Contact Apple for Battery replacement? How.

First let me say that I have the rudest Apple store in the history of the world, it's in the Tampa International Mall. My first encounter was with their salesman, Joe, who told me that I should wait to purchase the newest PB in Feb. and that the G4 PB 1.67 was not what I wanted.
I have had nothing but trouble with Apple, but I keep trying to appreciate what they have done and continue to do for my industry -- Newspaper/Photojournalism.
The first week having my PB the 'N' key broke off of my keypad. I went into the Apple Store and the assistant Manager, Nanc (that's really how it's spelled), looked at me and said that she believed I was out of my 14 day warranty without looking at my receipt, which I had ready to present to her. After they noticed my PB was under warranty, they told me it would be roughly five hours to replace my letter.
Oh thanks for the reminder-- and now after two months, my battery holds a full charge for about 34 minutes in 'better battery life' mode. So how can I contact Apple with out having to go to the store, and have them send me a new working battery?
Thanks,
Erick Bauman
1.67 powerbook, 1gig ram 100g 7200. Mac OS X (10.4.3)

Why would I listen to Joe? I needed my first PB in October to start my career; furthermore I needed to prepare myself for an industry that utilizes Macs -- to which I was not accustomed. So listening to Joe was not an option, I find it strange practice to criticize and speak harshly of a product your employer sales.
As for ruining someone else's day, how would this be so? I only want what rightly I should be entitled to-- a working battery. Is that really to much to ask?

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Hello.
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Did you check this?
What is iPhone Battery Replacement Service?
If your iPhone requires service due to the battery's diminished ability to hold an electrical charge and it is not covered under Apple's warranty, an AppleCare product, or statutory consumer rights, Apple will service your iPhone for a service fee. Please see these simple pointers to maximizeiPhone battery life and lifespan.
Note: Your iPhone is not eligible for Battery Replacement Service if the product has been damaged, for example, as result of an accident, liquid contact, disassembly, unauthorized service or unauthorized modifications, or if the product is not operating correctly as a result of a component failure. Please review Apple's Repair Terms and Conditions for further details.
Apple's Limited Warranty and AppleCare product benefits are in addition to rights provided by the EU statutory warranty.Learn more.
Back to top
How much does iPhone Battery Replacement Service cost?
Service arranged through Apple costs £ 55.00. A £ 7.44 shipping fee will be added if this service requires shipping. All fees are in British Pound Sterling and include VAT.
Back to top
How do I arrange iPhone Battery Replacement Service?
Battery Replacement Service may be arranged through your carrier or Apple. Please do not send any accessories with your iPhone.
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bsaelao wrote:
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Contact Apple for Battery replacement? How.

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