My iphone 5 is eligible for battery replacement program but I have bought it from a mobile operator in Thailand (my place) since Dec 2012. Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?

My iphone 5 is eligible for battery replacement program but I have bought it from a mobile operator in Thailand (my place) since Dec 2012.
Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?

bsaelao wrote:
My iphone 5 is eligible for battery replacement program
How do you know?
Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?
Follow the instructions here -> https://ssl.apple.com/support/iphone5-battery/
(which is where you should have found out your iPhone is eligible)

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I turned on my Macbook with AC power after returning holidays. I realized it couldn't charge itself, and the battery indicator showed "X" with "No batterries available."
I went to apple store and had genius bar, but my Macbook is not eligible for battery replacement program even though I bought it between February 2006 and April 2007.
Is there any suggestion that I can get battery replacement with free of charge ?
Message was edited by: idoidoidoido

The life of the battery is typically around 500 full-charge cycles. See the following:
About Batteries in Modern Apple Laptops
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I have recently entered my iPhone 5 into the battery replacement program, does apple replace it with a brand new iPhone if it is not damaged?

I have recently entered my iPhone 5 into the battery replacement program, does apple replace it with a brand new iPhone if it is not damaged?

No. I said it would be a refurbished one.
Try looking up refurbished.

My iPhone 5's serial number isn't eligible for iPhone 5 battery replacement program, but clearly has battery problem. Help?

I was relieved and not at all surprised to find out that Apple was recalling certain iPhone 5s for battery replacement. I was sure mine was one affected. (My battery doesn't last more than 4-5 hours after a full charge at normal use.)
Having entered my serial number on this page: https://ssl.apple.com/support/iphone5-battery/ I was told that my phone wasn't eligible.
I sincerely think my phone has a defective battery and that the range of serial numbers should be broadened beyond what Apple calls a "very small percentage of iPhone 5 devices."
Anyone know how I can get Apple to help here?

I have the same problem with a iPhone 5c which was purchased last fall (2013) after the Replacement Program time frame. It drains with minimal use.
We have several iPhone4's, 2-3 years old, which have never had this issue.
From reading all of these responses/questions, Apple really needs to address this issue for all 5's. This is a big problem, when the phone is completely unreliable.

I am still using an iphone 3G. Every time I try to upgrade to itunes 9.x it completely locks the phone up (did the same to my ipod touch), requiring a 200 mile round trip to the MAC service center. Any ideas?

It would not even allow me to restart, reboot....nothing. Twice with the phone and once with the ipod I had to take it to a service center for a complete reset. Any idea how I can fix this? I'm afraid to upgrade past my old version of itunes!

Just connect the new iPod to your computer and setup the iPod via iTunes (instead of via wifi).
If you want to copy all the infor from an old iPod touch to the inew iPod see:
iOS: Transferring information from your current iPhone, iPad, or iPod touch to a new device

Is my Ipod Nano(1st Gen) an affected Ipod Nano that is eligible for the Replacement Program ?

My Ipod Nano (1st Gen) was produced in 2006 during week 06 of February.
It states here:http://www.apple.com/support/ipodnano_replacement/
that "Affected iPod nanos were sold between September 2005 and December 2006."
I don't recall which year I brought mine...
If I send it in and there is nothing wrong with it, I will be charged diagnostic fees and such. I want to make sure it IS indeed an affected nano before I send it in to avoid the fees and the hassle.
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It should be included unless you already had the battery replaced by them for some reason. They won't ship you the box unless the serial number matches a recalled model and they won't charge you if something is wrong, they will just ship it back to you. You will get a 6th generation nano in silver, not a 1st gen.

My iPhone 5 is eligable for battery replacement but there is no Apple Stores in my country. Any advices what should I do?

Hello, I live in Montenegro and I bought used iPhone 5 off ebay few months ago. Phone is sim free but I notice really poor battery life. I have to charge it twice a day! Before 5 I used iPhone 4 and I had to charge every night but I could use the phone all day and I was fine with that. I checked and my iPhone is eligable for battery replacement program but there are no Apple Stores in Montenegro. There is T-Mobile which sells iPhones but I didn't buy mine over there. Is there a way for me to take advantage of this program? Can I get Apple to send me new battery and I will have local repair shops (which are very good) to replace the battery? I am ready to take full responsibility for that. If that is not an option could I visit apple store in US (example) and change my battery there for free, given that it is not bought over there?

This is how you get Service in your Country
The iPhone support site has troubleshooting articles to help you solve your iPhone issue on your own. If you have reviewed those articles and still need service for your iPhone, you can contact your carrier.Note: There may be a fee for diagnostic service. Please do not send any accessories with your iPhone because they will not be returned to you.
However the iPhone could have come from anywhere in the world since you purchased secondhand from eBay
You are correct T-Mobile will not touch the iPhone .
If you check the model number in settings>>>general>>>about >>>Model
if you google that number you will find out where the iPhone originated .If an EU country then you would be eligible for assistance in any other EU country
if not then which ever country comes up is the only source of help
This version of the link above is a European version maybe more relevant
https://ssl.apple.com/uk/support/iphone5-battery/as it links in the EU coverage

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Hi, I am from the UAE and I'm new here.
Was hoping to get some advice on how to proceed with the lock button replacement program.
I got the phone as a gift, so I don't know where it was bought from. (There are no Apple stores in the UAE)
My concern is whether this replacement program is still valid if your warranty is expired.
I put in my serial key on the website and it said that my phone was eligible for the replacement.
However, when I called Apple in the UAE they redirected me to one of their trusted agents. When I called the agent they took down my serial number to check if my device was eligible for the replacement program. After having checked that, I was told that due to my warranty having expired they couldn't do the repair for me. The agent said that they could offer me a replacement where I would have to pay AED 1,600 (USD 435.61) and they would provide me with a new iPhone 5 with the same specifications as my current one.
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vrajwani wrote:
I wanted to find out whether devices with expired warranty are still eligible for this program.
Yes.
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I phone 5 battery replacement program in Singapore

After checking my i phone 5 serial number in apple website, I found that it had been eligible for battery replacement.
I have also face unwanted shut down sometime.
Where can I do it in Singapore?

Hey htet htet,
Thanks for the question. After reviewing your post, it sounds like you want to know the available service options in Singapore. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
Apple - Support - Service Answer Center
Thanks for using Apple Support Communities.
Have a nice day,
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Replacement Needed. This iphone is not able to complete the activation process and needs to be replaced. Please visit your nearest apple store or authorized service center.

Probably will never ever think of buying a locked phone from AT&T cause its one of the worst system integrations ever that these companies could think of.
The entire problem started when I put in a request with at&t to unlock my iphone 4s (ios7) which did get approved. I performed the entire instructions they asked me to do, which is to backup and restore. After doing those instructions my iphone gave me an error message below
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Basically saying that at&t hasn't still unlocked the iphone which a really helpful apple executive was able to confirm. I initiated another unlock process from at&t in order to unlock the iphone, just to be sure that its not something wrong from my end. The nice at&t lady stayed on chat with me to unlock the iphone step my step while I was calling the apple tech too. And the apple tech confirmed again that the iphone is locked to at&t.
Now, just a few minutes ago I tried another restore to see if any progress is being made and to my surprise I got an error message saying
Replacement Needed. This iphone is not able to complete the activation process and needs to be replaced. Please visit your nearest apple store or authorized service center.
I feel like I am just going around these two different "money hogger" companies which set certain rules and regulations to screw a regular phone buyer. I purchased this iphone in USA and trying to unlock in India, is it really this hard to simply unlock a device.
For now I am going to try to call a apple office in india (apprently we don't have very many out here) and see if they can help me. But any other assistance regarding unlocking an iphone 4s would be helpful. I have however, tried checking IMEI.info, called up apple, talked to at&t (which always say go talk to apple) I do have a case number from apple as well in case an apple executive reads this discussion forum (case number: 566383594)
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You got a confirmation from AT&T that it was authorized. Is this correct? - Yes i did get an email authorization on the 21st.
Then you connected the phone to a computer with the latest version of iTunes installed. You clicked on the phone's name in iTunes, then clicked "Backup Now". - Yes
When that finished you clicked "Restore iPhone" (NOT "Restore Backup") - Yes
Are you with me so far? - Yes.
And @ Varjak is right that after the 3rd restore I get the replacement error.
Plus I have NEVER jailbroken the iPhone. To give you another update, I spoke to a really nice apple tech in India who was atleast able to get me out of the replacement error by doing a recovery mode option. However, the lastest restore still gives me the same error
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Message was edited by: jabgars

I brought iphone 5 in US. But i had gone back to Vietnam. I want to replace the sleep wake button. My iphone 5 serial number i entered is eligible for "iphone 5 sleep/wake button replacement program. Expired day of program??? Can isend my iphone to US?

And if i want to change iphone 5s, requirements?? Thanks!

Hi tamseny,
It appears that you may have a hardware issue with the sleep/wake button on your iPhone 5. Please go to the following web page
iPhone 5 Sleep/Wake Button Replacement Program - Apple Support
https://ssl.apple.com/support/iphone5-sleepwakebutton/
and enter in your serial number to see if you qualify for the replacement program. Thanks for using the Apple Support Communities!
Cheers,
Bradenh

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I decided to chill and give it some time and about a week later my gift card arrived. If it had been for less than the promised amount I would no doubt still be upset and posting about it like the many posts I still see on here on a regular basis.
This is no doubt a popular program for Verizon. I would imagine there have been thousands of phones traded in. There are going to be at least some screw ups in the process. There is no point in getting ahead of yourself and assuming your case will be one of the screw ups unless it already is. Verizon has been consistently posting that it could take 4-6 weeks for processing. You will at some point likely hear the status on your traded-in phone. Patience would not hurt in this case.

If I buy a Mac and iPad online, will I still be able to claim warranty at an Apple Authorized Service Provider?

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Apple warranty is good at any Apple service provider, AASP or store.
But you seem to be reaching far to defend that "it's a legit website", especially when they seem to be directing you from seeking certified Apple service.
As the saying goes: If it looks like a duck, and it sound like a duck, it's quackers to bypass an Apple store or Apple online to save a few $$. Well, something like that.

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My iphone 5 is eligible for battery replacement program but I have bought it from a mobile operator in Thailand (my place) since Dec 2012. Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?

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