Continued issues with droid charge, Verizon not of any help

Question

Another week, one day I spent 87 minutes on the phone with Verizon Wireless. Many visits to the store, many other long phone calls.  Poor customer service, the Samsung Charge has been replaced again, same problems.  Many people have admitted these problems, from store associates to managers, yet when I speak with Verizon they will not move us out of this phone into something that works, only to lesser, older phones available, some I can't even find on the site.   We are not the only people having problems with this phone and no one will accept the failures that continue to happen with this Samsung Charge.  We have had LG, Motorolla, etc.  My iPhone doesn't give me one bit of problem, nor have our other phones, just this one.  I would think after being loyal customers that they would be more willing to help.  I have only had one supervisor that actually was helpful, as much as he was allowed.  Another supervisor was down right rude, his manager was to call me within 72 hours and has still not called me.  I think we will be foreced to switch carriers and never purchase another Samsung phone product.

Answer 1

I'm not the original poster but found this post while trying to find a solution to my problem.  My problem is the contacts and everything related to them but most importantly, syncing with Microsoft Outlook. 
1)  When I add a contact directly to my phone and mark it as a phone contact and save, it stays on the phone for a few days and then all the "phone" contacts just disappear.  I reinstall them and they disappear again, after another few days.  So, I tried installing them as Corporate contacts and they stayed longer.  Then I started having a different problem.
2)  My corporate contacts are set to sync automatically every day.  Most days the phone is okay but after another few days, I'll look and my contacts have loaded again, the exact same contact is now on my phone twice.  I went to the store and the guy said to just delete the second contact from the phone.  Really, that was his response.  I didn't think it would do much good but I followed his advise.  Everything was fine for a few days...then,
3)  My corporate contacts synced two, three and even four times...the same contact on my phone.  Knowing the guy at the store would just tell me to delete the extra's, I did and guess what...I have the contacts on my phone but they are no longer in my Microsoft Outlook contacts list.  Deleted from Outlook.  I can't get them to sync back to Outlook again. 
If I can get the contacts to reload on Microsoft Outlook, I'll disable the sync program but geezzzeeeee.  I do not want to retype more than 2000 contacts back into Outlook. 
What do I do?