Convergence 1u3 error

I am currently using Convergence 1u3, and I have a user who receives the following error when logging in:
"The request to the server has failed. The server may be down or the request contains invalid arguments. Please try the action again after a short time."
Once receiving this error, the page hangs and doesn't go any further. It should also be noted that this user has a relatively large number of mail folders. (~900) I did not see anything in the Convergence log that jumped out at me regarding this user. Also, I'm not sure if this is the cause of the above message but when the user attempts to login with Safari v4, the activity window shows the listfolders.mjs is timing out right before they receive the message. Logging on with Firefox also gives the same error. However, if the user reloads the page after receiving the error, it will usually log them in successfully.
My account has around 150 mail folders and I never receive this error.
Any ideas?

shjorth wrote:
What version of Messaging Server are you running (./imsimta version)?
Sun Java(tm) System Messaging Server 7.3-11.01 64bit (built Sep 1 2009)
libimta.so 7.3-11.01 64bit (built 19:44:36, Sep 1 2009)
Using /opt/sun/comms/messaging64/config/imta.cnf (not compiled)
SunOS mmux1 5.10 Generic_142901-02 i86pc i386 i86pc
>
If you enable http (on the front-end) and imap (on the back-end) telemetry logging for the user, can you see where the delay is occurring?
http://wikis.sun.com/display/CommSuite/Monitoring+the+Message+Store
"Checking User IMAP/POP/Webmail Session by Using Telemetry"
I have set up telemetry for this user, anything in particular I should look for in the session file?
>
Have you configured the Messaging Server store.dbtmpdir setting to point at a temporary file-system (e.g. "/tmp/msg-hostname" on Solaris)?
I did not have that set originally, but I just added it with configutil and I have refreshed all of the mail backend servers. The user is still occasionally getting the error.
Regards,
Shane.

Similar Messages

Disable avatar image upload option in Convergence 1u3

I would like to be able for users to have avatar images (populated by Administrators) from within Convergence 1u3 but I do not want to allow user's to be able to upload their own image. Is it possible to disable the "Upload new avatar" and "Restore default avatar" menu items? Please note that we will be blocking external access to our IM servers to prevent users from using XMPP IM clients (i.e. Pidgin), thereby allowing them to use their own avatar images that way.
Thanks,
Jim

jbuitt wrote:
I would like to be able for users to have avatar images (populated by Administrators) from within Convergence 1u3 but I do not want to allow user's to be able to upload their own image. Is it possible to disable the "Upload new avatar" and "Restore default avatar" menu items?You can achieve this using the following customisation:
<app_server_base>/domains/domain1/docroot/iwc_static/c11n/allDomain/js/widget/IMContacts.js
dojo.provide("c11n.allDomain.js.widget.IMContacts");
dojo.require("iwc.widget.IMContacts");
dojo.declare("iwc.widget.IMContacts",
        iwc.widget.IMContacts,
                // Remove the mouse-over add-image icon
                postCreate: function() {
                        this.inherited(arguments);
                        this.connect(this.avatarWrapper, "onmouseover", function(evt){
                                dojo.removeClass(this.avatarWrapper, "IMAvatar_addImage");
                // Disable the upload/restore avatar popup
                onClickUserAvatar: function() {
                        console.debug("c11n: Avatar upload/modification functionality disabled");
                last: ""
);Add the following to <app_server_base>/domains/domain1/docroot/iwc_static/c11n/allDomain/js/customize.js
// Remove the ability to upload/change the avatar
dojo.require("c11n.allDomain.js.widget.IMContacts");Regards,
Shane.

Convergence 1u3 Login Error

On occasion, when users log into our Convergence server, instead of showing their mail, they get an page with what looks like the output of an XML message resembling the following:
<iwcp error-code="0">
- <loginResponse>
<message>Success</message>
<sessionIdKey>JSESSIONID</sessionIdKey>
<sessionIdValue>d29adc89ef2450b4836ce0db088d</sessionIdValue>
<appToken>token=FzRtN1FZAH</appToken>
<userLang>en</userLang>
<cacheBustId>14.01_234646</cacheBustId>
<nextURI>/iwc_static/layout/main.html</nextURI>
</loginResponse>
</iwcp>
and nothing else. However, if they reload the page, they will usually get right in. Has anyone seen this before? We have applied Convergence patch -14, but this happened before we applied the patch so we don't think it's an issue with the latest patch.
Thanks,
Jim

What is the Browser?, Is it happening on particular browser version?
Do you have reproducible steps?
regards,
D.NReddy

Convergence 1u3 (patch -14) not showing nested MIME boundaries

I have a few users who have reported that certain messages don't completely display in Convergence, while the entire message shows up just fine in Thunderbird. Upon taking a closer look at the problematic messages, it appears that they have nested MIME boundaries. Below is an example:
From - Wed Aug 25 12:52:51 2010
X-Mozilla-Status: 0011
X-Mozilla-Status2: 00000000
Return-path: <[email protected]>
Received: from smtp01.host.com ([unknown] [99.99.99.99])
by smtp02.host.com
(Sun Java(tm) System Messaging Server 7.3-11.01 64bit (built Sep 1 2009))
with ESMTP id <[email protected]> for [email protected]; Wed,
25 Aug 2010 11:09:05 -0500 (CDT)
Original-recipient: rfc822;[email protected]
X-Original-To: [email protected]
Delivered-to: [email protected]
Received: from internal-relay.host.com
(smtp03.host.com       [129.79.1.194]) by lists.host.com (Postfix)
with ESMTP id A7E3ED8593D      for <[email protected]>; Fri,
20 Aug 2010 13:08:03 -0500 (CDT)
To: "'[email protected]'" <[email protected]>
Thread-topic: Weird Convergence Display Issue
Thread-index: Acs4fd0B8bcF96QCT2iAFaqZTSlIpwAJGw6eAAWp39AAAwd4JAHAdF2wADGm96A=
Date: Fri, 20 Aug 2010 18:08:00 +0000
Message-id: <[email protected]>
References: <[email protected]>
In-reply-to: <[email protected]>
Accept-Language: en-US
Content-language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
MIME-version: 1.0
X-Mailman-Approved-At: Mon, 23 Aug 2010 08:22:04 -0500
From: [email protected]
Subject: Weird Convergence Display Issue
X-BeenThere: [email protected]
X-Mailman-Version: 2.1.9
Precedence: list
Reply-to: [email protected]
List-Id: <xxxxxx.lists.host.com>
List-Unsubscribe: <https://lists.host.com/mailman/listinfo/xxxxxx>,
        <mailto:[email protected]?subject=unsubscribe>
List-Archive: <https://lists.host.com/mailman/private/xxxxxx>
List-Post: <mailto:[email protected]>
List-Help: <mailto:[email protected]?subject=help>
List-Subscribe: <https://lists.host.com/mailman/listinfo/xxxxxx>,
        <mailto:[email protected]?subject=subscribe>
Content-type: multipart/mixed; boundary="===============1967677988=="
Sender: [email protected]
Errors-to: [email protected]
X-OIT-Version: 5.4.6.353000, Antispam-Engine: 2.7.2.376379,
Antispam-Data: 2010.8.23.131517
X-OIT-Spam: Gauge=X, Probability=10%
X-Redelivered-On: Wed Aug 25 11:08:05 2010
--===============1967677988==
Content-Type: text/plain; charset="us-ascii"
MIME-Version: 1.0
Content-Transfer-Encoding: 7bit
Content-Disposition: inline
XXXXXX Mailing List
--===============1967677988==
Content-Language: en-US
Content-Type: multipart/alternative;
        boundary="_000_E37A752F0B2D7340B64CB341088DEE4411137FIUMSSGMBX109adsiu_"
--_000_E37A752F0B2D7340B64CB341088DEE4411137FIUMSSGMBX109adsiu_
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
blah blah blah Should see this in Convergence.
--_000_E37A752F0B2D7340B64CB341088DEE4411137FIUMSSGMBX109adsiu_
Content-Type: text/html; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
<html>
<head>
</head>
<body>
<div>blah blah blah Should see this in Convergence.</div>
<div> </div>
<div> </div>
</body>
</html>
--_000_E37A752F0B2D7340B64CB341088DEE4411137FIUMSSGMBX109adsiu_--
--===============1967677988==
Content-Type: text/plain; charset="us-ascii"
MIME-Version: 1.0
Content-Transfer-Encoding: 7bit
Content-Disposition: inline
Should also see this in Convergence
--===============1967677988==--In Thunderbird, the message appears to have an attachment and all parts are shown in the preview pane. However in Convergence, only the part containing "XXXXXX Mailing List" is shown. Is this a problem with the letter or Convergence? Can Convergence display messages with nested MIME boundaries?
Thanks,
Jim

jbuitt wrote:
I have a few users who have reported that certain messages don't completely display in Convergence, while the entire message shows up just fine in Thunderbird. Upon taking a closer look at the problematic messages, it appears that they have nested MIME boundaries. This is a known issue and was discussed here:
http://forums.sun.com/thread.jspa?threadID=5403775
If you need this problem fixed I suggest raising a Sun/Oracle support request to get bug #6875426 escalated. A related issue which was also discussed in that thread is:
bug #6963322 - "Inline text attachment rendered twice if located above a text body part"
Regards,
Shane.

Convergence - javascript error when customizing banner

I've successfully extended the Convergence javascript in 3 places, but when I try to extend the Banner widget I am running into an error.
I followed the instructions for modifying the Banner here:
http://wikis.sun.com/display/CommSuite/Customizing+the+Convergence+Banner
I restarted the appserver, cleared my browser cache, and even tried another browser.
This is the error that shows up in FireBug:
failed loading ../js/dojotoolkit/dojo/../../../c11n/allDomain/js/widget/Banner.js?401_145801 with error: [Exception... "Component returned failure code: 0x805e000a [nsIXMLHttpRequest.open]" nsresult: "0x805e000a (<unknown>)" location: "JS frame :: https://my.server.name/iwc_static/js/dojotoolkit/dojo/dojo.js?4.01_145801 :: anonymous :: line 20" data: no]dojo.js?...01_145801 (line 20)
failed loading ../js/dojotoolkit/dojo/../../../c11n/allDomain/js/customize.js?401_145801 with error: Error: Could not load 'c11n.allDomain.js.widget.Banner'; last tried '../../../c11n/allDomain/js/widget/Banner.js'dojo.js?...01_145801 (line 20)
[Exception... "'Error: Could not load 'c11n.allDomain.js.customize'; last tried '../../../c11n/allDomain/js/customize.js'' when calling method: [nsIDOMEventListener::handleEvent]" nsresult: "0x8057001c (NS_ERROR_XPC_JS_THREW_JS_OBJECT)" location: "<unknown>" data: no]This is iwc_static/c11n/allDomain/js/customize.js
dojo.provide("c11n.allDomain.js.customize");
// Remove the Forwarding, Filters options
dojo.require("c11n.allDomain.js.service.Mail");
// Remove the Change Password menu item from the Options tab
dojo.require("c11n.allDomain.js.service.Options");
// Hide the digital signature verification failed security pane
// see c11n/allDomain/js/widget/MailMessageViewer.js
dojo.require("c11n.allDomain.js.widget.MailMessageViewer");
// global theme elements
var origLoadThemeFunc = iwc.api.loadTheme;
iwc.api.loadTheme = function(s) {
    origLoadThemeFunc(s);
    iwc.api.loadCssFile("../layout/css/wisc.css");
dojo.require("c11n.allDomain.js.widget.Banner");Note: this works fine if I comment out the last line.
This is the list of files that are installed:
find /opt/SUNWappserver/domains/domain1/docroot/iwc_static/c11n/
/opt/SUNWappserver/domains/domain1/docroot/iwc_static/c11n/
/opt/SUNWappserver/domains/domain1/docroot/iwc_static/c11n/allDomain
/opt/SUNWappserver/domains/domain1/docroot/iwc_static/c11n/allDomain/js
/opt/SUNWappserver/domains/domain1/docroot/iwc_static/c11n/allDomain/js/service
/opt/SUNWappserver/domains/domain1/docroot/iwc_static/c11n/allDomain/js/service/Options.js
/opt/SUNWappserver/domains/domain1/docroot/iwc_static/c11n/allDomain/js/service/Mail.js
/opt/SUNWappserver/domains/domain1/docroot/iwc_static/c11n/allDomain/js/widget
/opt/SUNWappserver/domains/domain1/docroot/iwc_static/c11n/allDomain/js/widget/MailMessageViewer.js
/opt/SUNWappserver/domains/domain1/docroot/iwc_static/c11n/allDomain/js/widget/Banner.js
/opt/SUNWappserver/domains/domain1/docroot/iwc_static/c11n/allDomain/js/customize.js
/opt/SUNWappserver/domains/domain1/docroot/iwc_static/c11n/allDomain/nls
/opt/SUNWappserver/domains/domain1/docroot/iwc_static/c11n/allDomain/nls/resources.js
/opt/SUNWappserver/domains/domain1/docroot/iwc_static/c11n/config.jsThis is iwc_static/c11n/allDomain/js/widget/Banner.js
dojo.provide("c11n.allDomain.js.widget.Banner");
dojo.require("iwc.widget.Banner");
dojo.declare("iwc.widget.Banner", iwc.widget.Banner, {
    constructor: function() {
        iwc.widget.Banner.superclass.constructor.apply(this, arguments);
        this.themeColor["wisc_red_theme"] = "#75BE19";
    last: ""
});

shjorth wrote:
jessethompson wrote:
Aha! It was caused by the AdBlock Plus FireFox extension. Disabling ABP for the domain caused the page to work again (after clearing the browser cache).One suggestion of a colleague regarding ABP was to check whether you are loading any remote images/files etc. via your "../layout/css/wisc.css" file?Good suggestion. But no, they are all relative local paths.
Is there a way that Convergence can be modified either:
- to not exhibit this behavior with ABP? (since this isn't an ad, this behavior might be a bug with ABP or Convergence)Without working out why ABP triggered I can't provided any suggested fixes.So, this doesn't happen to you?
- or detect if ABP is running and warn the user that the client may not function?By definition, an Ad blocking product should not be detectable, otherwise this knowledge could then be used by the web-master for nefarious purposes.
That being said a quick google search showed a few ways to detect add-blocking software e.g.
http://blog.taragana.com/index.php/archive/how-to-detect-adblock-plus/
You could then update the "warning" div on the login screen (login.js) in the same fashion as Convergence currently does when firebug is enabled.
if (console["firebug"]) {
dojo.byId("warning").innerHTML=l10n.login_firebug_on;
ok. I'll keep that in mind if it becomes a problem.
Thanks for your help.
Jesse

Searching Corporate Address book in Convergence 1u3

It appears that searching by surname in the corporate address book is not working in our deployment of convergence: display name and and uid works. This is the value in our iwc config
ab.corpdir.[default].searchattr = entry/displayname,@uid,person/surname
Is that correct, if not what should I set?
TIA,
Dan
Edited by: th14 on Oct 30, 2009 8:00 AM

Thanks; It appears I had VLV indexes configured on the DS but forgot to set it in convergence
Cheers

How to remove the "Subscribe to folder" option in Convergence 1u3

It is my understanding that there is a known bug in Messaging Server 7 which doesn't allow you to share folders across different message store hosts. We currently have a Comm Suite 7 set up with 4 multiplexors and 4 mail back ends, so this is like to crop up from within Convergence. Because of this, I would like to remove the menu option to subscribe to a folder from with the MailNavigator widget, I know that you need to add a line to:
<app_server_docroot>/iwc_static/c11n/allDomain/js/customize.jsand then create the referenced js file, but I am unsure what code to put in it.
Thanks!
Jim
Edited by: jbuitt on Feb 4, 2010 9:03 AM

jbuitt wrote:
kellyc wrote:
Were distributed shared folder configured properly?
If you telnet to port 143, login as the user (or log in as admin and proxyauth to the user), does LIST list all the shared folders?
See [To Set Up Distributed Shared Folders|http://wikis.sun.com/display/CommSuite/Managing+Shared+Folders#ManagingSharedFolders-ToEnableorDisableListingofSharedFolders] in the Admin Guide.
Edited by: kellyc on Feb 4, 2010 1:00 PMWow, totally missed that distributed folders doc, thanks for pointing it out! :) Implemented that and now when I telnet to port 143, I see the shared folder on the other mail store host:
telnet mail.host.com 143
Trying 1.2.3.4...
Connected to mail.host.com.
Escape character is '^]'.
* OK [CAPABILITY IMAP4REV1 LITERAL+ SASL-IR LOGIN-REFERRALS AUTH=PLAIN STARTTLS] Messaging Multiplexor (Sun Java(tm) System Messaging Server 7.3-11.01 (built Sep 1 2009))
A1 LOGIN user1 XXXXXXX
A1 OK User logged in
A2 LIST "" "*"
* LIST (\NoInferiors) "/" INBOX
* LIST (\HasNoChildren) "/" folder1
* LIST (\HasNoChildren) "/" folder2
* LIST (\HasNoChildren) "/" folder3
* LIST (\NoInferiors) "/" "Shared Folders/User/user2/folder4"
A2 OK Completed
A3 LOGOUT
* BYE LOGOUT received
A3 OK Completed
Connection closed by foreign host.However, when I go to shared folders in Convergence, it still doesn't show up. Is there something else I need to do?
Thanks,
JimOk, got my shared folders working but I still have to disable the feature because of a policy coming from higher up. Can somebody please provide the code to disable the "Subscribe to Folder" menu item?
Also, I just noticed that the "Sharing" tab in the Folder Properties window should also be removed to have the desired effect.
Thanks,
Jim
Edited by: jbuitt on Mar 12, 2010 2:43 PM

Convergence 1u3 Calendar issue

I'm having a weird issue with Convergence. At some point something happened to where a user could no longer load or see their calendar from within Convergence. It was working at one point, but now they log in and when they click on the Calendar button, the interface just sits there and never loads their calendar. It's only a couple users experiencing this problem at the moment. No changes have been made to the Convergence or Calendar system. If the user logs into Calendar Express, they can see their calendar no problem, so this leads me to believe it's a Convergence issue. I've cranked up the logging on the calendar server and Convergence to DEBUG but nothing sticks out as to what the problem might be. I have also backed up the user's calendar with csexport, and deleted it, and used csimport but that did not fix the problem. My next thing to try is to totally wipe the calendar and the user's calendar-related LDAP entries, have the user log in which autoprovisions a new calendar, re-import their calendar data and see if that fixes it (this has worked in the past for other issues) However it would be nice to find the problem and prevent it from happening for other users in the first place.
Anybody else seeing anything like this?
Thanks,
Jim

shjorth wrote:
jbuitt wrote:
I'm having a weird issue with Convergence. At some point something happened to where a user could no longer load or see their calendar from within Convergence. It was working at one point, but now they log in and when they click on the Calendar button, the interface just sits there and never loads their calendar. There is an existing bug that matches this description:
bug #6895483 - "Calendar tab broken for a user who has no icsCalendarOwned set".
Please provide the following output for one of your problem accounts:
ldapsearch -D "cn=directory manager" -w password -b "o=isp" uid=<useruid> icscalendar icscalendarowned icsSubscribedRegards,
Shane.Wow, I could have sworn I checked for the icsCalendarOwned attribute, however it wasn't there for the affected user. Any idea how it could have disappeared?
Thanks,
Jim

Removing Forward menu option within MailFilterDialog in Convergence 1u3

I followed the directions at the bottom of the following page:
http://wikis.sun.com/display/CommSuite/Removing+Change+Password+and+Vacation+Message+Options
and successfully removed the Forward item in the Options menu, however we are wanting to disable all forwarding from within Convergence, which would also include the "Forward Message To" menu item in the MailFilterDialog widget. I know I need to create the file <app_server_base>/domains/domain1/docroot/iwc_static/c11n/allDomain/js/widget/MailFilterDialog.js and put the following in <app_server_base>/domains/domain1/docroot/iwc_static/c11n/allDomain/js/customize.js:
// Remove the Forward Message to menu item
dojo.require("c11n.allDomain.js.widget.MailFilterDialog");but I am unsure of the code that goes into the MailFilterDialog.js file.
Thanks,
Jim

jbuitt wrote:
and successfully removed the Forward item in the Options menu, however we are wanting to disable all forwarding from within Convergence, which would also include the "Forward Message To" menu item in the MailFilterDialog widget.I seriously question the value of disabling the manual forwarding of messages... that being said you can hide the forward button by using the following customization:
Add the following to <app_server_base>/domains/domain1/docroot/iwc_static/c11n/allDomain/js/customize.js
// Hide forward button in folder view
dojo.require("c11n.allDomain.js.widget.MailOpenFolder");
// Hide forward button in message view
dojo.require("c11n.allDomain.js.widget.MailOpenMessage");Create the following two files:
<app_server_base>/domains/domain1/docroot/iwc_static/c11n/allDomain/js/widget/MailOpenMessage.js
dojo.provide("c11n.allDomain.js.widget.MailOpenMessage");
dojo.require("iwc.widget.MailOpenMessage");
dojo.require("dijit.form._FormWidget");
dojo.declare("iwc.widget.MailOpenMessage", iwc.widget.MailOpenMessage,
                buildRendering: function () {
                        this.inherited(arguments);
                        this["forwardButton"].domNode.style.display = "none";
                        console.debug("c11n: Hide Forward Button in Message View");
                last: ""
);<app_server_base>/domains/domain1/docroot/iwc_static/c11n/allDomain/js/widget/MailOpenFolder.js
dojo.provide("c11n.allDomain.js.widget.MailOpenFolder");
dojo.require("iwc.widget.MailOpenFolder");
dojo.require("dijit.form._FormWidget");
dojo.declare("iwc.widget.MailOpenFolder", iwc.widget.MailOpenFolder,
                buildRendering: function () {
                        this.inherited(arguments);
                        this["forwardButton"].domNode.style.display = "none";
                        console.debug("c11n: Hide Forward Button in Folder View");
                last: ""
);Regards,
Shane.

Chat offline by default in Convergence 1u3

Is there any way to not have the Chat client in Convergence automatically set a user to "Available" whenever they log in? Is there a setting somewhere to have users be offline by default?
Thanks,
Jim

DNReddy wrote:
In Convergence 1.0 User IM status is not saved, it is always available whenever user logs in.
Convergence2.0 saves user last IM status.That answers my question. Thanks!
Jim

Task view timing out in Convergence

Good Morning,
Currently testing Convergence and Calendar server:
Product: Convergence 1u3
Version: 1.0-12.01
Basedir: /apps/msg/iwc
Build Date: 20100116
Product: Calendar Server 6.3
Version: 6.3-20.01
Basedir: /apps/cal/calendar
Build Date: 20091023
I currently have a user that has roughly 800 tasks items in Convergence. When they attempted to click on tasks in Convergence, they receive the following message in IE after a couple of minutes: "Stop running this script? A script on this page is causing Internet Explore to run slowly. If it continues to run, your computer may become unresponsive."
Is there a parameter in Convergence or Calendar that needs to be adjusted to allow the displaying of this many task items?
Edited by: fords4us on Apr 30, 2010 3:08 PM

shjorth wrote:
fords4us wrote:
I currently have a user that has roughly 800 tasks items in Convergence. When they attempted to click on tasks in Convergence, they receive the following message in IE after a couple of minutes: "Stop running this script? A script on this page is causing Internet Explore to run slowly. If it continues to run, your computer may become unresponsive."Are they using IE7 or IE8? Do they still see this issue if they use Firefox 3.5?They are using IE8. I still see the same issues with Firefox 3.5 and 3.6
>
Is there a parameter in Convergence or Calendar that needs to be adjusted to allow the displaying of this many task items?The javascript error indicates that there is a performance bottleneck somewhere. This could be at the server-side (taking too long to retrieve / process / send the calendar task data to the client) or client-side (taking too long to parse/process the task data).
A similar issue was discussed here:
http://forums.sun.com/thread.jspa?threadID=5436828
Regards,
Shane.

IMAPS Errors

Hi Guys,
Info:
Messaging Server 7u3 (7.3-11.01)
Comms DSsetup 6.4 (6.4-5.05)
Convergence 1u3 (1.0-10.01)
someone today pointed to me that he frequently has errors when sending a message, the error is:
"Message sent but save copy failed"
he is using Thunderbird 3.04 and he says that also happens with webmail, so I went to the imap logs and i see many errors like
[11/Jun/2010:13:01:35 -0400] mail imapd[4226]: Network Error: Socket error [192.168.2.1:4828] : I/O function error
[11/Jun/2010:13:01:35 -0400] mail imapd[4226]: Network Error: Socket error [192.168.2.1:4721] : I/O function error
[11/Jun/2010:13:01:35 -0400] mail imapd[4226]: Network Error: Socket error [192.168.2.1:4723] : Encountered end of file
[11/Jun/2010:13:01:35 -0400] mail imapd[4226]: Network Error: Socket error [192.168.2.1:4798] : I/O function error
[11/Jun/2010:13:01:35 -0400] mail imapd[4226]: Network Error: Socket error [192.168.2.1:4824] : Encountered end of file
[11/Jun/2010:13:01:35 -0400] mail imapd[4226]: Network Error: Socket error [192.168.2.1:4624] : I/O function error
[11/Jun/2010:13:01:35 -0400] mail imapd[4226]: Network Error: Socket error [192.168.2.1:4562] : Encountered end of file
the person was trying to send simple message, (no file attached).
I've plenty of space on the /mail/store
any idea what could be the issue
thanks a lot
Kenneth

Hi,
yes, they are from different ports, the address 192.168.2.1 is the IP od the firewall from where the request are coming in. The firewall does a full NAT (source + destination)
now, I start to doubt if Full NAT is the right thing to do or only DNAT, I got these errors all the time in */opt/sun/comms/messaging64/log/imap*
[14/Jun/2010:10:40:54 -0400] mail imapd[4226]: Network Error: Socket error [192.168.2.1:17433] usernamexxx: I/O function error
[14/Jun/2010:10:52:46 -0400] mail imapd[4226]: Network Error: Socket error [192.168.2.1:57815] usernamexxx: I/O function error
[14/Jun/2010:11:02:22 -0400] mail imapd[4226]: Network Error: Socket error [192.168.2.1:51200] usernamexxx: I/O function error
[14/Jun/2010:11:02:22 -0400] mail imapd[4226]: Network Error: Socket error [192.168.2.1:51199] usernamexxx: I/O function error
[14/Jun/2010:11:03:50 -0400] mail imapd[4226]: Network Error: Socket error [192.168.2.1:2055] usernamexxx: I/O function error
[14/Jun/2010:11:03:50 -0400] mail imapd[4226]: Network Error: Socket error [192.168.2.1:2047] usernamexxx: I/O function error
[14/Jun/2010:11:03:50 -0400] mail imapd[4226]: Network Error: Socket error [192.168.2.1:1853] usernamexxx: I/O function error
[14/Jun/2010:11:03:50 -0400] mail imapd[4226]: Network Error: Socket error [192.168.2.1:2048] usernamexxx: I/O function error
[14/Jun/2010:11:05:20 -0400] mail imapd[4226]: Network Error: Socket error [192.168.2.1:2194] usernamexxx: I/O function error
[14/Jun/2010:11:05:20 -0400] mail imapd[4226]: Network Error: Socket error [192.168.2.1:2193] usernamexxx: I/O function error
most of users don't seem to be affected or receive error messages on their side, but others receive this message "Message sent but save copy failed" using Thunderbird 3.04 or webmail, are these errors related with the imaps logs ?
Info
Messaging Server 7u3 (7.3-11.01)
Comms DSsetup 6.4 (6.4-5.05)
Convergence 1u3 (1.0-10.01)
thanks for your time and guidance
CA

Convergence not displaying all of Mulitpart MIME messages

Occasionally a message will come through, readable in IMAP, and even in Comms Express 6.3, but it's blank in Convergence 1u2.
Invariably said message will always start with:
"This is a multi-part message in MIME format."
And in Convergence the rest of it is blank. Here's an example. The part that says "For those planning to go, Chotchky's at 5:30pm." is not visible in Convergence, but is visible over IMAP and in CE 6.3:
Return-path: <[email protected]>
Received: from mta4.school.edu ([10.1.106.74])
by ms0.school.edu (Sun Java(tm) System Messaging Server 6.3-6.03 (built Mar
14 2008; 32bit)) with ESMTP id <[email protected]> for
[email protected]; Thu, 20 Aug 2009 16:37:13 -0400 (EDT)
Original-recipient: rfc822;[email protected]
Received: from lyris.school.edu ([130.68.1.204])
by mta4.school.edu (Sun Java(tm) System Messaging Server 6.3-8.01 (built
Dec 16 2008; 32bit)) with SMTP id <[email protected]> for
[email protected] (ORCPT [email protected]); Thu,
20 Aug 2009 16:37:13 -0400 (EDT)
Message-id:
<LISTMANAGER-439878-20171-2009.08.20-16.37.06--me#[email protected]>
Date: Thu, 20 Aug 2009 16:33:11 -0400
From: Veep Headguy <[email protected]>
Reply-to: Veep Headguy <[email protected]>
Organization: School
User-Agent: Thunderbird 2.0.0.22 (Windows/20090605)
MIME-version: 1.0
To: Information Technology <[email protected]>
Subject: [msu-it-all] End of summer gathering
Content-type: multipart/mixed; boundary=------------040003060804070804070803
List-Unsubscribe: <mailto:[email protected]>
--------------040003060804070804070803
Content-Type: text/plain; charset="us-ascii"
Content-description: header
--------- Information Technology mailing list --------
This is a multi-part message in MIME format.
--------------040003060804070804070803
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit
For those planning to go, Chotchky's at 5:30pm.
--------------040003060804070804070803
Content-Type: text/x-vcard; charset=utf-8;
name="vcard.vcf"
Content-Transfer-Encoding: 7bit
Content-Disposition: attachment;
filename="vcard.vcf"
begin:vcard
...snip...
end:vcard
--------------040003060804070804070803
Content-Type: text/plain; charset="us-ascii"
Content-description: footer
Veep Headguy, CIO of School
--------------040003060804070804070803--

Shane,
After a long delay I'm looking at this issue again and your initial argument for the bug doesn't seem to hold true. We've switched mailing list providers since, which has resolved the "space on blank line" issue and the incorrect placement of the "multi-part MIME" message (at least for messages sent in plain text). Convergence (1u3 now) takes the header MIME portion, duplicates it, and does not display the message content.
As the message source appears:
Content-type: multipart/mixed; boundary="----------=_1277239432-28582-15"
This is a multi-part message in MIME format...
------------=_1277239432-28582-15
Content-Type: text/plain; charset="UTF-8"; name="message-header.txt"
Content-Disposition: inline; filename="message-header.txt"
Content-Transfer-Encoding: 8bit
MIME-Version: 1.0
X-Mailer: MIME-tools 5.427 (Entity 5.427)
ANYTHING YOU SAY CAN AND WILL BE USED AGAINST YOU IN A COURT OF LAWYERS
------------=_1277239432-28582-15
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
Still delicious, though.
Adam N. Copeland
Office of Information Technology
Systems and Security Group
www.montclair.edu/~copelanda
------------=_1277239432-28582-15
Content-Type: text/plain; charset="UTF-8"; name="message-footer.txt"
Content-Disposition: inline; filename="message-footer.txt"
Content-Transfer-Encoding: 8bit
test-copelanda
Your favorite chewing gum is coming back into style! Football.
------------=_1277239432-28582-15--How the message appears in Convergence:
ANYTHING YOU SAY CAN AND WILL BE USED AGAINST YOU IN A COURT OF LAWYERS **************************************************************************************************************
ANYTHING YOU SAY CAN AND WILL BE USED AGAINST YOU IN A COURT OF LAWYERS **************************************************************************************************************
test-copelanda Your favorite chewing gum is coming back into style! Football.

Question about Convergence per-domain customized login pages

hi,
Recently I installed JES 7 with Convergence 1u3 and have two domains:
The default is defaultdomain.com
test.com is my second hosted domain
I would like to have different login page one per domain. So far I did this:
iwcadmin -w test123 -o client.{test.com}.loginpage -v "/iwc_static/layout/login-test.html"
And copy login.html to login-test.html and modify it.
Also did an appserver restart.
If I try this URL:
http://mail.test.com/iwc_static/layout/login-test.html
I can view the html page and enter to the convergence without problem.
But my question is the following:
If I try this URL:
http://mail.test.com/iwc
I get a redirect to:
http://mail.defaultdomain.com/iwc_static/layout/login.html?lang=en&10.01_182620&svcs=abs,im,mail,calendar,c11n
that behavior is correct? or am I missing something in my appserver/Convergence configuration?
Thanks in advanced

ofonseca wrote:
Thank you Shane but still doesn't work.I tried your exact steps and still couldn't reproduce the problem you reported:
./iwcadmin -w password -o client.{test.com}.loginpage -v /iwc_static/layout/login-test.html
cd /opt/sun/appserver/domains/domain1/docroot/
cp iwc_static/layout/login.html iwc_static/layout/login-test.htmlRestart App-Server.
Edited "hosts" file on client browser system to point mail.test.com at Convergence server IP address.
Accessed: "http://mail.test.com/iwc"
Redirected to: "http://mail.test.com/iwc_static/layout/login-test.html?lang=en-us&10.01_183235&svcs=abs,im,mail,calendar,c11n"
When I enable AUTH debug logging (log.AUTH.loglevel = DEBUG), I also see a redirect message in the logs:
iwc.log:AUTH: DEBUG from com.sun.comms.client.web.auth.IwcAuthController Thread httpSSLWorkerThread-443-0 at 2009-10-20 23:28:24,468 - Redirecting to: http://mail.test.com/iwc_static/layout/login-test.html?lang=en-us&10.01_183235&svcs=abs,im,mail,calendar,c11n If you still have no luck after reviewing this, I suggest you log a Sun support request.
Regards,
Shane.

Convergence 2 don't work with firefox 4

Hi!
I have upgraded successfully Convergence 1u3 to Convergence 2.0 but when i use Firefox 4 beta 5 login to Convergence 2 then Subject, From, Date, Size of emails not display. I have tried with Convergence demo at link: http://commsuite.demo.sun.com:7080/iwc but it's the same with my Convergence.
Convergence 2 don't support Firefox 4 ?
Thanks!

ergwertwrtfre wrote:
I have upgraded successfully Convergence 1u3 to Convergence 2.0 but when i use Firefox 4 beta 5 login to Convergence 2 then Subject, From, Date, Size of emails not display. I have tried with Convergence demo at link: http://commsuite.demo.sun.com:7080/iwc but it's the same with my Convergence.
Convergence 2 don't support Firefox 4 ?As you already pointed out, Firefox 4 is in beta therefore it hasn't been released and is therefore not supported by Convergence 2.
Regards,
Shane.

Convergence 1u3 error

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