to tell in my face that your product is not defective at all and the fault is mine. And you wouldn't do anything about it.
You see, the trust that I had with your company for a very long time took years to build. My loyalty to the brand is just so solid.
And it took just one defective model to ruin it. One reasonless suggestion of go ahead and just buy another one as if it costs less than a dollar. Warranty? What for? You wont even listen to your cutomers around the world. More like buy at your own risk, or buy our products because you are filthy rich and when a defective one catches you just buy another one coz money dont cost a thing. So to the engineers. Don't say that it is waterproof if it really aint. have you really even tried testing it on all different scenarios? Really? I just hope the Z ultra I purchased wont die as well. If it does. I'll start telling and suggesting everyone in my community to beware of your products. You can't even fix your own ceations properly and in a humanely manner. It is not as if my phone blew up.
You know what is more annoying is the fact that important information, pictures, files, videos, and numbers can never be retrieved on that xperia z. And that is the priceless part. And i am surprised that you guys can't really do anything about it. Xperia is experience right? I guess its true what they say. Experience Zzzzz.... it will now be sleeping forever.
Word of advice. Please. Learn how to take care of your customers. Especially the loyal ones. They are one of the major reasons why other people are switching to your brand. When left unsatisfied, they can also do otherwise. Thank you for wasting my money. make believe. sure
Solved!
Go to Solution.

Yes I cannot deny the fact that errors and flaws are always present in such mobile devices due to extremely large or volume productions. But then again. We are paying customers who expect nothing but seamless service and performance that is why we pay premium for something premium. From what I see this warranties are not guarantees at all. We pay a lot so we expect a lot. We deserve respect. The company could at least hire a real mobile technician, as if they can't afford to hire one.
We can consider but only to a certain point. But matters like this wherein priceless information is lost, unretrievable, and more important information stored on the phone memory they could at least be more dependable in giving back to you.
From what I have read form other complains regarding this similar topic, Xperia Care is not doing anything at all, instead they answer like robots with the same messages and solutions that don't even work at all. And they said they have admins here who monitors everything all the time. To answer our queries. But I guess my plead is a good example of the kind of actions they are trying to do, they are doing nothing at all. They should name this place Xperia Don't Care or maybe they just forgot to place the Don't part.
This is hard earned money that I used to buy their products, blood, sweat, and sleepless working nights just to buy their products. By the looks of it they are treating their products as a disposable one. Something that would not last for half or one fourth of a lifetime. This kind of dissapointment that I have will keep on growing and other customers dissapointment will grow stroger as well. In due time it will lead to the failure of the whole brand of the mobile giant. This company does not understand that it will only take a spark to set the whole angry and unsatisfied customers on fire towards the brand name.
They keep claiming stuff, it feels like they are just scamming the customers of their hard earned money to buy something defective and disposable. Let us see on how they could cope up with social media, exposing how damaging their products are and how they treat their customers when a defective item comes up.

Xperia calendar widget wastes space

I love the Xperia Calendar (12.0.A.0.18) and think its user interface is superior to Google's Calendar app. However, I do not like the Xperia Calendar's widget. I like to have a nice and compact 2x2 Calendar widget on my home screen - this works fine with the Google Calendar and lets me conveniently see upcoming events, but with the Xperia Calendar widget resized to 2x2 too much information becomes truncated for it to be useful.
Perhaps Sony could provide us with a range of calendar widgets to improve the widget functionality in small sizes? I'm not a fan of the white colour either, and would prefer some transparency (I also preferred the look of the old Google Calendar widget before they changed the bar at the top from grey to blue, though I also think this bar with the current date is unnecessary altogether as I use a separate date and time widget. Allowing customization would be best)
Solved!
Go to Solution.

OK, forget it Sony. On the Play Store I just found a 3rd party open source calendar widget simply called "Calendar Widget" from "+1 labs" that does what I want and is extremely customizable. Perhaps you could even incorporate it as it is open source!

Xperia Z3v - Lack of support and synergy with existing Xperia software

So far I like my Xperia Z3v but don't love it. Among the reasons, the most glaring one is the disconnect from Sony Mobile Support and Verizon Wireless, neither cares about owners of the Z3v...
I understood that the Z3v was a re-branded and modified Z3 for the Verizon network, so some minor differences (size, battery, etc.) would be present. I was unaware, however, that Sony would basically turn a blind eye to the phone and Verizon wouldn't do more than basic support (if it 'aint broken, we don't care).
Here's what I mean:
- No PC companion support (Z3v will not be recognized by the program. I've done a support chat with Sony Care and they said that was because Z3v is only supported by Verizon and not Sony....Imagine if Apple said that about the 'Verizon' version of iphones...no itunes integration, users just had to upload files directly to iphone with no programs or interface... )
- No Media Go support (same as above)
- No Wireless connect to computer (it's tied to the PC Companion issues, I believe)
- No way to transfer contacts or files from previous phone (again, PC Companion) without buying an extra connector
For a company that is seemingly struggling to stay afloat in anything besides Playstation related stuff, you would think Sony would try a little harder to be there for customers who took a gamble and bought their product.
I have a few days to decide if I want to keep this phone and if I don't hear any noise about Sony working on a way to get the Z3v to play nicely with their PC Companion and related software, I will likely return it and pay the re-stocking fee to get a phone that is actually supported by the company who made it.

Thank you Rickard for your response, but the standalone installation did not result in any changes.
I recognize it was probably Verizon's fault to some extent with their desire to create a custom version of the Xperia Z3 instead of just using the standard model, but I still cannot see why the PC Companion or Media Go cannot be updated to recognize and work with the Z3V system and structures.
I have been a life-long sony fan and have been happy with the way Sony reacts and supports their users for the most part. That is probably why I feel this slide in support is so discouraging.
Again, I don't see any other brand of phone makers (that I know of) turning a blind eye to their newest phones just because it's on a different network or a slightly different build (mechanicaly and software wise). My understanding is that all i-phones must be different slightly for Verizon and AT&T networks due to the network and setup requirements, but Apple doesn't limit itunes compatibility with just one network's version of the phone, it works across all Apple products. I made the leap from Apple to Sony because I like Sony, but this is not a good start for my experience with this phone and Sony's software.
I do appreciate your support and recognize you have limited ability to fix the situation, so I do hope you forward my sentiments to the appropriate internal teams.
thanks again.

Sony Xperia Z1 No Alarm Display and Unable to switch off alarm

Eversince I had the first Android Kit Kat update, my Xperia Z1 C6903 was not able to hear any notification sounds, my alarm sound worked but unable to switch it off or delete it and when my contacts call me, it send it straight to voicemail and I don't even hear the notifcation call sounds either. Did a reboot and went on safe mode, I still had the same problem. Found out online that there is a sound bug with my current firmware version: 14.3.A.0.681.
When the new update 14.3.A.0.757 was available, I downloaded it. After this, my sound notifications worked fine, however, my alarm is still not working. Both on normal and safety mode, my alarm does the following:
1) The alarm sound works
2) Side key behaviour does not show up on my screen, so I am not able to dismiss my alarm
3) I manually go to my "Alarm and Clock" app and press the "OFF" indicator. Alarm sound does not stop.
4) I have to go to > alarm settings >Delete alarms >Choose the current alarm to delete > Alarm Sound then stops.
This has been happening eversince the Android Kit Kat version was available for download (the previous and current one). I have reboot my phone, gone on safety mode, I have gone to >Settings >APPS> All> Clock > Clear Data, and went to the Sony PC Companion > Support Zone > Repair phone/tablet, as well as deleted all my apps.
I do not know what else to do. I can only conclude that this is an existing problem with the new software update. I need my alarm working or else I am unable to get up for my morning meetings. PLEASE HELP!

so i have been having the exact problem on my Z1. the alrm goes off at the right time....the notification works perfectly but you just cannot switch it off or snooze it. if i go to the drop down menu the active alarm is not listed there...the side buttons dont work or have no effect even when configured.
you literally have to power the phone off for it to stop sounding. this is really annoying and i notice that teh last comment here was a month ago and Sony have still not addressed this problem. if you google this issue there a stacks of people with the same problem and more frustarted as we keep getting suggested fixes like clear clock cache which EVERYONE knows will not work as the problem is not with the data of the alarm....its a bug in the software that prevents the app from excuting teh way it was intended to.
my alarms worked perfectly fine before teh update was applied. ever since teh update i ahev had this problem. i dont believe that a solution is to install another alarm app from google play store. i bought the phone which advertises the alarm as a feature and if sony cannot fix or address this probelm then you have falsely advertised...
i am a sold out sony fan...i will never purchase any other brand of phone based on my past experience with sony products but this problem is making me think otherwise. give us a proper fix for this alarm issue and dont treat us like ignorant fools with your suggessted fixes like start in safe mode or reboot your phone....that will never ever fix the problem....its just a way of avoiding the fact that you dont know what to do to fix this problem...

Sony Video Unlimited no HD playback for Xperia Z2

Hello Sony,
When will Sony Xperia Z2 owners be able to watch purchased movies through Sony Video Unlimited in HD on their devices?? Currently HD movies purchased will only play in HD on the Playstation console and SD on mobile devices, I think given that the Xperia Z2 can support huge external storage card sizes that we should be able to be given the HD option, as well as that we have a Full HD screen display.

Excessionist wrote:
As I understand this, this is a limitation in the service, not a technical issue. Usually, content owners do not allow HD playback to mobile devices, even if HD is available from the same service for viewing in your living room.
That is a shame since HD movies bought from the Sony Video Unlimited store would look so nice on the Sony Xperia Z2 Full HD screen as oppose to paying for movies just to have a SD version available for mobile. Hope they are able to provide the HD content for Xperia Mobiles/tablets as I probably like most other Sony fans purchase content from the Sony ecosystem, I seen quite a lot of movies in Google Play that give the option to purchase HD version.

Xperia Z1 vs. Z1s or should I just wait for Z2?

Hi everyone,
So I am thinking of getting an Xperia phone, I am a huge Android fan, never used a Sony phone before and currently having a Galaxy S4. I am attracted to Xperia's configuration and wanting to giving it a try. However, I am not sure which one should I pick. Here are couples of questions I am having in mind. Maybe you all can help me decide. Thanks a bunch!!!!
1. Between Z1 and Z1s, which one I am better off with? I know there aren't much differences between them but if I was to go with Z1, will I get LTE 4G network with Tmobile since it is an unlocked phone? I really like the varieties of color choices and I love the purple version.
2. Between Z1 and Z2, since Z2 is coming out soon, should I just wait for it? However, I am hearing rumors that the Z2 won't be launching in the US for a while. Any insider scoops?
Thanks for all of your advices

If you live in the US,I think it will be a little more until Z2 hits the market there.But if you were to choose between Z1/Z1s,there should not be any big difference.The specs are the same,but the Z1s has more internal storage.
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Warranty for ''Waterproof'' Xperia Z3 compact

I Just have my Sony Xperia Z3 next to me and it's not working. I just put it into a jar of water for less than a min and it was ok but when i took it out the screen started to flash on and off and buttons didnt work and now it's death
So I cantact Sony support. they said send it over for repairing. HOWEVER, I dont want a repaired phone just after buying it 2 months ago. I need a new one plus it wasn't my fault, Sont said it's '' waterproof''.
I was a big fan of Sont for a long time but should I stay more?!

Because the phone is older than 30 days from purchase date then under EU consumer law a repair is all that can be offered or you could ask for a deadlock letter then take the matter to a court
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

Moisture inside xperia z2 camera

I put my phone in a 20 cm water for like 10 seconds and i dried it out with a piece of clothe and put it under the fan to make sure it is completely dried....... And the next day i found out that my back camera and flash have moisture on...... So i put the phone in rice for few hours and it was gone...... So i wanted to know if the reason behind that is putting it under the fan or not??

There could be a few different reasons for this, however if you have concerns regarding the water resistance of the product you are best to speak directly with your local Xperia Care team regarding having an assessment performed.
What are your thoughts about this forum? Let us know by doing this short survey.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Horrible service for Xperia Z3 Compact

To Whom It May Concern,
About 7 months ago in november i switched from my iphone to an xperia z3 through tmobile. when i got the phone i was really impressed with the design and feel of the phone, although not surprised as i researched many different android phones before deciding on pulling the trigger with the z3. The z3 came with a lot of information booklets on the phone itself, a charger with a usb cable, and a spare usb cover. i especially liked the way the flap for the usb (which was an inconvenience in and of itself seeing as how there were obviously other ways of waterproofing the usb) opened and closed with ease, as well as the premium feel of it. After living with it for about 3-4 months (until febuary) i decided to sell it and buy a Z3 compact instead. it came with most of the same things in the box but not a spare usb flap which i found odd but didn't really mind at the time. one of the main differences i noticed about my new phone was its inferior usb flap when compared to its larger brother, it felt like cheap plastic in comparison. About a week ago i noticed it was harder to close the usb flap then normal and after opening it noticed the rubber ring which keeps it waterproof is starting to peel off. After contacting customer support i was told that i am covered under warranty and that i had to send the phone in to get it replaced. When i asked how long it would take i was told 14 business days.
Before continuing i'd like to ask a Rhetorical question, who here can live without there phone for more than 2 weeks? the answer unless one is seriously technologically challenged, noone. A phone in this day and age is quinessential to everyday living. i personally rely on it daily to get to and from work utilizing, gps, mirrorlink, and streaming through tunein radio, and thats just on my commute.
Seeing as how i found it obsurd to be without my phone for 2 weeks for a plastic flap that i had the instructions to change myself (from the z3, and multiple online sources), i argued that i should be sent the flap. It just makes more sense, why should sony have to pay its technicians to inspect a phone for a simple flap replacement. upon arguing this i was told flat out that this wasn't an option rudely. When i asked why i was given several answers, some obviously blatant lies to try and justify sony's stance, and others conflicting with information i recieved prior (i called 4 times so far). Some of the more noteable answers i recieved so far are as follows, "we currently don't have the means to ship out replacements", "Sony only sends out replacement flaps for the Z1" (conflicted with first answer i recieved), "we need to remove the backplate of the phone to replace the flap" (blatant lie), "we need to pressure test the phone before sending it back" (can be done by the user and conflicts with second answer), and the list goes on. Honestly i have been a big fan of sony from a young age, i have had every single console made by sony, own a sony tv, have also owned several iterations of the walkman.
I find Sony Mobile's support desperately lacking in comparisson to their competition and it is my opinion that a company should try to keep as many customers as possible in a department that is bleeding money consistantly. it isn't right that as a customer i am consistantly given the run around and lied to, and if sony doesn't have the means to accomadate a fix for such a simple problem will lose me as a customer come september. i rely on my phones ability to be watertight and am asking as a last resort for help from this department as it is my last resort before giving up hope on sony completely.
So i ask please help me bring one of my phone's main features back up to par, and if help can't be found here please point me in the direction of who i may contact to get it. (i would prefer to send a letter)
thank you
P.S. i have all the conversations with sony mobile communications recorded if you'd like to listen for yourself.

Hi,
If you are looking for an external microphone, I can suggest our Stereo Microphone STM10:
http://www.sonymobile.com/global-en/products/accessories/stereo-microphone-stm10/

Xperia Z1 main speaker position and is it worth to buy?

Hey guys ...
I'd been a Sony fan since Xperia Play.
Owned Xperia SP and now favoring Xperia Z1...
I was a little suprised with the position of the speaker on Xperia Z1 because imma hardcore gamer(kind of).So i really need some good audio from the game but with the Z1's speaker grill down under,I could have easily covered the speaker when playing landscape mode and probably causing an awful sound.
I was also thinking about Xperia Z2 but its a little hefty with me still not working(i'm 16 haha).Even planning to buy Xperia Z1 is from my own savings(previous phone are sponsored by parents).
So how much does Xperia Z1's speaker position compromise the gaming experience?
Should i buy Z1 ?
Thanks in advance!!!
AlwaysHereToHelp

It appear that you answered your own question, there's only one way to find out, test the phone at a store
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Xperia Z1 got entered by water

Hello Sony, would like to raise my concern regarding my xperia z1 phone. During my underwater picture taking (2 to 3 ft of water deep when xperia z1 was submerged) my phones front camera suddenly got blackout, the only left was the three dots. I was able to press the middle dot which we know the home button. And the phone did go to the home screen. Then i press the camera back to bring me back to the camera to take picture. Same thing happened only black screen i saw, then l press again the home button to bring me back to the home screen. The phone again was able to go to the home screen mode. The phone front camera was acting really weird so I decided to turn off my phone. After truning it off, I then turn it on. My phone now is unresponsive, phones noy turning ON. I then decided to get out to the pool and check the phone. when l open the flaps from left to right and take out the SD card and sim card I notice that there is water in each of these SD and SIM. this means that my phone got penetrated with water. I dont understand I was able to close the flaps before submitting the device to the pool but why water got into my phone. now After 4 hour (as I type this statement) it has been 4 hours since it happened and i notice that the front camera and main camera has moisture on it. Hope to receive your feedback. I am a true fan of Sony but this time it failed me. Please give me feed back ASAP. Thank!!!!!!!!!!!!!!

Dear Phil,
Thank you for contacting the Sony Xperia support centre.
We are very sorry to hear of the issues you have experienced with your Sony Xperia handset and the subsequent need for repair.
We can confirm that the Sony Xperia Z1 handset is dust and water resistant (IP55 & IP57) with a durable glass display. The handset is resistant to water and dust but is not fully water/dust proof. It is mainly designed to withstand life’s little accidents. This information is provided in the white papers for the handset which is available for all our customers to view. I have included the link below to this page.
http://www.sonymobile.com/global-en/support/phones/xperia-z1/support-documents/
Our engineers have identified that your handset is not covered under the manufacturers’ warranty and the fault occured is not due to defects in design, materials or workmanship. As with any issue on your handset our engineers would fully examine the handset and the issue to see if it is covered by the terms and conditions of the Sony warranty. In this case they have diagnosed that the issue appeared not due to component failure and therefore will not be covered by the warranty.
We are unable to comment as to how or when this form of damage has occurred we can only comment on the findings upon completion of the investigation.
Therefore, we regret to inform you that we will uphold the conclusions made by our service location and will not repair nor replace your Sony Xperia Z1 due to the nature of the fault not being covered by our warranty as it is not a manufacturing fault or defect.
If you would like to organize for your handset to be returned unrepaired then you would need to pay the £14.40 handling fee via the methods outlined in your repair quotation.
For the latest news, information and product support please visit www.sonymobile.com.
If you require any further assistance then please do not hesitate to contact us again. Please use the below link for all our contact information.
http://www.sonymobile.com/gb/support/contact-us/
Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
Paul Conlan
Sony Xperia UK Customer Services
Contact Us | Legal
Copyright © 2012 Sony Mobile Communications AB. All rights reserved
Dear Phil,
Thank you for contacting the Sony Xperia support centre.
We are very sorry to hear of the issues you have experienced with your Sony Xperia handset and the subsequent need for repair.
We can confirm that the Sony Xperia Z1 handset is dust and water resistant (IP55 & IP57) with a durable glass display. The handset is resistant to water and dust but is not fully water/dust proof. It is mainly designed to withstand life’s little accidents. This information is provided in the white papers for the handset which is available for all our customers to view. I have included the link below to this page.
http://www.sonymobile.com/global-en/support/phones/xperia-z1/support-documents/
Our engineers have identified that your handset is not covered under the manufacturers’ warranty and the fault occured is not due to defects in design, materials or workmanship. As with any issue on your handset our engineers would fully examine the handset and the issue to see if it is covered by the terms and conditions of the Sony warranty. In this case they have diagnosed that the issue appeared not due to component failure and therefore will not be covered by the warranty.
We are unable to comment as to how or when this form of damage has occurred we can only comment on the findings upon completion of the investigation.
Therefore, we regret to inform you that we will uphold the conclusions made by our service location and will not repair nor replace your Sony Xperia Z1 due to the nature of the fault not being covered by our warranty as it is not a manufacturing fault or defect.
If you would like to organize for your handset to be returned unrepaired then you would need to pay the £14.40 handling fee via the methods outlined in your repair quotation.
For the latest news, information and product support please visit www.sonymobile.com.
If you require any further assistance then please do not hesitate to contact us again. Please use the below link for all our contact information.
http://www.sonymobile.com/gb/support/contact-us/
Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
Paul Conlan
Sony Xperia UK Customer Services
Contact Us | Legal
Copyright © 2012 Sony Mobile Communications AB. All rights reserved
I had a similar problem, sent it Sony and got a very standard response saying it wasn't their fault. They couldn't even bother to send me an individual letter

Xperia Z2 warranty

Hi I am new to the forum and I am residing in Dubai. Have had my Xperia Z2 for less than a year but the unit is now "dead" after testing it under water. Can someone please kindly help me on how to resolve the problem as the phone is still under warranty? Thank you in advance!

Hi Dandy,
Many thanks for your response. I had taken the unit back to the store 'Carrefour' where I bought it and Carrefour had sent it to their service centre 'Technocare'. This was over two weeks ago and the service report from Technocare engineer had remarked that "Device fully liquid damage, water inserted inside of the device while side doors were open, it will not cover under warranty".
I am absolutely certain that all the flaps and doors were completely shut as no way I would put the unit (costing nearly GBP500) in the water if the flaps were opened. The person at Technocare said to escalate my claim to Sony Centre myself which I did immediately. However the woman at Sony Centre had refused at point blank (with no reports with her which she admitted she doesn't need to) and she simply said if the service report from Technocare stated water damage and so it will not be covered by the warranty, she will not do anything nor change anything. She has not only refused to listen to me but kept repeating the warranty terms and conditions. She even said because I had to charge the battery so the flaps had become loose and so this is wear and tear.....
I am not a technical person and I wouldn't know to ask for a vaccum test but to rely on the experts at Technocare. I have collected the unit from Carrefour yesterday and I showed the unit to the sales person at the Sony counter at Carrefour. He examined the flaps and he stated that the service report from Technocare is wrong and that he said if the flap was opened, the red dot by the left side of the flap would have changed colour. Not sure if he is correct on this point?
I have been a great loyal fan with Sony products owning many generations of Sony TVs, Sony laptops, Sony Notebooks, Sony cameras, Sony Camcoders, .... Unfortunately this has left me with a very bad experience! The woman at the Sony Centre was very obnoxious and plain rude to the extent that I was extremely shocked at the lack of customer service that Sony provides!
The Xperia Z2 is supposed to be waterproof, which I had thought it was but it is not. It is now completely drown! At Carrefour, I was told there are numerous complaints with this particular Sony Xperia Z2 and with exactly the same issues I had.
Could you please kindly advise how do I proceed from here?
Thank you so much for your time.
With kind regards,
Sally

Sony Xperia M4 Vertical lines on display

I bought my Sony Xperia M4 Smart phone in Khobar, KSA last month. But, within 20 days of use, it is showing Vertical lines on the display, even it comes on photos also. I have given the phone to Sony Service centre(Modern Electronics- Khobar, It is in a remote place and not easy to approach everytime) two weeks before, it is still there under service for more than two weeks.I am very much disappointed with Sony, ofcourse i am a fan of Sony brand. Now i am feeling that i choosed wrongly this brand since i could not use the phone for this long time.It should be a manufacturing defect (It has no damage and not dropped anytime) but i am the one suffering. Will sony consider this matter and provide a positive solution.My Service Order is 601021721.

Hi kplraja,
Thanks for considering the Community. Unfortunately, we are unable to assist customers outside of the US. We kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Otherwise, you may reach out to our colleagues at Sony Mobile for further assistance at http://www.sonymobile.com/global-en/support/contact-us/contact-info/.
Sincerely,
Yuri

Xperia Fan

Similar Messages

Maybe you are looking for