ConnectWise Cloud integration with Switchvox

Has anyone found a way to use connect wise as a CRM plugin for the switchboard panel?
I would love to be able to have a lookup occur by phone number and provide a window to enter notes for the company that called. I've seen an integrator that would do this but unfortunately it uses the SQL database to get the information which requires you to have an on site install.
Thanks for any information
This topic first appeared in the Spiceworks Community

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Webex (cloud) integrated with Meeting Place 8.5 no audio record

Meeting Place 8.5 fully integrated with Webex. Webex scheduling is used. Meeting participants use Webex for the sharing of video and desktop. Meeting participants call into the Meeting Place Server for audio. Recording is turned on by the Host on Webex. Recording is saved. When recording is played back, cannot hear any audio from that I was assuming is recorded on the Meeting Place Server. I need guidance on how to get audio recording of meeting using Meeting Place as the audio conference bridge. Host user is setup on Webex to use Meeting Place server. As far as I can tell users are set up correctly. Any help will be greatly appreciated. Thanks.

Hi Thomas,
Is this a new deployment or a production environment?
What exact version for MeetingPlace 8.5 do you have?
Was recording working before and just stopped, or it never worked?
Can you attach the screen shot of "MeetingPlace Administration Center > Cisco WebEx Configuration > Cisco WebEx Site Configuration"?
Can you attach the screen shot of your "WebEx Site Administration > Manage Site > Site Settings > View Cisco Unified MeetingPlace Integration Settings page" page?
How recording works:
When you start a meeting in WebEx, and participants join audio on MeetingPlace, and you click Record button, WebEx dials in to MeetingPlace using the "NBR Dial-out Number" configured in "WebEx Site Administration > Manage Site > Site Settings > View Cisco Unified MeetingPlace Integration Settings page" and joins the meeting with recording user credentials automatically generated by the system and initiates recording of the audio portion of the meeting. Audio and web recording are afterwards mixed in the cloud and available for playback.
Issues seen with recording:
1. "NBR Dial-out Number" is wrong (wrong Access number is provided when Cisco WebEx Site Configuration was configured).
2. DTMF digits weren't passed properly to MeetingPlace when WebEx dialed in to MeetingPlace to join the meeting and start the recording. However, in those case you would probably hear MeetingPlace prompts in the recording and not silence.
3. Recording wasn't triggered properly in WebEx and needs investigation (investigation with WebEx support)
4. Recording couldn't be started on MeetingPlace and needs investigation (logs, TAC case, etc.)
I hope this information is helpful for the start.
-Dejan

Integration Process Config SAP Hana Cloud integration with SuccessFactors

Dear,
We are trying to connect SF with our SAP backend, I'm currently reading the following document: "Integration Add-On 3.0 for SAP ERP Human Capital and SF".
I'm fairly new to SAP so I have a few questions, since I didn't found the answer on the rest of the Community maybe this topic can serve to ask a few questions in my setup process.
(Questions are in Bold)
Question 1:
The document dictates: "Discover the packages for qualification data integration from the SAP HANA Cloud catalog. Once imported, please
configure them as per your requirements. The integration flows are shown in the following table."
I tried searching for the SAP HANA Cloud catalog but I didn't found where it is or what it is?
Question 2:
Where do you setup the connection between SF and SAP? And do you have to do more customizing in SF (where is this described)?
Thanks a lot for any information regarding this topic.
Kind regards
EDIT 1:
Any reading suggestions on this topic.

Hi Barry,
Both the links work for me. Can you please check if this issue for you is because of your login/authorization?
Regards,
Vasanth

Creative Cloud integration with Photoshop

Can I create a Photoshop file (PDS) and save it straight to my creative cloud storage? Can I then open that file from my creative cloud storage in Photoshop? The only way I have found to do it is save the PSD file to my computer, upload the PSD to the creative cloud storage and then when I want to work on it again download it back to my computer. Very manual, please help!

Hi DManSA,
You are going through the correct process but if you use Chrome as a browser you can drag-n-drop files into the files section window to upload. We are working on an addition to Creative Cloud called Creative Cloud Connection. This will be an app that syncs a local folder's content with your cloud account and make the process easier. Its coming soon.
-Dave

SAP JAM integration with Cloud for Customer

I'm in the middle of the setup of the SAP JAM to C4C integration and using the guide here https://websmp109.sap-ag.de/~sapidb/012002523100002202222015E/C4C_JAM_WP_1502.pdf.
In section 2.4.1.1, it says "Contact your SuccessFactor, SAP Jam customer support or administrator to get the SuccessFactors Secured
Token Service certificate for your SAPJam company."
Since it is the first time I deal with SuccessFactors, I have no idea who to contact to get this "signing certificate". Do I need to contact the SF Cloud support team or is that something I can get on my own from our SuccessFactors instance?
Cheers

Hi Thierry,
in general the guide refers to opening a ticket in the SuccessFactors support portal to request the ticket. As this is your first implementation you probably don't have a registered user in here.
Question:
Do you have someone else on the project/at the customer to help with the basic implementation of the SuccessFactors Platform? If yes, please ask this person to open a ticket with SuccessFactors support.
If not, then you can also open the ticket directly in C4C and it should be internally routed to the appropriate support contact.
Please note: In addition you will also need to do some basic configuration of the SuccessFactors Platform and SAP Jam. More information about initial steps to access and setup
the SuccessFactors Platform for SAP Jam can be found in the document „Setting up SAP Jam for Integration with other SAP Solutions” included in the package “SAP Best Practice for SAP Cloud for Customer Integration” available at http://service.sap.com/rds-cfc-erp
If you are interested in more information, please check out the respective training offerings for SuccessFactors Platform and SAP Jam available as "Academy Courses".
Hope this helps,
Ingo

ECC 6.0 integration with MS Dynamics CRM 2011 on-demand thru PI

Hi Gurus,
sorry in advance if some of my doubts will appear to you experts as stupid....
Scenario: we're on the way to realize the integration between SAP ECC and Microsoft Dynamics CRM Online (so...in the cloud) using SAP PI 7.11. In our scenario SAP PI will be the client, consuming webservices provided by MS CRM.
Unfortunately during the PI configuration (following SAP HELP instructions) we're facing the following problems:
1. The system (PI, dual-stack installation) has the parameter 'ssl/pse_provider' set to 'ABAP'. Considering that we would like to use SSL with SOAP adapter, questions are:
- Can we use the ABAP stack to maintain the PSEs, or it's mandatory to do it into the AS Java in order to use SSL with SOAP adapter.
- If so, we need to switch the ssl/pse_provider parameter to JAVA. Could this change create some kind of problems?
For information, currently in transaction STRUST we only have a Local node, neither Server nor Client nodes.
2. We have already installed the SAP Cryptographic Library for SSL but:
- In NWA we can't find ICM_SSL_<instance_ID> view or CLIENT_ICM_SSL_<instance_ID> keystore view into the list of Keystore Views.
- We would like to change the default Profile into RZ10 but we Can't find the profile...
- MS CRM (ws server) give us only a public certificate but do we need a private key too or we have to generate it from SAP?
- We need to know if is possible to use the MS 'LIVEID' authentication with SAP PI or SAP ECC.
- Do we need additional modules for the SOAP adapter(maybe an Axis one in order to use soap protocol 1.2)?
Could you please suggest the right configuration and give us some tips about this kind of integration?
Thanks a lot,
MR

Hi Mauro,
Looking at your background I thought maybe you could help me out wit this integration question.
I'm looking for some feedback on how best to integrate Microsoft Dynamics AX (DAX) with SAP CRM. We have a PI server.
From reading on the net, I see many people are using a middleware product called Scribe or BizzTalk. We already made an investment with SAP PI and we'd like to use it.
Do you have any references for Microsoft DAX integration with SAP CRM via SAP PI/ XI?
Thanks in advance!

OTM 6.3 Integration with Oracle EBS 12.1.3

Hi,
OTM 6.3 Integration with Oracle EBS 12.1.3 .
Please suggest me with Oracle MOS DOC ID / steps to achieve this.
Regards,

Hi,
This is a new Cloud community and not focused on EBS. We recommend you to place your question on the MOS community as I am sure they will be able to help you: Oracle Transportation Management (MOSC)
Regards,
Pablo.

Reg_GRC 10.0 Integration with backend systems

Hi Everyone,
Could you please help me to find out which all of the below products can be integrated with GRC 10.0 Access control.
Click Schedule
PI System
BOBJ - CMS
BOBJ-DS-CMS
SAP Mobile Platform - Derby
Afaria
ADP
ARIS Cloud
SOLMON
Adobe Live Cycle
SAP Mobile Platform - Agentry
Click Plan
Click Roster
Success Factors - LMS
Success Factors - EC
Success Factors - Talent Management
Success Factors - Performance Management
Benefitfocus
BOOMI
KNOA
SAP Central Process Scheduling by Redwood
SAP Extended Diagnostics by CA Wily
SAP Quality Center by HP, enterprise edition, bundle
SAP Test Acceleration and Optimization
SAP NetWeaver Landscape Virtualization Mgmt enterprise
Thanks and Regards,
Naga.

Hi Hemant
SAP has made a lot of the transport functionality in GRC10. I find that they hereby created a huge expectation with the customer, that in fact is not true.
For instance Exclusion Objects and Mitigation Controls are NOT transported. What about Organizations? Critical Roles and Profiles are also not transportable.
As for the Connectors - system specific parameters are transported. Therefore you end up having to delete the DEV and QA connectors in the PRD GRC system.
On this question, has anyone used CLM yet? It seems that only Functions and Risks will be extracted to CLM and then deployed in the other system (DEV to QA for example). Does CLM even work?
SAP provide not guidance on all of these important issues. I agree that it is about time that SAP takes some leadership and produce a proper best practise guide for this software. By the way, an offical sizing document from SAP is still to be delivered.
Thanks
Will

Tutorial: Azure Active Directory integration with Igloo Software

Click reply and tell us what you think:
Tutorial: Azure Active Directory integration with Igloo Software
Markus Vilcinskas, Knowledge Engineer, Microsoft Corporation

Hello
Can you be little clear, what you have tested with Airwatch MDM cloud?.. which scenarios?..
1) Device Enrollment ?
2) Access to Airwatch console?
3) Access to Airwatch self service portal?
By following the steps We do not get it working at all. by the way some of the steps in this tutorial are unclear and outdated;
I finally personally figured out how things should look like, and make it work but only with Device Enrollment scenarios from the mobile devices itself. not from the pc and browsers or from the Access panel.

CUC 8.5 UM integration with multiple AD Forest

Hi Guys,
I need to do a unity connection 8.5 UM integration with exchange 2003 and 2010 in two different AD Forest. AD 2003/exchange 2003 is in one Forest (Account Forest) with 2003 mailboxes on a corporate network AND AD 2008/exchange 2010 is in second Forest (Resource Forest) with 2010 mailboxes in the CLOUD. There is also a trust relationship between 2 AD Forest. As per unity connection 8.x SRND, we must create separate unified messaging services account (AD account) for each Forest.
Given the above scenario, I think we need 2 AD accounts, one on AD 2003 (for exchange 2003 mailboxes) and second one on AD 2008 (for exchange 2010 mailboxes). However, in this configuration if mailboxes are moved from 2003 to 2010 we will have to manually disassociate the unity connection subscriber mailbox with unified messaging service account (AD 2003 account) and re-associate it with unified messaging service account (AD 2008 account), is that correct? or is there a way to automate this if the mailboxes are moved to 2010 unity connection automatically detects the change?
Any pointers in the right direction would be much appreciated.
Thanks

Can any one comment on this please? Perhaps TAC engineers might be able to provide some insight?
Thanks

Right PAAS/Middleware for SAP HCM and SAP Cloud Integration ?

In 2013, SAP has lot of Focus on SAP Cloud and SAP HCM on premises integration elements following the hybrid model, I will like to know the direction from SAP on integration Middleware/PAAS which will reap great returns in terms of TCO to customers over next 4-5 years basis the SAP Integration Road map esp the exposing standard connectors ?
Please do keep in mind the the Middleware/PAAS should be able to support easy integration with Third Party Vendors like ADP/Hewitt etc

The SFAPI and OData API are exposed for any web service integration, including Dell Boomi AtomSphere. The OData API can handle delta changes.
HCI is an evolving platform and offers similar functionality to Boomi in terms of building integrations with a drag-and-drop interface, etc. There is a SuccessFactors connector provided for HCI and the Talent Hybrid integration content is available on HCI as well as PI. The Employee Central integration content currently available on Boomi should be available on HCI hopefully by the end of the year. The Talent Hybrid high-level roadmap can be found here:
SAP HCM and SuccessFactors Integration Packages: an overview
Boomi is included in the Employee Central subscription, but is very expensive to license for other use cases (i.e. Talent Hybrid scenarios). HCI costs 7.5% of the SuccessFactors subscription. PI is free. HCI may be included in the Employee Central subscription at a later date, but this is not definitely going to happen.

Impact on ERP integration with C4C using PI

Hi All,
We are about to install the add-on for C4C integration with ERP in ECC system. But before doing wanted to validate/confirm few things -
1. The add-on seems to support all new versions of ECC, does this include ECC on HANA ?
2. Is it necessary to backup the environment before installing the add-on ?
3. The component seems to be isolated from impacting any ECC functionality and its just for the purpose of integrating C4C with ECC. Would this mean that no regression testing is required in ECC ?
4. The component doesn't seems to have an uninstall option which would meant that any reverts could only be done through system backup only. Is this accurate ?
Appreciate your quick response.
Regards,
Pola

1. The add-on seems to support all new versions of ECC, does this include ECC on HANA ? --> The add-on supports all release of ECC above the base release mentioned in the Integration guide, including ECC on HANA
2. Is it necessary to backup the environment before installing the add-on ? --> The Add-On does not contain any DB tables. It should not interfere with the ECC environment, so you can install these without any disruption or downtime. As part of general hygiene, you may want to make sure that there is a recent enough backup for the ECC system.
3. The component seems to be isolated from impacting any ECC functionality and its just for the purpose of integrating C4C with ECC. Would this mean that no regression testing is required in ECC ?
No regression testing is required for ECC standard functionality. It will not affect existing distribution models. You will have to set up new ones for Cloud for Customer Integration scenarios.
4. The component doesn't seems to have an uninstall option which would meant that any reverts could only be done through system backup only. Is this accurate ? --> There is no uninstall option.

Biztalk google cloud integration

I am trying to get information regarding biztalk and google cloud integration. We have some upcoming project where we need to push json message to google cloud.
Google will allowing one topic per even and we need to push it corresponding topic. Example shipment should go to shipment topic, invoice should go invoice topic and so on.
We are planning to do this in Biztalk 2013 (before project start we will migrate to 2013). So XML to JSON no issue. Communicating with cloud I can use webhttp adapter to Push Json.
Now I like to know do any body have any experience for such integration. Do I need to ask some .net SDK for google cloud or something like that or I can directly configure webhttp .
This is first time I am working with JSON and cloud so I don't have any clue of incoming issues. So please help me to understand it.

Hi,
For BizTalk, you can use WCF-WebHttp to send json data. But for google cloud api, I suggest you can post it in google cloud forum where you can get better answers.
thanks for your understanding.
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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HANA Cloud Integration Training for Beginners

Hi All,
My name is Vinay and I'm EAI Engineer working on a Third party Integration tool. I want to learn HANA Cloud Integration . I don't have any experience in SAP technologies, Any suggestions where to Start . Also let know the prerequisites to start learning HCI.

How about Get started with SAP HANA Cloud Integration? Also, you might want to check the other resources dedicated to HCI in that space: Process Integration (PI) & SOA Middleware (also moving this thread there).
--Vlado

JAM Integration with ByD

Hi Everyone
I am trying to Create an Integration between JAM & ByD by following Blog Enabling SAP JAM integration with Cloud for Customer .
For some reasons I am not able to go Pass step 2 which is "OAuth Clients" as I can't see it on my screen. I am using IE 11. I have attached the Image here.
Please any Suggestions.
Kind Regards
Asad

Hi Guys
Yes Christian Happel I have created my Account on a free edition I got link on web. we haven't bought the JAM from SAP yet.
Actually I wanted to try creating integration with ByD and wasn't aware that should have to buy it first. (I should have guessed it that nothing is free from SAP ).
Will ask my boss to buy it.
Thanks for your time and help Guys.
Thanks Sri as well.
Regards
Asad

ConnectWise Cloud integration with Switchvox

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