Contact Person not generated in PCUI

Hi guys,
We have implemented CRM 5.0 for Activity management. and end users are working in PCUI 5.0 . When the user is trying to create an account in PCUI and trying to maintain a relationship for contact person the ID no. for contact person is not getting generated and incase if it generates also when you try to save it it is not saving and this is hapening only to some users.can you guys give some inputs regarding this.
Thanks in advance
Raju

Hi Raju,
if it is only happening to some users, it might be caused by missing authorisations. Try checking the roles for the users (in Portal and CRM Online!) and compare whether the ones where it is working have a different role constellation than the ones where it is NOT working.
Regards,
Lorna

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Contact persons not created with partner function in R/3

When we create a contact person in CRM and assign this to a business partner, and assign a sales area and partner function in the usage tab, the contact person is replicated to R/3 correctly. However in R/3 the corresponding partner function is not created. This also happens to other BP relationships (ship-to, bill-to etc.).
Does anyone have a solution for out issue?
Thanks in advance,
Pascal.

Hi,
Please check that you have maintained the partner funtion mapping between CRM and R/3 in IMG Path:
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Best Regards,
Pratik Patel
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I am using following Function Module...
CALL FUNCTION 'CRM_ORDER_MAINTAIN'
    EXPORTING
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    CHANGING
      ct_input_fields   = lt_input_fields
    EXCEPTIONS
      error_occurred    = 1
      document_locked   = 2
      no_change_allowed = 3
      no_authority      = 4
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i have a view questions about the contact person texts in CRM:
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Hi Manfred!
Did you find a solution to this problem?
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Hello,
I created a combined report that should show following things:
Appointment data, all Related Users, all Related Contact Persons and the companies which are assigned to the Contact Persons (not the Appointment-related-Company!)
I combined it by Activities and shared activities area. To get the account information I combined it also with contact person area.
Now I have following problems:
1. The accounts are not displayed in the same line as the rest of the informations. They are only under the Activity Informations and I don't know how to link these informations.
2. One row is user and the second row is contact. If I have an activity with more contacts and more users, I get every contact shown for every user (some kind of douplicates). How can I solve this Problem?
3. I need this report as a Pivot-Table, grouped by day. When I do this and put contact and user into the measures area I have no possibility to see more than one Contact/user per activity. Is there any way to measure text?

Can anyone please help in solving this issue..

Notifications not going to the contact person

Hello Friends,
Scenario - When i create an RFI Customer activity in a CSR and set its status to 'Requested Customer'', a notification (more information is required) goes to the contact person and the team lead of CRO (Customer Responsible Organization). If the customer does not reply for 3 days (in case of a High Severity CSR) or 7 days (in case of severities other than High), then reminder notifications (more information required - reminder) get triggered which go to the contact person and the team leads of CRO.
Problem - In the first case,the notification (more information is required) goes to the contact person and the team lead of CRO (Customer Responsible Organization) where as in the second case, the reminder notifications do not go to the contact person, but they go to the team leads of CRO.
Analysis - There are 2 workflows that get triggered when the RFI Customer activity in a CSR and set its status to 'Requested Customer''. The first one sends the notification (more information is required) to the contact person and team leads of CRO immediately. The other workflow checks whether the customer has replied for 3 days (in case of a High Severity CSR) or 7 days (in case of severities other than High), and then sends the notification to the contact person and team leads of the CRO. I have checked the bindings, tasks, receiver rules and the methods in both these workflows. They are exactly similar. The only difference in these workflows is the wait step added in the second workflow.
Do you have any clue as to what is the reason behind the second workflow not sending the notifications to the contact person ?
Appreciate your help and timely response.
Thanks
Prashant

Hello Rick,
Thank you for your response. Here are the answers to your queries -
Question -->Is a mail being sent to the same email address in both workflows with SendMail, and only working in one of them?
Answer --> Yes
Question -->There must be some other difference other than the wait step.
Answer --> The difference between the 2 workflows is mentioned step by step as below -
Workflow for which the notifications are sent to the contact person and team lead of CRO
Step 1 --> Condition step whether the email address exists or not.
If No --> Sends a mail to the LDA (Local Database Administrator) to maintain the email address of the contact person
If Yes --> Goto Step 2
Step 2 --> Condition step whether the Severity of the CSR is High or not
If Yes --> Send step (to send the email notifications to the contact person and team lead of CRO)
If No --> Send step (to send the email notifications to the contact person and team lead of CRO)
Workflow for which the notifications are not sent to the contact person and team lead of CRO
Step 1 --> Condition step whether the email address exists or not.
If No --> Sends a mail to the LDA (Local Database Administrator) to maintain the email address of the contact person
If Yes --> Goto Step 2
Step 2 --> Condition step whether the Severity of the CSR is High or not
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If Other - Wait Step (waits for 7 days before sending the notifications to the contact person and team lead of CRO)
Step 3 --> Condition step to check the CSR Status (to check whether the customer has replied or not)
If Yes(customer replied) --> End workflow
If No (customer has not replied)--> Send step (to send the email notifications to the contact person and team lead of CRO)
Question -->How have you implemented the wait step? Does it fetch the address before or after the wait?
Answer --> The email address is fetched at the very first step.
Question -->What happens if you make a test workflow with just the Sendmail step and send to the same address?
Answer --> The notification goes to the same email address.
Kindly let me know if the information that i have provided is comprehensive enough. Your help will be deeply appreciated.
Thanks
Prashant

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data: wa_bp_cp_channel type crmt_bp_cp_channel.
field-symbols: <fs_bp_cp_channel> type crmt_bp_cp_channel.
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        wa_cp type ty_cp.
data: it_bpcp type table of ty_bpcp,
        wa_bpcp type ty_bpcp.
data: it_bp type table of ty_cp,
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CRM 7.0 Contact person in order not replicated to R/3

Hello all,
I am currently facing issue with contact persons in CRM orders. There are several partners in the CRM order. Standard ones like ship-to party is replicated to R/3; employee roles are also replicated into R/3 within an order; contact persons (no matter if standard or Z) are not replicated from CRM order to R/3. There is neither no error message in BDOC nor in order.
Partners are set correctly for mapping between R/3 and CRM (including Z partners) -
tables CRMPARNR (R/3) and table CRMM_BUT_CONTNO (CRM) checked; GUIDs are there
Users do change these contact persons manually sometimes.
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Radim

Hello,
there is an important GUID that need to be determine, the contact persons in my case need to selected via partner determination otherwise the partner gets deleted in R/3. The determination is creating the relation to the partner which is transfered to R/3 and can be checked in the BDoc. This has solved the issue

Contact person Rel.ship Data not getting updated in B2B Web User Mngt

Hi CRM Gurus,
Need some help on Web User Management functionality.
Sub: Contact person Relationship data not getting updated when we change the company (to wich contact person belong to) in ISA CRM 5.0 Web User Management.
we are currently on CRM ISA 5.0 and using Web User Managment for our B2B scenario. New creation of users is working fine. But when we want to change the company (Sold to pary) for the existing contact person, the relationship data in CRM is not getting updated and the below are the details.
Contact person No: XXXX (has a Relationship: "Is contac person for YYYY company in CRM)
Company/Sold to Party: YYYY (has a relationship "Has contact person XXXX in CRM).
When I chage the contact person's (XXXX) company from YYYY to ZZZZ,
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- Old Records in YYYY is not getting deleted (i.e. relationships.
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Thanks,
Rahul >>>

Hi Rahul,
I'd suggest you running a session trace / ABAP debugging to see if some information is not getting passed from the Java stack onto the ABAP stack. An alternate move would be to create a new OSS customer message.
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Hi All,
First, I am not sure this question should be posted here, or SRM General. From my point of view, here is more suitable.
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Step to reproduce:
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E-mail was sent
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SRM ABAP Version:
SRM_PLUS     700     0009     SAPKIBK209     SRM_PLUS for mySAP SRM
SRM_SERVER     700     0009     SAPKIBKV09     SRM_SERVER
SAP_ABA     701     0007     SAPKA70107     Cross-Application Component
SAP_BASIS     701     0008     SAPKB70108     SAP Basis Component
PI_BASIS     701     0007     SAPK-70107INPIBASIS     Basis Plug-In
SRM JAVA Version:
SRM JAVA: Release 7 SP Level 9.0
BP SRM: Release 7 SP Level 9.0
Edited by: Nur Agus Suryoko on Mar 11, 2011 11:36 AM
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Hi Fernando,
Can you please tell me how you resolved this issue ??
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I am still looking forward if you can provide me any help in
If you require to see also contact person-relationships
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Document 1000001212 approved
WF-BATCH
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XXXXXXX
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Document 1000001212 approved
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You can view the document directly. Choose the following link :
Login
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Hello Rajasekhar,
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