Contract Renewal Question

Hey,
Currently, I'm on a family plan(5 people) and we're able to upgrade our phones and contracts in July. My family really wants to upgrade, they hate their phones, so it'll happen right around when it's available. The question arrives here however: I am interested in getting an iPhone and a refresh of it is probably a couple months out. If we upgrade, would I be able to defer my upgrade until the next one is released? Or would I need to do it at the time of the contract renewal?
Thanks.

Once your upgrade date occurs you can do so whenever you want. That being said, for whomever is the account owner, you only have 6 months from when you are eligible for a 2 year upgrade to use your last NE2 credit ($35 or $50) After 6 months, you still get two year pricing, but you will not receive the add'l credit.

Similar Messages

Contract Renewal Question - Device replacement

My current 2-year contract ends in one month. I cracked the screen on my phone about a week ago, and was about to file a claim for a replacement. My question is, does getting a replacement phone with my Total Equipment Coverage automatically renew my contract in any way, or will it still end next month as currently scheduled?

It will not affect you contract date as long as you just get a replacement, I did this a couple of months ago.

Edge and Contract phones on same account - contract renewal question

Hello. I have multiple devices on my account and just signed up with EDGE for a new phone (different line, same account owner). When my contract phone goes up for renewal in a few months, am I still able get a subsidized phone with extending that 2-year contract at that time?
Thanks!

sprmankalel wrote:
Yes but why would you want to do that? Depending on the device and the discount it is usually cheaper than buying the phone with a 2yr contract.
IF, you're on the More Everything Plan.

Need information about Contract Renewal type field

I have a requirement to get Contract Renewal Type field from CRM. I got to know that the technical field for Contract Renewal Type field is CRMD_CUSTOMER_H-ZZYARE . This field is of data type/length CHAR 1.
I need to get the text for the Renewal Types - for example, Auto Renewal, Periodic Renewal, Manual Renewal. There is no check table or value table or any value stored in domain level for the field ZZYARE..
Can you please let me know from which table and how can I get the text of Contract Renewal Types ?
And Also in which tab of t-code CRMD_ORDER, I can see this field ?
Thanks,
Papiya

Hi,
As the field is a Z field, it must be visible under Customer fields Tab at header level of the contract transaction.
Just check from which table the search help of this field is getting fetched.
Regards,
PP

Automatic contract renewal

Hi Gurus
We have a scenarios in our business where we have 'ever green contracts' . Which means unless the client / customer cancels the contract, the contracts are automatically renewd. I would like to know how we can implement this. As of now, the contract profiles do not seem to have the auto contract renewals. Will this mean customization? I know this exists on sap real estate etc and I am surprised we can't have this in SD?
I would really appreciate if some one can provide some suggestions..
Thanks

Hi Jai
Do you have the possiblities to give some tips in the contracts renewal you have been doing. I am in the process to investigate the possiblities to have subscriptions in contracts and would like to have functionality like renewal.
Thanks in advance.
Peter Thede

Question about contract renewal

Please bear with me if this is a stupid question because I've never had a cell phone contract before this one - always used prepaid.
My two year contract ends in October, with an upgrade date in June. I have an iPhone 4S and plan on keeping it and not getting a new phone (hope it lasts a while!). Do I have to sign another contract in October? What will happen if I don't? Will Verizon raise the price on my bill?
Sorry if this is basic knowledge but like I said, this is my first cell phone contract. Any info or suggestions would be greatly appreciated.
Thanks

It stays the same price. The only things that have changed for me in the last year out of contract is the government fees and any feature changes I made.

Contract renewal rip off

Ok so month every month we pay our bt bill - our account was in credit.
Last month the remote started acting up (we were well out of our previous contract) however when i contacted BT they said if I renewed my contract I would get a new box and my package price would actually come down slightly.
I was told there would be no extra charges, and that my direct debit dates would stay the same and that my monthly amount would decrease slightly.
So what happened?
1) The Direct debit did not come out on the usual date - BT tried to take a few days later than normal
2) The Direct debit amount did NOT decrease - it WENT UP by roughly 50%
3) The direct debit was returned ( we left enough in that account to cover the usual amount but not 50% more
4) They resubmitted the increased direct debit and took the extra money
5) They ignored an emailed formal complaint
6) live chat today was a complete joke
The details are
Including bt infinity our whole package comes to £88.89 per month - we have been paying £97.50 per month which keeps our account in credit
However because i renewed the contract BT took £141.50 !!!
now apparently this is to clear the 'balance' - I questioned this because how can ther be an outstanding balance when we paid more than our bill EVERY month.
So according to Live chat i have been billed for
Line Rental 8 May-7 Aug 15 £ 50.97
BT Answer 1571 8 May-7 Aug 15 £ 5.55
Broadband and Calls 8 May-7 Aug 15 £ 72.30
Refund: BT TV- Unlimited ExtraW24 Apr-7 May 15 - £ 7.00
Subscription
Refund: Sky Sports 1 and Sky Sports 2W23 Apr-7 May 15 - £ 11.00
Refund: Sky MoviesW23 Apr-7 May 15 - £ 6.75
BT TV - Entertainment 23 Apr-7 May 15 £ 3.73
BT TV - Entertainment 8 May-7 Aug 15 £ 22.35
Sky Sports 1 and Sky Sports 2 23 Apr-7 May 15 £ 11.00
Sky Sports 1 and Sky Sports 2 8 May-7 Aug 15 £ 66.00
Sky Movies 23 Apr-7 May 15 £ 6.75
Sky Movies 8 May-7 Aug 15 £ 40.50
BT Sport HD Pack 20 Apr-7 May 15 £ 1.80
BT Sport HD Pack 8 May-7 Aug 15 £ 9.00
now perhaps someone can help explain this to me because it looks like as a result of me renewing my contract (i was told there would be no extra charges) that i am being billed now for services up until August !!!
Apparently a superivisor will contact me within 24-48 hours .... I wont hold my breath
So beware - if you renew your contract it WILL cost you more money even if they tell you it wont...in my case it has cost me £52.61 plus bank charges for my 'FREE' bt vision box

if online chat can't help sort this out then see if mods can they will post a contact us link
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RE: Contract Renewal

I received an email today about being able to continue my subscription for BT Sports for free for another year by renewing my contract. If I do renew the contract will this also renew my contract for my phone and broadband? If this does renew my contract for everything will I be able to receive a HH5 free of charge as I currently I have a HH3 with the white openreach modem?
Solved!
Go to Solution.

If you renew for btsports then that will renew your package for another 12 months. I would try the options team and see if you can get a better deal and at same time ask for HH5. You probably need to pay the £6.95 postage
i would think about changing to HH5 and would read some of the posts on problems with HH5 and dropping connection
0800800030. They are uk based
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Broadband/Telephone Contract Renewal

My last contract for BT broadband and telephone services ended in October. I have received no invitation from BT to renew the contract, although I am still receiving the service and recently paid a bill. My question is, do I still have a contract, or am I free to swap supplier without paying a penalty?
Solved!
Go to Solution.

Info on MAC process.
http://bt.custhelp.com/app/answers/detail/a_id/9778/~/how-do-i-request-a-mac-code%3F
As others have stated if you decide to use the MAC (give it to your new provider to process), then it would probably be wise to notify BT that you plan to stop the service at least 14 days in advance if that is possible. That should avoid any dispute about not giving the full notice and associated extra charges?
Also note that if you use the MAC process then you should not be charged the £30 broadband cessation charge.
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...

Contract renewal

I've just had a reminder from BT that my Broadband option 2 contract comes to and end on 30/08/11, I've been with BT since 7/04/10 on option 1 then upgraded to option 2 in August 2010 with a discount of £3 per month, then in November 2010 I entered into a new 12 month contract for Anytime calls at normal price.
So - any advice on getting a really good deal please ?
Cheers,
Del.
Solved!
Go to Solution.

you could try combining the calls and broadband into 1 package with one renewal. I did that back in april and got a good deal especially if I did not take the new HH3 but really up to your negotiating prowess
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*MODS NEEDED*URGENTLY * PROBLEMS CONTRACT RENEWAL ...

Hi All,
Fairly newby on here so hello all! Had some fab advice on this forum before & hope to be able to give some back...when I know what i doing lol! Im going out of my mind with BT trying to sort 2 services up for renewal TODAY!....See below the details (been emailing BTCARE) but getting nowhere :-( Am a poorly lady at the moment so trying to do all this is a little wearing & I really need some of your fab hel
I have 3 services with BT, 1. BT Phone Line + Free Eve & Weekend Calls Package 2. BT Broadband 1 & BT Vision Bronze I've had my services for a good few years now and last year at renewal time I contacted BT and after lots of emailing back & forth finally got a deal I was happy with & decided not to move to SKY.
The man at BT.Care.com who helped me was a chap called Nigel Elliot (believe he was a manager) and I was looking for a good deal as other providers were offering far better deals and I was paying out a huge amount...
So Nigel got me a good deal 2010 - below *As i'd beem paying alot more & it was getting too much*
Broadband at £7.90 for the 12 months - DID THIS ALSO BY APPLYING A CREDIT
BT Vision at £12.50 (but think he gave me a 36.00 credit - as there wasnt a way he could reduce it)
My Phone package comes up for renewal at a different time, but when then came up May time this year I got it for £12.40 (included line rental & call package)..he gave me an added extra of FREE friends &family mobile. So I accepted that.
Now im up for renewal for Vision & Broadband and Nigel had said to contact him during our last dealings or the team and should be able to get a better deal again next year..now its up (think 6th and 7th..so NOW).. and ive emailed the BT care.com team asking for Nigel, but got a man called David is saying he cant offer me a better deal, and is offering me a deal thats more than what im paying now, plus cant offer me the free friends & family that ive had the last 12 months either :-(
I am happy enough with my broadband and not really happy with Vision but willing to keep it as I like the 'replay' service, but the channel with my favourite programs is E! and isnt available on BT Vision...so when pushes comes to shove I will move if they wont better the deal.
I sent a lengthily emailed and pointed out that they are not providing me a competatibe deal on the current one, and saying I have to loss the current deals FREE friends & family mobile (which is worth another £18.00 a year loss)...and yet from having a good check online I can see they are offering new customers far better.....see below quotes from MY email to 'David @ BT CARE)..
"I have seen online the offer is £4.00 for the first 3 months & £20.00 per month thereafter (£192.00 a year) +£25.00 Amazon Voucher . and my current deal is £20.30 in total for calls/line/broadband (£243.60 a year!) and the offer given for renewal is total of £21.60 = £259.20 per year). Given the new deal you offered is more than new customers are given and also more than my current deal costs, I would not consider it to be a good deal to stay
with BT. Please re-consider this"
He came back to me saying that that its not physically possible to offer me a better deal because there arent any. The manager (Nigel) I dealt with before got around this by giving me a credit to my account..comparative to the sum of what i'd lose which I was happy with. I have asked 'David' to refer the matter to Nigel, as he was able to help me last time and said I could contact him again. 'David' is bascially saying take this deal or I'll give you the MAC code to transfer to another supplier......excellent customer service!! Well done!!! Not.
My worry is I believe my services run out today for one, and tommorow for the other, so time is running out...I have been emailing them for the past week hoping to get it sorted quickly (haven't called as im unwell at present and on 'OWL' hours! lol...but still no deal made that im happy with...not asking the earth just tiny bit of customer service.
I've sent yet another email asking for it to be referred to Nigel Elliot at BT.CARE tonight....but I need to know...how long after the current contracts end? eg 6th TODAY, do I have to say I wish to cancel????
I dont wish to cancel, but I will move on principle if BT aren't willing to give good service to keep a customer, but its a great shame as it wouldnt take much...isnt like im asking for the earth, just a better deal on par with new customers. Also im thinking I may be able to get out of my line rental under the new price change so could possibly leave all 3 services If I had to.
Any advice would be really help..if the Mods could look at it please as im going out of my mind and really dont need to have to keep going back and forth many times over the last week or so trying to get a decent deal. Im unwell on morphine so I tend to have to email at nightvas my bodyclock is all messed up.
Please Mods....Can you help me! ...and answer the question above in bold..be so grateful if someone can look at this for me (not sure where I need to give my details..will hope I get a reply as its really urgent I think as the renewal end is today.
Very grateful for any advice & hope a mod can look at my account! Please!
Thanks All that can help me xx

Hi Sadie27,
I'll be happy to have a look over your account and see what the story is.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Contract renewal and first problem VERIZON WIRELESS..." WORRY FREE" IS NOT FREE WATCH

i JUST RENEWED MY CONTRACT ONCE MORE , AS i HAVE DONE PLENTY OF TIMES IN THE PAST , BUT THIS TIME THE PHONE i PICKED , WELL THE EXILUIM WORKED FINE FOR ABOUT ONE WEEK , BUT THEN I REALIZED IT WOULD NOT HOLD A CHARGE !, now by this time ( being with Verizon as long as I have and not having had any problems ) I had thrown the box away that the phnoe came in , well now they will not take it back because the box is gone, and they will not send me AT THE LEAST ANOTHER BATTERY FOR MY BOULDER . I cannot get anyone to help me ( a good paying customer with two active phones, ) but I will leave VERIZON AS SOON AS POSSIBLE, the way I see it they have but one chance to keep my business and that is to honor the " worry free " thing they so boast on.

mccahill wrote:
i JUST RENEWED MY CONTRACT ONCE MORE , AS i HAVE DONE PLENTY OF TIMES IN THE PAST , BUT THIS TIME THE PHONE i PICKED , WELL THE EXILUIM WORKED FINE FOR ABOUT ONE WEEK , BUT THEN I REALIZED IT WOULD NOT HOLD A CHARGE !, now by this time ( being with Verizon as long as I have and not having had any problems ) I had thrown the box away that the phnoe came in , Being with Verizon as long as you have, you would (SHOULD) also be aware of the policy that the phone needs to be returned IN THE ORIGINAL PACKAGING....I ALWAYS save everything until I am beyond the return point....I know I can return it, but I also know I need the packaging and the UPC to get any mail in rebates--so I don't even cut out the UPC until I know I'm going to keep the phone.
well now they will not take it back because the box is gone, Ummmm, yeah, that's what the rules are... and they will not send me AT THE LEAST ANOTHER BATTERY FOR MY BOULDER If it's your old phone, then it's on you--I replace batteries and don't expect Verizon to pay...there are lots of accessory vendors on line with awesome prices; just be sure to get an OEM battery. I've had good service, fast delivery, and excellent products buying online.
I cannot get anyone to help me ( a good paying customer with two active phones, ) but I will leave VERIZON AS SOON AS POSSIBLE, the way I see it they have but one chance to keep my business and that is to honor the " worry free " thing they so boast on. You have (had) a responsibility as well; there are conditions for returning and exchanging phones via the Worry Free Guarantee, and you don't have the original packaging. You can keep trying, and you may eventually get a sympathetic rep. Good luck.

Contract Generation question: Formatting, Numbering of clauses, variables

Hi!
I am trying to create a Contract Document Template (for Contract Generation) with Variables
I created some Variable Collections, but when I link them to the Contract Template, they add on with a different formatting altogether, which is neither like the placeholder in the template nor like the template attached to the variable.
My variable configuration was of the type Paragraph.
If anyone has any helpful tips on formatting Contract Document Templates, it would be most appreciated.
Also, how do I ensure that numbering of sections and clauses is sequentially made in the final Contract.
Regards,
Reshma

I was able to fix the problem by making some word document format changes.
Please ignore this question.
Regards,
Reshma

Contract renewal lead time in standard sap?

Hi,
I need a report which can tell me per material (contract based), what is the lead time to renew the contract? Average consumption in production taken into account!! Case:
contract quantity 1000 PC
average consumption in factory over the past 4 months : 50 PC.
contracl renewal lead time 4 months.
Actual stock level is 400.
I assume a lot of purchasing people like to have such a report, but does it exists in SAP or does any body have a clue where to look?
Does anybody have the same experience, that this report is missing in SAP? Or do I really need (as proposed solution) work with queries?
Best Regards,
Eric.

Dera Eric,
It seems like you combine between Purchasing data and inventory data, so you need to custom a report that meet your detail requirement for 1 preview.Or you can run several SAp standard report and combine it in excell or you can use SQVI.

Contract renewal - stressful process!

Renewed my BT broadband and calls backage for 12 months last week and I'm left thoroughly drained by the whole process. A few highlights:
All I wanted to do was stay on the same package as I've been on for the previous 12 months at the same price. Simple? No. I was downgraded from Unlimited Anytime to Unlimited Evenings and Weekends by the back door, with no drop in price. BT justified this by saying I don't make many calls during the day. But that's not the point is it?
I was advised I had 24 hours to cancel the contract. So, unhappy with my new deal I tried to cancel, but on ringing BT on the 27th June I was advised that BT had suffered a "huge system failure", could not access any customer records and could not process the cancellation. So I called back on 28th and asked to cancel and was told "Tough luck mate, 24 hours have passed".
My local exchange has been fully upgraded for BT Infinity several months ago and my negihbours can get it. For some unexplained mysterious reason I cannot.
When I renewed my contract the advisor failed to advise me I was entitled to a new Home Hub (my current one having been faulty for 6 months with BT refusing to replace it). So when I called back on the 28th, I was told I need to speak to BT Customer Options team about a new Hub. So I called Customer Options and they said speak to BT Technical. So I called Technical and they said speak to Customer Options.... Argh!
Rant over. I need a holiday.
Solved!
Go to Solution.

If you cannot get this sorted to your satisfaction, then
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Contract Renewal Question

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